# Riskonnect Claims Management Reviews **Vendor:** Riskonnect **Category:** [Insurance Claims Management Software](https://www.g2.com/categories/insurance-claims-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 44 ## About Riskonnect Claims Management Ventiv Claims is a claims administration system that is comprised of one or more Claims Management modules and a variety of supporting modules, including Absence Management, Enterprise Legal Management, Workers’ Compensation, Policy Management, Billing Management, Claims Intelligence, Corrective Action Plans, and Incident Reporting. The system was designed as a claims management system from the perspective of claims examiners. Designed to make it easy to manage claims, it includes functionality like diaries, business rules, workflow management, notepads, and financial management. Ventiv Claims enables users to define custom workflows tailored to each client’s specific business process, to make claim, document, and policy administration more efficient. Ventiv Claims offers an “out of the box” solution to clients. At the same time, the Ventiv Claims architectural design was developed with the fundamental requirement of flexibility to adapt to meet the changing business requirements of clients. The system modules, fields, interfaces, and reports are user configurable so that Ventiv Claims can be adjusted to meet most organizational processes without custom programming. ## Riskonnect Claims Management Reviews ### 1. Efficiency Redefined: Ventiv IVOS Claims System Review **Rating:** 4.0/5.0 stars **Reviewed by:** Erin B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Riskonnect Claims Management?** Ventiv's IVOS Claims System revolutionizes the claims management journey with its user-friendly interface and customizable features. From intake to resolution, navigating through the system is a breeze, thanks to its intuitive design. The ability to tailor workflows to our specific needs ensures seamless integration into our existing processes. Overall, IVOS simplifies complex tasks, empowering us to efficiently manage claims with ease and precision. **What do you dislike about Riskonnect Claims Management?** While the Ventiv IVOS Claims System offers valuable features, generating reports can be challenging due to complexity. However, the support team's assistance with training has been greatly appreciated, easing the learning curve and improving overall usability. With ongoing support, we anticipate smoother report generation processes in the future. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Ventiv Claims simplifies the management of claims, providing a centralized platform for efficient tracking and processing. It ensures compliance with regulatory requirements, minimizing risks and potential legal issues. Ultimately, it saves time, enhances accuracy, and empowers our organization to deliver superior service to our members. ### 2. Flexible if you have the right IT support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Riskonnect Claims Management?** I like that my IT team can build custom template to fit our immediate needs. I understand that my company is unique in that we have an in-house team that provides expertise and support that other companies may not have. **What do you dislike about Riskonnect Claims Management?** The reporting tools are not as flexible for the end user. IT involmemt is necessary if I need to add fields. I wish I could do this on my own. My own clients seem to think it is this easy. And they get fussy when I explain it is not. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** My role requires me to pull data and analyze trends. If there is a problem - it is usually addressed by our IT team. ### 3. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon H. | Claims Adjuster, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Riskonnect Claims Management?** As a claims adjuster the system is user friendly, easy to navigate, easy to continue maintenance of claims, and the functionality allows for us to customize to our needs. **What do you dislike about Riskonnect Claims Management?** The options available is some of the tabs are slim compared to the amount that we would like to see. I wish there were better search functions to find specific claims easier if we are missing certain information. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** None at this time ### 4. Great Product, Supportive Company, Poor Testing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Riskonnect Claims Management?** They are quick to assist when something goes wrong including getting meetings scheduled for support. Staying on top of compliance updates so we are ready to go for new rules. **What do you dislike about Riskonnect Claims Management?** There doesn't seem to be enough internal testing / QA as each update received arrives with new bugs. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Claims management, automation for document flows, state forms & compliance handling. Bring expandable with external scripts to add much more functionality. ### 5. Ventiv Customer Service and Support is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Riskonnect Claims Management?** Ventiv support services set you up for success. Whenever there is a system issue or you need assistance with understanding how to navigate the system, they are always ready to assist. **What do you dislike about Riskonnect Claims Management?** The reporting tool is very difficult to use. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Ventiv creates patches to address functionality issues, improve security or add new features regularly. Clients can immediately upgrade to a new release to fix software issues or problems. ### 6. Reports are ny favorite **Rating:** 4.5/5.0 stars **Reviewed by:** Jill B. | Legal Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Riskonnect Claims Management?** I run a lot of reports in Ad Hoc and really like that feature. If it had a way to automatically create pivot charts / graphs too, that would be great! **What do you dislike about Riskonnect Claims Management?** We are currently looking to use a field that is numeric only that we need to add a mix of alpha/numeric data. It wasn't an issue we anticipated as we customize fields. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Signature block errors ### 7. Very versitile program **Rating:** 5.0/5.0 stars **Reviewed by:** Allen F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Riskonnect Claims Management?** Vwry adaptable and support ulis highly responsive **What do you dislike about Riskonnect Claims Management?** Ad hoc resporting needs more explanation and guidance **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Solution is analysis of claims trends, which helps aquire favorable reinsurance rates ### 8. Ventiv CE **Rating:** 3.5/5.0 stars **Reviewed by:** Dr. Tyrone S. | Division Chief, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** I think the modules and ease of use. I like the new dashboards and plug-and-play format. **What do you dislike about Riskonnect Claims Management?** The security around being able to clearly know when users logged and logged out of the CE platform. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Ventiv is solving the claim management problem of managing four adjusting offices. Also, Ventiv has assisted with the new and updated regulatory changes within Workers' Comenpesation. ### 9. Ventiv claims premier is very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Riskonnect Claims Management?** The out of the box version of Ventiv Claims Premier is very user friendly. It provides all of the basic functionality needed for claims adjudicating. **What do you dislike about Riskonnect Claims Management?** There is not a lot that I dislike about Ventiv claims. I would say one thing would be that because it does offer a lot of functionality out of the box there are some features that can be changed because it would affect the application for all users. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** It is helping our staff adjudicate claims. They are constantly adding functionality to help use AI and bench marking to improve claims handling. ### 10. WE LOVE VENTIV CLAIMS **Rating:** 4.5/5.0 stars **Reviewed by:** Haley L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Riskonnect Claims Management?** I LIKE THE EASE OF USE. THE CUSTOMER SUPPORT IS EXCELLENT AND THE APPLICATION HAS A NUMBER A GREAT FEATURES THAT WE USE DAILY. **What do you dislike about Riskonnect Claims Management?** THERE ISN'T MUCH THAT I CAN SAY I DISLLIKE ABOUT VENTIV. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** VENTIV CLAIMS IS ALLOWING THE EASE OF TRACKING AND PROCESSING CLAIMS. ### 11. ventiv claims software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** The software is generally user friendly and easy to navigate **What do you dislike about Riskonnect Claims Management?** Customer service is not always the best our latest upgrade has been a struggle getting the right support seems to take a long time **What problems is Riskonnect Claims Management solving and how is that benefiting you?** setting up certain reports for us seems to be a struggle ones that should be standard seem to be a struggle to get setup including positive pay files to send to the bank ### 12. Ventiv claims review **Rating:** 3.0/5.0 stars **Reviewed by:** Amy H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Riskonnect Claims Management?** Upsides are that you can easlier search and find claims using different methods **What do you dislike about Riskonnect Claims Management?** Claims sometimes duplicate Data is hard to change, can't do in digital **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Management ### 13. Administration is straightforward **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Riskonnect Claims Management?** Fairly intuitive to manage and easy to customize interface **What do you dislike about Riskonnect Claims Management?** Windows block other windows until closed **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Started learning content packaging which hopefully will reduce paper usage ### 14. The product has been modified for our use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Riskonnect Claims Management?** The upsides of using Ventiv Claims are that the system is modified for our use and that we have been able to integrate third party system use into CE. **What do you dislike about Riskonnect Claims Management?** Personally, I have had to learn about all the system features on my own or through word of mouth. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** We utilize Ventiv for processing claims and are able to do that effectively. ### 15. Claims Enterprise **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Riskonnect Claims Management?** Ease of use, I like several of the features such as the Claim Mail, Content management tab, etc. **What do you dislike about Riskonnect Claims Management?** redundancies between screens and lack of automation **What problems is Riskonnect Claims Management solving and how is that benefiting you?** I am not aware as a User but most likely fixing bugs for next upgrades, better UAT testing ### 16. Improvement over the years with customer service and also helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Riskonnect Claims Management?** Customer Service Manager is helpful and assist as much when needed. **What do you dislike about Riskonnect Claims Management?** Helpdesk ticket turnaround time. Sometimes take a long time for assistance for resolution. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** We use Claims Enterprise as a claims application which is easy to use and navigate. ### 17. Ventiv Claims Enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Riskonnect Claims Management?** All the information you need in one place **What do you dislike about Riskonnect Claims Management?** Navigation can be tricky as there are any number of tabs and screens **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Proper claims administration for our clients ### 18. Highly Customizable System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Riskonnect Claims Management?** Highly customizable and can deal with our complex needs **What do you dislike about Riskonnect Claims Management?** There are some areas for improvement such as better searching, layout and user interface **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Risk management ### 19. Fairly new to Ventiv Claims and our road is still rough **Rating:** 3.5/5.0 stars **Reviewed by:** Jeanne S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** I like the flexibility of the user interface, the power of business rules and the functionality of ad hoc reporting. I also really like the people we work with -- they put in effort to help us move forward. **What do you dislike about Riskonnect Claims Management?** We struggle with business rules working at the claim vs claimant level. The terms are used interchangeably in the product documentation but the reality is most rules work at the claimant level and not the claim level. When you have claims with multiple claimants, this is a problem. We've also found the product documentation on business rules to not always clearly describe how the rule works and how the conditions are applied to the rule. It woudl be great if that could be more detailed. We would really like to be able to validate/interact with fields on different screens than the screen you are saving from. Hopefully, the UI redesign gets us closer to that. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Claim administration ### 20. Does the Job **Rating:** 3.0/5.0 stars **Reviewed by:** Bryan F. | Applications Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** It's easy to do many things that would take a long time to do manually. I also like the task scheduler and the ability to schedule complex custom tasks as needed. **What do you dislike about Riskonnect Claims Management?** Difficulty in updating and doing custom configurations. There are times when things seem to stop working without any changes being made, and solutions are difficult to come by. A lot of processes also seem to be manual, and it would be nice to have them be able to be done automatically, such as the sending and ingesting of data to third parties. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Tracking worker's compensation claims and payments. ### 21. Very user-friendly, and customize and scheduling reports is a great tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca C. | Management Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** I love using the Reporter and Scheduler tools. They are very user-friendly and very helpful in doing my monthly reporting. **What do you dislike about Riskonnect Claims Management?** We have not upgraded to the most current product, and therefore, we have trouble with using our Notepad and using our pointer. We have extra lines using Notepad. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** One of my functions is preparing 1099s annually. By using the Scheduler function, I am able to run a series of reports which will look for any discrepancies in our data. This tool has been so helpful by pinpointing and directing me to the errors that need to be addressed. ### 22. Claim Data Accessibility **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** The ease of access to our claim data has allowed us to make internal improvements in handling our claims. We are able to easily identify trends and make necessary recommendations to our members based on the data. **What do you dislike about Riskonnect Claims Management?** The ticket site can be frustrating. Sometimes it feels like the staff is unfamiliar with the products and insurance industry. Responsiveness and communication are lacking. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Ease of access to data. We are able to easily access and pull information to make better decisions for our company. With our company's recent expansions, we are able to take on new claims easily. ### 23. Core product is solid, but avoid custom development **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Riskonnect Claims Management?** The core Claims Enterprise product is stable, performant and scales well. The product provides good tools for customizing the application and implementing custom business rules, workflows, and granular role-based access controls. The new reporting and dashboarding functions are vastly improved over the previous versions. Front-end support (trainers, business analysts, product managers, etc.) is knowledgeable and easy to work with. **What do you dislike about Riskonnect Claims Management?** System documentation is often of poor quality or out of date. The product is often slow to adopt support for modern platforms and technical standards. Support for custom development is awful; we have several client-specific developments and constantly have to reject new releases due to obvious show-stopping defects. "Fixes" often don't work or break something else. In general, it feels like a lower "standard of care" is applied to client-specific development. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Ventiv Claims helped us modernize and streamline our business. It enabled us to consolidate multiple systems with different processes and standards into a unified solution and finally move away from many manual and paper-based activities. This has provided benefits in the quality and consistency of outcomes and enhanced our business intelligence and reporting capabilities. ### 24. Ventiv Claims Enterprise **Rating:** 2.5/5.0 stars **Reviewed by:** Chad T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** Our adjusters are happy with it, it seems to be a good solution for claims handling from an end user perspective. **What do you dislike about Riskonnect Claims Management?** It seems like there are frequent bugs, issues, and other roadblocks that make administering the system a challenge. Reporting and business rules do not always function as expected. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Claims Enterprise allows us to administer claims for our clients, including adjuster notes and diaries, file documentation, reserves, and payments. From an administrative side we are able to extract data in a limited fashion for our business partners. ### 25. Went Live 5/1/2022 **Rating:** 4.0/5.0 stars **Reviewed by:** Sue L. | Senior Configuration Analyst - CO3, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** It is configurable for a lot of things so we can get solutions out to our claims team. It is also massive, lots of options. **What do you dislike about Riskonnect Claims Management?** Anything that requires code to fix seems to take a long time to get applied to our production environment. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Many. It is finalizing a long-term solution for ISO Claim Search, setting up links to our new Document system; setting up 3 dashboards for us; finalizing our Non-Recoverable Deductible/SIR workflow; finishing up Auto Assign. ### 26. Helpful and always able to answer questions **Rating:** 4.0/5.0 stars **Reviewed by:** Peggy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** How well they know their product and always have or find the answer **What do you dislike about Riskonnect Claims Management?** Can be expensive and seems like you have to pay for any changes **What problems is Riskonnect Claims Management solving and how is that benefiting you?** the system is very user friendly and have made training new adjusters much easier process. Many of our adjusters have never had prior experience with ventiv or workers compensation claim handling and Ventiv has been pretty easy to use and navigate for them . ### 27. Ventiv is easy to learn and use. **Rating:** 4.0/5.0 stars **Reviewed by:** Tawni B. | Executive Assistant To CEO & President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** I appreciate that the system allows me to upload and secure data quickly and easily. **What do you dislike about Riskonnect Claims Management?** When there is a hiccup, it takes a long time to correct. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** On a loss run report we have our logo on the report dependant on the company we ran the report for and Ventiv wasn't pulling the logo correctly. We needed the logo on the report to share with the customer. ### 28. Generally our adjusters like the product, but we do have issues with the development speed. **Rating:** 3.0/5.0 stars **Reviewed by:** Cody W. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** The speed of the product is good and allows our team to be more efficient than our previous product. **What do you dislike about Riskonnect Claims Management?** The development lifecycle is a major issue that we have discussed with Ventiv. We also have troubles with the service from the support team. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** We handle 40,000+ claims a year and Ventiv is our primary claims management software. When it comes to claims handling, we are more efficient. ### 29. Ventiv Review **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa M. | Sr. VP of Claims & Risk Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** CE is efficient and allows our adjusters to work efficiently. Our CSM is very helpful in providing solutions and being innovative to resolve issues. **What do you dislike about Riskonnect Claims Management?** Adding modules and functionality can be expensive. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** CE allows us to manage claims and provide solutions to our members. CE allows our adjusters to work efficiently while allowing management to monitor progress and track productivity. ### 30. CE review **Rating:** 4.5/5.0 stars **Reviewed by:** yu h. | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** new version running smoothly, no more browser depended **What do you dislike about Riskonnect Claims Management?** we are at version of 5.4, we still encounter some small issues, like pointer issue, note pad has line return, I hope we will get rid of this when we upgrade **What problems is Riskonnect Claims Management solving and how is that benefiting you?** save a lot of time, speed up the turn over rate for the claim ### 31. Full Claims Solution down to every detail **Rating:** 4.0/5.0 stars **Reviewed by:** Richard M. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** The product utilizes document workflows, trigger business rules, oracle procedures to create a business process that is easy to use. **What do you dislike about Riskonnect Claims Management?** The flexibility of the application is available but requires vendor support to manage. Self-administration is complicated. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Self Administration of Workers Compensation claims, state reporting. ### 32. Ventiv is like family **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** Everyone is accessible and well-versed in the product. **What do you dislike about Riskonnect Claims Management?** I'm an end user and feel the product is somewhat lagging in functionality in comparison to other claims offices or insurance carriers. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Predict will be helpful with litigation reduction and adequate reserving. ### 33. Good product, easy to use with very few exceptions (creating reports isn't my favorit) **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberlee B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** The ability to automate our processes to allow efficiency for our members and employees **What do you dislike about Riskonnect Claims Management?** Creating reports specific to analytics, although it has gotten easier with Ad Hoc. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Allow us to keep accurate claim files with easy access to the imformation ### 34. Excellent claims management, but needs current technology integration. **Rating:** 4.0/5.0 stars **Reviewed by:** Alan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** Complete claims handling and data access within one platform **What do you dislike about Riskonnect Claims Management?** The user interface is showing its age and does not interact easily with current business tools such as O365 and Google apps. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Capture and administration of workers' comp claims. ### 35. Ventiv is extended family **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** offers consistency and thoroughness; can reliably find claims and navigate through the behavior of the functionality **What do you dislike about Riskonnect Claims Management?** Not always as intuitive for new users; not welcoming to use; **What problems is Riskonnect Claims Management solving and how is that benefiting you?** AL, GL and WC --allows consistent administration of our claims ### 36. Ventiv is responsive to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Eva P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** Provides capability to automate tasks to increase productivity, granular security settings. **What do you dislike about Riskonnect Claims Management?** Upgrades usually break security due to security string syntax changes without notification. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Claims administration on AL, GL, WC, EPL, FID ### 37. CE Review **Rating:** 4.0/5.0 stars **Reviewed by:** Bill M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** I like the workflow and payment processing process **What do you dislike about Riskonnect Claims Management?** Change requests can take time to implement with the development team. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** A solution to manage claims and process reserves and payments ### 38. Ventiv Premium has an easy to use interface with expansive functionality. **Rating:** 4.0/5.0 stars **Reviewed by:** Kathryn B. | Controller/Satellite Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** Easy to use interface. Straight forward **What do you dislike about Riskonnect Claims Management?** Lots of clicks required to navigate within the application. Would be nice to customize workflows for users. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Claims administration, management, analytics. ### 39. User Friendly and dynamic reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Jeannette R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** Dynamic reporting for up-to-date statistics. **What do you dislike about Riskonnect Claims Management?** I least like the glitches or issues associated with missing data requiring IT support. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Tracking time decisions, payments and benefit notices. ### 40. Both Support Team and CSM is responsive to all system related issues **Rating:** 4.5/5.0 stars **Reviewed by:** Mechell P. | Claims Examiner 1/System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Riskonnect Claims Management?** The support we receive from the Ventiv Team **What do you dislike about Riskonnect Claims Management?** Inability to import Excel Spreadsheet templates **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Current business problems: Cannot sent multiple attachments through Claims Mail ### 41. Ventiv Conference 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Riskonnect Claims Management?** Intuitive to users. Easy to help support users. **What do you dislike about Riskonnect Claims Management?** Can be difficult to modify/customize fields at time. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Containment and management of claims. ### 42. Friendly, Professional, and Eager to help. A pleasure to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Riskonnect Claims Management?** Systems are easy to understand and user-friendly. Support is always quick and easy to work with. **What do you dislike about Riskonnect Claims Management?** No downside that I have encountered. Minor IT work seems to be farmed out sometimes, which can make the turn-around a little slow, but this is understandable. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** We are currently working through an extensive upgrade project, which comes with its share of problems. However, Ventiv is always there for us when we need their help. ### 43. Been working with Ventiv for over 15 years and haven’t had many issues that are worth remembering. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Riskonnect Claims Management?** Once Ventiv assigned a Customer Success manager to us, work life has been amazing working with Ventiv. Ventiv customer support doesn't just help you fix issues, they teach you how they fix issues. **What do you dislike about Riskonnect Claims Management?** I am not too fond of the online help, it isn't so helpful. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Implementing Ventiv in our office allowed us to bring claims in house and not have to rely on outside vendors for claims handling. ### 44. Ventiv Claims Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Riskonnect Claims Management?** We like how you can make it your own. It's very customizable. The Compliance pieces. The financials. **What do you dislike about Riskonnect Claims Management?** Bugs. Sometimes there are bugs, and you have to wait for product releases for them to be fixed. **What problems is Riskonnect Claims Management solving and how is that benefiting you?** Claims Mgmt is way better with Ventiv Claims. Reporting and Dashboarding is so much better. The business rules and diaries help our adjusters with their daily claim mgmt as well and daily flow. - [View Riskonnect Claims Management pricing details and edition comparison](https://www.g2.com/products/riskonnect-claims-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+01%3A07%3A26+-0500&secure%5Bsession_id%5D=3b1de4db-49b8-44a8-959f-486071d8edf4&secure%5Btoken%5D=99271ac90546d898eb01a8f801cd92c853c95185d9aeb73f8472204948d10a84&format=llm_user) ## Riskonnect Claims Management Features **Claims Submission - Insurance Claims Management** - Document Uploads - Online Claims Forms **Claims Processing - Insurance Claims Management** - Automated Workflow Management - Task Assignment - Case Collaboration **Claims Tracking - Insurance Claims Management** - Claim History - Real-Time Claim Tracking **Claims Settlement- Insurance Claims Management** - Automated Claim Settlement - Payment Processing Integration - Claims Settlement Calculator **Risk Management - Insurance Claims Management** - Fraud detection - Risk Scoring **Analytics and reporting - Insurance Claims Management** - Claim Data Insights - Analytics Dashboards ## Top Riskonnect Claims Management Alternatives - [Guidewire ClaimCenter](https://www.g2.com/products/guidewire-claimcenter/reviews) - 4.5/5.0 (41 reviews) - [FileHandler Enterprise](https://www.g2.com/products/filehandler-enterprise/reviews) - 4.4/5.0 (36 reviews) - [Aclaimant](https://www.g2.com/products/aclaimant/reviews) - 4.9/5.0 (32 reviews)