I have used this for a few websites and we actually have never had a fraudulent order come through. I wish I could say we have been able to successfully get refunded for these types of orders, but we have never needed to. Not one fraudulent order since we started using them has gotten through! Review collected by and hosted on G2.com.

It's not easy to remove certain payment methods from needing Riskified. For example, if you use a financing/pay later program that already has fraud guarantees, there is no easy way to turn that off. Takes some work with their customer support team. Why pay the fee if you are already covered? I am sure many don't do this. Review collected by and hosted on G2.com.

I like the peace of mind. I know what to expect for my Riskified payment vs what could happen when unprotected. We have been able to increase revenues by decreasing problematic checkouts from valid customers because of our aggressive fraud filtering. We have begun to expand out into other geographic markets without fear of increase fraud liabilities. We know almost instantly whether we have a valid transaction or not with 100% confidence that we will not lose the product/revenue due to fraud. Riskified is able to work automatically and provide the proper feedback into our eCommerce platform. This hands-off approach allows our CSR team to focus more on the customer as opposed to spending time validating customer purchases.

I like the way that support will work with you to customize your order filtering. It is not just an all or nothing on order submission. You can filter based on may different aspects of the order to really dial in to where you need the protection most. Review collected by and hosted on G2.com.

I do wish there was a way in the admin to be able to whitelist specific customers. It is not often we run into false positives, but it does happen. We have workarounds in place and understand the risk when going around the system. But it would be nice to flag an order in the application for human review to be able to reverse a decision on a buyer for future orders without having to contact support each time. Review collected by and hosted on G2.com.

Asking for refunds/guarantees is extremely easy. This is a big turn off with other similar services that make it more difficult to get a refund processed. This makes Riskified feel closer and since Riskified trusts us, we trust Riskified.

Instead of having a team of people going through every single transaction to detect whether it's suspicious or not, we know use Riskified to do that for us. That team is now dedicated to other work that provides more value for our customers. We absolutely trust the system and has worked wonderfully for the last three years.

Riskified is a must for any serious ecommerce site. Review collected by and hosted on G2.com.

I've wanted to get more clients on board but the sales volume required is very high.

If this requirement went way down, I could definitely get more clients using Riskified. Review collected by and hosted on G2.com.

What I like best about Riskified is that they are thorough with the reasoning for the denied order. With a quick scan, it is easy to see all of the reason for which the order is flagged. Whether that be weird IP, billing addresses that do not match passed chargebacks with other companies, etc. Review collected by and hosted on G2.com.

I sometimes feel although the linking is not 100% accurate, as there are other orders correlated that we find that are not listed in this section.

Additionally when the only linking is IP is can sometimes be confusing at a quick glance.

Having the option to resub more than once every 24h would also be helpful when reviewing orders in a short amount of time.

As well as having more information as to why the resubmit/second look was denied. Review collected by and hosted on G2.com.

The breakdown of what is being flagged as highly fraudulent behavior, our company representatives, and receiving emails per order for easy/quick notifications on orders. Review collected by and hosted on G2.com.

On many occasions, it has marked orders as 'fraud' that we know to not be (consistent customers, employees, etc) Review collected by and hosted on G2.com.

As an intensive user of Riskified, one of the things I enjoy the most is the transaction detail and the linked transactions.

You have an overview of everything that matters about your customer: origin of the transaction, amount, type of card ... Related transactions per customer, IP address, delivery address, among others.

The general view has relatively easy to customize columns, which is much appreciated. Review collected by and hosted on G2.com.

Sometimes the reason for the rejection is not clear, so it is difficult to justify with the client why their transaction will not be processed.

Some false positives (a few in fact) are present which can diminish your reputation as an online seller in front of the community.

On some occasions (a very few) the issuing bank shown is not correct. Review collected by and hosted on G2.com.

I like the recently added ability to reviews flagged orders in seconds, this makes the conversation with customers a lot easier as they no longer have to wait several hours for insight into whether their order can be approved. Review collected by and hosted on G2.com.

I wish that the tool were a bit more specific about the reasons for the decline, and it would be even better if there were suggested talking points for customers who are declined. It also can be frustrating when an order is declined for a customer and we submit the details and for some unknown reason should've actually been approved in the first place. Review collected by and hosted on G2.com.

I think Riskified indeed is good at catching generic fraud. Their API's are easy to integrate and go live process is quite fast. Review collected by and hosted on G2.com.

- Definitely Riskified need to improve their product offering to make the product more personalized to the merchant. Currently they are just offering one size fits all solution.

- Account management services could be improved to understand customer's problems. Currently we have a feeling that Account management is something which could be lived without.

- My suggestion is, if you are looking for a longer term partnership with the customer then personalized service is very important. Review collected by and hosted on G2.com.

Riskified has been helping us to save time and money by protecting and preventing frauds and chargebacks from our business. The software is easy-friendly, also the fraud reports is always accurate. Thanks to Riskified, our conversion rate is now increasing in total safety!

I Review collected by and hosted on G2.com.

Review/replacement requests can only be submitted if orders have been confirmed within 7 days. Review collected by and hosted on G2.com.

The ease of sending in chargebacks for review. The process is streamline and simple to complete. Review collected by and hosted on G2.com.

I would like to see more reporting options, particular on the failed orders. Review collected by and hosted on G2.com.