AM

Alejandro M.

client service adivsor

Small-Business (50 or fewer emp.)

2/17/2022

"Fast and responsive"

4.5/5

What do you like best about Riskified?

easy to use and understand, very user friendly Review collected by and hosted on G2.com.

What do you dislike about Riskified?

The second look feature seems to not work very well Review collected by and hosted on G2.com.

EC

Edina C.

Risk analyst

Small-Business (50 or fewer emp.)

2/17/2022

"I enjoy using it. It definitely helps when trying to void fraud orders."

5/5

What do you like best about Riskified?

I like seeing previous declines as well as IP locations. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

I dislike that if someone is using a reshipping address that has been black listed, and if they put a slight change to it like adding "unit 215" it goes through. Review collected by and hosted on G2.com.

DP

David P.

Head of Fraud & Risk

Enterprise (> 1000 emp.)

5/27/2021

"Riskified provides a strong automated fraud prevention solution"

4.5/5

What do you like best about Riskified?

Accurate fraud detection, strong friendly-fraud disputing solution, professional account management, useful analytical web interface Review collected by and hosted on G2.com.

What do you dislike about Riskified?

Focus purely on fraud prevention means merchants in the EU need to handle 3DS/PSD2 on their own. Not a downside but something to consider when building a fraud prevention strategy and infrastructure. Riskified offers only the Chargeback Guarantee product - merchants who want to split traffic between chargeback guarantee and uncovered model (screening only) will need a secondary solution in place. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

Riskified offers a strong chargeback guarantee solution that fully outsources transaction screening and chargeback financial exposure. In my opinion, it is a great solution for a quickly growing company as it enables you to invest resources into your product without the need to build teams and processes to manage fraud exposure. Like every similar product, the risk appetite is highly driven by the agreed commercials and accompanying SLAs, so merchants wanting full control over that will likely look for screening-only solutions in parallel with manual-review teams. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

Accurate real-time fraud screening with outsourced chargeback liability, fighting friendly fraud trends Review collected by and hosted on G2.com.

SM

Sebastian M.

C

Mid-Market (51-1000 emp.)

3/2/2021

"Awesome Product"

5/5

What do you like best about Riskified?

I love their personal and quick service, I have seen them going beyond and above to help us and always willing to do something for their customers. They are very helpful when we try to verify additional information regarding chargebacks and KPIs.

If we need reports or follow-ups they provide them accurately and the customer service team always replies quickly and resolving my issues.

They really help us get the proper information to be able to make the best-oriented decisions to reach our goals and also protect the company from fraudulent attacks. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

I must say that in my position and line of work I have no complaints about them. I do not work with other companies similar to Riskified to be able to compare. For the needs that I have they cover them up very well.

I must say that even when I had reviewed other vendors just to better understand the market and what they can offer to us, I have never seen one that fits so well to our company's needs and requests. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

Try it! chat with them, very likely you will love to work with them.

You will be able to get many different options and at a good rate from Riskified.

They are very flexible and easy-going without losing the importance of the work that they are doing. They will really look for ways to help you and fulfill your needs and your company needs to help you get accurate information so you can make the best decisions Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

Fraud secureness, KPI's, and be able to know you work with a team that does what they can to help you every time.

They help me with reports, they help me. to give follow-up to the fraudulent chargebacks and they always provide accurate information regarding the status of the disputes. Review collected by and hosted on G2.com.

TS

Tra’Jan S.

Team Captain

Enterprise (> 1000 emp.)

5/27/2021

"I worked in the Fraud Department at StockX for over a year and now use it as a Team Captain."

4/5

What do you like best about Riskified?

That it is quick and easy to use.You simply just take the email and sometimes even the number run it through the system and you will get immediate feedback on why it was flagged. You can also re-run it right there and it a lot of times will unflag and when it doesn't it at least tells you why which you can use in your response to your customer. We also use it after a purchase is made to figure out of the purchase was legit or not. The system can show you where the order was placed, where it is shipped and also the billing so you can know if the customer actully bought the item. The system also shows you if/when a proxy was used as well. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

Sometimes people are flagged for no reason. When we re run their info, they are flagged again. So alot of time we end up having to do a secondary look, which then finally allows them to purchase. Which secondary look is very easy I would say. I think once that sytem is updated and is closer to only flagging those that need to be flagged it will be as close to perfect. But it is kind of nit picking becuase in a sense you would rather it over flag and we are able to run another review than under flagging and allowing a bunch of fruadster to purchase on your platform. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

I would just update the feature on when the companr re runs an email. If we run it and fill out all the information to help the customer get approved, and they do not, I think we should automatically get the secondary review email to why not. Or when someone is flagged for fraud, same thing. It just makes it easier becasue sometimes people will get declined multpile times and we will re-run they are still getting delcined, just for us to reach out in secondary review and they are good. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

Determing if something/someone is fraud on the platform. The benefits are simply that it helps you locate fraudsters and even tells you why something was fraud. Help you locate if it was flagged, why it was flagged...sometimes it is the bank flagging them and not even the system. Review collected by and hosted on G2.com.

TP

Trinidad P.

Fraud Prevention Manager

Mid-Market (51-1000 emp.)

5/28/2021

"Riskified performance review"

5/5

What do you like best about Riskified?

The partnership you create with your account manager. They are always there when you need them. My AM is always checking in and working with us to increase our approval rate. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

Not many things to dislike. I would say maybe some more reporting features in the web app. They have a lot of data and will still provide it but you need to ask for it. It's not readily available in the web app but I have asked and received it from my AM. Review collected by and hosted on G2.com.

JF

Jordan F.

Lead Payments

Mid-Market (51-1000 emp.)

3/2/2021

"Good software for fraud management - a lot to build on"

3.5/5

What do you like best about Riskified?

The simplicity of the product offering, with 4-5 simple products to use. The reactiveness of Riskified teams: engineering, account managers, etc.

The effectiveness of the product: it just works, it does not require heavy maintenance. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

The dashboard: it is too simple, no KPIs. We need you to make sense of all of the data that you collect, to give us insights, ideas for improvements, etc.

The API documentation: way too complicated. Take a look at Stripe to have best in class example

There are no mobile SDKs, yet more than 50% of ecommerce is mobile in some countries.

The pricing model: not transparent enough Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

Good company to work with if you're an ecommerce looking to invest some money in fighting fraud, but arent thinking of hiring a full team Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

- Less fraud FTEs

- Easier payments fraud management

- Saving money on disputing chargebacks

- Securing the login steps on our apps/website Review collected by and hosted on G2.com.

OR

Olivia R.

Client Services Advisor

Enterprise (> 1000 emp.)

3/2/2021

"Client Services Advisor"

5/5

What do you like best about Riskified?

I like how Riskifified makes it easy to check potential fraud orders and it shows a history if there are past declined orders for the client. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

I dislike how it kicks you off every 15 minutes. It would be convenient to stay signed in as long as I have the browser open. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

Easy way to catch Fraud orders and potential spammers. Using their address and phone number from their order, you can submit their information for a second view via Riskified. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

Riskified makes it easy to catch fraudulent orders and cancel them before they process/ ship. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

5/27/2021

"Great Product for an high level of ecommerce"

4.5/5

What do you like best about Riskified?

The best is the flexibility to customize your suitable sistem. You can select which level of control you want, but also the system can balance itself with the data you are sharing, so if you are able to share a lot of info on customers, returns,... the system will work in the best way. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

The possibility to also have a direct contact to the customer via Riskified platform could be very useful. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

Yes, absolutely. The fraud management is considered one of the most important topic in Ecommerce Ops in the last years, so having a fantastic tool as Riskified could boost the ecommerce performances. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

The problem of fraud check and management, but also understand which are the 'bad' behaviour of the customers. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

3/3/2021

"This technology is extremely efficient, timely, and helpful for my daily duties."

5/5

What do you like best about Riskified?

I like the system's speed, so I can make decisions promptly, since there are dozens of situations to review each day. Even the review process is extremely quick, so that I can come back to it after a short time and get a verdict. Riskified also allows me to make an extra submission for further review, and that is useful. Furthermore, it is easy to use, and I can train new team members on how to use it within a short amount of time. The customizable email notifications are helpful. I like the ability to form quantifiable reports from its data, and that is very useful for creating new internal strategies and Loss Prevention, as our teams can assess and compare data from different regions and countries. One of the best things is that if a transaction somehow passes Riskified but is actually fraudulent, Riskified has our company covered towards presenting evidence for a reimbursement. All of it makes us feel secure and protected. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

I use multiple aspects of it each day, and I have not found anything to dislike about it yet. That makes this technology extremely valuable because many others are full of glitches and systematic hiccups. This is smooth and professional! Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

it prevents fraudsters from causing revenue/product loss for our company. Consequently, that saves us from having to make Lost Package claims. It also stops schemers who might initiate chargeback scams. All of that allows us to save time and apply it in other valuable ways within or organization. The less scams and claims that we must submit also streamlines our interactions with shippers and couriers, so the assistance is exponential to them, too. Riskified's algorithms notice a wide spectrum of factors, and it researches them with thoroughness and promptness. Review collected by and hosted on G2.com.