I like that Rilla is constantly adding features that help us as managers connect with our reps. It's great that we're able to go back to past appointments and give live feedback, share voice comments, and utilize the ride-along feature. This feature allows me to not only go back and leave feedback but also witness the appointment live as it's happening. The Rilla live feature is particularly helpful since it allows us to be in many places at once, which is typically impossible. I appreciate being able to balance between multiple appointments within a short amount of time and leave live feedback for the reps to use. Review collected by and hosted on G2.com.

Some of the ride along features when I'm doing rilla live, as far as when I first pop in, it has prompts that make me have to type something in there before I can interact with how the appointment being transcribed and scroll to the parts I want. It'd be nice if leaving a comment wasn't necessary right as soon as you pop into it. I can just interact with it as I see fit. Review collected by and hosted on G2.com.

I use Rilla for coaching and find it incredibly useful because managers can quickly leave voice feedback, written comments, highlight clips, and assign coaching tasks or training. I really like how it turns real customer conversations into practical coaching opportunities, making it easy for managers to identify strengths and areas for improvement. The ability to review real conversations provides more accurate feedback compared to relying on surveys or customer feedback. This approach not only helps with revenue and sales but also aids employees in learning faster, while minimizing the time required for managers. I'm also excited about the new role play feature that helps train employees. Additionally, the setup of Rilla was easy. Review collected by and hosted on G2.com.

None at the moment. Review collected by and hosted on G2.com.

I really like how Rilla is trying to collaborate with humans instead of replacing them. It seems focused on helping humans be more efficient. I also like all the cool new features and how they're always coming out with something new. I find it easy to use; it's not complicated at all. I love the dashboards and how you can navigate the website. Additionally, our account manager, Isabella, is awesome. Her training and responsiveness have made the setup process pretty easy. Review collected by and hosted on G2.com.

I don't want Rilla to be used as a catch tool or a watch my back tool for managers on our sales reps. We want this to truly be a coaching tool. It's important to get buy-in from our sales team to ensure Rilla is used the right way to help us get better. Review collected by and hosted on G2.com.

I use Rilla as a VP of sales for a franchise group and find it extremely effective for checking script compliance, measuring sales skills, and helping to coach my team. I love the new role play feature that was just rolled out as it allows people to coach themselves using the AI, which works with real objections they face in appointments while it's fresh in their minds. This is extremely helpful. The ride alongs are also extremely useful, allowing me to dig deeper when someone is struggling to understand what might be preventing their sales. I find the analytics function to be very useful as well, as it provides a bird's eye view of various key trends on who's selling and why they might be selling more than others. Review collected by and hosted on G2.com.

I have a two-step appointment process and there's no way to link the site assessment to the presentation, which would really help in mapping out the customer journey. Also, the integration with our CRM, Zoho, is a bit shoddy and doesn't always connect well, so we don't get truly accurate analytics. The initial setup was about a six out of ten in terms of ease because we had to do a lot of integration work with our IT head and the Rilla team to get it to communicate properly with Zoho. Plus, there are still script attribution issues that cause problems. Review collected by and hosted on G2.com.

Rick AI is a great tool for follow-up, the prompts are very helpful. The analytics are helpful in providing data on where the Sales Managers are excelling and areas of improvement. Review collected by and hosted on G2.com.

I would like to be able to make some adjustments that at this point you need support to complete. Review collected by and hosted on G2.com.

It’s easy to record and access. I just wish it were a little more mobile-friendly. Review collected by and hosted on G2.com.

Mobile access is limited, and any sound disrupts the recording. Review collected by and hosted on G2.com.

how instanteneous the feedback is and how I can cater it to specific issues I'm working through in my own sales process Review collected by and hosted on G2.com.

It maps very poorly to the client information Review collected by and hosted on G2.com.

Learning where I can do better in my customer process. Review collected by and hosted on G2.com.

I wish the Home Screen told me what each icon does, instead of me guessing what icon does what all the time. Review collected by and hosted on G2.com.

I like that Rilla allows me the opportunity to play back the conversations I've had with a customer. This helps me evaluate how well I was able to accomplish certain trackers. I also like how there's an AI feature that points out the best parts of the demo or sections that need to be improved upon. The initial setup was easy, even though it was a bit confusing at first, but once you understand its capability and functionality, it’s quite user friendly. Review collected by and hosted on G2.com.

Unfortunately, Rilla does not pick up on tonality, body language, or any kind of posturing. So, it does not fully capture the sales experience. Review collected by and hosted on G2.com.

The best thing I like about Rilla is AI Rick. When in doubt, I use the tool to let me know how my work is and what I can do better. Review collected by and hosted on G2.com.

It can feel a bit confusing at first. Since it’s still a work in progress, I’m trying to be very lenient about some of the changes. Review collected by and hosted on G2.com.