--- title: Retell AI Reviews meta\_title: 'Retell AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2638 reviews by the users' company size, role or industry to find out how Retell AI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 2638 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Retell AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. [(494 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949850&qs=pros-and-cons#reviews) Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. [(144 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242461&qs=pros-and-cons#reviews) Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. [(142 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949858&qs=pros-and-cons#reviews) Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. [(119 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949855&qs=pros-and-cons#reviews) Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. [(112 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242724&qs=pros-and-cons#reviews) Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. [(116 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949874&qs=pros-and-cons#reviews) Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. [(87 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242559&qs=pros-and-cons#reviews) Users find the **steep learning curve** challenging, though support is available to ease the process. [(80 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242441&qs=pros-and-cons#reviews) Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. [(66 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242480&qs=pros-and-cons#reviews) Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. [(64 mentions)](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242174&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Retell AI ##### 1. Ease of Use Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. [ See 494 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949850&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User 5.0/5 "Great service" What do you like about Retell AI? how its so easy to get going. i was set up and using this tool and its top quality. AN 5.0/5 "Very good weebsite" What do you like about Retell AI? convenience, ability to connect to Google Calendar, great ability to create in the JSON system ##### 2. Helpful Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. [ See 144 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242461&qs=pros-and-cons#reviews) See Related User Reviews ![PAK S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PAK S.") PS PAK S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Call Handling with Retell AI" What do you like about Retell AI? I find Retell AI really helpful for customer call handling. I like its call handling and agent LLM features, and the customer support is great for inf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It's great." What do you like about Retell AI? It's helpful because I can create AI receptionist agents. ##### 3. User Interface Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. [ See 142 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949858&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "best AI phone for any biz easy start offer trial headless integration overall score above 9/10" What do you like about Retell AI? easy integration and UX journey clear and optimized for any kind of users devlepers and non tech guys AN 5.0/5 "MVP in minutes" What do you like about Retell AI? Good and intuitive interface, well documented, has API, easy to integrate to other systems ##### 4. Integrations Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. [ See 119 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949855&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Very good weebsite" What do you like about Retell AI? convenience, ability to connect to Google Calendar, great ability to create in the JSON system AN 5.0/5 "I believe that this solution should become the basis of all modern call centers." What do you like about Retell AI? Easy to configure connection to SIP telephony. Easy to build agent logic. Ability to connect to external solutions via API ##### 5. Simple Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. [ See 112 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242724&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "The platform has a very easy to use interface and the low latency and the models are great" What do you like about Retell AI? The single prompt agent is a game changer for creating fast and simple agents. The custom function calling is extremely good because it allows the age ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Great Voice Agent Platform" What do you like about Retell AI? The ability to so easily build ai voice agents and deploy. ### 5 Cons or Disadvantages of Retell AI ##### 1. Missing Features Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. [ See 116 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=1949874&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "I believe that this solution should become the basis of all modern call centers." What do you dislike about Retell AI? Lack of ability to select server location to ensure connection speed. Lack of access to outgoing call logs (in a situation where an agent tries to mak ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User 5.0/5 "good app" What do you dislike about Retell AI? not all feratures are available on this web app ##### 2. Expensive Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. [ See 87 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242559&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "The platform has a very easy to use interface and the low latency and the models are great" What do you dislike about Retell AI? I think the SMS function is a little bit expensive ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "It's great." What do you dislike about Retell AI? The downside is that it needs payments to use. ##### 3. Learning Curve Users find the **steep learning curve** challenging, though support is available to ease the process. [ See 80 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User 5.0/5 "Incredible product" What do you dislike about Retell AI? Not much to complain about, it takes a second to understand their billing system since there are so many moving parts AN 5.0/5 "Easy User Experience" What do you dislike about Retell AI? No Guided tutorials for new customers just learning the platform ##### 4. Limited Features Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. [ See 66 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242480&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User 5.0/5 "good app" What do you dislike about Retell AI? not all feratures are available on this web app AN 4.5/5 "It is so simple and straightforward." What do you dislike about Retell AI? I think there should be more template options for voice agents. ##### 5. Poor Understanding Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. [ See 64 mentions ](https://www.g2.com/products/retell-ai/reviews?filters%5Bsentiment_snippet%5D=2242174&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User 5.0/5 "Easy to use, quick to experiment, great initial result" What do you dislike about Retell AI? Right now, agents still pronounce names in english, even though it has been prompted to speak in spanish and is using a voice in spanish. Not a dealbr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 5.0/5 "magnific experience" What do you dislike about Retell AI? the process of integrating automated functions is not very clear to me LS Luciana S. IT Manager Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/31/2026 "Straightforward Setup and Flexible AI Voice Agents with Natural-Sounding Quality" 4.5/5 What do you like best about Retell AI? Retell AI has significantly supported our team in deploying and building AI voice agents and no complex development experienced I discovered that Retell AI Setup and configuration process very straightforward and the tool gives us highly flexibility The software made the voice quality for our customers very natural, and the time it takes to respond is completely manageable I also appreciate the integration capabilities that Retell AI offers, and this foster easy connectivity with voice agents The operational abilities from Retell is seamless and we customize individual or customer conversations to suite the interactions Review collected by and hosted on G2.com. What do you dislike about Retell AI? Retell AI has largely supported our conversations, but advanced settings and configurations needs individuals with experience concerning conversational AI The process of fine tuning the AI voice agents takes more testing and time use Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI has significantly improved the automation process of routine call conversations a d this demanded many staff to be involved previously We struggled with time when handling repetitive inquiries, but the software has streamlined the process by offering reliable and timely feedback Retell AI handles our customers queries even outside the normal business hours and this increase their satisfaction The tool is resourceful in scaling the interactions that our customers queries even have, where it maintains consistency in every call made Besides, Retell AI helps our team to concentrate on other important and high value cases, instead of taking much time on repetitive queries Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite AN Verified User in Information Technology and Services 5/30/2026 "Powerful and reliable Retail AI solution" 5/5 What do you like best about Retell AI? What I like best about Retell AI is how practical and effective it is for real business use cases. We use it ourselves, and we have also implemented it for multiple clients, including in the publication and healthcare industries. The voice AI quality, automation capabilities, and flexibility make it easy to create useful AI calling and customer interaction workflows. Our clients have been happy because it saves time, reduces manual work, and improves response efficiency. Review collected by and hosted on G2.com. What do you dislike about Retell AI? There is not much to dislike overall. Some advanced use cases can take a little time to configure properly, especially when the workflow is complex or needs custom integration with existing systems. But once the setup is done correctly, it works very well and delivers good results. But we used MCP for doing the same using Codex. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is helping us solve the problem of handling repetitive customer communication and operational calls manually. It allows us to build AI voice agents that can talk to users, answer common questions, collect information, qualify leads, book appointments, and route queries more efficiently. For us, the biggest benefit is automation at scale. We use it internally, and we have also set it up for clients in industries like publication and healthcare. It reduces manual workload, saves time for teams, improves response speed, and gives customers a smoother experience. For publication industry clients, it helps manage inquiries and follow-ups more efficiently. For healthcare clients, it supports appointment-related communication and basic process automation. Overall, Retell AI helps us deliver faster, smarter, and more reliable communication workflows for our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Software 6/11/2026 "One of the most important SaaS of 2026 and beyond" 5/5 What do you like best about Retell AI? This app is life saver for any company that is doing repetitive phone calls. Retell can complete lead qualification calls like a human, never has mood swings and gets the answers 99% right all the time. Seriously nobody likes to do 100 calls where the same questions over again to qualify leads, if you haven't switched to Retell yet, the best time is today. Setting it up is only a days work. By doing this you save a ton of time and call more customers. Review collected by and hosted on G2.com. What do you dislike about Retell AI? Would be great if I could get the international phone numbers directly from retell, it's a hassle dealing with Twilio or it should direct me to trusted alternatives where I can get the phone numbers. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? With Retell I'm 24h available and will never miss a lead. It handles the boring stuff so I can focus on building my business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Consumer Services 5/28/2026 "Excelent tool" 5/5 What do you like best about Retell AI? Retell AI makes it incredibly easy to build and deploy conversational voice agents. The function calling system integrates seamlessly with external tools like n8n and Airtable, allowing complex workflows such as appointment booking, caller identification, and lead management to work in real time during calls. The test interface directly in the browser is a great time saver. Review collected by and hosted on G2.com. What do you dislike about Retell AI? he documentation for connecting third-party phone providers via SIP trunking could be more detailed, especially for beginners. Some advanced configuration steps require prior knowledge of SIP protocols. A more guided setup wizard for Twilio integration would be a great improvement. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? We are building an AI receptionist for a dental clinic that handles appointment booking, cancellations, and rescheduling automatically via phone. Retell AI allows us to replace missed calls and after-hours inquiries with a 24/7 voice agent that sounds natural and integrates directly with our calendar and CRM. This saves significant time for the clinic staff and improves the patient experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Automotive 5/27/2026 "Powerful AI Voice Infrastructure for Fleet Operations" 5/5 What do you like best about Retell AI? What we like most about Retell AI is the speed of implementation and the flexibility to build enterprise-grade AI voice agents. The platform makes it easy to create scalable customer service, collections, roadside assistance, and operational workflows with low latency and natural conversations. We also value the API-first approach and how easily it integrates into existing business systems and omnichannel environments Review collected by and hosted on G2.com. What do you dislike about Retell AI? One area that could improve is the onboarding documentation for more advanced enterprise use cases. As we scale more complex AI operational workflows, having additional examples for large-scale integrations, analytics, monitoring, and multi-channel orchestration would make adoption even faster for enterprise teams Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is helping us automate high-volume customer interactions across fleet management, leasing operations, maintenance coordination, roadside assistance, and collections workflows. It reduces operational response times, improves customer service availability, and helps our teams scale support operations without increasing headcount at the same pace. The platform also enables us to centralize AI-driven voice interactions as part of a larger omnichannel strategy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Information Technology and Services 5/26/2026 "Powerful Voice AI Platform for Real Business Automation" 5/5 What do you like best about Retell AI? What I like best about Retell AI is how fast and flexible it is for building real-time voice AI agents. The call quality, latency, and conversational flow are impressive compared to many other platforms I tested. I also like how easy it is to integrate with automation tools like n8n, GoHighLevel, and OpenAI to create appointment booking and customer support systems. Review collected by and hosted on G2.com. What do you dislike about Retell AI? One thing I dislike is that advanced workflows and prompt tuning can still require a lot of testing and experimentation, especially for production-ready voice agents. The pricing can also become expensive when scaling or doing many test calls during development. More beginner-friendly templates and debugging tools would also help new users. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is helping solve missed calls, repetitive customer inquiries, and manual appointment scheduling for businesses. It benefits me by allowing me to build AI voice receptionists that can answer calls 24/7, handle bookings, and improve customer response times while reducing manual work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Marketing and Advertising 5/26/2026 "RETELL AI - THE BEST" 5/5 What do you like best about Retell AI? Unbelievable sub-second latency and human-like conversation flow I've tested several AI voice agent platforms, and Retell AI blows the competition out of the water when it comes to speed and conversational realism. The sub-second response latency completely eliminates that awkward "robotic pause" that ruins most AI calls. Callers frequently have no idea they are speaking to an AI agent because the turn-taking and interruption handling are so smooth. If you are building high-volume inbound or outbound setups, Retell is the definitive infrastructure layer to use. High reliability, great developer flexibility, and solid uptime. Highly recommended! Review collected by and hosted on G2.com. What do you dislike about Retell AI? nothing at all, retell ai is that good, exceptional Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI addresses the critical friction points of traditional voice automation and telephony engineering. Building a truly human-like voice agent used to mean stitching together a messy tech stack: a Speech-to-Text (STT) provider, a Large Language Model (LLM) orchestration layer, and a Text-to-Speech (TTS) provider—all while fighting a constant battle against audio latency and awkward conversational pacing. Retell AI serves as an enterprise-grade voice orchestration platform that solves several core structural problems. 1. The Problems Retell AI SolvesThe "Awkward Pause" (Latency Optimization)The Problem: Standard voice APIs suffer from multi-second delays while processing audio, generating text, and synthesizing a voice. In a phone call, a 2-second silence feels broken, leading to callers continually interrupting the machine or hanging up.Retell's Solution: It acts as a unified, sub-second latency engine. By handling the real-time audio streaming pipeline directly, it achieves sub-500ms response times, creating a natural back-and-forth flow. Clumsy Interruption Handling & Turn-TakingThe Problem: Most basic voice bots are rigid; they must finish speaking their entire pre-generated script before they can listen to the user again. If a human interrupts to say, "No, wait, my email changed," the bot blunders ahead blindly.Retell's Solution: Built-in conversational intelligence that supports natural "backchanneling" (nodding along with "uh-huh" or "got it") and handles sudden interruptions gracefully. The moment a human speaks, the agent stops talking and shifts context mid-sentence. Brittle Prompting & AI HallucinationsThe Problem: Relying purely on an open-ended prompt for a phone agent frequently results in the AI wandering off-script, making up fake pricing data, or getting trapped in logical loops.Retell's Solution: Features like Conversation Flows introduce a structured visual node-and-edge system. Developers can strictly constrain the paths an agent can take (e.g., Lead Gen → Qualification → Booking), enforcing predictable business logic while preserving natural language flexibility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Belal A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Belal A.") BA Belal A. AI Automation Engineer Small-Business (50 or fewer emp.) 6/18/2026 "Effortless Workflow Automation with Retell AI" 4.5/5 What do you like best about Retell AI? I like how easy it is to build AI voice agents with Retell AI. The workflow builder is intuitive, and the voice sounds natural, which makes creating AI phone agents for real estate and dental clinic use cases a breeze. The integrations are very useful and save a lot of development time. I also found the pricing to be more transparent, and had a better overall experience getting started. The setup was easy because the interface is intuitive and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Retell AI? More ready-to-use templates for industries like real estate and dental clinics would make onboarding faster. More ready-to-use templates for business workflow would make it much faster to get started. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? I use Retell AI to automate customer calls, book appointments, and qualify leads, reducing repetitive manual tasks. Review collected by and hosted on G2.com. Show More 7/9/2026 Validated ReviewerSource: Organic AN Verified User in Consulting 5/25/2026 "Powerful AI Calling Platform With Serious Automation Potential" 5/5 What do you like best about Retell AI? Retell AI makes building production-ready voice agents surprisingly accessible. The platform is powerful enough for advanced automation workflows but still intuitive enough to get started without deep engineering experience. The voice quality, workflow flexibility, integrations, and ability to create realistic conversational agents for real business use cases are what stand out most. Review collected by and hosted on G2.com. What do you dislike about Retell AI? The platform can have a bit of a learning curve when publishing and troubleshooting live agent behavior, especially for first-time users. Some debugging steps and audio configuration options could be clearer, and more guided setup documentation would make onboarding smoother. That said, once you understand the workflow, it becomes much easier to use effectively. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI solves the challenge of building reliable, human-like voice automation without needing to create an entire calling infrastructure from scratch. It removes a lot of the technical complexity involved in voice AI development and makes it much faster to launch working agents for real business use cases. This benefits me by saving development time, making experimentation easier, and allowing me to focus more on designing effective workflows and business solutions instead of spending time on backend voice engineering. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Information Technology and Services 5/24/2026 "Powerful Voice AI Platform for Real Business Automation" 5/5 What do you like best about Retell AI? What I like best about Retell AI is how fast and flexible it is for building real-time voice AI agents. The call quality, latency, and conversational flow are impressive compared to many other platforms I tested. I also like how easy it is to integrate with automation tools like n8n, GoHighLevel, and OpenAI to create appointment booking and customer support systems. Review collected by and hosted on G2.com. What do you dislike about Retell AI? One thing I dislike is that advanced workflows and prompt tuning can still require a lot of testing and experimentation, especially for production-ready voice agents. The pricing can also become expensive when scaling or doing many test calls during development. More beginner-friendly templates and debugging tools would also help new users. Review collected by and hosted on G2.com. What problems is Retell AI solving and how is that benefiting you? Retell AI is helping solve missed calls, repetitive customer inquiries, and manual appointment scheduling for businesses. It benefits me by allowing me to build AI voice receptionists that can answer calls 24/7, handle bookings, and improve customer response times while reducing manual work. Review collected by and hosted on G2.com. 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