---
title: RingEX Reviews
meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1424 reviews by the users' company size, role or industry
  to find out how RingEX works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 1424
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# RingEX Reviews
**Vendor:** RingCentral  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 1,424
## About RingEX
WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.



## RingEX Pros & Cons
**What users like:**

- Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews)
- Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews)
- Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews)
- Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews)
- Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews)
- Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews)
- Intuitive (87 reviews)
- Easy Communication (85 reviews)
- Easy Setup (80 reviews)
- Simple (71 reviews)

**What users dislike:**

- Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews)
- Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews)
- Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews)
- Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews)
- Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews)
- Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews)
- Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews)
- Learning Curve (36 reviews)
- Difficult Navigation (32 reviews)
- Difficult Configuration (31 reviews)

## RingEX Reviews
  ### 1. Seamless Communication, Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elie R.

**Reviewed Date:** December 16, 2025

**What do you like best about RingEX?**

RingEX is a good platform for communication, really bridging the gap between worlds. I appreciate the excellent team of experts always willing to help in a timely manner. The pricing is good too. The people working behind the scenes make RingEX work its magic. It works well with all CRMs, and other functions work seamlessly, making my work quick and easy. It's user-friendly and I love it! The admin portal is user-friendly too, and the transition from phone.com was great. I got a good grasp of the changes easily.

**What do you dislike about RingEX?**

I hope emails can also be exchanged in RingEX soon or you can also create your own CRM instead of integrating it.

**What problems is RingEX solving and how is that benefiting you?**

RingEX bridges communication gaps with a supportive expert team. It's user-friendly, integrates smoothly with CRMs, and makes work quick and easy.

**Official Response from Madi Hayford:**

> The Review Team is thrilled to hear that RingEX is bridging the gap for your business! We are so glad that our team of experts, competitive pricing, and seamless CRM integrations have made your transition a great experience. It is also wonderful to know that you are finding the Admin Portal and overall platform so user-friendly. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Elie!

  ### 2. Effortless Communication, Impressive Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roman M.

**Reviewed Date:** November 06, 2025

**What do you like best about RingEX?**

I find RingEX incredibly user-friendly, with an ease of use that is unparalleled. Its smooth setup process allowed me and my team to integrate it seamlessly into our workflow without any hassles. I love the reporting capabilities of RingEX as they enable me to pull up detailed reports effortlessly, which are essential for ensuring that my team maintains a balance with the calls taken. This feature helps me oversee team performance effectively, ensuring that operations run smoothly. I also appreciate how easily the platform integrates with my Android phone, which means I can stay connected with my work on the go. Moreover, RingEX significantly enhances my ability to communicate efficiently with customers, which is crucial in my role in the warranty department of a massage chair company. Overall, I am so satisfied with the service that I would readily recommend RingEX to others without hesitation.

**What do you dislike about RingEX?**

I don't have a dislike persay. I feel maybe it could integrate AI for quick responses in the messaging section.

**What problems is RingEX solving and how is that benefiting you?**

I find RingEX makes it easy to communicate with customers and love its user-friendly reports that help balance our call handling.

**Official Response from Madi Hayford:**

> Hey Roman, thank you for your fantastic review! We are thrilled to hear that RingEX's unparalleled ease of use and seamless setup have integrated so well into your workflow. It is wonderful that our effortless and user-friendly reporting is essential for balancing call handling and overseeing team performance effectively. We are also glad you appreciate the easy integration with your Android phone! We appreciate your suggestion for integrating AI for quick responses in the messaging section. Please know that evolving our AI capabilities is a top priority, and feedback like yours helps drive that innovation! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you again for your strong recommendation and for making RingCentral your preferred communication tool. We appreciate you for being a loyal RingCentral customer, Roman!

  ### 3. Great for Localized Patient Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mary C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about RingEX?**

I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple patients. The ease of communicating with several patients from a single number, especially one that matches the local area code, is invaluable in maintaining a familiar connection. Additionally, the training and reliable customer service offered by RingEX bolster my experience, ensuring that any issues or inquiries I have are promptly and effectively addressed. This comprehensive support system makes the maintenance and ongoing use of RingEX convenient and stress-free.

**What do you dislike about RingEX?**

I find the limitation in registering an unlimited number of local phone lines frustrating, which forces me to delete and switch out numbers instead. Additionally, the initial setup of RingEX was somewhat tricky due to the involvement of multiple phone lines, although maintenance has become easier over time.

**What problems is RingEX solving and how is that benefiting you?**

I use RingEX to communicate with multiple patients efficiently from a single regional phone number, enhancing familiarity and ease of contact. Its user-friendly interface simplifies communication, and customer service is reliable, though I wish I could register unlimited local phone lines.

**Official Response from Madi Hayford:**

> Hey Mary, thank you for your fantastic feedback! We are thrilled to hear that RingEX is user-friendly and provides such invaluable efficiency for your patient communication, especially the ability to use a local area code number to maintain a familiar connection. It is great that our training and reliable customer service meet your high standards! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, share ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you again for choosing RingCentral, Mary!

  ### 4. Convenient Dual-Use Phone System with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chelsea R.

**Reviewed Date:** November 06, 2025

**What do you like best about RingEX?**

I really appreciate the convenience that RingEX offers, making it incredibly simple to manage both my business and personal calls on a single device, which eliminates the need for carrying two separate phones. The feature of being able to install the RingEX app and access both my business and personal lines on one phone is a huge advantage for me. Additionally, I love the functionality of using my phone from my desktop to make video calls and send texts, which allows me to maintain a professional boundary by not using my personal number for client communications, preventing distractions at work. Furthermore, the initial setup of RingEX was very easy, which I found delightfully straightforward, streamlining the onboarding process significantly.

**What do you dislike about RingEX?**

I recently faced an issue where not all the lines were ringing as an operator, which disrupted our workflow. When I contacted customer service, it was challenging to understand the first representative I spoke with due to a thick accent, making communication difficult. I had to be transferred to another person for better assistance, which was an inconvenience.

**What problems is RingEX solving and how is that benefiting you?**

RingEX simplifies my work by combining personal and business lines on one phone, reducing distractions and enhancing communication with desktop texting and video calls.

**Official Response from Madi Hayford:**

> Thank you for your fantastic review, Chelsea! We are delighted to hear that RingEX provides you with such incredible convenience by combining your business and personal lines on a single device, which successfully enhances your communication and reduces distractions. It is great to know that the easy initial setup and the desktop functionality for video calls and texting are such a huge advantage for your professional workflow! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer!



  ### 5. Great Support and Communication, Needs Simpler Modules

**Rating:** 4.0/5.0 stars

**Reviewed by:** Anthony T.

**Reviewed Date:** November 06, 2025

**What do you like best about RingEX?**

I find RingEX incredibly valuable for facilitating communication across our offices. It allows us to seamlessly transfer vendor, customer, and intra-office calls, which is crucial for our business operations. The support provided is exceptional, especially in building custom routines that align with our unique business needs. This support has been instrumental in executing our communication strategy effectively, saving us time and enhancing our confidence in the system's performance. Additionally, RingEX's capabilities have allowed us to discontinue other chat tools like Slack, as it offers a comprehensive service that meets all our communication requirements.

**What do you dislike about RingEX?**

I find it troublesome that texting outside the company is challenging with RingEX, potentially due to regulatory issues. Additionally, managing after-hours and on-call schedules is cumbersome, as the current setup isn't straightforward and could benefit from a simpler module.

**What problems is RingEX solving and how is that benefiting you?**

I find the product solves communication issues across offices, allowing for easy call transfers, and offers strong support in building custom routines, streamlining our workflow and saving time.

**Official Response from Madi Hayford:**

> Thank you for your fantastic review! We are thrilled to hear that RingEX is incredibly valuable for seamless inter-office communication and that our exceptional support in building custom routines saves your team time and enhances confidence. It is great that we helped you simplify your tech stack by consolidating chat tools! If you have an interest in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com with more information. We would love to learn more about your experience from you. 
We appreciate you for being a loyal RingCentral customer, Anthony!

  ### 6. Effortless Communication with Stellar Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joe W. | Systems Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about RingEX?**

I love using RingEX because it has been an integral part of our communication with both customers and staff, primarily through voice, SMS, and fax for the past five years. What I appreciate most about RingEX is its ease of use and administration, which simplifies complex tasks greatly. The notes feature on the dial pad is particularly impressive as it serves as a substantial time saver, allowing for automatic updates of call notes. Additionally, the browser add-in is an excellent tool, as it provides an efficient click-to-call feature, facilitating quick communication through a simple click on a phone number to initiate a call or send a text. The initial setup of RingEX was a positive experience, making the transition from ShoreTel/Mitel smooth for our team. The fact that it allows testing integrations with other platforms, such as HubSpot and Bullhorn, adds immense value as it seamlessly fits into our existing technological ecosystem. Overall, RingEX is a reliable solution that meets our company's needs effectively.

**What do you dislike about RingEX?**

I don't like that RingEX lacks direct integration options with certain products like Avionte, requiring us to develop an API for integration.

**What problems is RingEX solving and how is that benefiting you?**

RingEX is our primary communication tool, simplifying customer and staff interactions. Its note-taking feature and click-to-call browser add-in save our team time and streamline call processes.

**Official Response from Madi Hayford:**

> Hey Joe, thank you for your fantastic review and for being a loyal RingCentral customer for the past five years! We are thrilled to hear that the platform is an integral, reliable part of your communication with both customers and staff. It is wonderful to know that you find the ease of use and administration so valuable. We especially appreciate your praise for the dial pad notes feature and the efficiency of the click-to-call browser add-in. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you again for your business and for making RingEX your primary communication tool, Joe!

  ### 7. Convenient Communication Tool for Global Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** John M. | Construction Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about RingEX?**

I really like RingEX because it allows me to communicate with people in the US while being based in Latin America, making my work efficient. I find the app convenient due to its features such as chatting with team members and screen sharing, which enhance collaboration. It's very valuable as it serves as an internal communication system, allowing us to connect without the need for separate meetings like Google Meet or Teams. The initial setup was smooth and intuitive, simply requiring installation on my devices and logging in, making it easy to get started.

**What do you dislike about RingEX?**

I really don't like the initial audio in RingEX. It says 'connecting' or something similar with a music background, which I don’t think is very professional.

**What problems is RingEX solving and how is that benefiting you?**

I use RingEX for seamless communication with the US while based in Latin America. It serves as an internal communication tool, enabling easy chats and screen sharing with team members, reducing the need for other meeting platforms.

**Official Response from Madi Hayford:**

> Hey John, thank you for your fantastic review! We are thrilled to hear that RingEX makes your work efficient by enabling seamless communication with the US while you are based in Latin America. It is wonderful that features like chatting and screen sharing prove to be such convenient and valuable tools for your internal collaboration. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you again for choosing RingCentral to support your global team, John!

  ### 8. Effortless UCaaS with Stellar Analytics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonathan T. | Business Development Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about RingEX?**

I use RingEX for our UCaaS, and it helps bring telephony to my cell phone, allowing me to connect with clients all over the world. I really like being a partner and find the analytics great—I can see how many calls I've taken. The initial setup was easy, which was a big plus.

**What do you dislike about RingEX?**

I don't like the integration with HubSpot. I would like to see the dialer more seamlessly integrated.

**What problems is RingEX solving and how is that benefiting you?**

RingEX helps bring telephony to my cell phone, enabling global client connections, and the analytics show me how many calls I take.

**Official Response from Madi Hayford:**

> Hey Jonathan, thank you for the fantastic review! We are thrilled to hear that RingEX makes it effortless for you to connect with clients globally from your mobile device. It is great to know that our analytics are providing the visibility you need to track your daily productivity and call volume. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

  ### 9. Effortless Call Management with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Margaret K.

**Reviewed Date:** February 27, 2026

**What do you like best about RingEX?**

I really like that RingEX customer service is amazing. As I'm trying to navigate through setting up new employees on our phone system, it's easy. I like the fact that I can be on the computer and access the phone features.

**What do you dislike about RingEX?**

I think the process of adding new employees to the system could be a little easier. Even though it is easier now, it could be a bit simpler.

**What problems is RingEX solving and how is that benefiting you?**

RingEX makes it easier to transfer calls to staff, check messages I've left, and see who is calling and from what number.

**Official Response from Madi Hayford:**

> Hey Margaret, thank you for the fantastic review. We are pleased to hear that our customer service has been stellar as you grow your practice! It is great that the ability to manage calls and messages directly from your computer makes your daily workflow more effortless. We also appreciate your feedback on the onboarding process. While we’ve made strides in making it easier now, we know that for a busy business owner, every second counts when adding a new team member. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, Margaret!

  ### 10. Robust Support with Some Setup Challenges

**Rating:** 5.0/5.0 stars

**Reviewed by:** Martha R.

**Reviewed Date:** January 15, 2026

**What do you like best about RingEX?**

I really appreciate RingEX for solving problems like easy new hire set-ups and providing access through mobile, desktop, and hard phones. I love the text message for voicemail platform. Lately, I've also appreciated the learning links and personal live support because they offer real answers for real problems.

**What do you dislike about RingEX?**

I have very little knowledge on the back-end setup such as trees setup. Person who initiated the setup is no longer here, but I did hear her say it was challenging to set-up and port phone numbers.

**What problems is RingEX solving and how is that benefiting you?**

I love how RingEX provides easy new hire set-ups and access across mobile, desktop, and hard phone. The text message for voice messaging platform is great too.

**Official Response from Madi Hayford:**

> Hey Martha, we are thrilled to hear that RingEX is helping you seamlessly set up new hires and providing the flexibility you need across mobile, desktop, and desk phones. It is also great to know that our voicemail-to-text and live support deliver real answers for real problems for you and your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Martha!

  ### 11. Good Features, But Setup Challenges

**Rating:** 4.0/5.0 stars

**Reviewed by:** David L.

**Reviewed Date:** October 29, 2025

**What do you like best about RingEX?**

I truly appreciate the features that RingEX offers, such as text messaging and voicemails, which facilitate much easier communication internally with my employees. These features are particularly valuable for running everything we need, from PDFs to video and audio file shares, through the platform, ensuring a seamless operation within my insurance agency. I also find it very useful to have the ability to manage multiple phone numbers, allowing me to choose which number to receive calls or make outgoing calls from, which significantly supports my business communications. Furthermore, RingEX has proven to be an effective voice over IP solution that enables me to work virtually and remotely, even from outside the country, making it exceptionally versatile for my needs.

**What do you dislike about RingEX?**

I found setting up RingEX a bit challenging initially because I wasn't familiar with the back office settings. I had to rely heavily on customer service to help with the setup, as I lacked the expertise to do it on my own. Additionally, I'm not exactly fond of the customer service staff being overseas.

**What problems is RingEX solving and how is that benefiting you?**

I find RingEX enhances communication through features like text messaging and voicemails, streamlining internal employee communication. It also supports sharing PDFs, videos, and audio files, which is crucial for my virtual and remote work environment.

**Official Response from Madi Hayford:**

> Thank you for sharing your thoughtful feedback, David! We are pleased to hear that RingEX’s communication features and flexibility support your business operations and enable you to work effectively from anywhere. We also value your comments regarding setup and support; your input helps us identify opportunities to make onboarding and customer assistance even smoother. To continue the conversation, please reference this review and email us directly at review@ringcentral.com. The Review Team would love the opportunity to learn more about your experience and to help improve it in any way we can. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, David!

  ### 12. Amazing Platform!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joe C. | Director of Business Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 26, 2023

**What do you like best about RingEX?**

We have been using RingCentral for a few years now and enjoy it. The platform is stable and we can easily access our call logs and records as needed. The system is user friendly enough that it doesn't require us to contact support. Integration was fairly easy as far as these platforms go. We use this platform daily for our business operations and it's allowed us to provide a greater customer experience

**What do you dislike about RingEX?**

The marketing calls are a little frustrating but they're easily ignored.

**What problems is RingEX solving and how is that benefiting you?**

Now we have all of our team under the same umbrella. We can call and text, so my staff no longer has to use their personal cell phones. This cuts down immensely on the team being bothered after hours, and being able to record all incoming and outgoing calls allows us to protect our team if there's ever a discrepancy about what information we provided. Being able to text has also been a godsend, as we are able to communicate with our clients in the most modern methods available. It's such a fantastic platform!

**Official Response from Madi Hayford:**

> Joe, the Review Team values your insightful feedback. We are pleased that RingCentral MVP exceeds your expectations and has provided you with the right tools to accomplish your work effectively; our mission is to diminish barriers you may come across and to ensure that your experience is exceptional by empowering your business!
If you want to share more about your experience, please email us at review@ringcentral.com. 
Thank you for being a loyal customer!

  ### 13. Excellent Text, Video, and Phone Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amber F. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about RingEX?**

The text, video feature and phone feature

**What do you dislike about RingEX?**

The AI receptionist is hard to use- it needs more work

**What problems is RingEX solving and how is that benefiting you?**

They are always rolling out new updates

**Official Response from Madi Hayford:**

> Amber, we are thrilled to hear that our core text, video, and phone features are serving you well. We also appreciate your honest feedback on the AI Receptionist. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Amber!

  ### 14. Good Usability but Room for UI Improvement

**Rating:** 3.0/5.0 stars

**Reviewed by:** BP R.

**Reviewed Date:** November 06, 2025

**What do you like best about RingEX?**

I find RingEX to be quite easy to use, which is a significant advantage for me. This ease of use ensures that interacting with the tool does not require extensive training or a steep learning curve, making it accessible both to new users and to those like me who may not use it heavily but still need to navigate it efficiently for necessary tasks. Moreover, the initial setup of RingEX proved to be pretty straightforward, adding to the overall user-friendly experience. This simplicity in setup and operation is vital, as it minimizes the time spent on configuration and allows more focus on the core activities it supports or enhances.

**What do you dislike about RingEX?**

I find it difficult to navigate the admin UI, which seems a bit challenging to maneuver around. Additionally, getting a hold of customer service or tech support is problematic, causing delays in resolving issues.

**What problems is RingEX solving and how is that benefiting you?**

None

**Official Response from Madi Hayford:**

> Thank you for sharing your experience with RingEX. We are thrilled to hear that the platform is easy to use and that the straightforward setup makes it efficient and accessible for you and your team! To help us directly resolve any current issues and gather more details about your experience, please reference this review and email the Review Team at review@ringcentral.com to continue the conversation. We hope to help improve your experience in any way we can. 
Thank you again for your valuable feedback; we appreciate you for being a loyal RingCentral customer, and hope to hear more from you soon!

  ### 15. Streamlined Call Management with Impressive Customization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brecken W. | ai integrator

**Reviewed Date:** January 27, 2026

**What do you like best about RingEX?**

I think RingEX is such an awesome platform! Everything works super smoothly, and it's super easy to set up. I use it to take all my receptionist calls, and it helps us with call analytics. The shared lines for departments are a big help too. I'm particularly fond of the APIs for custom workflows, which help us control how calls are handled via specific business logic. Overall, nothing works great!

**What do you dislike about RingEX?**

N/A

**What problems is RingEX solving and how is that benefiting you?**

I use RingEX to take receptionist calls with shared lines for departments and call analytics, which helps us manage calls better. The APIs let me control call handling using specific business logic.

**Official Response from Madi Hayford:**

> Hey Brecken, thank you for the glowing review! We are thrilled to hear that RingEX is helping you manage your receptionist duties so effectively. It’s particularly exciting to see a user leveraging our APIs for custom workflows, using specific business logic to control call handling is exactly how we envision the platform empowering modern businesses. We are glad to hear that shared lines and call analytics are providing the visibility and collaboration your departments need to stay productive. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, Brecken!


  ### 16. Easy Call and Text Management Made Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Diane A. | Property Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2026

**What do you like best about RingEX?**

Easty to transfer and answer calls, text and etc..

**What do you dislike about RingEX?**

expensive and the number of texts is limited

**What problems is RingEX solving and how is that benefiting you?**

easier to seperate business and personal calls

**Official Response from Madi Hayford:**

> Hi Diane, thank you for your fantastic feedback! We appreciate you highlighting these aspects of your daily workflow, as your insights are valuable to us. It is wonderful to hear that RingEX is successfully helping you separate your business and personal calls, making it simpler to handle, transfer, and answer calls or text messages within a unified app ecosystem. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you being a loyal RingCentral customer, Diane!

  ### 17. Effortless Use Fuels Our Communication Needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jason N.

**Reviewed Date:** October 23, 2025

**What do you like best about RingEX?**

I have been using RingEX for seven years primarily for voice, SMS, and faxing, and I find it incredibly reliable for these functions. The video conferencing feature and AI assistant are functionalities that I also utilize and appreciate. Setup was not difficult, and although porting numbers took some time, the dedicated support and implementation team from RingCentral made the process much easier. RingEX has significantly solved the issue of unanswered calls by using queue groups that allow us to spread resources across departments effectively, improving coverage for incoming crisis calls. The call queue groups, auto receptionist routing, and AI assistant are standout features that I find most useful. The ease of use is a major reason I would purchase it again, and I find it integrates well with other tools, like Microsoft Teams. Overall, I would highly recommend RingEX for its reliability and comprehensive support.

**What do you dislike about RingEX?**

I dislike the limited availability of RingEX's beta program. I believe that given the size of our organization, we should have the opportunity to participate in the beta program. There's a need for the expansion of this program to include more users like us.

**What problems is RingEX solving and how is that benefiting you?**

I use RingEX to manage call queues, improving coverage for crisis calls and resolving unanswered call issues. The AI assistant and auto receptionist routing enhance our efficiency, spreading resources effectively across departments.

**Official Response from Madi Hayford:**

> Hey Jason, thank you for your incredible loyalty over the past seven years and for sharing this wonderful review! We are delighted that RingEX remains incredibly reliable for your voice, SMS, and faxing needs. It is fantastic that features like call queue groups, auto receptionist routing, and the AI assistant are so effective in helping your organization manage incoming crisis calls and spread resources efficiently. The Review Team would love the opportunity to learn more from you about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate your continued loyalty and high recommendation of RingCentral, Jason!

  ### 18. Exceptionally Simple Setup with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Seina F.

**Reviewed Date:** October 23, 2025

**What do you like best about RingEX?**

I have been using RingEX for a year at my law firm primarily for calls and chats. I love how simple and easy the setup process was, largely thanks to the superb customer service that guided me every step of the way. This transition from a previously terrible phone service to RingEX has been problem-free and wonderful. RingEX offers all the features I need, including IM, calling and voicemail, and AI summaries, which I find incredibly useful in my daily operations. The platform effectively fulfills all my communication needs without requiring any additional software. RingEX stands out for its reliability and effectiveness, making it a perfect fit for my business. Its performance is commendable, and having such a seamless experience is why I would never consider leaving RingEX, unlike my previous vendor, 8x8. My satisfaction with RingEX is so high that I would rate my likelihood of recommending it to others a full 10 out of 10. There is nothing I would change about it, illustrating its robust capability in meeting our business requirements entirely.

**What do you dislike about RingEX?**

nothing

**What problems is RingEX solving and how is that benefiting you?**

I find RingEX resolves our previous phone service issues, offering wonderful, problem-free calling and chat solutions for our law firm.

**Official Response from Madi Hayford:**

> Hey Seina, we appreciate your exceptional review. Thank you for taking the time to share your experience with RingEX! It is fantastic to hear that the simple setup, superb customer service, and platform reliability have made your transition from your previous vendor a problem-free and wonderful success for your law firm. We are especially pleased that features like AI summaries and the all-in-one calling and chat solution are proving to be so incredibly useful in your daily operations. The Review Team would love to continue the conversation together so we can learn more from you about your experience; please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Your high recommendation and kind words about our commitment to service mean the world to our team. Thank you for being a loyal RingCentral customer, Seina!

  ### 19. Crystal-Clear Calls and Highly Customizable User Profiles

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about RingEX?**

The call volume is incredibly clear, and I really appreciate the highly customizable user profiles along with the robust admin portal.

**What do you dislike about RingEX?**

Several features were added to our account that the onboarding team never actually set up, and it was incredibly difficult to have them removed afterward.

**What problems is RingEX solving and how is that benefiting you?**

It’s a flexible platform that lets our four-office company communicate easily and efficiently, all at a price point that feels appropriate for what we need.

**Official Response from Madi Hayford:**

> We appreciate your review! Maintaining a four-office operation requires exactly what you have highlighted: crystal-clear audio to ensure no detail is lost between locations and a robust admin portal to keep those offices synced. It is great to hear that the price point for RingEX feels right for your scale. The Review Team would love the opportunity to learn more about your experience with our products and services and help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for choosing RingCentral!

  ### 20. Versatile Options: Softphone, Desktop App, and Phone

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about RingEX?**

I like the list of options, softphone, desktop app and phone for our usrs

**What do you dislike about RingEX?**

The unability to correctly use the Anaytics

**What problems is RingEX solving and how is that benefiting you?**

The mulitple UI experience

**Official Response from Madi Hayford:**

> We appreciate your awesome review and feedback! We are pleased to hear that RingEX’s multi-UI flexibility, giving your users seamless options across softphones, our desktop application, and hardware desk phones, is benefiting your team's workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for choosing RingCentral!

  ### 21. Easy Platform with Great Tech Support—Highly Recommend RC

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about RingEX?**

Easy Platform - Been using RC for over 10 years.  Great tech support.

**What do you dislike about RingEX?**

Nothing - love the product.  Highly recommend RC to anyone. Great SAAS application.

**What problems is RingEX solving and how is that benefiting you?**

Easy to manage and very familiar with the product.  Been using it over 10 years.  Easy platform with Great technical support.  Pricing is reasonable as well.

**Official Response from Madi Hayford:**

> Thank you for your incredible review; it is an honor to be your communication partner for over a decade! There have been significant changes in the tech landscape since you first signed up, and we are proud that RingEX has remained a go-to for your business throughout that time. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com so we can continue the conversation together. 
We look forward to supporting your business for the next decade. Thank you for being a loyal RingCentral customer!

  ### 22. Feature-Rich, but Navigation and Support Feel Hard to Access

**Rating:** 2.5/5.0 stars

**Reviewed by:** Rohit J. | Client Care Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about RingEX?**

The myriad of features you are able to access.

**What do you dislike about RingEX?**

Things seem to be buried. I find myself having to call often for resources, and it appears the service rep is also looking up the answers from the support.ringcentral.com website, so it feels counter-productive to reach out to them.

**What problems is RingEX solving and how is that benefiting you?**

Routing Calls. The metrics are helpful to find pain points and be able to implement change as necessary.

**Official Response from Madi Hayford:**

> Thank you for your feedback, Rohit. We are pleased to hear that our routing features and metrics are helping you identify and solve pain points within your business. However, we apologize that our vast feature set has led to a buried feeling. The Review Team would love the opportunity to learn more from you about your experience with our products and service, so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. 


  ### 23. RING CENTRAL REVIEW

**Rating:** 5.0/5.0 stars

**Reviewed by:** John Dave P. | Utilization Review Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about RingEX?**

What I like best about RingEX is its all-in-one unified communication system. It allows me to make and receive calls, send messages, hold video meetings, and manage voicemails all in one platform. The interface is user-friendly and works seamlessly across desktop and mobile devices. The call quality is consistently clear, and the integrations with tools like Microsoft Teams and Google Workspace save a lot of time. It’s especially helpful for remote teams, making collaboration smooth and efficient no matter where you are.

**What do you dislike about RingEX?**

One thing I dislike about RingEX is that the mobile app can sometimes be laggy or slow to sync with recent activity, especially when switching between devices. There are occasional glitches with call forwarding or voicemail notifications not appearing right away. While the platform is feature-rich, the number of settings and options can feel overwhelming at first, especially for new users. Some advanced features also require a bit of a learning curve or technical support to configure properly.

**What problems is RingEX solving and how is that benefiting you?**

RingEX has solved the challenge of fragmented communication in our team. Before, we had to juggle between multiple apps for calls, messaging, and meetings. With RingEX, everything is centralized—voice, video, SMS, and team messaging—making it easier to stay connected and organized. It also helps manage remote work efficiently, allowing seamless communication across different locations and time zones. The ability to access the platform on both mobile and desktop ensures I never miss important updates or calls, which has improved our responsiveness and overall productivity.

**Official Response from Madi Hayford:**

> Thank you so much for your thoughtful and detailed review, John! We are glad that RingEX helps streamline your team's communication and improves collaboration across locations. It is great to know that the unified platform, clear call quality, and integrations with tools like Microsoft Teams and Google Workspace are making a positive impact on your workflow. We also appreciate your honest feedback about the mobile app and the learning curve for newer users; your input helps us continue refining the experience! If you ever run into ongoing sync or notification issues, our Support Team would be happy to assist; we also invite you to explore our Webinars and Community Hub for tips and feature guidance. For your convenience, we have linked our RingCentral Community below. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com.
Thanks again for choosing RingCentral and for taking the time to share your experience!

  ### 24. Reliable and Intuitive Communication Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chandan S. | Team Leader - Customer Support Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about RingEX?**

What I like best about RingEX is its reliability and ease of use. The interface is intuitive, and it provides seamless communication across calling, messaging, and video, which really improves productivity and collaboration.

**What do you dislike about RingEX?**

When I’m on an active call, another incoming call pops up on the screen, which seems to be a bug and becomes distracting.

**What problems is RingEX solving and how is that benefiting you?**

For customer-facing teams, RingEX enables smoother communication and faster issue resolution. The ability to manage calls and messages from a single interface helps improve service quality and consistency.

**Official Response from Madi Hayford:**

> Hey Chandan, thank you for your fantastic feedback and review! We are pleased to hear that our platform provides your team with a reliable and intuitive communication experience. We would love to learn more about your experience. To continue the conversation, please reference this review and email the Review Team at review@ringcentral.com.
We appreciate you for being a loyal RingCentral customer!

  ### 25. Efficient Phone Tree Solution with Top-Notch Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** David G. | Director of Clinical Services

**Reviewed Date:** November 22, 2025

**What do you like best about RingEX?**

I really appreciate the ease of use that RingEX offers, especially in handling administrative functions. This simplicity makes navigating the platform straightforward and efficient for my everyday work tasks. Additionally, I am impressed by the customer service provided by RingEX. Their support was very helpful when I needed to set up multiple users, demonstrating responsiveness and competence. Overall, these features contribute significantly to streamlining the operations in our clinical services department, particularly through the phone tree system, which allows us to handle calls efficiently by offering multiple options under a single number.

**What do you dislike about RingEX?**

Nothing

**What problems is RingEX solving and how is that benefiting you?**

I find RingEX simplifies call management by allowing one number to provide multiple options, aiding the Clinical Services Department. It offers ease of use for administrative tasks and robust customer service, enhancing my overall work efficiency.

**Official Response from Madi Hayford:**

> Hey David, thank you for your stellar review! The Review Team enjoys hearing how RingEX improves your experiences, particularly with its ease of use for administrative functions and the efficiency it brings to your Clinical Services Department through the phone tree system. We are especially pleased to hear about the helpful and responsive support you received when setting up multiple users. Ultimately, we want to provide you with a product and a service that supports our customers in diminishing barriers faced and ensures an exceptional experience by empowering your business! If you would like to elaborate and tell us more about how RingEX impacts your company, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, David!

  ### 26. Seamless Team Communication Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about RingEX?**

The ability to communicate with my team seamlessly.

**What do you dislike about RingEX?**

Sometimes the call quality is poor depending on my location.

**What problems is RingEX solving and how is that benefiting you?**

Communicating with my team seamlessly.

**Official Response from Madi Hayford:**

> Thank you for your great review! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for choosing RingCentral!

  ### 27. Easy Call Queue Management, But Admin Panel Needs Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jacob W. | Assistant General Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about RingEX?**

Managing call queues is simple to toggle. Adding and managing extensions is straightforward. Call quality is good and we can manage a large volume of calls across a larger business without challenge.

**What do you dislike about RingEX?**

Online menus in the admin panel can be challenging to navigate without experience. The knowledge base and youtube videos help, but anything complex requires a call into tech support.

**What problems is RingEX solving and how is that benefiting you?**

Call handling for the company. EG: Routing incoming calls to various extensions and call queues, including management of after-hours forwarding and voicemail.

**Official Response from Madi Hayford:**

> Hey Jacob, thank you for your terrific feedback! We are glad to hear that you find managing call queues and extensions to be simple and straightforward, and that the call quality is good, allowing you to manage a large volume of calls without challenge. We are focused on providing a product and a service that supports our customers in diminishing barriers faced and to ensure an exceptional experience by empowering your business. We understand your concern that the online menus in the admin panel can be challenging to navigate without experience. We are sorry to hear that complex issues can require a call to tech support, even when using online resources; however, we are glad to hear that our Support Team is helpful and available whenever you need further assistance. We also encourage you to explore our Community, where you can find additional information and resources; for your convenience, we have included a link below. If you are interested in discussing your experience in more detail, please reference this review and email the Review Team directly at review@ringcentral.com. We would love the opportunity to learn more from you and help improve your experience however we can.
We appreciate you for being a loyal RingCentral customer, Jacob!

  ### 28. Great software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elisa L. | Administrative Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2025

**What do you like best about RingEX?**

RingEX is easy to use and makes communication between my staff and patients simple. The messaging, video calling, phone, texting, and fax is all encrypted and very efficient. We use all of the functions daily and it keeps our organization running smoothly. The customer service is excellent as well!

**What do you dislike about RingEX?**

There's nothing I  dislike about RingEX. The only thing that is "not helpful" is the AI note taking. I just don't use it or need it so I turned it off.

**What problems is RingEX solving and how is that benefiting you?**

It's the only way we can communicate with our patients because it allows us to do so with HIPAA compliancy. It also solves the in-office communication between staff members, whether it's messaging, phone calls, or video calls. It allows our organization to continue to do what we do.

**Official Response from Madi Hayford:**

> Hey Elisa, thank you for sharing such thoughtful feedback about your experience with RingEX! We are pleased to hear that the platform helps your team stay connected with both patients and staff, while supporting HIPAA-compliant communication. It is great to know you find value across messaging, video, phone, fax, and texting every day. We also appreciate your note about the AI note-taking feature; it is always helpful to hear how customers tailor the platform to fit their needs! If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation. We also encourage you to explore and engage with our RingCentral Community; for your convenience, we have included a link below.
Thank you for trusting RingCentral to support the important work you do, Elisa!

  ### 29. Easy to Use with Responsive Customer Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about RingEX?**

Ease of Use and access to customer support

**What do you dislike about RingEX?**

in the live reports to have a featyre when user place themselves on DND to mark DND and start timing them and disply time length user has been on DND

**What problems is RingEX solving and how is that benefiting you?**

We have been using Ring for the last 6 yearsa and will continue to use it for its ease use

**Official Response from Madi Hayford:**

> We appreciate you taking the time to share your feedback! We are thrilled that your organization has trusted RingCentral for the past six years, and that our ongoing ease of use and responsive customer support continue to make us a reliable partner for you and your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, suggest ideas, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a longtime loyal RingCentral customer!


  ### 30. Great Price, Easy to Use, and a Super Helpful Chat Feature

**Rating:** 4.5/5.0 stars

**Reviewed by:** Trish F. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about RingEX?**

The price is great and ease of use is perfect for us. Customer service is pretty good, but the chat feature is super helpful

**What do you dislike about RingEX?**

It is hard to get a live customer service person when needed

**What problems is RingEX solving and how is that benefiting you?**

It has simplified our phone fax and video all in one. It has a user friendly app.

**Official Response from Madi Hayford:**

> Thank you for your fantastic review, Trish! We are glad to hear that RingEX successfully simplified your communications by bringing your phone, fax, and video all into one user-friendly app. It is also fantastic to know that our Chat Support has been a helpful resource for you. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you choosing RingCentral, Trish!


  ### 31. Effortless Setup and Superior Features—A Major Upgrade from Traditional Phone Systems

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jon M. | Director of Client Care, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about RingEX?**

Setup was easy, and training was a breeze. As we've added new employees, it is easier to add them than our old, traditional phone system. We're also able to improve our customer support through the use of a calling queue, something our previous system was going to charge more for, with less features.

**What do you dislike about RingEX?**

So far we have not found an issue, especially when compared to our old phone system.

**What problems is RingEX solving and how is that benefiting you?**

We were unable to answer a lot of the calls to our customer support through our older, traditional phone system. RingCentral has made this easy to use, and change as needed.

**Official Response from Madi Hayford:**

> Hey Jon, thank you for this outstanding review! We are thrilled to hear that RingEX is a major upgrade for your business communication. It is fantastic to know that the effortless setup, easy training, and simple onboarding of new employees have made your transition so smooth. We are especially proud that the calling queue features have helped you significantly improve your customer support and eliminate missed calls. The Review Team would love to learn more from you about your experience with us; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you being a loyal RingCentral customer, Jon!

  ### 32. Confusing Service and Poor Support Hinder Usability

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 10, 2025

**What do you like best about RingEX?**

Sometimes they send faxes, and that's helpful.

**What do you dislike about RingEX?**

{"I've never been onboarded, and I've been a member of RingCentral for about three years.","The Filipino call representatives speak English, but not well enough for business purposes.","I give the offshore call representatives a zero or a negative score because they waste so much time.","Your promotional literature is so poor that I don't even know what the service is.","The dashboard seems overly complicated.","It would be helpful to have a search bar in a very obvious place where you can type in what you'd like to search for.","I'm not able to use the SMS feature, which is terrible. You've got to allow us to send a few SMSes without going through a giant PCR process.","We're considering canceling the service because the offshore call representatives are so terrible in their ability to communicate business-wise in English."}

**What problems is RingEX solving and how is that benefiting you?**

Sometimes they send faxes, which is helpful, but the dashboard seems overly complicated.

**Official Response from Madi Hayford:**

> The Review Team is sorry to hear about your overall experience and the challenges you have faced with usability, support, and the complexity of the service. We appreciate you for providing us with your valued feedback. Regarding the SMS feature and the need to follow The Campaign Registry (TCR) process, we understand your frustration. This registration is a mobile carrier requirement for all business SMS users to ensure compliance with industry regulations. We would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with more details. We hope to hear more from you soon!

  ### 33. Intuitive and Reliable Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa D. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about RingEX?**

RingEX is an intuitive system, and I really love the mobile app.

**What do you dislike about RingEX?**

The system relies heavily on Wi-fi, so there are times that technical difficulties arise.

**What problems is RingEX solving and how is that benefiting you?**

Video, messaging, fax, and calls are all wrapped into one

**Official Response from Madi Hayford:**

> Thank you for your great feedback and rating! We are thrilled to hear that you find RingEX intuitive and that you are loving the mobile app. The Review Team would love the opportunity to learn more about your experience with our products and services, as well as provide resources that could help further improve your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you being a loyal RingCentral customer, Lisa!


  ### 34. Everything that you need in one platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Todd S. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2025

**What do you like best about RingEX?**

We still use fax because our line of business, and having the fax feature is nice

**What do you dislike about RingEX?**

Not everyone can see the faxes.  It is only to one user and that is it.

**What problems is RingEX solving and how is that benefiting you?**

We have multiple offices, and it let us know who is on the phone or away from their desk

**Official Response from Madi Hayford:**

> Thank you for sharing your experience, Todd! The Review Team is glad RingEX supports your business needs, especially with features like fax and presence indicators across multiple offices. If you are open to it, please reference this review and email us directly at review@ringcentral.com so we can continue the conversation and learn how we can help further improve your experience. 
We appreciate you for being a loyal RingCentral customer, Todd!

  ### 35. Exceptionally User-Friendly and Effortlessly Scalable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julia B. | Customer Service Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 11, 2025

**What do you like best about RingEX?**

It is SO user-friendly and SO easy to scale

**What do you dislike about RingEX?**

I honestly have not found a feature that I do not like or that causes bugs yet!

**What problems is RingEX solving and how is that benefiting you?**

Having a very reliable & fairly-priced VOIP system that WE can actually access and customize to our needs, rather than having to hire 3rd party technicians or go to the vendor every time we need something (and potentially/usually being told "no, we can't do that for you" even if we have done our research and KNOW that they technically can).

**Official Response from Madi Hayford:**

> Thank you for sharing such a thoughtful review, Julia! The Review Team is pleased to know that RingEX is user-friendly, scalable, and customizable for your team. It is great to hear the system supports your needs without requiring outside help. We appreciate you taking the time to share your experience and look forward to continuing to support your success. If you are interested in sharing more about your experience, please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

  ### 36. My experience with ring has expanded the possible contact with my customers and prospects.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Emma S. | Licensed Insurance Producer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about RingEX?**

I like the most about ring the ability to call from different numbers in order to reach more clients and to receive direct calls in a simple and organized manner. It is super easy to include in my daily outbound calling schedule and it greatly increases contact. It has quickly become a necessary part of daily operation here in the office. Whether a customer is trying to reach sales or customer service, or a specific team member, Ring has made it an easy process.

**What do you dislike about RingEX?**

Something I don't like about ring is that when I decline to answer a call it will stop for  a few seconds, but continue to ring until the caller hangs up.

**What problems is RingEX solving and how is that benefiting you?**

Ring solves the problem of calling customers from unknown numbers. It is easier to get in contact with cutomers who have their phone on do not disturb and for customers whose phones are sensitive to out of area numbers. My contact with daily customers and leads has doubled since implementing Ring into my daily schedule.

**Official Response from Madi Hayford:**

> Hey Emma, thank you for your thoughtful feedback! We are pleased to hear how RingEX helps streamline your outreach and improve customer and prospect engagement, especially with outbound calling and team connectivity. We also appreciate you pointing out the experience around declined calls. Your insight helps us identify opportunities for improvement. The Review Team would love to hear more from you; to share more about your experience, please reference this review and email us directly at review@ringcentral.com.
We are proud to be a part of your daily operations and look forward to supporting and empowering your continued success!

  ### 37. Efficient and Feature-Rich—Makes Daily Operations Easier

**Rating:** 5.0/5.0 stars

**Reviewed by:** kasandra v. | Director of Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about RingEX?**

It's very efficient, has awesome features that make our day-to-day operations easier.

**What do you dislike about RingEX?**

I wish it could connect to our AMS system (Applied EPIC), which would make things even better.

**What problems is RingEX solving and how is that benefiting you?**

Efficiency, Note-taking, and communication

**Official Response from Madi Hayford:**

> Thank you for your feedback, Kasandra! We are thrilled to hear that RingEX is helping make your day-to-day operations more efficient, especially with our note-taking and communication features. We know that in the insurance industry, saving even a few minutes on administrative tasks can make a huge difference in your ability to serve clients. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.


  ### 38. Exceptional Support and User-Friendly Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rich W. | Systems Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 22, 2025

**What do you like best about RingEX?**

Admin portal is well designed, online support is more complete and accurate than most, phone support is excellent. Our users seem to be able to use the mobile app with little or no assistance.

**What do you dislike about RingEX?**

For someone like me with little or no experience in telephony it can be quite confusing. Terminology in unfamiliar.

**What problems is RingEX solving and how is that benefiting you?**

Communication between our 40 franchises and between them and their various customers.

**Official Response from Madi Hayford:**

> Hey Rich, it is wonderful to hear that your transition to RingEX has been so smooth, especially across 40 franchises! We are glad that your team has found the mobile app easy to use and that our support team has been there to help whenever needed. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for choosing RingCentral, Rich!

  ### 39. RingEX: The Core Cloud Communications Platform We Love for Our Customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Borg I. | IT Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about RingEX?**

As an MSP and RingCentral reseller, we use RingEX as the core cloud communications platform we deliver and support for our customers

**What do you dislike about RingEX?**

Licensing can be confusing for customers and there is some administrative complexity for certain setups.

**What problems is RingEX solving and how is that benefiting you?**

RingCentral solves the problem of outdated and unreliable business communications by replacing legacy phone systems and disconnected tools with a cloud‑based communication platform.

**Official Response from Madi Hayford:**

> Hi Borg, we appreciate you sharing your valued feedback! We are pleased to hear that RingEX serves as the core cloud communications platform you trust to deliver to your customers, effectively replacing legacy systems with a reliable cloud-based solution. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Borg!


  ### 40. Systems Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** SJ B. | Systems Manager Director of Information Technology, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about RingEX?**

We love the seamless setup and portability of the product. With the world always on the go, we love the fact that we always can be connected to our telecommunication systems when we have to!

**What do you dislike about RingEX?**

We would love the call recordings to be centrally located without a 3rd party.

**What problems is RingEX solving and how is that benefiting you?**

There are no issues at this time that are applicable.

**Official Response from Madi Hayford:**

> It is great to hear that RingEX is providing the seamless portability your on-the-go team requires! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer!


  ### 41. Reliable Service with Fast, Accessible Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about RingEX?**

The reliability of the it and I am able to get to Customer Support quickly.

**What do you dislike about RingEX?**

Notinng I can think of, I've been with Ring Central for many years.

**What problems is RingEX solving and how is that benefiting you?**

RingEx keeps me in the know about limits I may be reaching and offers me the opportunity to get more.

**Official Response from Madi Hayford:**

> Thank you for being a loyal RingCentral customer for so many years! We are thrilled to hear that RingEX provides you with highly reliable service and that our Support Team is always fast and accessible when you need assistance. We are glad that our proactive account tracking keeps you clearly informed about usage limits and provides seamless opportunities to add capacity as your business grows. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. 
We look forward to continuing to empower you and your business for many years to come!

  ### 42. Find another phone solution.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Paul S. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about RingEX?**

Nothing. The billing and plans are inconsistent, the contracts fraudulent.

**What do you dislike about RingEX?**

Ring Central refuses to let us speak to anyone based in the US.

**What problems is RingEX solving and how is that benefiting you?**

It causes problems and costs a lot of money. We cannot use attachments when using RC through our integrated software provider. Very antiquated system.

**Official Response from Madi Hayford:**

> We apologize for the frustration you have experienced, Paul. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us with more information directly at review@ringcentral.com. We hope to hear more from you soon!

  ### 43. Reliable Service and Outstanding Customer Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jae Yeon L. | IT Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about RingEX?**

Reliable service with great customer service.

**What do you dislike about RingEX?**

Pricing. I think pricing is little high compared to other service provider

**What problems is RingEX solving and how is that benefiting you?**

First, it solves the issue of app overload. Instead of juggling separate apps for calls, messages, and video meetings, RingEX consolidates everything into one interface. This streamlines my workflow and allows me to collaborate without constant context switching.

Second, it solves the inefficiency of manual note-taking. With RingSense AI, the platform automatically generates summaries and action items from my calls. This benefits me directly by allowing me to focus 100% on the conversation, knowing that the key details are being captured accurately. Ultimately, it saves me time on administrative tasks and lets me focus on high-value work.

**Official Response from Madi Hayford:**

> Hey Jae, thank you for your valuable feedback! We are thrilled to hear that you find RingEX a reliable service with great customer support. It is wonderful that RingEX is solving key problems by consolidating your apps and that RingSense AI saves you significant time by automatically generating summaries and action items! We understand your concern regarding pricing compared to other providers, and we would be happy to help ensure you are maximizing the value of all included features. To continue the conversation, or to share more details about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
Thank you for being a loyal RingCentral customer, Jae!

  ### 44. Great Phone System Solution!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wynter P. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2025

**What do you like best about RingEX?**

No hardware needed, great customer support, and easy to navigate. The implementation process was a breeze. The team got us up and running quickly, and porting over all our existing numbers was very easy and quick with very little to no interruption to the workday.  With 1 phone system for the whole team, whether they work remotely at home, out in the field, or here in the office, transferring calls is as easy as typing a few keystrokes, and it's off.

**What do you dislike about RingEX?**

Sometimes there are too many options to fulfill a need, and I lose track of where I can make adjustments.

**What problems is RingEX solving and how is that benefiting you?**

Connects all users in one integrated phone system and makes it easy to record and track calls through the Admin dashboard.

**Official Response from Madi Hayford:**

> Hey Wynter, thank you for your amazing review and for highlighting your experience with RingEX! The Review Team is thrilled that the implementation process was seamless and that our system supports your team in the office, remote, and out in the field. It is excellent that features like easy number porting and call transferring add such value to your daily operations. We also appreciate your feedback about the platform’s depth. With so many features designed to support flexibility and scale, we understand that navigating can sometimes feel like a lot. If you need guidance or would like to share more about your experience, please email us at review@ringcentral.com.
Thanks again for choosing RingCentral and for being part of our community!

  ### 45. User-Friendly UI and Great Support, Minor Annoyances

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sanath S. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 22, 2025

**What do you like best about RingEX?**

UI is very good, user friendly. Easily manageable. Support team is good as well.

**What do you dislike about RingEX?**

The size of dail pad. Why it needs to be this big? It becomes a bit difficult to navigate on your website.

**What problems is RingEX solving and how is that benefiting you?**

Having fax, call, and video features all integrated in one platform is very convenient.

**Official Response from Madi Hayford:**

> Hey Sanath, thank you for taking the time to leave a review and share your experience with RingEX. We sincerely appreciate your positive feedback regarding our user-friendly UI and the quality of our Support team. It is our goal to make unified communications easy and effective, so it is great to hear that the all-in-one platform for fax, call, and video is proving to be convenient and manageable for your needs! The Review Team would love to continue the conversation; please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, submit ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, Sanath!

  ### 46. Effortless Setup and Outstanding Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kyle B. | Assistant Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about RingEX?**

Setting up and using it is straightforward, and I have never experienced any issues with dropped calls. If a problem does arise, their support team is excellent to work with and always resolves issues quickly and efficiently.

**What do you dislike about RingEX?**

We have been using the product for some time now and have not encountered any problems or found anything we dislike about it.

**What problems is RingEX solving and how is that benefiting you?**

The SMS feature makes it easy for us to quickly connect with a large number of customers.

**Official Response from Madi Hayford:**

> Thank you for this wonderful review! We are thrilled to hear that RingEX's setup and use are straightforward and that you have never experienced dropped calls. It is fantastic that our Support Team resolves any issues quickly and efficiently, and that the SMS feature makes it easy for you to connect with your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, Kyle!

  ### 47. New Implementation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stuart H. | IT Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 26, 2025

**What do you like best about RingEX?**

The implementation team did a great job of helping us switch from our old on premises PBX. We're really excited about the opportunities that RingCentral opens us up to. They have been quick to respond to any tickets we submit. Our employees learned the system quickly and use it consistently throughout the day.

**What do you dislike about RingEX?**

The ONLY bad thing I can say is that RingCentral needs to expand their training department. The backlog for booking live training sessions is a month and a half out. Other than that, there hasn't been any major issues. The few things that we've come across we have submitted to the ideas for improvement section of their site.

**What problems is RingEX solving and how is that benefiting you?**

The main reason we switched was to keep our phone system up through all of our sites, even during emergencies. Hurricane Helene took down our main site, so phones went down company wide because of our old PBX.

**Official Response from Madi Hayford:**

> Stuart, thank you for your thoughtful and detailed review! We are pleased to hear that your implementation went smoothly and that your team has adapted quickly to RingEX. Knowing our Support Team and platform reliability help you stay connected across all your sites is fantastic! We also appreciate your feedback on training availability; your input helps guide improvements. If you are interested in continuing the conversation and sharing more about your experience, please email the Review Team directly at review@ringcentral.com. We would love to hear more from you about your experience with our products and service!
We appreciate you for choosing RingCentral, Stuart!

  ### 48. Convenient and Easy-to-Use Solution for On-the-Go Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Denise L.

**Reviewed Date:** November 21, 2025

**What do you like best about RingEX?**

I appreciate the convenience of RingEX, as it enables me to have it with me at all times, regardless of whether I’m using a table phone or a desktop phone. This flexibility allows me to take it anywhere I go, making it integral to my daily routine and business operations. Additionally, the initial setup of RingEX was very easy, allowing me to get started without any hassle, which was a significant plus for me.

**What do you dislike about RingEX?**

I do get multiple boxes on my desktop, and I don't know how to make them close.

**What problems is RingEX solving and how is that benefiting you?**

I use RingEX all day on the go, eliminating the need for a desk phone and providing ease and convenience in communication.

**Official Response from Madi Hayford:**

> Hey Denise, thank you for your feedback! The Review Team enjoys hearing how RingEX provides you with convenience and flexibility, eliminating the need for a desk phone and making communication integral to your daily operations. We are glad the setup process was very easy. We understand that you are running into an issue with multiple boxes appearing on your desktop. We would like to better understand this so we can assist you with the proper resolution. Please reference this review and email us at review@ringcentral.com with more information so we can continue the conversation and learn more about your experience. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.
We appreciate you for being a loyal RingCentral customer, Denise!

  ### 49. Efficient Call Handling with Room for Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Management A.

**Reviewed Date:** December 16, 2025

**What do you like best about RingEX?**

I like the efficiency and the reporting tabs in RingEX, as they make it easy to see when our phone lines are busiest and who was working during those times. The initial setup was easy, which I appreciate.

**What do you dislike about RingEX?**

I'm not able to answer calls coming in without disconnecting the current call. If I could answer an incoming call and put it on hold without leaving the current call, that would change the game.

**What problems is RingEX solving and how is that benefiting you?**

RingEX helps manage incoming problems and booking solutions efficiently, and the reporting tabs let us see when our phone lines are busiest and who was working then.

**Official Response from Madi Hayford:**

> The Review Team appreciates your fantastic feedback! We are happy to hear that our reporting tabs and easy setup have provided you with the efficiency and insight needed to manage your phone lines effectively. For your convenience, we have included a link below that explains how to handle multiple calls; we hope this helps! 
The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer!

  ### 50. Seamless VoIP for Healthcare with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about RingEX?**

I really like RingEX's availability on different devices and the seamless user experience it offers across them. I also appreciate the great support from the tech reps and the service provided by the account manager. The initial setup was easy and quick.

**What do you dislike about RingEX?**

sometimes if the internet is not good, the access to RingEX functions is limited

**What problems is RingEX solving and how is that benefiting you?**

RingEX solves communication issues with clients and team members.

**Official Response from Madi Hayford:**

> Thank you for your fantastic review, Juan! We are pleased to hear that RingEX is providing the seamless, multi-device experience your healthcare practice needs. It is rewarding to know that our Account Management and Support teams have been there to ensure your setup was quick and easy; we understand that in healthcare, every second of uptime counts. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.



## RingEX Discussions
  - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote
  - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote
  - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote
  - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote
  - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote

- [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=4&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-08+05%3A50%3A39+-0500&secure%5Bsession_id%5D=54643de1-0842-4310-bdba-c3f2e6185f44&secure%5Btoken%5D=25ffc8231d3a033538298ac39ca51651a86f21fb323484c7de26dfd1445db8d7&format=llm_user)
## RingEX Integrations
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews)
  - [Beetexting](https://www.g2.com/products/beetexting/reviews)
  - [blueButler](https://www.g2.com/products/bluebutler/reviews)
  - [Box](https://www.g2.com/products/box/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews)
  - [Compass CRM](https://www.g2.com/products/compass-crm/reviews)
  - [Crelate](https://www.g2.com/products/crelate/reviews)
  - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews)
  - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [eAgent](https://www.g2.com/products/eagent/reviews)
  - [Friday CRM](https://www.g2.com/products/friday-crm/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [JobDiva](https://www.g2.com/products/jobdiva/reviews)
  - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews)
  - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [monday CRM](https://www.g2.com/products/monday-crm/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Simple Poll](https://www.g2.com/products/simple-poll/reviews)
  - [Streamline](https://www.g2.com/products/streamline-pty-ltd-streamline/reviews)
  - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews)
  - [TOPdesk](https://www.g2.com/products/topdesk/reviews)
  - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## RingEX Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Documents**
- Document Signature 
- Storage
- Fax to Email
- Document Storage
- Secure Data Storage
- Electronic Signature

**Host Tools**
- Customizable Branding
- Role-based Access
- Recording
- Mobile Access

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Collaboration Tools**
- Screen Sharing
- Presentations
- Whiteboarding
- Real-Time Chat
- Hand Raising
- File Sharing
- Private Chat
- Real-Time Chat

**Platform**
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility
- Contact Management
- Queue Management
- Computer Telephony Integration
- Call List Management
- Fax Management

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Agentic AI - Online Fax**
- Autonomous Task Execution
- Cross-system Integration
- Active Directory Integration
- Third-Party Integrations
- File Transfer

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Additional Functionality**
- Live Chat
- Call Transfer
- Archiving & Retention
- Call Center Management
- Call Tagging
- Call List Management
- Real-Time Analytics
- Queue Management
- Real-Time Data
- API
- Real-Time Monitoring
- CRM
- Performance Metrics
- Automatic Call Distribution
- Activity Tracking
- IVR
- Event Triggered Actions
- Third-Party Integrations
- Scheduled Recording
- Alerts/Notifications
- Call Monitoring
- File Transfer
- Activity Dashboard
- Call Reporting
- Call Transcription
- Campaign Management
- Call Disposition
- Computer Telephony Integration
- Contact Management
- Predictive Dialer
- Voice Mail
- Caller ID
- Reporting & Statistics
- Call Routing
- Call Tracking
- Recording
- Auto-Dialer
- Chat/Messaging
- On-Demand Recording
- Customizable Reports
- Multi-Channel Communication
- Conferencing
- AI Copilot
- Interaction Tracking
- Predictive Analytics
- Visual Analytics
- Sales Trend Analysis
- Audio Capture
- Email Alerts
- Tagging
- Self-Service Search
- Natural Language Processing
- Surveys & Feedback
- Automatic Transcription
- Multi-Channel Management
- Request Assignment
- Speech-to-Text Analysis
- Self Service Portal
- Performance Management
- Call Recording
- Search/Filter
- Sentiment Analysis
- Compliance Management
- Multi-Language
- HIPAA Compliant
- Data Security
- Call Scripting
- Customer Service Analytics
- Quality Assurance
- Customer Experience Management
- Communication Management
- Categorization/Grouping
- Language Detection

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Sending**
- Fax Number
- Existing Numbers
- Cross-Platform Sending
- Unlimited Sending
- Contact Management
- Alerts
- Print Management
- File Management
- Invoice Management
- Email Management
- Compliance Management
- Communication Management
- Call Center Management
- User Management
- Email to Fax
- Fax Management

**Attendee Tools**
- Registration
- Attendee Live Chat
- Polls and Surveys

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Extensions**
- Native VoIP
- CCaaS Option

**Meeting Coordination**
- Scheduling
- Video Call Recording
- Participant Permissions
- One-Click Join
- Video Streaming
- On-Demand Recording
- Call Recording
- Event Scheduling

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant
- Real-Time Analytics

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Virtual Extensions
- Call Disposition
- Customizable Caller ID
- Alerts/Notifications
- Generative AI
- Call Tracking
- SMS Messaging
- Call Routing
- Call Recording
- Conferencing
- Call Transfer
- Callback Scheduling
- Role-Based Permissions
- Automatic Call Distribution
- Interaction Tracking
- Collaboration Tools
- Real-Time Updates
- On-Demand Recording
- Mobile Access
- AI Copilot
- IVR
- Customizable Reports
- Activity Dashboard
- Call Monitoring
- Voice Mail
- Video Conferencing
- Caller ID
- SIP Trunking
- For Cloud Phone Systems
- Ring Groups

**Additional Functionality**
- Full Text Search
- HIPAA Compliant
- Audit Trail
- Delivery Tracking
- Multiple Format Support
- Access Controls/Permissions
- FoIP
- Purchasing & Receiving
- SMS Messaging
- CRM
- Whitelisting/Blacklisting
- Status Tracking
- Multiple User Accounts
- Archiving & Retention
- Encryption
- Document Templates
- Generative AI
- Self Service Portal
- Electronic Faxes
- Collaboration Tools
- AI Copilot
- Voice Mail
- Automated Routing
- Reporting & Statistics
- API
- Alerts/Notifications
- Caller ID
- SSL Security
- Role-Based Permissions
- Activity Tracking
- Monitoring
- Contact Database

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications
- Competition

**Post-Event Tools**
- Reporting/Analytics
- Attendee Reports

**Performance**
- Third-Party Integrations
- Compliance

**Software Type**
- Mobile
- Browser Application
- Desktop Application

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Generative AI**
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Integrations**
- Social Media Integration
- Third-Party Integrations

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Agentic AI - Video Conferencing**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Video Support
- AI/Machine Learning
- Attendance Management
- Collaboration Tools
- Single Sign On
- Registration Management
- Email Management
- Calendar Management
- Transcripts/Chat History
- Activity Dashboard
- Data Security
- Document Storage
- Document Management
- Alerts/Notifications
- Customizable Branding
- Two-Way Audio & Video
- Drag & Drop
- Conferencing
- Breakout Rooms
- Third-Party Integrations
- API
- Generative AI
- Chat/Messaging
- Whiteboard
- Reminders
- Reporting & Statistics
- Meeting Management
- Brainstorming
- Presentation Streaming
- Surveys & Feedback
- Mobile Access
- Video Conferencing
- User Management
- AI Copilot
- SSL Security
- File Transfer
- Email Reminders
- Remote Access/Control
- Content Management
- Microsoft Outlook Integration
- CRM
- Auto Framing
- On-Demand Webcasting
- Automatic Transcription
- Two Way Audio & Video
- User Profiles
- Video Management
- Polls/Voting
- Event Management
- Brand Management
- HD Audio/Video
- Presentation Tools
- Communication Management
- Host Controls

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

**Additional Functionality**
- Performance Metrics
- Feedback Management
- AI Copilot
- Reporting & Statistics
- Mobile Access
- Collaboration Tools
- Gamification
- Automatic Transcription
- Call Recording
- Sales Reports
- Real-Time Analytics
- Commenting/Notes
- Built-in Course Authoring
- Learning Paths/Tracks
- Assessment Management
- Video Conferencing
- Conversation Intelligence
- Call Monitoring
- Goal Setting/Tracking
- Workflow Management
- Learning Management
- Content Management
- Training Management
- Document Management
- Content Library
- Recommendations
- Activity Dashboard
- Call Tracking
- Performance Management
- Onboarding
- Search/Filter

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**Agentic AI - Webinar**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Electronic Hand Raising
- Surveys & Feedback
- On-Demand Webinars
- Email Reminders
- AI Copilot
- Customizable Templates
- Content Management
- Social Promotion
- Audience Engagement
- Presentation Streaming
- Contact Management
- Quizzes
- Video Support
- User Management
- Real-Time Data
- Alerts/Notifications
- Breakout Rooms
- Video Conferencing
- Event Management
- Polls/Voting
- API
- File Sharing
- Calendar Management
- Screen Sharing
- Generative AI
- Registration Management
- Engagement Tracking
- Q&A Management
- Multi hosts
- Event Scheduling
- CRM
- Document Storage
- Whiteboard
- Activity Dashboard
- Two-Way Audio & Video
- Meeting Management
- Video Streaming

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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