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Retail Pro Reviews & Product Details

Mr H.
MH
Digital Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Retail Pro?

We can send mails to our customers by the automated mood of this tool. We can make a different contact list on a single Mailchimp. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

We only have one mail that we can use to send templated emails to customers, and also have limited templates. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

We can send emails to thousands of persons by just clicking. We get a template to send a email that is very useful for me cause it's very time taking and breaking my timelines. Review collected by and hosted on G2.com.

Retail Pro Overview

What is Retail Pro?

Retail Pro is a retail management software platform with powerful POS, inventory, employee, and customer management, back office, and reporting capabilities.

Retail Pro Details
Languages Supported
Arabic, German, Greek, English, French, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Thai, Vietnamese, Chinese (Simplified)
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Product Description

Retail Pro is a retail management software platform with powerful POS, inventory, employee, and customer management, back office and reporting capabilities.

How do you position yourself against your competitors?

Retail Pro is a trusted, agile platform for retail of any scale. It is a proven solution for global retailers who need robust features, with local support everywhere for multiple currencies, taxations, and regional regulatory policies. Whether you operate as a franchise, corporate store, outlet, or multi-subsidiary retailer, you can overcome data fragmentation and configure Retail Pro to your exact workflow, branding, and business needs.

Retail Pro is customer-centric, consistent software that helps you build engaging experiences at all retail touch points. You can access every feature of Retail Pro from your back-office desktop computer, POS, sales floor kiosk, or any Apple, Android, or Windows mobile device.

You can leverage application program interfaces in Retail Pro to connect and share your retail data across your POS, e-commerce sites, loyalty, RFID, merchandising, clienteling, and any other kind of tool you use to make your business what it is.


Seller Details
HQ Location
Folsom, CA
Twitter
@RetailProNews
3,418 Twitter followers
LinkedIn® Page
www.linkedin.com
367 employees on LinkedIn®

Ulyana A.
UA
Overview Provided by:
Marketing Manager at Retail Pro International, LLC

Recent Retail Pro Reviews

Roshnie G.
RG
Roshnie G.Mid-Market (51-1000 emp.)
4.0 out of 5
"One of the best software"
It's a quick software for billing. Billing process is really simple and the best part is if you need to get all the billing details, you can just g...
Mr H.
MH
Mr H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best tools for customized emails template and easy to use."
We can send mails to our customers by the automated mood of this tool. We can make a different contact list on a single Mailchimp.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.0 out of 5
"Extensive, but antiquated."
There is a great deal of information and data that you can find in the reports sections of RetailPro.
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Retail Pro Media

Retail Pro Demo - Retail Pro
Retail Pro
Retail Pro Demo - Retail Pro
Retail Pro is web-based and the full set of robust features is accessible on any mobile or desktop device.
Answer a few questions to help the Retail Pro community
Have you used Retail Pro before?
Yes

31 out of 32 Total Reviews for Retail Pro

3.8 out of 5
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31 out of 32 Total Reviews for Retail Pro
3.8 out of 5
31 out of 32 Total Reviews for Retail Pro
3.8 out of 5

Overall Review Sentiment for Retail ProQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Roshnie G.
RG
Vendor Management Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Retail Pro?

It's a quick software for billing. Billing process is really simple and the best part is if you need to get all the billing details, you can just get it in a click. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

No con's about Retail pro. I have used it for 5 yrs and it is just amazing Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

Stock inventory count, Billing, Keeping a track of all the inventory records etc.

After learning the process to handle Retail pro, I started loving it. Review collected by and hosted on G2.com.

EE
Assistant Brand Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Retail Pro?

Retail Pro is a handy software to use as point of sale solution. In store level it provides a facility to register transaction and transfer the items one branch to the other. The staff can grant discounts within their allowed limit. If the stores on sale, prices can be updated to another price level and schedule it to be activated on certain date. It has comparatively clear interface where users can select the options they need without a hassle. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

You need to get vendor side support to implement the system and need to consider separate tool to import and create new items to the database. Additionally sometimes the polling from the store side will not complete and might need to do it manually again. Review collected by and hosted on G2.com.

Recommendations to others considering Retail Pro:

This is a great point of sales solution which can cater to Retail industry. It has comprehensive set of tools and facilities to enhance its suitability to the retail industry. Companies need to form a strong service level agreement with the vendor so they can have good support. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

It has all the features as point of sale system and helps to manage employee privileges according to authority level. It can produce well detailed reports. Staff can register sales faster which it suits both department stores and boutiques. Review collected by and hosted on G2.com.

TJ
Sales Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Retail Pro?

Retails pro V9 provides end to end, point of sale facility with the great visibility on inventory management and shipment receiving. As a point of sale software it's extremely user friendly. Transaction recording speed is admirable. Functions like stock aging, shipment batch recording are extremely useful for organization operates on retail industry. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

The reporting module is extremely complected and highly technical. Customization of the reports always has to be consulted with the vendor company and pricing scheme is not suitable for every level of organizations. The software support services should be improved. Review collected by and hosted on G2.com.

Recommendations to others considering Retail Pro:

It''s recommended to use the software for sales purpose. It provides user friendly interfaces for the sales staff while administrators can have complete control over the sales registered, inventory management, shipment receiving and pricing. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

The software is entirely used for sales purpose. At store level it has been configured as POS and the back end it used to update the shipments, maintain the inventory, update prices for the items and report generation. It help to control user access levels and segregation of duties who uses the software. Review collected by and hosted on G2.com.

SUMIT S.
SS
Senior RPA Developer
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Retail Pro?

Best about Rpro is that it's so flexible & light. Rpro is open and all the queries are easily available over the net. Rpro is easy and anyone can automate through its academy and lessons. Rpro has ease of use, ease of customization, ease of delivery. Rpro is the most preferred tool because of its simple and handy GUI. The GUI is the most important part of this tool because they simplify my work to much extent. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

Sometimes the reports are not generated. Also some of the buttons get disabled because of that the reports cannot be fetched.This is one of the finest tool for Sales but it needs improvement. Review collected by and hosted on G2.com.

Recommendations to others considering Retail Pro:

It is one of the finest tools. Rpro is the best tool if you work in a large organisation as it keeps records of your sales and one can access them very easilty due thier user-friendly GUI. It has profited our organization on a large scale and we are happy to have such tool in our organisation. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

We are trying to automate every rule-based process. The reconciliation process, PDF invoicing, etc. Benefits received majority are time-saving and can run the bot anytime. Review collected by and hosted on G2.com.

CD
Marketing Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Retail Pro?

Retail Pro uses as point of sale software for our department stores. It helps to register sales, returns, exchanges and process payments either card, cash or split. The easy to use interface is extremely helpful for sales staff to register transactions in minimum time. It provides various options to filter and select an item from the inventory. The transfer option used to send items which is not available in one location to other. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

The reports of the Retail pro is extremely complicated process which can cost significant amount of money at every customization. The support is not skillful enough to solve issues instantaneously. The new reporting dashboard is way expensive. Review collected by and hosted on G2.com.

Recommendations to others considering Retail Pro:

Retail Pro suits as a Point of Sales software for department stores which can have high rate of transactions. The pricing model is a significant factor when choosing the software and organization has to decide which reports they need in advance to get them customized initially. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

It helps to register sales and returns at our department stores. User levels can be defined to segregate the duties and limit the access. It provides facility to update purchasing orders, receive shipments, dispatch them to corresponding stores, monitor the inventory and generate KPI reports. Review collected by and hosted on G2.com.

TW
System Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Retail Pro?

Retail Pro 9 reporting and analysis system is something worth to be mentioned. it provides more customized reports to be generated. additionally, They have upgraded the inventory management as well. Retail pro allows the batch indication to the item too. User friendly interface allows most of the staff to adopt to the system with minimal time. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

Even though the RetailPro9 provides fascinating reporting and analysis system, report customization is quite complicated. Not like the previous versions, it far more in to technical. There are some predefined customized to use yet if the business requires more complicated report it is hard to make one. Implementation period is little bit lengthy and it needs great amount of vendor support to go live. Review collected by and hosted on G2.com.

Recommendations to others considering Retail Pro:

Retail Pro is highly useful at Retail industry as a POS solution. It brings more visibility on how the business works and helps a lot with decision making. New reporting platform allows to get extremely customized report but it will be at some cost. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

Retail pro is the total POS solution for us. It's capable of managing inventory, placing an order, reporting, managing POs, Receiving etc. It allows to assign batch no to the item so we can monitor and generate stock aging reports too. It's highly recommend software solution to use in retail industry. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Retail Pro?

There is a great deal of information and data that you can find in the reports sections of RetailPro. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

The interface is slow and very 90s. It doesn't feel like a modern POS at all. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

As a PoS system for a retail business. Review collected by and hosted on G2.com.

Marc B.
MB
Application Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Retail Pro?

It's full of option .i like more prism

They keep upgrade it .

They have assistance always

Based on oracle db Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

Some little bugs nut they keep fix and they take responsibility of it

It's a little bit heavy Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

I solve problems of plugins but not problem of software Review collected by and hosted on G2.com.

WM
Retail Cashier
Consumer Goods
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Retail Pro?

Because it accepts payment from various means customer find it better to do business with us as they don't have to have money in cash. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

It needs some training and tutorial so as to be able to use it effectively. Review collected by and hosted on G2.com.

Recommendations to others considering Retail Pro:

Alternative means of payment available. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

Payment processing

Inventory management. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Retail Pro?

I really like the ease of use, it is very easy to teach coworkers how to use the registers and get accustomed to the system. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

The start up process is a bit tedious, and the software sometimes has issues when accessing the touch menus. Review collected by and hosted on G2.com.

What problems is Retail Pro solving and how is that benefiting you?

It made it so much easier to deal with customers instead of having hotkeys for everything. Review collected by and hosted on G2.com.