--- title: Revel Systems Reviews meta\_title: 'Revel Systems Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how Revel Systems works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 146 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- ### Revel Systems Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Revel Systems for kitchen and Point of Sale operations. [(1 mentions)](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647628&qs=pros-and-cons#reviews) Users appreciate the **effective POS integration** in Revel Systems, enhancing both kitchen and sales operations. [(1 mentions)](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647653&qs=pros-and-cons#reviews) Users are frustrated with the **high fees** for basic features, which significantly increase their monthly costs. [(2 mentions)](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647690&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , highlighting unanswered issues and lack of care for their businesses. [(2 mentions)](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647620&qs=pros-and-cons#reviews) Users face frustrating **connectivity issues** with Revel Systems, limiting access to essential features and data handling. [(1 mentions)](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647645&qs=pros-and-cons#reviews) Users feel the pricing is **too expensive** , with high fees for basic features and inadequate support for their needs. [(1 mentions)](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647714&qs=pros-and-cons#reviews) Users express frustration over **inadequate reporting** , needing customer service for customized options and facing transparency issues. [(1 mentions)](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647606&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Revel Systems ##### 1. Ease of Use Users appreciate the **ease of use** of Revel Systems for kitchen and Point of Sale operations. [ See 1 mentions ](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647628&qs=pros-and-cons#reviews) See Related User Reviews NN Nicole N. Small-Business (50 or fewer emp.) 0.0/5 "Avoid, not a good pos for a growing business" What do you like about Revel Systems? The system generally works well for our kitchen and Point of Sale. ##### 2. POS Integration Users appreciate the **effective POS integration** in Revel Systems, enhancing both kitchen and sales operations. [ See 1 mentions ](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647653&qs=pros-and-cons#reviews) See Related User Reviews NN Nicole N. Small-Business (50 or fewer emp.) 0.0/5 "Avoid, not a good pos for a growing business" What do you like about Revel Systems? The system generally works well for our kitchen and Point of Sale. ### Top Cons or Disadvantages of Revel Systems ##### 1. High Fees Users are frustrated with the **high fees** for basic features, which significantly increase their monthly costs. [ See 2 mentions ](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647690&qs=pros-and-cons#reviews) See Related User Reviews NN Nicole N. Small-Business (50 or fewer emp.) 0.0/5 "Avoid, not a good pos for a growing business" What do you dislike about Revel Systems? We are a small pizzeria, Pizza By The Harbour and have had several issues... No access to data via API unless you pay an added fee - in our case it ![JDMC M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JDMC M.") JM JDMC M. Small-Business (50 or fewer emp.) 0.0/5 "inflexible reporting, and antiquated system" What do you dislike about Revel Systems? Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo ##### 2. Poor Customer Support Users express frustration over **poor customer support** , highlighting unanswered issues and lack of care for their businesses. [ See 2 mentions ](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647620&qs=pros-and-cons#reviews) See Related User Reviews NN Nicole N. Small-Business (50 or fewer emp.) 0.0/5 "Avoid, not a good pos for a growing business" What do you dislike about Revel Systems? We are a small pizzeria, Pizza By The Harbour and have had several issues... No access to data via API unless you pay an added fee - in our case it ![JDMC M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JDMC M.") JM JDMC M. Small-Business (50 or fewer emp.) 0.0/5 "inflexible reporting, and antiquated system" What do you dislike about Revel Systems? Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo ##### 3. Connectivity Issues Users face frustrating **connectivity issues** with Revel Systems, limiting access to essential features and data handling. [ See 1 mentions ](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647645&qs=pros-and-cons#reviews) See Related User Reviews NN Nicole N. Small-Business (50 or fewer emp.) 0.0/5 "Avoid, not a good pos for a growing business" What do you dislike about Revel Systems? We are a small pizzeria, Pizza By The Harbour and have had several issues... No access to data via API unless you pay an added fee - in our case it ##### 4. Expensive Users feel the pricing is **too expensive** , with high fees for basic features and inadequate support for their needs. [ See 1 mentions ](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647714&qs=pros-and-cons#reviews) See Related User Reviews NN Nicole N. Small-Business (50 or fewer emp.) 0.0/5 "Avoid, not a good pos for a growing business" What do you dislike about Revel Systems? We are a small pizzeria, Pizza By The Harbour and have had several issues... No access to data via API unless you pay an added fee - in our case it ##### 5. Inadequate Reporting Users express frustration over **inadequate reporting** , needing customer service for customized options and facing transparency issues. [ See 1 mentions ](https://www.g2.com/products/revel-systems-revel-systems/reviews?filters%5Bsentiment_snippet%5D=1647606&qs=pros-and-cons#reviews) See Related User Reviews ![JDMC M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JDMC M.") JM JDMC M. Small-Business (50 or fewer emp.) 0.0/5 "inflexible reporting, and antiquated system" What do you dislike about Revel Systems? Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo ## Top-Rated Alternatives [ ![Square Point of Sale](https://images.g2crowd.com/uploads/product/hd_favicon/2c901b8fb8dbe0415be49cb1f6e20a46/square-point-of-sale.svg "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ ![Toast](https://images.g2crowd.com/uploads/product/hd_favicon/d30e14b19155fd76ac383dcfab4c11f3/toast.svg "Toast") Toast 4.2/5(371) ](https://www.g2.com/products/toast/reviews) [ ![Aloha Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/45b6848cb3e51074133f320ac1c73cd1/aloha-cloud.svg "Aloha Cloud") Aloha Cloud 3.9/5(336) ](https://www.g2.com/products/aloha-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/revel-systems-revel-systems/competitors/alternatives) ![Kendra M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kendra M.") KM Kendra M. Restaurant Technology Support Analyst Restaurants Mid-Market (51-1000 emp.) 4/30/2026 "Was a Solid System until Bought Out" 3.5/5 What do you like best about Revel Systems? Revel has been a really good system and company to work for until they got bought out. With the new company support has gone down hill and they are closing the Revel POS system and moving it to the new companies POS. Review collected by and hosted on G2.com. What do you dislike about Revel Systems? I enjoyed the system until recently. What I don't like now is that data connector is wrong and there are no more enhancements happening so the things that are wrong are broken. There are glitches that cause items to active across all locations even if only one location has it. Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? Revel was a great POS to transition to after our last POS. It was modern and allowed us to build an easier POS for 300+ restaurants. It was easy for the team to learn and brought us into a cloud based enviroment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 9/3/2019 "Overpriced and poor support" 0/5 What do you like best about Revel Systems? Revel was the worst POS I have ever used. The set up and cords are like a spider web - makes trouble shooting by employees almost impossible. I had to go into the store so many times because the POS was not working and it was just an unplugged cable - but it was impossible for a crew employee to locate. Review collected by and hosted on G2.com. What do you dislike about Revel Systems? Everything - do not buy this system. Don't force your franchisees to use this system (that's probably the majority of their business - where people are forced to use it with no say in the matter) Review collected by and hosted on G2.com. Recommendations to others considering Revel Systems: Look for something less expensive and not so complicated Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Response from Minha Kim of Revel Systems [Editedit](https://www.g2.com/survey_responses/revel-systems-review-3125193/official_response/edit) Hi, We always aim to deliver a great experience and are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use your feedback to make us better and ensure this doesn’t happen again. 3/11/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller NN Nicole N. Owner Small-Business (50 or fewer emp.) 10/2/2024 "Avoid, not a good pos for a growing business" 0/5 What do you like best about Revel Systems? The system generally works well for our kitchen and Point of Sale. Review collected by and hosted on G2.com. What do you dislike about Revel Systems? We are a small pizzeria, Pizza By The Harbour and have had several issues... No access to data via API unless you pay an added fee - in our case it would nearly double, DOUBLE our monthly subscription fee. That's not modern. I could see paying 20 or 30 a month but not hundreds extra for a basic feature. Poor data retention without paying extra. The system can't handle the concept of order queuing automatically. Online we can be sure to only take x orders every n minutes - but that doesn't apply to the POS so we end up with pressured times on the kitchen. It's not meant for pizzerias. 1/2 and 1/2 pizzas are common but stopped working months ago and support couldn't solve it. We are trapped working with a company who implemented this years ago for the business we bought the restaurant from - and can't find a path to just go direct with Revel - which means we pay even more every time for their cut too. No one seems to care about your business there, it's been frustrating to say the least. Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? Point of sale system for our pizzeria Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BA Bethany A. Office Manager Small-Business (50 or fewer emp.) 6/25/2024 "Complete Disregard for long-term customer" 0/5 What do you like best about Revel Systems? There is NOTHING we as a company benefit from this system any longer. They have limited the amount of data we can go back and look at after nearly 10 years of working with this POS system. Assume you won't be with them longer than 10 years as that is the most data you can look at. May as well choose another sytem per their limitations. Review collected by and hosted on G2.com. What do you dislike about Revel Systems? There is no customer service any longer. They did good for about 3 years of the 10. Now it is completely nonexistent. All they must want is the "set up" sales. That must be where they are making the most profit. Good luck. Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? They aren't. They are creating more problems. I cant even select any option other than "Restaurant POS" in the above "For which purposes do you use Revel Systems?\*" Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JC Jeanne C. Small-Business (50 or fewer emp.) 4/8/2024 "RUN--don't walk--AWAY from Revel POS!!" 0/5 What do you like best about Revel Systems? Ease of use for staff and ability to implement our own gift cards/loyalty programs without having to use outside vendor. Review collected by and hosted on G2.com. What do you dislike about Revel Systems? Pretty much everything else was horrible. Reporting was inaccurate, customer service was next to zero, adding products and modifiers was a nightmare. Getting issues resolved was also a nightmare--usually I was on the phone so long that I ended up figuring out a workaround or how to solve the issue myself before the Revel rep ever figured it out. When we cancelled was the crowning blow--we had multiple stores--we sent emails indicating we were cancelling and they cancelled ONE location and then played extremely corrupt and coy saying we hadn't specifically requested ALL locations cancelled. When we had TOLD Revel the stores were sold. It was complete BS. I am conviced this company is run of out someone's basaement or garage. RUN-don't walk- away and don't even consider it. Please read other reviews-as if I had done more research (I wasn't the one in our company who researched POS or I would have found the MANY HORRIBLE reviews on Revel) and never picked them in the first place. Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? Multi store reporting. Which was horrible Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![JDMC M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JDMC M.") JM JDMC M. Chief Executive Officer Small-Business (50 or fewer emp.) 9/27/2024 "inflexible reporting, and antiquated system" 0/5 What do you like best about Revel Systems? Not much... it worked most of the time, but is'nt customizable. Review collected by and hosted on G2.com. What do you dislike about Revel Systems? Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent about terms, pricing or fees. Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? Customer transactions at a small counter service based restaurant. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 8/26/2024 "Restaurant that uses Revel as a PoS" 5/5 What do you like best about Revel Systems? Configurable layouts and ease of access for training and operations Review collected by and hosted on G2.com. What do you dislike about Revel Systems? Integration with other systems can be lacking Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? Creates a simplified and easy to use point of sale system for our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 8/14/2024 "Revel Systems is an amazing restaurant POS system" 5/5 What do you like best about Revel Systems? It is easy to use and the touchscreen is smooth and well organized. It is helps you to deal with inventory. You can also use multiple cashier account. Review collected by and hosted on G2.com. What do you dislike about Revel Systems? There might be glitch sometimes; however glitches are everywhere in systems and can be fixed. Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? It can be really difficult to manage the inventory in restaurant sometimes; however, Revel Systems makes it easy to manage the inventory with its user-friendly system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 11/30/2023 "Revel POS is the best iPad based system available." 5/5 What do you like best about Revel Systems? Ease of use, great support. Easy to install and maintain. Review collected by and hosted on G2.com. What do you dislike about Revel Systems? There was a time during the pandemic, when support took a long time to pick up the phone. That has been completely corrected, and the wait time is always less than three minutes or so. Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? Profitability is easy to determine, inventory is easy to maintain, and employee reporting is great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ken K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken K.") KK Ken K. Small-Business (50 or fewer emp.) 3/23/2023 "Ease of use and setup" 5/5 What do you like best about Revel Systems? Great POS system and it handles all aspects of the business Review collected by and hosted on G2.com. What do you dislike about Revel Systems? Wish there was a report writer so I can creat custom reports that fit my specific needs Review collected by and hosted on G2.com. What problems is Revel Systems solving and how is that benefiting you? Being the cash register system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Restaurant POS](https://www.g2.com/categories/restaurant-pos) ##### Explore More [Which AI business operations tool delivers the fastest ROI?](https://www.g2.com/discussions/which-ai-business-operations-tool-delivers-the-fastest-roi)[Best sales performance management software for small business](https://www.g2.com/discussions/best-sales-performance-management-software-for-small-business)[Leading platform for sales enablement in tech](https://www.g2.com/discussions/leading-platform-for-sales-enablement-in-tech) [Highest rated project management tool for mobile use](https://www.g2.com/discussions/highest-rated-project-management-tool-for-mobile-use)[Which medical practice management software offers the best patient scheduling?](https://www.g2.com/discussions/which-medical-practice-management-software-offers-the-best-patient-scheduling)[Pros and Cons Details](https://www.g2.com/products/revel-systems-revel-systems/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)