---
title: respond.io Reviews
meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 510 reviews by the users' company size, role or industry
  to find out how respond.io works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 510
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# respond.io Reviews
**Vendor:** respond.io  
**Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 510
## About respond.io
Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results.



## respond.io Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. (98 reviews)
- Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. (51 reviews)
- Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. (46 reviews)
- Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. (34 reviews)
- Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. (33 reviews)
- Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (29 reviews)
- Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (27 reviews)
- Automation (26 reviews)
- Time-saving (23 reviews)
- Features (22 reviews)

**What users dislike:**

- Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. (18 reviews)
- Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. (15 reviews)
- Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. (14 reviews)
- Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. (10 reviews)
- Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. (8 reviews)
- Buggy Features (7 reviews)
- Call Issues (7 reviews)
- Insufficient Information (7 reviews)
- Learning Curve (7 reviews)
- Limited Features (7 reviews)

## respond.io Reviews
  ### 1. Amazing Support, Stable Platform and Regular Product Improvements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sam K.

**Reviewed Date:** October 24, 2025

**What do you like best about respond.io?**

The platform is stable. Their ai support is quite comprehensive and when human support is needed it's, fast and very personal and engaging.

**What do you dislike about respond.io?**

The price is a bit on the higher end, and linked in as a channel is not supported yet.

**What problems is respond.io solving and how is that benefiting you?**

An Omnichannel solution with ai integration, this helps cross channel engagement and creates a centralized inbox where everything can be standardized

**Official Response from George Wong:**

> Thank you for the amazing review! 🙌 We’re thrilled to hear you’re enjoying the platform’s stability and finding value in both our AI tools and support team: we aim to offer the best of both worlds.

We’re aware of the interest in LinkedIn support, and if you haven’t already, feel free to vote and share your thoughts here: https://roadmap.respond.io/feature-request/p/new-channel-linkedin-1 🚀

Thanks again for choosing respond.io, we’re excited to keep supporting your success!

  ### 2. Customer Service for E-Commerce

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods

**Reviewed Date:** December 19, 2025

**What do you like best about respond.io?**

Friendly and responsive support for an user to use this service

**What do you dislike about respond.io?**

Particularly nothing, since it was so reliable to use and also the quick customer support really has been an helpful

**What problems is respond.io solving and how is that benefiting you?**

Whatsapp business API stuff

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear that you’ve found respond.io reliable and that our support team has been friendly and responsive, we’ll be sure to share your kind words with them. 

It’s great to know respond.io is helping you manage WhatsApp API for your e-commerce business more smoothly. Thanks again for sharing your experience, we’re happy to support you and your team!

If you have any feature requests or suggestions be sure to visit our roadmap: https://roadmap.respond.io/

  ### 3. The software that organized and leveraged sales.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luis D. | Creative director, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2025

**What do you like best about respond.io?**

Integrations with other softwares and in general having the capability of having one Whatsapp for all of our agents.

**What do you dislike about respond.io?**

Support could be more present in solving doubts

**What problems is respond.io solving and how is that benefiting you?**

Before we had no track of our sales team through Whatsapp and it is our main contact channel with clients, with Respon.io now we do. Also an issue was non qualified leads, with chatbot integration by Respond.io we can refine more leads before assigning them to our agents.

**Official Response from George Wong:**

> Thank you for your review! 🌟 We’re glad to hear that respond.io has helped you bring structure to your sales process and make better use of WhatsApp across your team. It’s great to know our platform is helping you qualify leads more effectively and we’re excited to continue supporting your growth! 💬🚀

  ### 4. Great experience. He helps me with a lot of work tasks and gets them done for me.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mahmoud A. | Sales account manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 11, 2025

**What do you like best about respond.io?**

Products and communication with all customers in an easy way

**What do you dislike about respond.io?**

I think it's nothing but determining the number of products.

**What problems is respond.io solving and how is that benefiting you?**

Ease of communication with customers is solved by Lee Respond quickly

**Official Response from George Wong:**

> Thank you so much for the great review! We’re happy to hear that respond.io is making your work easier and helping you stay connected with your customers. 🙌

If you ever have any ideas or feature requests, feel free to share them with us via our public roadmap: https://roadmap.respond.io 🚀

Thanks again for being with us!

  ### 5. time saving, very productive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment

**Reviewed Date:** December 01, 2025

**What do you like best about respond.io?**

save time and i can assist more customers in a short time, as it has AI assisting tools.

**What do you dislike about respond.io?**

Time difference in some coatomer's countries

**What problems is respond.io solving and how is that benefiting you?**

Time saving as i can assist more customer in a shot time, this has increase efficiency and productivity

**Official Response from George Wong:**

> Thank you so much for the review! We’re really glad to hear that respond.io is helping you save time and assist more customers with the help of AI. 

Regarding your comments about working with time differences, if you ever need help setting up tools like automated replies or working hours to make this smoother, feel free to reach out anytime at https://respond.io/contact

Thanks again for sharing your experience, we’re happy respond.io is making your workflow faster and more efficient!

  ### 6. Excellent Support and Features, Incredibly Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carlos Lazaro M. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about respond.io?**

Easy of use and the implementation. Excelent customer support and features.

**What do you dislike about respond.io?**

The portuguese translation need to improve

**What problems is respond.io solving and how is that benefiting you?**

Integration with meta solutions and tiktok

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear that respond.io has been easy to use and implement, and that our customer support and features have been helpful for you. 🙌

We also appreciate your feedback about the Portuguese translation. Localization is important to us, and we’re continuously working to improve the experience for users in different regions. If you have specific suggestions, feel free to share or vote for them on our public roadmap: https://roadmap.respond.io/ 

Thanks again for sharing your experience, we look forward to continue supporting you on your journey.

  ### 7. Very useful tool for immediate customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail

**Reviewed Date:** December 26, 2025

**What do you like best about respond.io?**

Customer service for business accounts with a multidisciplinary sales team

**What do you dislike about respond.io?**

Messages arrive a little late after being received on Instagram.

**What problems is respond.io solving and how is that benefiting you?**

immediate attention to potential clients

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear that respond.io is helping your sales team deliver fast and effective customer service for business accounts. 

We appreciate your feedback about Instagram message delays. In some cases, message delivery timing can be affected by Instagram/Meta, but if this happens often, our support team would be happy to take a closer look and help where possible. Feel free to reach out anytime at https://respond.io/contact. 

Thanks again for sharing your experience, we’re happy respond.io is helping you provide immediate attention to potential clients!

  ### 8. User friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

**Reviewed Date:** November 13, 2025

**What do you like best about respond.io?**

Customer data retention as well as interaction that can be easily monitored.

**What do you dislike about respond.io?**

The rules relating to required a user to agree to the communication channel takes time & puts clients off.

**What problems is respond.io solving and how is that benefiting you?**

It helps keep customer data when a consultant leaves which aids in retaining data for future use

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear that respond.io has been helpful for your business.

We appreciate your feedback about the requirement for customers to agree to the communication channel. These policies are set by WhatsApp/Meta to ensure proper user consent and a positive messaging experience. We understand it can feel like an extra step, but it ultimately helps protect both businesses and customers. 

Thanks again for sharing your experience, we’re happy to hear respond.io is helping your team retain valuable customer data even when consultants change. We’re here whenever you need us! 

  ### 9. Very good experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Santiago A. | Vendedor, Automotive, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about respond.io?**

I like the management and tracking you can do with clients.

**What do you dislike about respond.io?**

That after 24 hours you have to send the template to the clients

**What problems is respond.io solving and how is that benefiting you?**

No problems at all, honestly I see it very well.

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear you’re enjoying the way respond.io helps you manage and track client conversations, that visibility makes a big difference. 

We appreciate your feedback about needing to send templates after 24 hours. That requirement comes from WhatsApp/Meta’s messaging policy to ensure proper user consent. We understand it can feel limiting at times, and we’re always keeping an eye on any updates to those policies.

Thanks again for sharing your experience, we’re happy to hear respond.io is working well for you overall!

  ### 10. Good for small teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism

**Reviewed Date:** March 17, 2026

**What do you like best about respond.io?**

Easy to use, web-based. No need to install anything.

**What do you dislike about respond.io?**

I don't need to install anything because it's web-based.

**What problems is respond.io solving and how is that benefiting you?**

Page lags sometimes, experienced some bugs.

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear you find respond.io easy to use and convenient as a web-based platform.

We appreciate your feedback about the platform. If you’re open to it, please reach out at https://respond.io/contact so our team can take a closer look and assist. 

Thanks again for sharing your experience, we’re happy to support you! 🚀

  ### 11. Very helpful in keeping track and managing conversations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services

**Reviewed Date:** November 11, 2025

**What do you like best about respond.io?**

The interface is nice and the respond.io team are very helpful.

**What do you dislike about respond.io?**

Creating workflows can be tricky. Sometimes the messages don't sync well.

**What problems is respond.io solving and how is that benefiting you?**

Efficiency in responding. Helps me save time and get other tasks done. The assigning feature is also helpful especially when you have a team.

**Official Response from George Wong:**

> Thank you so much for the review! We’re happy to hear you’re enjoying the interface and that our team has been helpful, we’ll be sure to share your kind words with them. 🙌

We appreciate your feedback about workflows. If you ever run into any issues or need a hand setting them up, feel free to reach out anytime at https://respond.io/contact we’re always here to help. 

Thanks again for sharing your experience. We’re glad respond.io is helping you save time and manage conversations more efficiently!

  ### 12. The best SaaS for message automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting

**Reviewed Date:** January 05, 2026

**What do you like best about respond.io?**

Versatility between workflows and AI

**What do you dislike about respond.io?**

I like everything, it is an excellent platform.

**What problems is respond.io solving and how is that benefiting you?**

Attend to the messages 24/7

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear you’re enjoying the versatility of workflows and AI on respond.io. Being able to automate and stay responsive 24/7 is exactly what those tools are built for. 🙌

Thanks again for sharing your experience. We’re happy to support you and keep helping you automate conversations with confidence!

If you have any feature requests or suggestions, be sure to visit our roadmap at: https://roadmap.respond.io/

  ### 13. Easy to use and semi-universal

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services

**Reviewed Date:** January 12, 2026

**What do you like best about respond.io?**

The ability to comment. As it is quite a helpful feature especially when sharing a chat with colleagues

**What do you dislike about respond.io?**

On WhatsApp Business API the ability not to send messages beyond a 24 hour windows

**What problems is respond.io solving and how is that benefiting you?**

Utilizing multiple social media platforms on one chat and the ability to comment is a game-changer indeed.

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear that internal comments have been helpful for collaborating with colleagues, sharing context easily can make a big difference. 🙌

We appreciate your feedback about the 24-hour messaging window on WhatsApp. That requirement comes from WhatsApp/Meta’s messaging policy to ensure user consent, and all providers need to follow it. We understand it can feel limiting at times.

Thanks again for sharing your experience. We’re happy respond.io is helping you manage multiple social channels in one place and collaborate more effectively. If you have any feedback or feature requests, be sure to check out our roadmap: https://roadmap.respond.io/

  ### 14. Respond.io is excellent customer service platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2023

**What do you like best about respond.io?**

Multichannel customer service platform. Keep all the contact points highly organized and provide excellent customer service. 
You can have, for example, 50 email boxes connected and answer emails from one location while at the same time having all your Facebook pages connected too.
Great AI features also to speed up responding to customers.
Respond.io team is itself providing a great and fast customer service if need arises. Even though their platform is solid with good documentation so rarely any issues arise.

**What do you dislike about respond.io?**

I wish they would include more workspaces for different brands.

**What problems is respond.io solving and how is that benefiting you?**

One place where you can see all the messages and emails and can answer customers fast and efficiently. No, any customer message goes unnoticed. 
The speed to reply to customer inquiries has improved tremendously while at the same time workload for support staff is more light. Helps a lot our small company.

**Official Response from Blake Chen:**

> Hi Timo T,

Thanks for your stellar review of respond.io! We truly appreciate the time you've taken to do so.

We're so happy to hear that our platform is able to help you organise all your contact points in order to provide excellent customer service, all while lightening the workload of your staff!

In terms of having more workspaces, do check out our roadmap (👉🏼 https://roadmap.respond.io) to request for new features or vote for upcoming ones. We hope that respond.io will be able to continue serving you well and help your business grow!

  ### 15. It's an excellent tool to make my work easier.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education

**Reviewed Date:** January 05, 2026

**What do you like best about respond.io?**

I really like their speed and agility in working with clients and those interested in my product.

**What do you dislike about respond.io?**

At the moment there is nothing I don't like, everything has gone according to my requirements and work expectations.

**What problems is respond.io solving and how is that benefiting you?**

It's a tool that helps me respond quickly to customers who inquire about our products and services.

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear that respond.io is helping you work faster and stay agile when engaging with customers and prospects. Being able to respond quickly is key, and it’s great to know the platform is supporting your day-to-day workflow. 

Thanks again for sharing your experience, we’re happy respond.io is making your work easier and helping you keep up with customer inquiries efficiently. If you have any feature requests or suggestions, visit our roadmap at: https://roadmap.respond.io/

  ### 16. its a great platform to give the best experience to your costumers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melania L. | Recruitment specialist & customer support, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2025

**What do you like best about respond.io?**

Quick chat with potential candidates, with the possibility to send and receive direct messages from email and social channels.

**What do you dislike about respond.io?**

nothing so far, if anything a great support from the team always helps to find a solution

**What problems is respond.io solving and how is that benefiting you?**

Instant communication, identification and removal of potential candidates, and the ability to communicate through different channels while saving chat history.

**Official Response from George Wong:**

> Thank you for the great review! 💬 We're thrilled to hear that respond.io is helping you deliver a better customer experience with fast, multi-channel communication. It's great to know that features like direct messaging and chat history are making a difference for your team. We also really appreciate the shoutout to our support team — we're always here to help. Thanks again for choosing respond.io! 🚀🙌

  ### 17. Excellent tool although with points to improve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ivan A. | Gestor de Contact Center, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2025

**What do you like best about respond.io?**

The wide availability of networks that can be managed, the simplicity of incorporating some of them, they have a good number of functions, and their Workflow assembly system is quite comprehensive. At the same time, its AI capabilities are quite scalable. Its reporting system is extremely detailed.

**What do you dislike about respond.io?**

The option for users to be in different groups is missing (For example, a user who speaks Spanish and English cannot be in both groups, they must be assigned to one of them).

**What problems is respond.io solving and how is that benefiting you?**

There is no bigger problem than a few specific things that could be improved.

**Official Response from George Wong:**

> Thank you for your thoughtful review! We’re glad to hear you’re enjoying the platform’s functionality, workflows, AI and reports—it means a lot to us!

Thanks for highlighting the point about agents being part of multiple teams and we understand how valuable that feature would be. You can follow its progress and vote for it here: https://roadmap.respond.io/feature-request/p/teams-settings-allow-users-to-be-in-multiple-teams to stay updated on any changes.

We appreciate your feedback and look forward to continuing to support your business!

  ### 18. Respond to make my life easier, it helps me organize

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Services

**Reviewed Date:** March 02, 2026

**What do you like best about respond.io?**

the ease of receiving all my messages on a single platform

**What do you dislike about respond.io?**

Not being able to respond to WhatsApp messages after days

**What problems is respond.io solving and how is that benefiting you?**

of communication

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear respond.io is helping you keep all your messages in one place and making communication easier to manage.

Regarding replying to WhatsApp messages after a few days, this is due to WhatsApp/Meta’s 24-hour messaging policy. After that window closes, businesses need to send an approved template message to reopen the conversation.

Thanks again for sharing your experience, we’re happy respond.io is helping you stay organized! 🚀

  ### 19. QUICK RESPONSES

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management

**Reviewed Date:** February 12, 2026

**What do you like best about respond.io?**

Responds to different platforms
Has translations
Has grammar and typo check

**What do you dislike about respond.io?**

WhatsApp communication (template)
Numbers of chats in the lifecycles are not accurate

**What problems is respond.io solving and how is that benefiting you?**

Client's requests and questions
Easy and quick communication with clients

**Official Response from George Wong:**

> Thank you so much for the review! We’re glad to hear you’re enjoying the multi-platform support, translations, and grammar tools. 

We appreciate your feedback about WhatsApp templates and lifecycle chat counts. The template requirement comes from WhatsApp/Meta’s messaging policy.If you have questions about how Lifecycle chat numbers are reflected in your workspace, feel free to reach out to us at https://respond.io/contact

Thanks again for sharing your experience, we’re happy respond.io is helping you communicate quickly and effectively with your clients! 🚀

  ### 20. Ideal if you receive many messages daily

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ana Laura R. | soporte  técnico, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 08, 2025

**What do you like best about respond.io?**

Respond.io has helped me a lot in organizing customer service. The platform is easy to use, and the way conversations are assigned is very practical. I recommend it if you have a sales or support team that receives many messages every day.

**What do you dislike about respond.io?**

The detail I don't like is that the conversations are duplicated.

**What problems is respond.io solving and how is that benefiting you?**

the duplication of chats

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear that respond.io has helped you organize your customer service and streamline daily messaging for your team. Regarding your feedback about duplicated conversations, could you reach out to our support team? We’d love to learn more and assist you further: https://respond.io/contact 
Thanks for being with us! 💬🙌

  ### 21. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laurensius C. | CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 28, 2025

**What do you like best about respond.io?**

to handle customer communication more effective

**What do you dislike about respond.io?**

for first timer need more time to setup the system

**What problems is respond.io solving and how is that benefiting you?**

centralized communication and automated ai agent workflow

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear that respond.io has helped make your customer communications more effective, that’s exactly what we’re here for. 🙌
We appreciate your note about the initial setup. If you ever need help getting started or want to get more out of the platform, our team is happy to assist anytime: https://respond.io/contact

Thanks again for choosing respond.io! 🚀

  ### 22. Easy and user friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services

**Reviewed Date:** February 24, 2026

**What do you like best about respond.io?**

What I like best about respond.io are the AI prompts

**What do you dislike about respond.io?**

For me, respond.io does not have a downside

**What problems is respond.io solving and how is that benefiting you?**

Ease of communication with our clients

**Official Response from George Wong:**

> Thank you so much for the review! We're glad to hear that the AI prompts have been a highlight for you, and knowing that respond.io is making client communication easier is exactly what we love to hear. 

If you ever have feature ideas or suggestions, feel free to submit or vote for them at our public roadmap: https://roadmap.respond.io/ 🚀

Thanks again for being with us!

  ### 23. Simple, efficient, easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management

**Reviewed Date:** November 18, 2025

**What do you like best about respond.io?**

The interface is super convenient, and the amount of QoL features makes the work much smoother

**What do you dislike about respond.io?**

Sometimes the notifications work in bizarre ways, but those bugs happen rarely

**What problems is respond.io solving and how is that benefiting you?**

Easy template management, convenient omnichannel communication

**Official Response from George Wong:**

> Thank you so much for the review! We’re happy to hear you’re enjoying the interface and all the quality-of-life features, sometimes it’s the little things that make the biggest difference. 

If you ever have ideas or suggestions, feel free to share or vote for them on our public roadmap: https://roadmap.respond.io/ 

Thanks again for sharing your experience, we’re hope to continue supporting your business 🙌

  ### 24. User experience is unmatched!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christine H. | Director of Case Managment & Special Projects Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about respond.io?**

I love how easy it is to use and how they are constantly making improvements!

**What do you dislike about respond.io?**

It is sometimes difficult to find answers to questions without reaching out directly to support.

**What problems is respond.io solving and how is that benefiting you?**

The program makes communicating with our our applicants a breeze!

**Official Response from George Wong:**

> Thank you for the amazing review! 💬 We’re thrilled to hear you’re enjoying the ease of use and ongoing improvements on respond.io, that means a lot to us.
We appreciate your feedback about finding answers. If you haven’t already, check out our Help Center for articles, guides, and FAQs. And of course, our support team is always here if you need direct help 🙏
Thanks again for being with us — we’re excited to keep making your experience even better! 🚀🙌

  ### 25. Useful, but problems with duplication of conversations and unsent messages

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about respond.io?**

the system's response speed despite the saturation of chats

**What do you dislike about respond.io?**

Conversations are duplicated within the same channels, messages are not sent to users despite having previous conversations.

**What problems is respond.io solving and how is that benefiting you?**

Problem with sending messages despite existing previous conversations

**Official Response from George Wong:**

> Thank you for your feedback! We’re glad to hear you appreciate the platform’s speed, even with a high volume of chats — performance is something we work hard to maintain 🙌

Regarding the duplicated conversations and unsent messages, we’d love to understand more so we can help. Could you reach out to us here with a few details? https://respond.io/contact our team would be happy to look into it and get things sorted.

Thanks again for sharing your experience and for being with us!

  ### 26. Very good experiences with respond.io team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex Y. | Business Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 24, 2025

**What do you like best about respond.io?**

The reply very promptly. They hear my problems, they understand, and they gave me a solution to it.

**What do you dislike about respond.io?**

Nothing at all, Nothing at all, Nothing at all.

**What problems is respond.io solving and how is that benefiting you?**

I need to have multiple users responding on a same whatsapp number to improve my customer respond timing. Once i am in the program, i can have 4 users attending to my client's request, that is important to me.

**Official Response from George Wong:**

> Thank you for the wonderful review! We’re so glad to hear you’ve had a great experience with our team and that respond.io is helping you improve response times with multi-user access on WhatsApp. It’s great to know we’re supporting what matters most to your business. Thanks for being with us 🙌

  ### 27. Best platform for customer and service provider.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph  K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2025

**What do you like best about respond.io?**

I like that it easy to use, it ask the customer every information that you require so i can be able to give him/her the good service. You are able to do a PDF quotation attach it on the chat and send it to the customer. After assisting the customer you are able to see how he rated your service.

**What do you dislike about respond.io?**

They close the chat very quick and when you want to follow up with they customer ,you cannot open the chat.

**What problems is respond.io solving and how is that benefiting you?**

To sell parts and bringing new leads and customers

**Official Response from George Wong:**

> Thank you for the thoughtful review! 🌟 We’re glad to hear that respond.io is helping you deliver great service, manage leads and close sales. Regarding your feedback on closing chats, we’d love to learn more—please feel free to contact our team at https://respond.io/contact

Thanks for being with us! 💬🙌

  ### 28. Lifecycle marketing made easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hassanain A. | Chief Growth Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 13, 2025

**What do you like best about respond.io?**

We have benefitted significantly by using respond.io for lifecycle marketing, mainly with Whatsapp, great workflow system to trigger broadcasts and templated comms with customers.

**What do you dislike about respond.io?**

Does not have VoIP capabilities in UAE yet, and also limited with third party platform integrations, its mostly via zapier, which is not too bad but having a wider range of partnerships would be great

**What problems is respond.io solving and how is that benefiting you?**

Solves our inboxes issues and brings all our CX in one place

**Official Response from George Wong:**

> Thank you for the great review! We're happy to hear that respond.io is helping streamline your lifecycle marketing and customer communications. We truly appreciate your feedback and will share it with our product team as we continue to grow and improve. Thanks for being with us! 

  ### 29. The support team is very helpful and are always ready to help whenever I need help.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 29, 2025

**What do you like best about respond.io?**

The support team is very helpful and always ready to help.

**What do you dislike about respond.io?**

I would like an RSVP functionality to be added that automatically pulls in calendars

**What problems is respond.io solving and how is that benefiting you?**

Respond io improves my marketing communications and responses, it has replaced emails and I get much quicker feedback and also I respond to my clients across platforms much quicker.

**Official Response from George Wong:**

> Thank you so much for the kind words! We’re glad to hear that respond.io has helped improve your marketing communications and response times and that our support team has been there when you needed us. 🙌

Thanks also for your suggestions! If you’d like, feel free to submit them to our public roadmap here: https://roadmap.respond.io 🚀

We appreciate having you with us!

  ### 30. We increased our productivity by 30%

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Textiles

**Reviewed Date:** September 20, 2025

**What do you like best about respond.io?**

The versatility for different solutions that adapt to our field

**What do you dislike about respond.io?**

Few things really, especially when we already want to have much more personalized things like reports.

**What problems is respond.io solving and how is that benefiting you?**

We had the difficulty that our sales advisors made the process more tedious, and now everything is easier for them and for us as marketing to measure their results.

**Official Response from George Wong:**

> Thank you for your review! 💬 We’re thrilled to hear that respond.io has helped boost your team’s productivity, that’s awesome to hear! 🙌
If you ever have feature ideas or improvements in mind, feel free to share them or vote for others on our public roadmap: https://roadmap.respond.io
Thanks again for being with us, we appreciate your support! 🚀

  ### 31. What an amazing system.  Helps to streamline your conversations with your leads and clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kim R. | Property Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 22, 2025

**What do you like best about respond.io?**

It is so easy to navigate and extremely User Friendly

**What do you dislike about respond.io?**

I cant say that I dislike anything at the moment.

**What problems is respond.io solving and how is that benefiting you?**

I am able to keep communications with my clients within working hours and off of my personal number.  It also allows management to see discussions held with your clients.

**Official Response from George Wong:**

> Thank you for the wonderful review! 💬 We’re thrilled to hear that respond.io is helping you streamline conversations and manage client communication with ease. It’s great to know you’re enjoying the user-friendly experience. Thanks for being with us — here’s to your continued success! 🚀🙌

  ### 32. Wholistic Experience to organinsing client communication.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting

**Reviewed Date:** November 23, 2025

**What do you like best about respond.io?**

Its integration and the ease of snippets.

**What do you dislike about respond.io?**

The requirement to send templates after 24 hours.

**What problems is respond.io solving and how is that benefiting you?**

Integration with whatsapp and basic Lead filtering through AI.

**Official Response from George Wong:**

> Thank you so much for the review! We’re happy to hear respond.io is helping you integrate WhatsApp and filter leads more effectively with AI 🤖

Regarding the need to use templates after 24 hours, that’s a WhatsApp/Meta policy to ensure proper user consent. We know it can feel limiting, and we’re always watching for any changes that could make this smoother.

Thanks again for sharing your experience, we look forward to continuing to support you! 

  ### 33. Good app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive

**Reviewed Date:** October 10, 2025

**What do you like best about respond.io?**

The app is very good optimized, its fast and has a variety of high level CX CRM functions that helps to improve the experience

**What do you dislike about respond.io?**

Inbox input_text on iOS mobiles its buggy, moves like crazy trying to select a text or a paragraph its imposible, I tried on two different devices and also AI can't read inmate comments on clients inbox, it would contextualize and personalize our experience

**What problems is respond.io solving and how is that benefiting you?**

Currently the input_text and hope AI read comments, good feedback on WhatsApp very good client attention

**Official Response from George Wong:**

> Thanks so much for your thoughtful review! We’re glad to hear you’re enjoying your overall experience with respond.io. 

We’ve shared your feedback on the mobile experience with our team 🙏 If you ever need assistance, feel free to reach out to our support team: https://respond.io/contact

We appreciate you being with us! 🚀

  ### 34. User friendly - Informative - productive tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ruchda P. | Sales Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 19, 2024

**What do you like best about respond.io?**

Great response time
Great lead portal
Closing sales tool

**What do you dislike about respond.io?**

Love the Respond.io
Very informative site

**What problems is respond.io solving and how is that benefiting you?**

Time management and great immediate response from clients

**Official Response from George Wong:**

> We're thrilled to hear that you appreciate our fast and effective services! Thank you for the positive feedback.

  ### 35. respond.io highly recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Claudio Alejandro G. | soporte técnico, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 07, 2025

**What do you like best about respond.io?**

the support is very good and the interaction of the AI through the implementation with the chat

**What do you dislike about respond.io?**

very frequently messages stop being sent and sometimes images cannot be sent or received

**What problems is respond.io solving and how is that benefiting you?**

messages stop being sent at times or it doesn't allow sending or receiving images

**Official Response from George Wong:**

> Thank you for your review! We’re happy to hear you’re enjoying the support and AI features on respond.io. Regarding your feedback, please reach out to our support team so we can take a closer look: https://respond.io/contact
We’re here to help and ensure everything runs smoothly for you. Thanks for being with us! 💬🙌

  ### 36. A very user-friendly tool with very fast support and continuous innovations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rodrigo H. | COO, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about respond.io?**

That they take into account customer requests and continuously innovate with new features

**What do you dislike about respond.io?**

The cost per blocks seems very excessive to me, could you apply another charging model?

**What problems is respond.io solving and how is that benefiting you?**

There are multichannel communications and we manage them all through Respond.

**Official Response from George Wong:**

> Thank you for the great review! 💬 We're glad to hear you're enjoying how user-friendly respond.io is and that our support and continuous innovation are meeting your expectations. It’s always encouraging to hear that our efforts to build based on customer feedback are making an impact. Thanks again for being with us and helping shape the platform! 🚀🙌



  ### 37. Great, very helpful tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tarun A. | Co-Founder, Chief Product & Technology Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 01, 2025

**What do you like best about respond.io?**

Omnichannel integration of communication

**What do you dislike about respond.io?**

Need more AI compatibility with in the tools

**What problems is respond.io solving and how is that benefiting you?**

Onboard our drivers and fleets

**Official Response from George Wong:**

> Thank you for the great review! 💬 We’re thrilled to hear that our omnichannel integration is making a difference for your business. 
We also appreciate your feedback on AI compatibility — we’re actively working on enhancing our AI capabilities, so stay tuned for updates! If you have specific ideas or needs, please share them here: https://roadmap.respond.io. We’d love to hear more. 🙌 Thanks again for being with us!

  ### 38. its been awsome as i understand respond.io my business became easier for me

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adil P. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 29, 2024

**What do you like best about respond.io?**

all the options are good to use for the business, it has made our communication better with clients and effective
I like
Auto assign Leads is the best feature
as an owner now i am able to see my team's communication with clients
The Manager was assigned to us Khausalya who taught us respond.io was very active and responsive

**What do you dislike about respond.io?**

nothing bad really, it's bad until you don't learn it, after learning and understanding i'ts good

**What problems is respond.io solving and how is that benefiting you?**

Auto Lead assigment to my team equally
All the leads we are recieving at the one place and dashboard so we dont need to see all social media channels.
auto reply from response.io means workflow 
it safe my lot of time.

**Official Response from George Wong:**

> Thank you for your positive feedback! We’re glad to hear that respond.io has improved your business communication. Your kind words have been shared with our support team and they truly appreciate it.

The auto-assign leads feature is a powerful tool for streamlining team interactions with clients. If you have any suggestions, feel free to explore our roadmap to submit or vote on feature requests: https://roadmap.respond.io/

For any questions or assistance, our support team is always here to help. We appreciate your support and look forward to continuing to serve you!

  ### 39. It's the 4th CRM I've used, and by far the best.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing

**Reviewed Date:** October 15, 2025

**What do you like best about respond.io?**

The life cycles and the integration of Meta ADS are very useful

**What do you dislike about respond.io?**

It lacks an integration with Google ADS, with that it would be perfect.

**What problems is respond.io solving and how is that benefiting you?**

Multi-agent and multi-channel attention

**Official Response from George Wong:**

> Thank you for the amazing review! 🙌 We’re so glad to hear that respond.io stands out as the best CRM you’ve used and that our lifecycle features and Meta Ads integration are making an impact on your business.

Thanks also for the feedback on Google Ads integration. If that’s something you’d like to see, feel free to suggest it on our roadmap: https://roadmap.respond.io 🚀

We’re happy to be supporting your journey! 🙏

  ### 40. Respond.io the best system to maintain reach with your customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jacqueline S. | vendedor, Enterprise (> 1000 emp.)

**Reviewed Date:** July 08, 2025

**What do you like best about respond.io?**

The advantages of using respond.io are the reach, the ease of connecting, and being able to work comfortably with my clients.

**What do you dislike about respond.io?**

sometimes the sending of images can take a while

**What problems is respond.io solving and how is that benefiting you?**

They have helped me improve the quality of attention and speed.

**Official Response from George Wong:**

> Thank you for your review! We are glad to know that respond.io is helping you connect easily with your customers and improve the quality and speed of service. We appreciate your support and hope to continue supporting the growth of your business! 💬🙌

  ### 41. The platform with more possibilities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gerard P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2023

**What do you like best about respond.io?**

The ability to organize everything, from A to Z.

**What do you dislike about respond.io?**

That does not have the ability to predict responses with AI

**What problems is respond.io solving and how is that benefiting you?**

I can track all my employees' conversations with customers in one place

**Official Response from Blake Chen:**

> Thank you for your kind review of respond.io! We appreciate the time you've taken to do so.

We're thrilled to hear that respond.io helps you organise everything from A - Z, and that we are able to help you track your employees' conversations seamlessly.

In regards to the ability to predict responses with AI, we are actually in the process of integrating ChatGPT with our platform. You can check out upcoming features on our roadmap [https://roadmap.respond.io], and even request your own or vote for them.

We hope that respond.io can continue to serve you well, and do stay tuned for more updates!

  ### 42. Robust System, Attentive Support, and Integration Tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

**Reviewed Date:** August 12, 2025

**What do you like best about respond.io?**

Visual organization, CRM, Bot, and AI Assistance

**What do you dislike about respond.io?**

Translation to Portuguese, many sentences or page titles or within the app itself, sometimes change, sentences become meaningless.

**What problems is respond.io solving and how is that benefiting you?**

WhatsApp service, CRM, and lead filtering. Let's do an upgrade to start with the bot and increase AI interaction capacity.

**Official Response from George Wong:**

> Thank you for the thoughtful review! 💬 We're glad to hear that you've found value in our CRM, bot, and AI assistance features, and that the platform’s visual organization works well for your team. We appreciate your feedback regarding the Portuguese translations — our team has been informed and we’ll be looking into it to ensure a more consistent experience.
Thanks again for sharing your thoughts. We’re here to support you every step of the way!

  ### 43. Easy to handle - big results

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohammad A. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 12, 2024

**What do you like best about respond.io?**

The Workflows u can use in respond.io are very easy to learn and handle. With them u can create nice Workflows that have a big effect on ur company. 
The Customer Support ist very good and fast - what was very good when I started with respond.io and firstly had issues with my workflows.
Intergration with Zapier is perfectly for our company. Also the Dashboard and App, what we use daily, for Chats to respond to customer very fast and connect with the right Employee is one of our favorite arguments for this Software.

We use it not only for us, also we sell it to our customers, to implement respond.io in their companies, are very happy for.

Recommend it definitly.

**What do you dislike about respond.io?**

The only thing that I disliked firstly in respondio, was that u cant delete steps, where under it are steps, so u have to do everything under new. But they gave me a workaround for me.

**What problems is respond.io solving and how is that benefiting you?**

One project, we work with unemployed people, who are rarely reachable with the phone. With Respond.io and the Automations & Integrations with Zapier, we found a way, to higher the quote.

**Official Response from George Wong:**

> Thank you for sharing your positive experience with respond.io! We’re thrilled to have a meaningful impact on your company and appreciate your kind words about our customer support and platform functionality.

We’re grateful for your feedback on improving Workflow steps. Our product team is aware of the request, and you can track its progress here: https://respond.canny.io/feature-request/p/workflows-delete-a-step-without-deleting-all-the-steps-below-it. In the meantime, we encourage you to explore our roadmap, where you can vote on existing feature requests or suggest new ideas. Continuous improvement is our priority, and feedback like yours drives us to make respond.io even better.

We’re inspired by your work on projects for unemployed individuals and are honored to be a part of your success. If you have more suggestions or need further assistance, please don’t hesitate to reach out. Thank you for recommending respond.io!

  ### 44. Respond.io turned out to be a very interesting tool!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yarely  L. | E-commerce Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 08, 2025

**What do you like best about respond.io?**

Discovering all the options Respond.io offers was truly exciting. Initially, I was apprehensive about whether this platform would suit our needs, but after conducting tests (which they kindly extended for a few more days), I uncovered its immense potential and possibilities.

What stood out the most was how fluid and intuitive the workflow section is for configuring chatbots. It made the setup process not only manageable but also enjoyable. The platform's other tools, such as the Inbox, Contacts, Broadcasts, and the Reports Dashboard, have significantly improved how we manage our contacts and clients.

Looking ahead, we believe Respond.io will become a critical tool for our IT department, allowing them to integrate internal applications like our CRM, and for our sales advisors, enabling them to manage their sales opportunities more efficiently.

**What do you dislike about respond.io?**

It’s not something I dislike per se, but rather an issue I’ve noticed, which might also be related to a configuration I haven’t fully mastered yet. The issue occurs when I’m in a conversation with a customer who is currently in a workflow. If I stop the workflow to attend to the customer personally, the next message in the workflow is sent before the flow fully halts.

As I mentioned, this could be a Respond.io bug or simply something in my workflow configuration that I haven’t pinpointed or adjusted correctly. Either way, it’s more of an improvement opportunity than a major flaw. My team and I have noticed this, but overall, it doesn’t detract from our positive experience with the platform.

**What problems is respond.io solving and how is that benefiting you?**

Previously, we worked with Sinch, but it didn’t meet our customer management needs. It felt too basic, difficult to use, and challenging to configure workflows, with very limited possibilities for expansion. Respond.io solved all of that for us.

In addition to its versatility and ease of use, the platform’s support team is always attentive. Their assistance, along with their proposals for talks and training on new modules they launch, makes us feel more confident and prepared to use the platform to its fullest potential.

**Official Response from George Wong:**

> Thank you for sharing your positive experience with respond.io! We’re glad that our platform met your expectations and addressed your needs. Your kind words have been shared with our support team—they truly appreciate it.

For the issue you’re facing with the workflow, please reach out to our support team to provide more details: https://respond.io/contact. We’re here to help! If you have any further feedback or need additional support, let us know as well. We look forward to continuing to support your business effectively 🙏

  ### 45. The possibilities are endless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryna A. | Immigration Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 13, 2025

**What do you like best about respond.io?**

Respond.io has simplified workflows for our team so much!  I love all of the channels that can be added.  Once you get the hang of it the possibilities are endless.

**What do you dislike about respond.io?**

There is A LOT of functionality to learn about, but that isn't really a dislike.

**What problems is respond.io solving and how is that benefiting you?**

Communications are so much easier.  Broadcast messages are so easy to setup.  Tags make reporting a breeze.

**Official Response from George Wong:**

> Thank you for the amazing review! We’re so glad to hear respond.io has simplified your workflows and made communication easier for your team. It’s great that you’re exploring the full potential of the platform. If you ever need any guidance, don't hesitate to reach out to us: https://respond.io/contact 
We’re excited to keep supporting your growth! 🚀

  ### 46. Excellent and Affordable Choice of Customer Engagement Tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Syira . | Customer Service Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 09, 2024

**What do you like best about respond.io?**

respond.io offers a great balance between affordability and functionality, making it an excellent choice for customer engagement. Their pricing model is based on Monthly Active Contacts, which is ideal since we often deal with different customers each month, and it’s reassuring to know we’re only charged for active interactions rather than database storage. 

I really appreciate that we can reach out to their entire team through just one WhatsApp number. Whether it's the Sales Executive Darshanth, the Customer Success Manager (CSM) Akhila, or their tech support, they are always incredibly helpful when I face any issues. Their response time is excellent, usually within 24 hours.

During the trial period, Darshanth was always reachable and consistently followed up to check if I encountered any difficulties. His proactive approach made the trial experience smooth and reassured me that I could rely on their support.

Once, I encountered a problem connecting the WhatsApp API to their platform. Even though I was quite anxious since it was affecting customer conversations, their tech support team guided me from start to finish. We managed to resolve the issue within 3 hours, thanks to their quick and thorough assistance.

Akhila, in particular, has been outstanding. She not only understands my concerns but also takes the time to do research and suggest best practices, ensuring that my issues are resolved effectively. I truly value the dedication and care she puts into her work.

Overall, I’m very impressed with the support team. Their professionalism and quick responses make a big difference for me.

**What do you dislike about respond.io?**

The platform is user-friendly and efficient, but there are a few features I wish could be added. For example, having an "Unread" button to mark messages as unread or filter conversations based on unread messages would be really helpful for staying organized. Additionally, allowing agents to be assigned to multiple teams would improve flexibility. Sometimes our agents need to cover tasks for other teams, but the current system restricts them to just one team at a time.

**What problems is respond.io solving and how is that benefiting you?**

The Free WhatsApp Business platform has several limitations, particularly in tracking the quality and quantity of incoming messages on a daily basis. I often found it hard to get a clear picture of how many messages we received each day.

With respond.io, however, I can easily track the exact number of daily conversations without any hassle. It also removes the limitation on the number of users, allowing us to add as many team members as we need. One of the biggest benefits is the reporting feature, which provides key metrics at a glance—no more manual tracking!

Additionally, I can monitor agents' responses easily, ensuring quality across the board. The automation tools have been a game-changer, reducing manual tasks for my team. Since 90% of our conversations are about booking appointments, respond.io has made that process far more efficient and streamlined.

**Official Response from George Wong:**

> Thank you for sharing your positive experience with respond.io! We’re delighted to hear that our platform is helping your business with customer engagement and that you find our Monthly Active Contact pricing to be a good fit.

Regarding the features you mentioned, feel free to follow our product roadmap to vote on them or submit additional requests:
https://roadmap.respond.io/feature-request/p/messages-filter-conversations-by-unread-and-unreplied-messages
https://roadmap.respond.io/feature-request/p/allow-for-users-to-be-on-multiple-teams

We truly appreciate your honest feedback and remain committed to continuously improving our platform to provide a seamless experience for all our users. If you have any further suggestions or need assistance, don’t hesitate to reach out. We’re always here to support you!

  ### 47. Seamless experience in communication to customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive

**Reviewed Date:** June 01, 2025

**What do you like best about respond.io?**

Unified Messaging Inbox, Automation Capabilities, Omnichannel Chatbot Integration

**What do you dislike about respond.io?**

Pricing Can Add Up Quickly, Limited Built-In CRM Capabilities

**What problems is respond.io solving and how is that benefiting you?**

Issue: Customers message from various channels—WhatsApp, Messenger, Instagram, web chat, email, etc.—but these often land in separate inboxes or platforms.

How Respond.io Solves It:
A unified inbox pulls in conversations from all channels into one interface.

Benefit:

Agents don’t waste time switching apps.

Conversations are centralized, so context is never lost—even if a customer switches platforms.

**Official Response from George Wong:**

> Thank you for the fantastic review! We’re glad to hear that respond.io has improved customer communications for your team. We appreciate your feedback on pricing and CRM capabilities, it’s helpful and will be shared with our product team. Thanks again for sharing how respond.io is helping you stay efficient and organized across channels! 

  ### 48. Excellent product that revolutionizes customer contact.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services

**Reviewed Date:** August 27, 2025

**What do you like best about respond.io?**

I like the possibility of centralizing all communication channels in a single platform. The automations are also very good, and the integration of the lifecycle was super useful.

**What do you dislike about respond.io?**

The Android app could be improved, I think it lacks many features compared to the desktop version.

**What problems is respond.io solving and how is that benefiting you?**

The management of communications with clients. Before, we lost track of them because each one handled different channels, now everything is centralized.

**Official Response from George Wong:**

> Thank you for your positive review! 💬 We are glad to know that respond.io is helping you centralize all your communication channels and improve follow-up with your clients. We also love that you have found the lifecycle integration and automations useful. 🚀

Thank you for trusting us — we are here to support you every step of the way. 🙌

  ### 49. easy 2 use u can manage diferent platforms at thesame timeI like utilizing snippetsmakesmyworkeasier

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism

**Reviewed Date:** May 03, 2025

**What do you like best about respond.io?**

I like that its has snippets I can use any time. I like that I can also track my new leads and customers

**What do you dislike about respond.io?**

So far, I haven’t come across anything I dislike. Everything has been working smoothly and meets my needs.

**What problems is respond.io solving and how is that benefiting you?**

Respond.io helps me keep all my customer messages in one place, like WhatsApp and Facebook. I don’t have to switch between apps, and I can reply faster and stay organized. It makes my work easier and helps me give better service to my customers.

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear that respond.io is helping you stay organized, respond faster, and manage all your customer messages in one place. It’s great to know that features like snippets and lead tracking are making your work easier—we’re here to keep it that way! We look forward to continuing to support you.

  ### 50. Very easy to understand! very helpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Esme d. | Marketing and Tribe manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about respond.io?**

How quick and easy it is to het answers from the customer support

**What do you dislike about respond.io?**

The help videos are a bit difficult to find if you want anything specifc

**What problems is respond.io solving and how is that benefiting you?**

Helping me to send out more efficient broadcasts

**Official Response from George Wong:**

> Thank you for your review! 🌟 We’re happy to hear that our support team has been quick and helpful for you and that respond.io is making your broadcasts more efficient. We appreciate your feedback on the help videos—we've passed the message along to our learning content team. Thanks for being with us! 


## respond.io Discussions
  - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes
  - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments
  - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments

- [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-17+22%3A51%3A46+-0500&secure%5Bsession_id%5D=f9bdfac4-9c0e-4a62-a57e-8b2c0aaa893b&secure%5Btoken%5D=f49b7c429e4dfdd787cebcc879f4699649a88cd5c9f05456e077f6ae6d5bb40b&format=llm_user)
## respond.io Integrations
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [ChatBot](https://www.g2.com/products/chatbot/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [Cliniko](https://www.g2.com/products/cliniko/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [Keap](https://www.g2.com/products/thryv-keap/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews)
  - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews)
  - [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews)
  - [Plato](https://www.g2.com/products/plato/reviews)
  - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)
  - [Street.co.uk](https://www.g2.com/products/street-co-uk/reviews)
  - [Supabase](https://www.g2.com/products/supabase-supabase/reviews)
  - [Teachworks](https://www.g2.com/products/teachworks/reviews)
  - [Telnyx Voice AI Agents](https://www.g2.com/products/telnyx-voice-ai-agents/reviews)
  - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews)
  - [Voximplant](https://www.g2.com/products/voximplant/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## respond.io Features
**Channels**
- Multi-Channel Coverage
- Open Listening

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**WhatsApp Messaging - WhatsApp Marketing**
- Transactional Messages
- Bulk WhatsApp Messaging
- Conversational Messaging
- Personalization
- Promotional Messages
- Automated Replies

**Design**
- Communications Strategy Development
- Personalization
- Inbound Identification
- Regulatory Compliance

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**WhatsApp Business Platform - WhatsApp Marketing**
- Segmentation
- API Integration
- WhatsApp Commerce
- Analytics

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Summarization

## Top respond.io Alternatives
  - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (480 reviews)
  - [SleekFlow](https://www.g2.com/products/sleekflow/reviews) - 4.6/5.0 (201 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews)