Reviews.io Reviews & Product Details - Page 12

Easy to integrate. The Customer Service is superb! Every time I spoke to them, my issue was solved straight away! Adam is very supportive. Highly recommend! Review collected by and hosted on G2.com.

I find myself a bit lost within the platform, given its complexity. Additionally, I would appreciate having more control over the reviews that are published on my website, as some of them seem unfairly negative and entirely out of place compared to the rest. Review collected by and hosted on G2.com.

Livechat is always swift and resourceful. Daniel specifically, always been 10/10 when I have spoken to him.

We have used Reviews.io in the past and overall it's simple to use and very effective at building the review score. Review collected by and hosted on G2.com.

There is not much support outside of livechat, no mention of a dedicated AM to assist with any queries.

Cannot buy a bolt-on/booster for review quantity and an agent I spoke to in a meeting regarding upgrading my account stated my request was not possible and he'd need to speak to delevopers, I followed up again and was told this cannot happen. Livechat confirmed this and had it complete within 20-seconds.

Reviews.IO builds and it supports but TrustPilot seems to hold more weight in the market.

Only way to look after both is an enterprise plan (as 2.5k is not enough), and then reputation manager which is pretty much the same price as my quote from TrustPilot all in total.

A review booster of 500-1000 as and when required would fix this. Review collected by and hosted on G2.com.

It was a pleasure dealing with John, Jake and Kehan. These guys not only know their product, they delivered exceptional customer service.

Every. Single. Time.

Our integration was not straightforward (nothing to do with reviews.io). Lots of testing, back and forth interaction, and patience was required during the whole process.

As hard as it was, these guys made the project easier by simply being present, super helpful, Zero-pressure and timely in their communications.

Nothing was too much effort or too difficult. Review collected by and hosted on G2.com.

At this stage, there's nothing to dislike. The team is extraordinarily helpful, and the product works. Review collected by and hosted on G2.com.

Reviews.io is easy to use, offers helpful features and has a very good customer support. My favourite tool / function is the attributes function. There you can define your own attributes that can be rated by customers. (e.g size fit: from too small to too big) So other customers get an idea how good a specific products fits. Review collected by and hosted on G2.com.

You can only use a bunch of functions in higher pricing plans. Just to be sure which function you really want to use and if this is within an affordable pricing plan. Review collected by and hosted on G2.com.

I have to say, this is the best customer service I have ever received from a SAAS provider. Normally you have to go through painful meetings to do an integration and the process takes forever, but with Reviews.io, they've provided a super simple and easy live chat facility, where you can talk to a knowledgable human being, ping them questions as you and not have to wait weeks for a scheduled integration catch up or days for an email response. All this, at no extra cost! No professional services charges, just simply a helpful person to chat to in real-time, to get you over the nuances of using a new platform. It's made the onboarding journey infinitely quicker and letting us go to market almost immediately, without weeks of back and forth.

Kudos to the live chta team (Shout out to Adam and Kai) and Reviews.io for doing things differently. I honestly think the integration and initial onboarding is the moment of truth whether you'll have a long term relationship with a provider, or if you'll never get off the ground through lack of support and non-existent or antiquated onboarding processes. This has been a dream so far and I would highly recommend you guys on the back of this. Thanks again for taking a modern, simplified approach to onboarding. 🙏 Review collected by and hosted on G2.com.

Honeslty nothing of note so far - the platform is easy to use, integrations are seamless and we were up and running and integrated into our eCommerce platform, our CRM and able to send Review Booster campaigns in an afternoon. Simply incredible. Review collected by and hosted on G2.com.

Reviews.io made it so simple to get the quality reviews that we needed to set our business apart from everyone else. It helped give our business credibility and helped our customers feel more comfortable with ordering from us. Review collected by and hosted on G2.com.

We have not had a bad experience with them. They frequently check to see if we are happy and what else they can do to make our experience better. I wish there were more individual product reviews for our site, but that i something we are working together on at this moment. Review collected by and hosted on G2.com.

I'm yet to start using the system, but the switch from old supplier to reviews.IO was made so much more simple thanks to Adam in the support team. Really impressed with the customer service so far! Daniel has also offered very quick simple advice and made it easy for me to make the changes i wanted to make. Review collected by and hosted on G2.com.

Nothing at this point - hopefully will be great! Review collected by and hosted on G2.com.

First of all, every review has to come from a verified buyer. That feature is crucial regarding our trustworthiness towards customers. Secondly, I like the flexibility and the different presentation options on the website. Also, the Chat support is very quick and helpful. Review collected by and hosted on G2.com.

The onboarding process felt a little short. I had to find out a lot myself or ask the chat support, which I already mentioned is very helpful. Review collected by and hosted on G2.com.

The ability to build our reputation across multiple review platforms all from within reviews.io Review collected by and hosted on G2.com.

Pricing can get quite high if making use of all offerings. Review collected by and hosted on G2.com.

Definitely the 24/7 customer service. Very helpful and knowledgable. Review collected by and hosted on G2.com.

Software's learning curve and it's UX. After having experienced similar softwares (not necessarely direct competitors), I feel there is room from improvement. Especially when setting up emails, email flows and journeys, and its tracking and reporting. Review collected by and hosted on G2.com.