Retell AI Pros and Cons

The platform’s user-friendly templates and stateful multi-prompt agents enable us to quickly create customized, interactive voice solutions that handle complex tasks seamlessly.

Retell AI's integration capabilities with large language models make the voice agents feel natural and engaging, saving our team time and enhancing our customer interactions Review collected by and hosted on G2.com.

Limited number of agents that can be deployed Review collected by and hosted on G2.com.

We’ve been using Retell to build these voice agents for our customer service, for over a year. It’s so natural, people don’t even realize it’s not a human half the time. The responses are super quick too, like you’re having a real convo. It’s actually helped us cut down on how many calls our team has to take, and customers are definitely happier..less hold time and better answers. If you’re on the fence about trying it, just do it. Review collected by and hosted on G2.com.

Honestly, there’s not much to complain about, but it’d be cool if there were more customization options for male voices. Review collected by and hosted on G2.com.

Retell AI has no platform fees, meaning you only pay for what matters: the API cost. Retell does not have a platform fee like other platforms, making it super cheap to use without missing anything. Review collected by and hosted on G2.com.

One thing Retell could improve on is the UI. But that's about it; the product is amazing, everything runs smoothly, and the support you get is really good. Review collected by and hosted on G2.com.

- Best sounding agent in the market

- Lowest latency

- Super easy to set up an agent for deployment

- Very affordable pricing

- API / Developer accessibility makes the product highly extensible for more custom jobs

- Amazing team who works around the clock to support their customers Review collected by and hosted on G2.com.

Could use more functon calls out of box, but that'll be there given the time. Review collected by and hosted on G2.com.

If you're a startup, working with Retell is awesome. You can start building your agents in the UI and move to code whenever you're ready. And when you do need to write code, Retell is fully featured, unlike its competitors.

The Retell team is very responsive. At times I've requested a new feature and they've delivered within an hour. Review collected by and hosted on G2.com.

Retell is deprecating audio websockets. I understand why they want to do this, but it will take some work to adapt. Review collected by and hosted on G2.com.

The tool offers a unique combination of products out there delivering a ready to use voice AI. We've implemented multiple bots for many of our clients with Retell AI and they all love it! It's easy to build, integrate and manage the Voice AI. They've been providing us with support regularly as we use the tool literally on a daily basis. Review collected by and hosted on G2.com.

Haven't seen any so far. The product is still in development and we see new features launched every week! Review collected by and hosted on G2.com.

Retell does a great job of putting all the pieces together for building Voice AI agents. Solid services like Eleven Labs, Deepgram, Twilio and OpenAI power the underlying tech, but putting those tools together in an easy-to-use, easy-to-test transparent way is what Retell does better than anyone else. And you can't beat the customer service! Review collected by and hosted on G2.com.

There's not much to dislike, but just like any cutting-edge startup, expect things to grow and change every week. Review collected by and hosted on G2.com.

Team highly responsive, intuitive dashboard, new features very 2 weeks and robust AI builder. Review collected by and hosted on G2.com.

It was challenging to select new voices from different providers. But this has been fixed. Review collected by and hosted on G2.com.

It's an easy way for us to test new models and see how they respond Review collected by and hosted on G2.com.

There are occasionally some latency issues Review collected by and hosted on G2.com.

Ease of use and quality. Can get an agent off the grounds in less than an hour, but also allows devs to go much deeper and customize. Review collected by and hosted on G2.com.

There is not much to dislike. It would be nice if it allowed users to have more control of the transcript accuracy. Review collected by and hosted on G2.com.