Top Rated Richdesk Alternatives
(742)
4.3 out of 5
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UC
Verified User in Computer & Network Security
Small-Business(50 or fewer emp.)
What do you like best about Richdesk?
I like how quickly the software will assign help desk tickets/calls to the correct team in a timely manner. Then you are able to track individual as well as over staff reports from the dashboard. Review collected by and hosted on G2.com.
What do you dislike about Richdesk?
One of the few things I didn't like was the automation of canned statements needed to be tweaked significantly for our companies use. We had to go back in and copy over previous statements from our old software. Review collected by and hosted on G2.com.
1 out of 2 Total Reviews for Richdesk
3.8 out of 5
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AV
Ashok V.
SQL Server Developer
Small-Business(50 or fewer emp.)
What do you like best about Richdesk?
I like the way it allows logs come through multiple channels and it's Automated suppor enhances users to get help with simple queries. It can also integrate to multiple other softwares. Review collected by and hosted on G2.com.
What do you dislike about Richdesk?
There are some features which are not easy to configure and it's customisation involves lots of time.Also the licensing costs is relatively high when compared to other competitors. Review collected by and hosted on G2.com.
There are not enough reviews of Richdesk for G2 to provide buying insight. Below are some alternatives with more reviews:
1
SysAid
4.5
(710)
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
2
Freshservice
4.6
(1,238)
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
3
ServiceNow IT Service Management
4.3
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ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
4
Atera
4.6
(789)
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
5
Jira Service Management
4.2
(779)
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
6
SolarWinds Service Desk
4.3
(742)
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
7
LogMeIn Resolve
4.4
(439)
LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today.
8
Autotask Professional Services Automation (PSA)
4.2
(410)
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
9
Spiceworks Cloud Help Desk
4.3
(311)
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
10
Kaseya VSA
4.0
(308)
Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.
