DocuWare Reviews & Product Details

DocuWare is a comprehensive document management and workflow automation solution designed to streamline business processes by enabling organizations to securely store, manage, and share documents across various formats and sources. Whether operating from the office, home, or on the go, DocuWare facilitates efficient document handling and approval processes through automated workflows, available in both on-premise and cloud configurations. Key Features and Functionality: - Document Management: Centralized storage of documents, ensuring they are accessible, secure, and compliant. - Automated Workflows: Simplification of approvals and document processing, reducing manual tasks and accelerating business operations. - AI-Powered Data Processing: Utilization of Intelligent Document Processing (IDP) to extract and process complex, unstructured data efficiently, even from handwritten or degraded documents. - Remote Accessibility: Secure access to documents and workflows from any device with internet connectivity, supporting distributed and remote teams. - Integration Capabilities: Seamless integration with various applications, enhancing existing business systems and workflows. Primary Value and Solutions Provided: DocuWare addresses the challenges of manual document handling and inefficient workflows by automating and digitizing these processes. This leads to increased productivity, as teams can quickly find and retrieve documents, focus on strategic initiatives, and respond promptly to customer and business needs. By reducing manual tasks, organizations can enhance efficiency, ensure data security, and maintain compliance with regulatory standards. Ultimately, DocuWare empowers businesses to be more agile and competitive in their respective industries.

Seller

Ricoh USA, Inc

Discussions

DocuWare Community

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Shivangi A.

Information Technology Development Program Member

Mid-Market (51-1000 emp.)

11/19/2022

"RicohDocs: Helping to manage documents"

5/5

What do you like best about DocuWare?

It is amazing how I can control access to various parts of my document using RicohDocs. It is an affordable tool with a lot of customisation tools available. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It is suitable for a small team like ours. But I think it will be challenging to work with RicohDocs when we expand our team because of the various limitations of the tool. Review collected by and hosted on G2.com.

SP B.

Associate Manager Account Based Marketing

Small-Business (50 or fewer emp.)

1/15/2022

"Handles documents with ease"

4/5

What do you like best about DocuWare?

The best part is you can assign access to various sections based on the users role in your company. For example: we have analyst in our companies who have certain access and can edit a part of document, where as leadership team have all right access. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It is a bit old scholl product. I recomend this if you have a small team (less than 50). For bigger team you should invest in other tools. This tool can ,make your day tough as when you have lot of people joining your team you might need to create account and assign certain roles. This takes a lot of time and also the tool is very slow most of time and struggles to handle lot of users. Review collected by and hosted on G2.com.

SP B.

Manager - Inside Sales

Small-Business (50 or fewer emp.)

12/12/2021

"RicohDocs: The best document & workflow management software"

3.5/5

What do you like best about DocuWare?

The best of ricohdocs and what is actually is its USP is, you can actually assign certain roles to the users who would be using it in your organization. For example, you want to only give certain view and edit access to 3 people from the analyst team and the rest of the other members you want to give admin access you can actually set those rules very easily. Its UI is friendly that you won't get confused neither take a lot of time to get used to the software. A quick 20-minute training is enough to know how to use the software. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Well, the one thing that at times I dislike is when a lot of people are joining our team on a single day and we have to give access to each of them. You need to create separate line items for each of the new joiners and fill out a few questions that they ask. However, this only becomes tiring when you have 30+ people joining the team in a single day which I believe would be once in a blue moon scenario. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Well if you are an SMB or Mid-market company and have a tight budget and want to invest in a document management tool, then you should blindly go for it. It is worth the investments and you can actually feel this within the first 60 days. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

The biggest problem we faced in the past was when we were using other software we had to actually give everyone the same access which created a big mess as there were times when people used to mistakely edit an important document and we used to loose all the necesaary information. With Ricohdocs, that trouble has gone. Here you can actually specific what type of role and access you want to give it your team members or even to certain departments. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

12/23/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great product"

5/5

What do you like best about DocuWare?

I love the sense of security while using this. Especially for the type of work I do. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

nothing that I dislike. Easy to use and convenient. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/14/2021

"Smart document handling software"

3.5/5

What do you like best about DocuWare?

Cool user interface with vast range of options to make your document handling more easy and efficient. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

User interface is little complex for initial users buy really not a show stopper Review collected by and hosted on G2.com.

Varun K.

Senior Software Engineer

Mid-Market (51-1000 emp.)

1/10/2021

"Helps in managing documents"

3.5/5

What do you like best about DocuWare?

It manages the files very efficiently. It makes the files really easy to find the documents and change its contents. It also has cloud support, so you don't need to worry about the size of your hard disk.It is also available on mobile devices which makes it possible to retrieve data even when one is away from their computer. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It has really cloggy UI. Secondly, it is hard to learn and its ancient UI doesn't help a bit. It is buggy and sometimes just crashes for no reason. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

If you are looking for a modern looking software stay away for it. Except that it is really good at document management. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

It is helping us to manage our documents without any hassle. Its cross platform compatibility really saved us a lot of time. Review collected by and hosted on G2.com.

Axel W.

Small-Business (50 or fewer emp.)

11/25/2020

"Saves paper and gets every record of our customers in an organized manner"

4/5

What do you like best about DocuWare?

The documentation tracking this software offers. We have many documents from invoices to BLs and track and trace information. We used to print a lot, but thanks to this software printing is in the past. We rather save our documents as a PDF on RicohDocs and label them to keep everything organized. Thanks to RicohDocs, even your colleagues can find your order history or customer details when you are on a leave. Paper destroys trees, and RicohDocs saves time; there isn't a better combination out there for the companies that rely on paperwork. The best thing of all is that your storage room where your archives used to be is almost empty; you can use this room for other purposes now. Also, did I already mention the mobile application available for this tool? It's available on Android and Apple devices so our employees can get their documents even on the go. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

If there is one thing we dislike is the bug with synchronizing our RicohDocs folder with the real-time database. From time to time we would have disruptions in the synchronization which leads to us having to restart the computer before it will successfully capture the real-time documentation. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Do you have too many files laying everywhere and papers full of documentation for your customer? Then I would recommend RicohDocs. If you really wanna be paperless you can also consider getting a watermark tool for your PDFs and signing the PDFs and documentations automatically. This way you can ensure to deliver your customers the required docs in the correct manner. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

We solve the problem of having to print too many documents and keeping our files all in one place. We can access everything from everywhere and feel like this is a no-brainer for companies that use a lot of documentation. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/24/2021

"Innovation at your fingertips"

5/5

What do you like best about DocuWare?

. Document Digitization 2. OCR (Optical Character Recognition) 3. Metadata Scanning 4. Smart Calendar 5. Office automation 6. Quick Search and so on. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I dislike how it isn't compatible with Chromebooks. Review collected by and hosted on G2.com.

Sarah E.

Head of GTM Product Marketing

Enterprise (> 1000 emp.)

8/28/2020

"A Full Pack Service for managing all Business Processes."

5/5

What do you like best about DocuWare?

It helps in automating all organizational processes. It can handle complicated tasks in a short time. It is designed to store, create, collect, convey, and manipulate all information related to the organization. It also helps to manage electronic business information, data storage, electronic transfers, etc. it is providing various benefits such as smart monitoring, easy management, less operational cost, saves a lot of time, and improved productivity. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It has a wide variety of features for maintaining business processes but some of its features are complex and may be difficult to learn or take a lot of time to learn. It is expensive thus it may be not suitable for small enterprises. Otherwise, it is the best software for managing business processes. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Its process automation feature helps in automating the flow of business documents and information. Its document management system helps in storing and saving all documents related to businesses. Users can access its advanced features by using its android app and IOS app. It also helps to manage business records based on record management policies. It is integrated with MS office which helps in working on documents more easily. Review collected by and hosted on G2.com.

Mirko T.

Mid-Market (51-1000 emp.)

11/23/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"A lot of potential for a great document management platform"

3.5/5

What do you like best about DocuWare?

Makes organizing files for users very simple and quick. It is also versatile and on cloud which is the future! Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The interface leaves a lot to be desired and can be confusing the some of the newer users to the product. Customer support is also not in USA, so makes it harder to reach them at a time that works for all parties. Review collected by and hosted on G2.com.