I love how easy it is to use and quick it is to set up. There are so many helpful features that I have not even scratched the surface. I love how it can be used differently for peoples needs and how my partners and I all are able to utilize this tool in a way that works for us. Rilla has been great as it is constantly adapting and improving. I love how it reminds me to turn it on for upcoming appointments and to turn off after long ones. I think it is brilliantly designed Review collected by and hosted on G2.com.

My main downsides are the accuracy of some transcripts. At times, it attributes someone else’s words to me, or mine to someone else, which can be troublesome when a manager is reviewing and reading only the transcript without clear context about who said what. It’s also frustrating that you can’t delete your own conversations or trim them, especially when multiple people are talking or someone interrupts an appointment and it can’t differentiate between speakers or allow you to edit it.

How Rilla adds notes into Pulse, our proprietary CRM, isn’t always the most accurate either, although I’m sure it will improve over time. Context is very important, and often the people we’re working with will come in without an official appointment set up in Pulse. Because of that, it can be frustrating to see a low score shown for an “initial” appointment even when it’s actually the fifth time meeting with that person.

Most things are great, though. Review collected by and hosted on G2.com.

Rilla has a lot of great features. I think the ability to leave video comments is great, real time coaching. Being able to review calls in minutes and give actionable feedback is amazing. BUT my ABSOLUTE favorite thing is RICK AI WWE VOICE HELL YEAH BROTHER Review collected by and hosted on G2.com.

The only issue I see is the cost of entry. I think a lot of contractors shy away because of price... and I'm not even saying that the price is wrong... I see the value there, and if used properly performance will increase and you will have ROI. I think also if there was an avenue for someone to use it to consult companies instead of a whole company signing up, it would be great. Review collected by and hosted on G2.com.

It offers real coaching! Every appointment is a ride along. It’s a huge help

In fine tuning your approach. Review collected by and hosted on G2.com.

It is at the mercy of your device’s microphone.

This leads to issues with trying to role play while you drive. Review collected by and hosted on G2.com.

The ability to ask for help midway through my presentation. It will recommend any adjustments I need to make to my pitch and what I can incorporate to give me the best chance of closing a deal. Review collected by and hosted on G2.com.

The downside of using Rilla is the strain that it puts on my phones battery. By the time I'm finished with 2 or 3 recordings I am in the red zone. This could just be my phone though and not so much the app. Review collected by and hosted on G2.com.

I like that Rilla's interface is very easy to use, simple, and straight to the point. It's very smooth, and I can easily find everything I need on both my phone and computer. It works really well with the company I work for, and I just love the interface. I also appreciate that when it rates my recording at the end, it's very accurate and specific about the things I've mentioned or that my clients have mentioned. It's easy to understand where my red flags are for my talking points or what I'm good at mentioning. I just love how it's able to know what my script should be and accurately tell me what I've done right and wrong. Review collected by and hosted on G2.com.

I sometimes face issues with recording on the laptop, so I prefer to record through my phone. If they could work that bug out, that would be ideal. Review collected by and hosted on G2.com.

I love how I filter how my conversations can be summarized. I also enjoy how I can speak with A/I Rick and ask how my conversations went what how I can improve and what I have done well with. Review collected by and hosted on G2.com.

I don't have anything specific I dislike about Rilla. Review collected by and hosted on G2.com.

Being able to verify the rep's adherence to the script/system. The ability to quickly identify key points in the appointment conversation. The AI add ons are helpful. Review collected by and hosted on G2.com.

The AI is great, but not always accurate causing more time to verify. The script doesn't always match words said either. Review collected by and hosted on G2.com.

Ability to quickly assess hours of information and provide targeted feedback to help associates grow their skills Review collected by and hosted on G2.com.

The cost. Currently it is challenging to justify the expense compared to the increase in sales volume Review collected by and hosted on G2.com.

It’s a great tool to coach my team on how their calls are, and really quick too! The Rick AI is very cool Review collected by and hosted on G2.com.

I wish the main screen was more customizable for filters for different metrics i was looking for. Review collected by and hosted on G2.com.

I love that I can go back and review my calls to see where I dropped the ball and where I can improve. It helps me keep getting better so I can serve the customer even more effectively! Review collected by and hosted on G2.com.

The only thing is that, depending on how the criticism comes across, it could be taken as nitpicking. But if the replies were more positive, I would say it would come across better overall. Review collected by and hosted on G2.com.