I like how Responsive, formerly RFPIO, provides quick and good responses that save me time. It's helpful that they have technical information that I don't have, which solves my problem of answering a lot of technical questions. I appreciate the Slack channel where their team can work on my RFP, not just one person. Their use of Slack for communication was really good, allowing for smooth interactions. The initial setup was easy since they quickly opened a Slack channel, communicated what the next steps were, and everything went well. Review collected by and hosted on G2.com.

nothing negative in my experience Review collected by and hosted on G2.com.

Our RFP process was very convoluted and the team was working out of Teams, Sharepoint, and Google Drive. Responsive helps us to streamline the process. Review collected by and hosted on G2.com.

One challenge we've encountered is that the platform can occasionally misinterpret context when similar names are used across different entities, such as a division and a company sharing the same name. In those cases, the AI may generate responses based on the wrong context. We've also found that the quality of AI-generated responses is highly dependent on how well content is organized. If collections, tags, or content structure are not configured properly, response accuracy can be impacted significantly.

That said, I appreciate that Responsive offers content audits and strategic guidance. The team's recommendations on collection structure, tagging, and content organization have been valuable in helping maximize the effectiveness of the platform.

Another common concern is cost. Responsive represents a significant investment compared to some competitors, and organizations evaluating AI-powered response tools may question whether a standalone platform provides enough value over using general-purpose AI tools such as ChatGPT. However, the comparison often comes down to whether a company needs the governance, content management, collaboration, and compliance capabilities that Responsive provides in addition to AI-generated content. Review collected by and hosted on G2.com.

I like the way Responsive stages projects and handles the ingesting of customer's documents, creating a consistent method for managing RFPs with a unified look and feel. The 'Recommendations' engine is impressive; it automatically searches through the library or past projects to find suitable responses to questions, acting like an 'auto find' for the best responses. I appreciate the advanced functionality Responsive offers, which is essential for our needs, making it the most comprehensive RFx response platform I've used. Despite its complexity, once correctly set up, it works really well and provides meaningful responses based on the library content. Advances in the AI functionality are truly impressive in the platform and ensure that responses are well found, well crafted, with high quality and accuracy (free of spelling and grammar mistakes). Review collected by and hosted on G2.com.

I found that the Auto-Respond functionality never worked well previously, but thankfully the Responsive team is implementing more AI functionality to improve this. Also, Loopio, which we used before, was much easier for onboarding teams due to its simpler and better UI/UX, although Responsive offers richer and more advanced functionality, which we need. Review collected by and hosted on G2.com.

We use and love Responsive's content library, AI for drafting and improving content, and project features for responding to RFPs. Review collected by and hosted on G2.com.

The UI is a bit antiquated. I find it's easy to lose track of my place when reviewing responses in RFP projects. However, the different views and filters are a great help.

We are also struggling to complete and export the final version of our responses from Reponsive. We have to do a bit of work outside of Responsive. I wish we could do more formatting of our responses in Responsive. Review collected by and hosted on G2.com.

The Q&A pair structure is extremely intuitive and makes it easy to organize and reuse content across proposals. The search functionality is especially strong - it’s fast, accurate, and significantly more efficient than traditional tools like SharePoint when trying to locate specific answers or past write-ups. Overall, it streamlines content discovery and helps teams respond more quickly and consistently. When we implemented the tool, we nearly doubled the number of RFI responses our team could handle. Review collected by and hosted on G2.com.

There can be a bit of a learning curve upfront (especially for personnel who don't use the tool on a daily basis) when setting up and organizing content to get the most value out of the platform. That said, their support team is world class and is very "responsive" and helpful - they do a great job of quickly addressing questions and helping you optimize how you use the tool. Review collected by and hosted on G2.com.

Responsive is an excellent platform for managing the RFP process with speed and ease. Its user-friendly interface, automation, and collaboration tools save time and improve accuracy, while the content library keeps proposals consistent. The platform is easy to implement, and customer support is always quick, helpful, and reliable. I use it regularly and highly recommend it. Review collected by and hosted on G2.com.

New users may take some time to get used to all the features, and the content library search is not always accurate or easy to use. Review collected by and hosted on G2.com.

Responsive makes the proposal response process so much easier. It automates follow-up, and the AI Draft feature reduces time spent on first drafts. Onboarding was a breeze, and the Responsive Academy is fantastic for learning the software. The user interface is easy to use and is very user-friendly. The integrations into Salesforce definitely reduce duplication of data, and the automatic updates have been fantastic. The overall performance of the software and reduction in labor hours is definitely worth the investment. Review collected by and hosted on G2.com.

Have not found any negative items at this time. Review collected by and hosted on G2.com.

Responsive is at its strongest when it helps teams build and maintain a comprehensive, centralized content library, and then efficiently reuse that content when responding to RFPs through the Projects module. Having a single source of vetted answers cuts down on time spent searching for information and helps keep responses consistent from one submission to the next. Being able to pull relevant content directly into active projects and tailor it as needed streamlines the response process while still supporting quality and accuracy. Review collected by and hosted on G2.com.

Responsive delivers the most value when the content library is actively maintained, so it does require ongoing effort to keep answers current and well organized. There can also be a learning curve for occasional users, especially when navigating the platform or figuring out how to best apply existing content within projects. While these challenges are manageable, they still call for an upfront investment in user enablement, along with regular content upkeep, to achieve consistent results over time. Review collected by and hosted on G2.com.

I really like that they listen to the feedback from their customers and work to give customers the best user experience. The AI features are helpful in responding to our questionnaires and proposals in a concise and cohesive manner, ensuring that everything we send out to our customers is consistent. Also, being able to save information gathered from other teams in the organization into the database for future reference is very beneficial. This all saves time for our team, and for the SMEs that we rely on. Review collected by and hosted on G2.com.

Oftentimes, the interface is not intuitive to the user. At least not in our particular situation or industry. Review collected by and hosted on G2.com.

Responsive helps our team organize solicitation responses and create and tweak best of content. We use it for all of our responses, RFQs, RFPs, SOWs and more. It is a great tool for collaboration, for saving our write-ups, and for consistent messaging. Review collected by and hosted on G2.com.

Sometimes, it is unclear if others are in Responsive/if and how your work has saved. If multiple people are working in the same section at once, we have had a few hiccups before. Review collected by and hosted on G2.com.