JB

Justin B.

Design & Ops Manager

Small-Business (50 or fewer emp.)

8/29/2019

"Good fraud prevention and easy api integration"

4.5/5

What do you like best about Riskified?

Riskified provides a good level of fraud prevention for our marketspace. It was easy for our dev team to integrate into our platform, and Riskified helped us every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

There is a level of integration needed. Whilst it was easy for our team, we are lucky in that we have our own in house dev team. For any businesses out there that dont, it could prove expensive. Review collected by and hosted on G2.com.

AT

Verified User in Tobacco

Small-Business (50 or fewer emp.)

9/26/2019

"Riskified Review"

4/5

What do you like best about Riskified?

The speed of the approval or decline on the orders. The speed of the payback on the chargebacks when received. The ease of the system overall. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

Riskified does not have good integration with Magento 2. We have been running into many problems. Also we want to see the reason for the decline so we can better explain to customer instead of having to log into Riskified and trying to figure out why the order was declined. If the reason could be included in the declined email that is sent it would be great. Also want to see if there is a way to contest a decline when the customer is adamant that everything is correct. Review collected by and hosted on G2.com.

AC

Verified User in Computer Hardware

Small-Business (50 or fewer emp.)

5/9/2019

"Riskified Service"

4.5/5

What do you like best about Riskified?

Riskified's automated means of screening orders. The algorithm used is very reliable in helping determine which orders are valid Review collected by and hosted on G2.com.

What do you dislike about Riskified?

It would be better if Riskified paid via PayPal or CC or wire for any chargebacks reimbursed. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

Any SMB or even enterprise company considering Riskified would have to already have or be considering having an order approval department to validate the legitimacy of orders. Having a staff that manually verifies orders is one thing, but when you have an automated tool that can mitigate the burden of additional staff and space, it's a huge plus. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

Riskified essentially is like having an enhanced order review department. It is allowing us to review and audit orders without having the burden of additional staff handling. Review collected by and hosted on G2.com.

EI

Enis I.

Software Developer

Computer Software

Enterprise (> 1000 emp.)

9/27/2019

"Good API and awesome tech support"

5/5

What do you like best about Riskified?

Their services are always up and running and the fraud detection system is pretty good. Their technical support team responds fast on every tech issue or question. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

SFCC Demandware cartridges need too many modifications to make them work correctly. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

Do not expect the official SFCC cartridges to work as expected out-of-the-box. Except that, it's pretty fun to implement and everything else works as expected. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

We migrated to Riskified and stopped using our previous fraud detection system which wasn't so good as Riskified. Review collected by and hosted on G2.com.

MS

Manuel S.

Administrator

Mid-Market (51-1000 emp.)

9/3/2019

"Riskified"

5/5

What do you like best about Riskified?

Riskified is the fraudsters worse nightmare! Riskified provides accurate fraud records as well as fast reliable reviewing. Also, covers nearly 100% fraud chargebacks and it's very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

High cost if comparing with other vendors. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

If you're looking for a software to prevent fraud and chargebacks, take into consideration Riskified!

They let you focus on your business and not worry about fraud. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

I have been collaborating with our e-commerce partners, so optioning for Riskified was crucial to eliminate fraud. Our job has been a lot easier by preventing all manual checks. Review collected by and hosted on G2.com.

JE

Jasmin E.

Human Resources Coordinator

Hospitality

Small-Business (50 or fewer emp.)

9/26/2019

"Fast and user friendly platform"

5/5

What do you like best about Riskified?

I like how the system is constantly changing to ensure that the platform more user friendly. We are easily able to see a customers risk in an easy to read chart. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

Response time to some inquiries can take up to 2 days sometimes and customers can be persistent. Review collected by and hosted on G2.com.

SS

Steve S.

Owner

Small-Business (50 or fewer emp.)

9/26/2019

"Riskified keeps our business safe!"

5/5

What do you like best about Riskified?

It seamlessly integrates with our online shopping cart so there is no extra step. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

There is sometimes a delay on approval decisions that hold up orders, but not often. Also, occasionally we get an order denial from a customer we know and trust which is odd. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

9/26/2019

"Riskified reduced the risk of fraud impacting our business"

0/5

What do you like best about Riskified?

Fast and simple notifications for each order received which clearly indicates what we need to do next regarding orders. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

Sometimes we get decline that should be an approval but no system is perfect and that can usually be resolved with a discussion with the customer. If the customer doesn't enter into a discussion then it was likely a fraud attempt. Review collected by and hosted on G2.com.

Recommendations to others considering Riskified:

I installed Riskified years ago via their Shopify app and have been using it since that time. While I can't fault the technology and what it did for us I cannot in good faith recommend Riskified to anyone considering it as a fraud tool.

I have updated this review on 3/10/2019 after we received an email from their Director of Customer Success saying: ...."If you would like to continue using Riskified’s service, we will require a minimum fee of $3,000 per month."....

I suppose our business isn't considered important to Riskified and I'm ok with that as we are a small business so won't make them as much money as other clients. However, if you don't want my business as it is right now, why should I trust you with my business as it grows over time. That is the reason I would not recommend Riskified to others. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

When selling via a shopping cart solution like Shopify, we get limited card information so we can't do manual checks with the issuing banks. To do that would mean we have to comply with a higher PCI Level and use a 3rd party gateway/merchant bank, that isn't very feasible or practical for a small business. This opens us up to fraud but using Riskified allows us to detect and insure against fraud. We haven't had any issue with friendly fraud or chargebacks since using Riskified and new attempts are stopped early. Review collected by and hosted on G2.com.

UL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

9/29/2019

"Consistent, reliable and peace of mind"

4.5/5

What do you like best about Riskified?

Knowing that our business has this safety net allows us to focus on other areas of the business (operations, business development). Riskified has been given us the invaluable commodity of time. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

The algorithms used to determine potential fraudulent behaviour can sometimes be too strict and we have noticed that some email domains get flagged as fraudulent transactions every time. Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

We use to have a lot of fraud coming from one specific train operator, ever since we integrated Riskified this has become a non-issue. Although it is impossible to protect a business 100% from these issues we now have saved plenty of time and money from the security benefits brought in from Riskfiend. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

9/26/2019

"Top efficiency to fight frauds"

5/5

What do you like best about Riskified?

Excellent tool to spot fraudulent transactions. The platform is quite intuitive and can be learned in a day. Riskified had made us a couple of training during the first days to learn to use all the features.

The platform learns very fast all the fraudulent patterns of your business and within second give an answer. The answer is usually very accurate (for sure most exact than ALL the tools of the market we have tried) and when order is declined it shows you different categories of risk (fraudulent, high risk etc) and this allows you to have a better idea of the potential thread. When entering to an order, you will see a self explanatory dashboard with all the information you need to understand the main factors of the decision (location, shipping, velocity etc).

As overall, with this platform we have seen a huge decrease of fraudulent transactions and manual work within weeks. Review collected by and hosted on G2.com.

What do you dislike about Riskified?

Process to resubmit for approval an order is quick but very strict. it have improved on the last year but there is still some points that might be improved Review collected by and hosted on G2.com.

What problems is Riskified solving and how is that benefiting you?

- Stop fraudulent orders before the system, avoiding to have stock unnecessarily blocked in orders that are not real/good

- Avoided loosing money and inventory on transactions that will end up in chargebacks

- Reduce the amount of work allocated to fraud checks and charge back resolution practices and free resources for other activities Review collected by and hosted on G2.com.