214 Riskified Reviews
Overall Review Sentiment for Riskified
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The partnership you create with your account manager. They are always there when you need them. My AM is always checking in and working with us to increase our approval rate. Review collected by and hosted on G2.com.
Not many things to dislike. I would say maybe some more reporting features in the web app. They have a lot of data and will still provide it but you need to ask for it. It's not readily available in the web app but I have asked and received it from my AM. Review collected by and hosted on G2.com.
The simplicity of the product offering, with 4-5 simple products to use. The reactiveness of Riskified teams: engineering, account managers, etc.
The effectiveness of the product: it just works, it does not require heavy maintenance. Review collected by and hosted on G2.com.
The dashboard: it is too simple, no KPIs. We need you to make sense of all of the data that you collect, to give us insights, ideas for improvements, etc.
The API documentation: way too complicated. Take a look at Stripe to have best in class example
There are no mobile SDKs, yet more than 50% of ecommerce is mobile in some countries.
The pricing model: not transparent enough Review collected by and hosted on G2.com.
I like how Riskifified makes it easy to check potential fraud orders and it shows a history if there are past declined orders for the client. Review collected by and hosted on G2.com.
I dislike how it kicks you off every 15 minutes. It would be convenient to stay signed in as long as I have the browser open. Review collected by and hosted on G2.com.
The best is the flexibility to customize your suitable sistem. You can select which level of control you want, but also the system can balance itself with the data you are sharing, so if you are able to share a lot of info on customers, returns,... the system will work in the best way. Review collected by and hosted on G2.com.
The possibility to also have a direct contact to the customer via Riskified platform could be very useful. Review collected by and hosted on G2.com.
I like the system's speed, so I can make decisions promptly, since there are dozens of situations to review each day. Even the review process is extremely quick, so that I can come back to it after a short time and get a verdict. Riskified also allows me to make an extra submission for further review, and that is useful. Furthermore, it is easy to use, and I can train new team members on how to use it within a short amount of time. The customizable email notifications are helpful. I like the ability to form quantifiable reports from its data, and that is very useful for creating new internal strategies and Loss Prevention, as our teams can assess and compare data from different regions and countries. One of the best things is that if a transaction somehow passes Riskified but is actually fraudulent, Riskified has our company covered towards presenting evidence for a reimbursement. All of it makes us feel secure and protected. Review collected by and hosted on G2.com.
I use multiple aspects of it each day, and I have not found anything to dislike about it yet. That makes this technology extremely valuable because many others are full of glitches and systematic hiccups. This is smooth and professional! Review collected by and hosted on G2.com.
Obviously, the best two factors of Riskified are the chargeback guarantee, and the lack of involvement necessary. The chargeback guarantee means that any order approved by the service has no liability. This is particularly beneficial in using Riskified as a secondary vendor to a manual review tool, as they can "rescue" orders and increase sales with no fraud risk. The second factor around the lack of team means that adding Riskified--either as a primary or secondary vendor--involves none of the pain points that can come with growing a team such as hiring, training, and so on. Review collected by and hosted on G2.com.
The main downside of Riskified is that cost associated with the service for certain types of transactions. Depending on your risk profile, it is possibly 90% or more of the transactions coming through your platform can be resolved with almost no chance of fraud. In that case, it can be difficult to justify paying the cost of Riskified's service (as opposed to a manual review tool) for comparatively low-risk, since the chance you will benefit from the chargeback guarantee on these orders is low. Review collected by and hosted on G2.com.
The platform, response times and quality of the service are exemplary Review collected by and hosted on G2.com.
Nothing so far, I think it currently has the necessary tools for an effective outcome for solution Review collected by and hosted on G2.com.
They went deep into understand our product to build a better solution. They even won more of our business because they did such a good job on the subset we started them with. They took the time to understand us. Review collected by and hosted on G2.com.
Getting started was an extremely big commitment. Review collected by and hosted on G2.com.
As said in the title, we're talking about the best anti-fraud solution you can find on the market, quick with the decisions and reliable thanks to their powerful AI.
They have a great team that is capable to realise a great product (I had the possibility to look behind the curtains of their work and I was really amazed by the effort put in developing their tool). Review collected by and hosted on G2.com.
There's nothing I really dislike about this solution. Review collected by and hosted on G2.com.
The UI is very useful, API's are easy to use and setup, the responsiveness of our account rep is amazing. Whenever we need an account setup, she get's back to us with the account information within a week. Review collected by and hosted on G2.com.
Sometimes the 'Testing' phase for our order processing takes longer than we'd like. Our developers every once in a while have some issues making sure the complexity Review collected by and hosted on G2.com.
