ReturnLogic Reviews & Product Details

I like the customization capabilities of ReturnLogic, especially being able to create a custom form for third-party warranties, which lets customers submit warranty requests even if they didn't purchase directly from our website. I also appreciate the customer support team; they're super friendly and helpful. Working and collaborating with their team and engineers is a pleasure because they truly care about helping us fulfill our needs. For instance, they created a custom flow to send certain SKUs to our offices for review while others go to our return center. The initial setup was fairly easy, and integrations with Shopify and Shippo were a breeze. I also find their help articles really useful, and their customer service team is very responsive. Review collected by and hosted on G2.com.

Currently the only thing that could be improved that would be helpful for us would be to have an integration to a Retool which is a program we use that we can search serial number to help identify the product to ensure the proper SKU is selected for warranty to lessen confusion on the customer's side when selecting the product they are trying to warranty out. Review collected by and hosted on G2.com.

RMAs Integration with Shopify: The seamless integration of RMAs with Shopify makes tracking and managing returns a breeze. It ensures that the information is consistently and accurately reflected on the Shopify platform.

Gift Card Resolution: The ability to send gift cards as a resolution for issues is a valuable feature. It not only provides a convenient solution for customers but also ensures that these resolutions are accurately recorded in the system.

Robust Reporting Functionality: The reporting capabilities of Return Logic serve as a valuable asset. The ability to generate detailed reports allows for a comprehensive review of monthly issues, providing insights that contribute to informed decision-making.

Responsive and helpful customer support, with a special shoutout to our representative, Brian Berry, who has consistently demonstrated patience and kindness! Review collected by and hosted on G2.com.

Issues with Third-Party Warranty (3PW): One challenge we've encountered is the reliance on (3PW) within ReturnLogic. Our initial attraction to ReturnLogic was to leverage the warranty feature, but the limitation to 3PW has introduced complexities and sometimes confusion for customers. Completing the entire form under this system can be challenging for some users, leading to frustration on their end. Review collected by and hosted on G2.com.

I appreciate the seamless experience for customers and direct CX feedback to quality teams. Review collected by and hosted on G2.com.

I haven't found any quality of return logic to dislike. All features meet our requirements. Review collected by and hosted on G2.com.

From the sales team to the onboarding team everyone was friendly and great to work with. They were fast to respond and the sitch to the platform was seamless. Review collected by and hosted on G2.com.

The platform does not have as many integrations. Review collected by and hosted on G2.com.

Easy to use interface, multiple return options Review collected by and hosted on G2.com.

Reports can be a bit difficult to dissect Review collected by and hosted on G2.com.

ReturnLogic is very user-friendly and helps our business run smoothly regarding returns. Highly recommended!

It's straightforward to navigate. The system is fantastic to use and can be used by a first-timer. Review collected by and hosted on G2.com.

Maybe just the part where we need to complete returns one by one. Review collected by and hosted on G2.com.

I love that our customers only have to enter their email address (that's the setting we chose) to start their return. Gift returns are easy as well! Review collected by and hosted on G2.com.

It would be nice if the customer would be able to change their own return. Review collected by and hosted on G2.com.

I like that Return logic is easy to navigate and the automation system is the best upgrade they have done thus far. It takes a lot of work extra work off me and helps me focus more on our customers. I love looking at analytics and love that all the information is at my fingertips. Also, Jerica is super helpful in guiding me and helping to find information. Shes responds the same day and has been a pleasure to work with. Review collected by and hosted on G2.com.

The only qualm I have is that It takes a day to recognize items have been delivered in the automations system. Review collected by and hosted on G2.com.

Easy to use system that communicates with itself, with little to no maintenance. It automatically updates on our end after customers request an exchange, return, or when they send their item back to us. Review collected by and hosted on G2.com.

Limited options for customers when returning items i.e "item is too big" doesn't always help us identify deeper-lying issues as not all too big or too small items fit the same etc Review collected by and hosted on G2.com.

The platform itself is largely intuitive. The settings are easy to adjust and offer a wide range of customization. This has the potential to be complex but Return Logic has categorized the settings in a way that's very easy to understand and change. Review collected by and hosted on G2.com.

I can't think of any downsides quite yet. Review collected by and hosted on G2.com.