--- title: Retell AI Reviews meta\_title: 'Retell AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2638 reviews by the users' company size, role or industry to find out how Retell AI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 2638 scale: '5' date\_modified: '2026-08-12' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Retell AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. [(494 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949850&qs=pros-and-cons#reviews) Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. [(144 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242461&qs=pros-and-cons#reviews) Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. [(142 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949858&qs=pros-and-cons#reviews) Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. [(119 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949855&qs=pros-and-cons#reviews) Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. [(112 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242724&qs=pros-and-cons#reviews) Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. [(116 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949874&qs=pros-and-cons#reviews) Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. [(87 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242559&qs=pros-and-cons#reviews) Users find the **steep learning curve** challenging, though support is available to ease the process. [(80 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242441&qs=pros-and-cons#reviews) Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. [(66 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242480&qs=pros-and-cons#reviews) Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. [(64 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242174&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Retell AI ##### 1. Ease of Use Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. [ See 494 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949850&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User 5.0/5 "Great service" What do you like about Retell AI? how its so easy to get going. i was set up and using this tool and its top quality. AN 5.0/5 "Very good weebsite" What do you like about Retell AI? convenience, ability to connect to Google Calendar, great ability to create in the JSON system ##### 2. Helpful Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. [ See 144 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242461&qs=pros-and-cons#reviews) See Related User Reviews ![PAK S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PAK S.") PS PAK S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Call Handling with Retell AI" What do you like about Retell AI? I find Retell AI really helpful for customer call handling. I like its call handling and agent LLM features, and the customer support is great for inf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It's great." What do you like about Retell AI? It's helpful because I can create AI receptionist agents. ##### 3. User Interface Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. [ See 142 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949858&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "best AI phone for any biz easy start offer trial headless integration overall score above 9/10" What do you like about Retell AI? easy integration and UX journey clear and optimized for any kind of users devlepers and non tech guys AN 5.0/5 "MVP in minutes" What do you like about Retell AI? Good and intuitive interface, well documented, has API, easy to integrate to other systems ##### 4. Integrations Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. [ See 119 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949855&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Very good weebsite" What do you like about Retell AI? convenience, ability to connect to Google Calendar, great ability to create in the JSON system AN 5.0/5 "I believe that this solution should become the basis of all modern call centers." What do you like about Retell AI? Easy to configure connection to SIP telephony. Easy to build agent logic. Ability to connect to external solutions via API ##### 5. Simple Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. [ See 112 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242724&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "The platform has a very easy to use interface and the low latency and the models are great" What do you like about Retell AI? The single prompt agent is a game changer for creating fast and simple agents. The custom function calling is extremely good because it allows the age ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Great Voice Agent Platform" What do you like about Retell AI? The ability to so easily build ai voice agents and deploy. ### 5 Cons or Disadvantages of Retell AI ##### 1. Missing Features Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. [ See 116 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949874&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "I believe that this solution should become the basis of all modern call centers." What do you dislike about Retell AI? Lack of ability to select server location to ensure connection speed. Lack of access to outgoing call logs (in a situation where an agent tries to mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User 5.0/5 "good app" What do you dislike about Retell AI? not all feratures are available on this web app ##### 2. Expensive Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. [ See 87 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242559&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "The platform has a very easy to use interface and the low latency and the models are great" What do you dislike about Retell AI? I think the SMS function is a little bit expensive ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It's great." What do you dislike about Retell AI? The downside is that it needs payments to use. ##### 3. Learning Curve Users find the **steep learning curve** challenging, though support is available to ease the process. [ See 80 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User 5.0/5 "Incredible product" What do you dislike about Retell AI? Not much to complain about, it takes a second to understand their billing system since there are so many moving parts AN 5.0/5 "Easy User Experience" What do you dislike about Retell AI? No Guided tutorials for new customers just learning the platform ##### 4. Limited Features Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. [ See 66 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242480&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User 5.0/5 "good app" What do you dislike about Retell AI? not all feratures are available on this web app AN 4.5/5 "It is so simple and straightforward." What do you dislike about Retell AI? I think there should be more template options for voice agents. ##### 5. Poor Understanding Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. [ See 64 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242174&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User 5.0/5 "Easy to use, quick to experiment, great initial result" What do you dislike about Retell AI? Right now, agents still pronounce names in english, even though it has been prompted to speak in spanish and is using a voice in spanish. Not a dealbr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "magnific experience" What do you dislike about Retell AI? the process of integrating automated functions is not very clear to me SA Shyam A. Project Manager Small-Business (50 or fewer emp.) 5/11/2026 "The Future of AI Calling – Retell AI Review" 5/5 What do you like best about Retell AI? The conversations don’t feel robotic like most AI calling tools. The voice responses sound natural, the response time is fast, and it can handle real conversations smoothly without awkward pauses. I also liked how easy it was to build and customize call flows based on different business needs. Most of the important features are already available within the platform itself, so there’s very little extra configuration or setup needed compared to other tools. The integrations and automation features save a lot of manual work, especially for customer support and follow-up calls. Overall, it feels like a practical, complete, and reliable platform rather than just another AI demo tool. Review collected by and hosted on G2.com. What do you dislike about Retell AI? while the platform is powerful, some advanced customizations and workflow debugging can take time to fully understand in the beginning. There’s a learning curve when trying to fine-tune conversations for more complex use cases. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? It is solving the problem of handling repetitive and time-consuming business calls manually. Instead of relying completely on human agents for every inbound or outbound call, the platform automates conversations using realistic AI voice agents that can answer questions, schedule appointments, qualify leads, and handle support requests efficiently. For me, this has been beneficial because it reduces manual workload, saves operational time, and ensures calls are handled quickly without long wait times. Another big advantage is that most of the required features, integrations, testing tools, and automation capabilities are already available within the platform, so we did not have to spend extra time on heavy configurations or multiple third-party setups. It made the overall implementation faster, smoother, and much easier to manage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Software 5/9/2026 "Best AI Voice Platform for Building Dental Clinic Receptionists" 5/5 What do you like best about Retell AI? Retell AI makes it incredibly easy to build production-ready AI voice agents. The webhook integration with n8n is seamless, the LLM playground makes testing fast, the Knowledge Base feature is a game changer for FAQ handling, and the voice quality is natural enough for real clinic reception use. I built a fully functional AI dental receptionist with 8 functions, after-hours mode, and GHL CRM integration in under two weeks. Review collected by and hosted on G2.com. What do you dislike about Retell AI? The LLM chat playground does not save conversation history, which makes iterative testing harder. Pricing transparency for Knowledge Base usage could be clearer. Would also love more built-in error logging when webhook calls fail during live calls. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Dental clinics lose patients every day due to missed calls, after-hours inquiries, and overwhelmed front desk staff. Retell AI allowed me to build a 24/7 AI receptionist that handles appointment booking, rescheduling, cancellations, after-hours emergencies, and FAQ — all without human intervention. This directly reduces missed calls, improves patient experience, and frees up clinic staff to focus on in-person care. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Mendy E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mendy E.") ME Mendy E. Senior Product Manager Computer Software Mid-Market (51-1000 emp.) 5/19/2026 "Strong Product and Responsive Support — Still Some Growing Pains to Work Through" 4.5/5 What do you like best about Retell AI? Retell AI is straightforward and relatively easy to use. The platform offers a strong feature set, a clean interface, and makes it easy to build and iterate quickly. Customer support has also been responsive overall, though faster turnaround times would make the experience even stronger. Review collected by and hosted on G2.com. What do you dislike about Retell AI? Retell AI is still a growing platform, and some areas feel early-stage. Support scalability, foundational tooling, reporting, evaluations, observability, and operational AI management capabilities are still evolving. There’s strong potential, but some enterprise-grade features and deeper operational controls are not yet fully mature. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI enables us to deliver Voice AI capabilities to our users in a scalable and operationally efficient way. It helps automate business interactions, reduce manual workload, improve responsiveness, and create more consistent customer experiences. We also plan to expand into SMS engagement using the same underlying mechanisms and frameworks to support a unified communication model. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Hospitality 5/6/2026 "Highly Recommend this Beautiful Retellai" 5/5 What do you like best about Retell AI? Easy to use , the AI AGENT VOICE IS like Human and does its job , i am very impressed about how smart this system is and easy to Navigate Review collected by and hosted on G2.com. What do you dislike about Retell AI? I hope to get a good price on my usage , i am a start up with Bootstrap operations , i am already impressed with the way Retell Ai operates , Hope there is a credit for startups to get their foot in the door get some wins and opportunity to re invest the money made back in to Retell ai [ like a Retell capital allocated as credit from the money earned Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? I was personally making outbound calls now Retell Ai is helping me in outbound calls screen the customers , all i do is just follow up with the screened customers , this saves me a lot of heart ace some times i get a lot of rejection and it has a toll on my emotions , But with retell ai it takes the front line staff tasks and i just follow up with qualified Leeds who showed interest Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Marketing and Advertising 5/2/2026 "Well Designed and Comprehensive Platform for the voice agents" 5/5 What do you like best about Retell AI? What I like most about Retell AI is how quickly it enables the creation of production-ready AI voice agents without needing to build complex telephony or speech pipelines from scratch. The API-first design makes it easy to integrate with backend systems, and the latency is low enough to support near real-time conversational experiences. The platform also abstracts a lot of difficult infrastructure work (speech-to-text, LLM orchestration, text-to-speech, call handling), which significantly reduces development time. For developers, the webhook and function-calling style integrations are especially useful for connecting external tools and APIs. Review collected by and hosted on G2.com. What do you dislike about Retell AI? One limitation is that customization can feel somewhat constrained when trying to implement very complex or highly specialized conversational logic. While the system works well for standard use cases, deeper control over conversation state, routing logic, or low-level audio handling is limited compared to fully self-built pipelines. Another downside is that pricing can become significant at scale, especially for high-volume voice applications. Additionally, debugging multi-step conversational flows is not always very transparent, which can make troubleshooting edge cases slower than expected. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI helps solve the complexity of building real-time conversational voice agents by abstracting the full voice stack (speech-to-text, LLM reasoning, and text-to-speech) into a single integrated system. This removes the need to independently manage multiple services and significantly reduces engineering overhead. It also solves operational challenges in building scalable voice-based automation systems, such as handling concurrent calls, maintaining low latency, and integrating with backend business logic through APIs. The main benefit is faster deployment of production-ready AI voice agents, allowing me to focus more on business logic and workflow design rather than infrastructure. This results in reduced development time, easier experimentation, and quicker iteration for AI-driven customer interaction systems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Alternative Medicine 5/1/2026 "Blown away how well Retell AI is able to answer calls." 5/5 What do you like best about Retell AI? What I like best about Retell AI is the combination of cost, value, and quality. As a small business owner just getting started, it’s been incredibly helpful to have access to a service that feels premium without a premium price tag. It allows me to present a high-quality, professional front end to my customers, which is huge for building trust and credibility early on. It genuinely feels like I’m offering something polished and established, even while I’m still growing my brand. Review collected by and hosted on G2.com. What do you dislike about Retell AI? At this stage, I don’t have any major complaints, but there are a couple of areas where I think Retell AI could improve. Since everything is still new to me, more structured training resources or tutorials would be really helpful—especially around dialing in the personality and behavior of the AI agent. That’s been one of the more challenging parts to fine-tune. I’ve been able to make progress using tools like ChatGPT, but having clearer guidance directly within the platform would make the process smoother and faster. I’ve also noticed a slight delay between when a user speaks and when the AI responds. It’s not a dealbreaker, but reducing that lag would make the experience feel even more natural and seamless. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is solving a major problem for me. I wanted a premium, professional, and knowledgeable voice answering my phones, and it delivers on that. I’ve even tested it with multiple three-way calls with friends and family, and every single person was genuinely impressed with how natural and professional the agent sounded. It gives me confidence that I’m presenting a high-quality first impression to anyone who contacts my business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Health, Wellness and Fitness 4/30/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "This is super Fantastic" 5/5 What do you like best about Retell AI? Retell AI makes building and deploying voice AI agents incredibly fast and simple. The real-time conversation quality, low latency, and natural-sounding responses stand out the most. It’s especially helpful for creating scalable customer support or automation systems without needing deep technical complexity. The platform feels developer-friendly while still being powerful enough for real-world use cases. Review collected by and hosted on G2.com. What do you dislike about Retell AI? While Retell AI is powerful, it can feel limited in customization for more advanced or niche use cases. Debugging conversations and fine-tuning behavior isn’t always straightforward. Pricing and scalability may also become concerns for smaller developers or startups. Additionally, better documentation and clearer onboarding would make the platform more accessible for beginners. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI solves the problem of building reliable, real-time voice agents without complex infrastructure. Instead of spending weeks setting up speech-to-text, latency optimization, and conversation handling, I can quickly deploy AI agents that handle calls, automate responses, and manage user interactions efficiently. This benefits me by saving development time, reducing operational costs, and allowing me to focus more on building useful AI products rather than dealing with backend complexity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![John L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John L.") JL John L. 4/28/2026 "Highly recommend Retell AI if you want more customers without extra staff." 5/5 What do you like best about Retell AI? Retell AI has been a game-changer for my HVAC business posted on Craigslist, and I’ve been getting a lot more qualified leads and service calls. The AI sounds very natural, handles customer conversations well, books jobs for me, and works great even when I’m out on calls. Super easy to use and it’s already paying for itself many times over. Review collected by and hosted on G2.com. What do you dislike about Retell AI? I don’t have any major dislikes at the moment. The only small thing is that it occasionally needs a bit of fine-tuning for very specific HVAC technical questions, but overall it’s performing excellently. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is solving my biggest problems as an HVAC business owner — not getting enough leads and missing calls while I'm out on jobs. The AI now answers calls 24/7, sounds completely natural, qualifies customers, answers service questions, and books appointments for me. This has dramatically increased my qualified leads and booked jobs without needing extra staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Consulting 4/27/2026 "Easy to set-up, easy to use, and incredibly intelligent." 5/5 What do you like best about Retell AI? Once you can figure out the interface, it is super simple to use. The voices sound very natural, and the intelligence layer is pretty stunning. AI does a fantastic job of capturing context, and if you take the time to set up the after-call analysis features properly, you get incredibly rich details. Review collected by and hosted on G2.com. What do you dislike about Retell AI? It can get expensive. If you are getting a high number of calls and using an advanced AI model to interpret and guide the conversation, expect to pay upwards of $1 per call for 4 - 5 minutes. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell is solving the problem of just having a plain jane answering machine. It allows me to not have to pick up calls during periods of intense work. Retell can also answer many basic questions that might take up a decent portion of my day and allows me the first level triage that I've been needing, without the expense of a live receptionist. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Software 4/25/2026 "Easy use" 5/5 What do you like best about Retell AI? What I like most about Retell AI is how fast it is to build realistic voice agents that actually sound natural and useful for real businesses. The latency is low, the voice quality feels human, and the workflow for connecting telephony with AI is much cleaner than many other platforms. It makes it practical to build sales, support, and appointment agents without creating unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about Retell AI? One downside is that pricing can become expensive quickly when testing multiple calls or scaling to many customers. Also, some advanced integrations and setup steps can feel technical for non-developers, especially around telephony providers and production deployment. Better onboarding for business users and clearer cost visibility would make the platform even stronger. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is helping solve lead response delays, missed opportunities, and the lack of consistent follow-up in sales processes. For businesses like ours, many potential customers ask for information but never receive immediate attention. With voice AI agents, we can qualify leads faster, schedule demos automatically, and provide instant responses without depending entirely on human availability. This improves conversion rates, saves time, and creates a much better customer experience. Review collected by and hosted on G2.com. 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