--- title: respond.io Reviews meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 510 reviews by the users' company size, role or industry to find out how respond.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 510 scale: '5' date_modified: '2026-07-15' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # respond.io Reviews **Vendor:** respond.io **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.8/5.0 **Total Reviews:** 510 ## About respond.io Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. ## respond.io Pros & Cons **What users like:** - Users highlight the **ease of use** of respond.io, finding it simple and seamless to operate. (98 reviews) - Users praise the **excellent customer support** from respond.io, noting their responsiveness and effective assistance. (51 reviews) - Users value the **helpful support** from respond.io, making the service easy to use across shifts. (46 reviews) - Users find the **easy setup** of respond.io intuitive and straightforward, enhancing their customer support experience effortlessly. (34 reviews) - Users commend the **excellent integrations** of respond.io, facilitating streamlined communication across multiple channels effortlessly. (33 reviews) - Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (29 reviews) - Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (27 reviews) - Automation (26 reviews) - Time-saving (23 reviews) - Features (22 reviews) **What users dislike:** - Users find that **missing features** in respond.io, like pipelines, hinder its effectiveness compared to competitors. (18 reviews) - Users face **messaging issues** with respond.io, including silent voice messages and difficulties with workflows and synchronization. (15 reviews) - Users feel the platform is **expensive** , especially for growing businesses, making it less accessible for expansion. (14 reviews) - Users are dissatisfied with the **limited chat functionality** and lack of essential features in respond.io. (10 reviews) - Users dislike the **template limitations** that hinder the ability to personalize replies and require a response first. (8 reviews) - Buggy Features (7 reviews) - Call Issues (7 reviews) - Insufficient Information (7 reviews) - Learning Curve (7 reviews) - Limited Features (7 reviews) ## respond.io Reviews ### 1. Exceptional Training Experience with Akhila from Respond.io **Rating:** 5.0/5.0 stars **Reviewed by:** Premroy M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about respond.io?** I had an outstanding training experience with Akhila over the past month. From day one to day thirty, she guided me through everything from scratch. Akhila was incredibly friendly and polite, providing all the details I needed and teaching me about the respond.io platform and its workflows. I learned a lot and felt supported throughout the entire process.Her fast replies and thorough guidance made learning easy and enjoyable.Highly recommend Akhila for her thorough and patient training! **What do you dislike about respond.io?** Respond.io has truly streamlined our communication process, making everything more efficient and user-friendly. I couldn't be happier with how much easier it has made managing leads and automating responses. Highly recommend! **What problems is respond.io solving and how is that benefiting you?** Respond.io has been a game-changer for us by transforming our manual processes into an automated system. It efficiently handles lead and client communications, ensuring timely and consistent responses. **Official Response from George Wong:** > Thank you for your amazing review! We’re so happy you had such a positive training experience with Akhila. It’s great to know her guidance and support made learning the platform smooth and enjoyable for you. We’ll be sure to pass along your kind words to her! We’re also thrilled that respond.io has made managing your leads and automating responses much easier. Thanks for recommending us, and feel free to reach out if you need anything else—we’re always here to help! ### 2. Respond.io is a Tools that enables having a great interface with your customers **Rating:** 4.0/5.0 stars **Reviewed by:** Guilherme B. | Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about respond.io?** The interaction interface, response time and user interaction is very good, as is the management and triage of calls. Respond.io customer support is perfect and they help you all the time and the implementation is very simple. Respond.io is the mainly tool in our team today. **What do you dislike about respond.io?** It could have integration with some of the main CRMs on the market as this is necessary to be able to use the tool to its best potential. **What problems is respond.io solving and how is that benefiting you?** I can triage my calls and respond automatically via AI. This saves me a lot of time and efficiency within my teams, both sales and support. **Official Response from George Wong:** > Thank you for your positive feedback on respond.io! We truly appreciate your kind words. As for CRM integration, we’ll make sure to share your suggestion with the team. In the meantime, feel free to visit https://respond.canny.io/ to follow or vote for features on our roadmap. If you have any more suggestions or need further assistance, don’t hesitate to contact our customer support team—we're always here to help! ### 3. Best platform ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed K. | IT Manager & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about respond.io?** The control panel is easy, and your experience in this field should not be great Ease of implementation, of course, via the control panel Ease of integration As I said, you don't have to be super knowledgeable about how to integrate and connect with channels **What do you dislike about respond.io?** Technical support and nothing is done by them. The work is always done by the client and they only teach the client what to do. Unfortunately, it takes additional time and effort to deal with the small details on the control panel. **What problems is respond.io solving and how is that benefiting you?** Ease of communication with customers via WhatsApp is very important in the Arab region and other platforms. We hope to add the rest of the channels and platforms later. **Official Response from George Wong:** > Hi Ahmed, thank you for the positive review. We value your constructive feedback and will ensure it reaches our customer department. We hope that respond.io continues to serve you well and remains an essential tool for your business! ### 4. Excellent integration with our APIs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about respond.io?** We had a very good experience regarding the integration and implementation of the platform. **What do you dislike about respond.io?** Perhaps be able to integrate our voice over IP platform, our call center, and other services. **What problems is respond.io solving and how is that benefiting you?** The platform, through its webhooks, integrated our authentication API with the development of the partner Mif Sistemas from Argentina, who supported us throughout the process. **Official Response from George Wong:** > ¡Gracias por tu reseña positiva sobre respond.io! Nos alegra saber que la integración con tu operación ha sido sencilla y que todo funciona sin problemas. Apreciamos tu confianza y esperamos seguir apoyando tu crecimiento. ¡Estamos aquí para lo que necesites! ### 5. Its an excellent platform to work in **Rating:** 5.0/5.0 stars **Reviewed by:** David Emmanuel O. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2025 **What do you like best about respond.io?** The way to talk to my leads its really easy and proactive **What do you dislike about respond.io?** Sometimes the whatsapp number tends to fail **What problems is respond.io solving and how is that benefiting you?** Its solving my lead management because it gave us alerts to keep in touch with our clients **Official Response from George Wong:** > Thank you for your review! We're glad to hear that respond.io is helping you engage with leads more easily and stay on top of client communication. Regarding the WhatsApp number issue—if you ever experience that again, please reach out to our support team so we can investigate further. https://responcio.com/contact We're here to help ensure everything runs smoothly! ### 6. Exceptional Client Support and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sam B. | Teaching Assistant and IT support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about respond.io?** The respond.io service is great, the UI is super friendly to use and every need we had was met in their service. The cherry on top was their client support, they were super helpful and fast to respond. Overall I'd recommend this platform to anyone who's looking to enhance their business' communication service. **What do you dislike about respond.io?** Nothing it was overall a really great exprience! **What problems is respond.io solving and how is that benefiting you?** We wanted to have a unified WhatsApp account for parents to communicate with our teachers. Respond.io automation and ease of use helped us a lot in that. **Official Response from George Wong:** > Thank you for your glowing review! We're thrilled to hear that you found our platform user-friendly and that our support team provided you with exceptional service. It's wonderful to know that respond.io has helped streamline your communication with parents and teachers through a unified WhatsApp account. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for recommending us and we look forward to continuing to serve you! ### 7. Great On-Boarding Program and Support for an Intuitive System. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about respond.io?** Very convenient and easy to use and integrate into the current workflow. They had a great on-boarding program and we are lucky to be assigned to a very supportive and informative Customer Success Manager - she has been very enthusiatic and helpful in every step of the way. **What do you dislike about respond.io?** Sometimes the dashboard takes abit longer to load. **What problems is respond.io solving and how is that benefiting you?** The consolidation of messages into one platform so that we are able to have a better overview of all the product queries and/or feedback that are coming in, as well as the assignement of chats to different individuals. **Official Response from George Wong:** > Thank you for sharing your positive experience with our onboarding program and support team! We’re glad that you found respond.io intuitive and easy to integrate into your workflow. We appreciate your feedback on the dashboard loading time and are continuously working to enhance performance and usability. If you have any additional suggestions or need assistance, feel free to reach out—we’re always here to help. ### 8. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Luis G. | Gran Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about respond.io?** Very intuitive, great, and the AI is on another level **What do you dislike about respond.io?** I like it because it is simple and super easy to use **What problems is respond.io solving and how is that benefiting you?** Help resolve communication with the client, so that it is more precise **Official Response from George Wong:** > ¡Gracias por tu increíble reseña! Nos alegra saber que respond.io te parece intuitivo, fácil de usar y que nuestra IA está marcando la diferencia en tu negocio. Es genial saber que estamos ayudando a mejorar la comunicación con tus clientes y a hacerla más precisa. ¡Gracias por confiar en nosotros! ### 9. Respond Messenger **Rating:** 5.0/5.0 stars **Reviewed by:** Nasser J. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about respond.io?** I like a lot their messenger merging Instagram and whatsapp. **What do you dislike about respond.io?** So for i did not find anything that i did not like **What problems is respond.io solving and how is that benefiting you?** All the team in the organizatio can see the performance of the customers care agent. **Official Response from George Wong:** > Thanks for sharing your positive experience with respond.io! We're thrilled that you enjoy the convenience of merging Instagram and WhatsApp in one platform and glad that you haven't encountered any issues so far. It's great to hear that respond.io is helping your team track the performance of customer care agents effectively. If you ever have any questions or need assistance, please reach out to us. We're here to help! ### 10. Respond is the platform that gives you a lot of things in one place and at one price. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** June 30, 2025 **What do you like best about respond.io?** automation and AI, lifecycles, calls, UX **What do you dislike about respond.io?** Everything is good but if can tracking lifecycle last edit time **What problems is respond.io solving and how is that benefiting you?** Everything about WhatsApp API **Official Response from George Wong:** > Thank you for the great review! We’re glad to hear you’re having a positive experience using the WhatsApp API on respond.io. We appreciate your suggestion on lifecycles and will share it with our product team. We look forward to continuing to support your business and seeing your success! 💬🚀 ### 11. Respond is a good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** March 12, 2025 **What do you like best about respond.io?** "I really like respond.io's customer service; they are always helpful and responsive. Additionally, their platform is very easy to use and has a beautiful, user-friendly interface **What do you dislike about respond.io?** don’t like that respond.io doesn’t provide support on weekends, which can be inconvenient. Also, I find the pricing to be quite high **What problems is respond.io solving and how is that benefiting you?** Respond.io helped me when I needed support with scenarios, explaining the pricing structure very clearly. Additionally, it allows me to centralize my conversations, making communication more efficient **Official Response from George Wong:** > Thank you for your positive feedback! We’re glad to hear that you find our customer service helpful and our platform easy to use. We appreciate your thoughts on weekend support and pricing and always value input from our users. If you ever need assistance, feel free to reach out. We’re here to ensure you get the best experience with respond.io! ### 12. Very cooperative. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about respond.io?** The speed of respond when contacting with them. **What do you dislike about respond.io?** I have been dealing with them for over two months, and whenever we raise a complaint about anything, they immediately make the necessary adjustments. This is a great effort. **What problems is respond.io solving and how is that benefiting you?** The fast delivery of marketing messages, professional automated responses, and the ease of communicating with clients at any time. **Official Response from George Wong:** > Thank you for your kind review! We’re so glad to hear you’ve had a wonderful experience with our team and that respond.io is helping you deliver messages quickly, automate responses and stay connected with your clients. If you ever have any feedback or suggestions, don't hesitate to reach out: https://respond.io/contact We truly appreciate your trust and look forward to continuing to support your success! ### 13. Discovered Respond 3 years ago, and definitely the best tool for customer success **Rating:** 5.0/5.0 stars **Reviewed by:** Othmane S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about respond.io?** The tool is very user friendly, much simpler and much more efficient than all the other tools we tried (we were on Zendesk before). The quality of support is amazing, this company has customer support in their DNA. Special thanks to Talha for solving our issues smoothly **What do you dislike about respond.io?** Small things, would be great for example to have a filter on teams generic inboxes to show only open tickets **What problems is respond.io solving and how is that benefiting you?** Centralizing customer support and broadcasting marketing material **Official Response from George Wong:** > Thank you so much for your kind words! We’re thrilled to hear that respond.io has made it easier for you to centralize communications and share your marketing materials. We’ve also passed your compliments to our customer support team. We appreciate your feedback on the inbox filters, too. In the meantime, you can check out our roadmap at https://roadmap.respond.io/ to make suggestions or vote for existing ones. Thanks again for choosing respond.io—we’re excited to keep supporting your success! ### 14. reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism **Reviewed Date:** March 19, 2025 **What do you like best about respond.io?** very easy and friendly use , good pricing **What do you dislike about respond.io?** I don't like the monthly user is very low **What problems is respond.io solving and how is that benefiting you?** collecting all platforms in one place and can handle many customers **Official Response from George Wong:** > Thank you for your review! We're glad to hear you find respond.io easy to use and well-priced. It's great to know the platform is helping you manage multiple channels and customers all in one place—that’s exactly what we aim for. We hope to continue serving you well! ### 15. Connect inbox everywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about respond.io?** Best for us its to hable connect to tik-tok and whatsapp calls **What do you dislike about respond.io?** Don´t hace possibility to white label to reseller own solutions **What problems is respond.io solving and how is that benefiting you?** To be hable connect all social networks in one inbox **Official Response from George Wong:** > Thank you for your feedback! We’re thrilled to hear that our omnichannel inbox is making a difference for your business—respond.io was built for that! Regarding your concerns about being a reseller, have you explored our partner program? It might be a great alternative for you. https://respond.io/reseller We appreciate your continued trust in respond.io and hope to keep delivering value to your business. If you need any assistance, feel free to reach out: https://respond.io/contact ### 16. perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** June 14, 2025 **What do you like best about respond.io?** fast responds / quick actions / Easy Using **What do you dislike about respond.io?** the lag happens if the payments is overdue **What problems is respond.io solving and how is that benefiting you?** overdue - More Clients **Official Response from George Wong:** > Thank you for your review! We’re happy to hear you’re enjoying the platform and we look forward to continuing to support your success! 💬🙌 ### 17. superior messaging platform!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about respond.io?** it's just the best messaging solution that I have ever used. The dashboard is complete, integrations are easily done and I am able to create multiple reports to manage my operation. **What do you dislike about respond.io?** Nothing to comment for now, everything is great **What problems is respond.io solving and how is that benefiting you?** centralize channels into a single platform, increase my sales conversion and have better metrics **Official Response from George Wong:** > Thank you for your fantastic review! We are thrilled that our platform has been the best messaging solution you've ever used. If you ever have any questions or need assistance in the future, please don't hesitate to reach out: https://respond.io/contact We're here to help ensure you continue to have a great experience with respond.io! ### 18. Best way connection! **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina G. | Service center supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about respond.io?** That we can have all the contacts in one application! **What do you dislike about respond.io?** So far everything is great. Its the best way to comunicate with out clients. **What problems is respond.io solving and how is that benefiting you?** Before having respondo, the agency had to different whatsapp, so it was kind of dificult to comunicare with our clients. Now its more easy having all the clients in one platform. **Official Response from George Wong:** > It's great to hear that respond.io has helped streamline your communication process and made it easier to connect with your clients. We appreciate your feedback! Don't hesitate to reach out if you require any further assistance :) ### 19. Respond.io: User-Friendly Platform for Streamlined Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Nantaporn L. | Owner, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about respond.io?** Respond.io stands out for its exceptional ease of use. The platform is clearly well-designed, making it intuitive and smooth to navigate. This is a major plus, especially for users who may not have a technical background. Setting up and using Respond.io is a breeze, allowing you to get started quickly and efficiently. **What do you dislike about respond.io?** However, tech-savvy businesses requiring API access may find the pricing cost-prohibitive. **What problems is respond.io solving and how is that benefiting you?** At Phuket Elephant Care, managing customer communication across multiple channels was a challenge. We needed a solution to streamline inquiries about elephant sanctuary bookings. Respond.io allows us to centralize conversations from WhatsApp, Facebook, Instagram, Messenger, and even our website widget into a single, unified inbox. **Official Response from George Wong:** > Thank you for sharing your positive experience with Respond.io! We're thrilled that you find our platform user-friendly and easy to navigate. Your feedback is valuable to us. It's great to hear how Respond.io has helped Phuket Elephant Care streamline customer inquiries across multiple channels. We're delighted to be a part of improving your communication processes. Please don't hesitate to reach out if you need further feedback or assistance. We're here to help! ### 20. bEST crm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about respond.io?** wE CAN ORGANIZE AL COMUNICACTIONS AND CONTACTS AND ACCESS THEM FROM ANYWHERE **What do you dislike about respond.io?** i THINK THE STATE OF CONVERSATIONS SHOULD HAVE A COLOR **What problems is respond.io solving and how is that benefiting you?** EASIER COMMUNNICATION IN A CENTRALIZED AREA **Official Response from George Wong:** > Thank you for the wonderful feedback! We’re so glad to hear that respond.io helps you stay organized and makes communication easier from anywhere. We appreciate your suggestion about using color to show conversation status—ideas like this help us improve. Feel free to share it on our roadmap so others can vote on it too! https://roadmap.respond.io/feature-request Thanks again for your support. We’re here to keep supporting your success! ### 21. Fantastic and easy patform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about respond.io?** Respond.io has been a game-changer for my client communication. It consolidates everything I need, from simple messaging to high-end functionalities and automations. It's made my life so much easier! **What do you dislike about respond.io?** It doesnt have as many native connections to diferent CRMs and other softwares that can really be a game changer **What problems is respond.io solving and how is that benefiting you?** Omnichannel communication saves me time and effort by eliminating the need to chase clients unnecessarily. Automations handle many tasks that were previously manual, streamlining business operations. Additionally, personalized WhatsApp messages enhance promotional efforts effectively. **Official Response from George Wong:** > Thank you for sharing your positive experience with respond.io. We’re glad our platform has made life easier for you. Regarding your feedback, keep an eye on our roadmap 👀 https://roadmap.respond.io/ — we’ve got something in the works. Thank you for choosing respond.io, and we look forward to continuing to support you on your journey! ### 22. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Nontando N. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about respond.io?** Using respond.io is nothing but a breeze. User friendly Easy to use **What do you dislike about respond.io?** No dislikes at the moment everything is currently going smooth. **What problems is respond.io solving and how is that benefiting you?** Technical Support problem, client is able to get an understanding of their issue before being handed over to me **Official Response from George Wong:** > Thank you for your positive feedback! We're thrilled to hear that respond.io is making your work easier and more efficient. Our goal is to provide a seamless experience for our users. If you ever encounter any issues or have suggestions for improvement, please don't hesitate to reach out to us. We're here to support you every step of the way. Thank you for choosing respond.io! ### 23. highly efficient multi-channel platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** May 02, 2025 **What do you like best about respond.io?** the ease with which channels and automations can be integrated with AI **What do you dislike about respond.io?** It takes a lot of time to understand statistics **What problems is respond.io solving and how is that benefiting you?** helped me maintain a consistent message across all channels **Official Response from George Wong:** > Thank you for your review! We’re happy to hear that respond.io is helping you maintain consistent messaging across channels and that you’re making the most of our automations and AI features. Regarding your feedback on statistics, are you referring to the Reports module? We’d love to learn more and assist you further. Please feel free to reach out at https://respond.io/contact Thanks again for being with us. We look forward to continuing to support you! ### 24. The best option in terms of price and quality **Rating:** 5.0/5.0 stars **Reviewed by:** Iliana O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about respond.io?** Respond.io is a platform I use dalily. I analyzed several platforms before hiring them and I liked that they were very accessible during the testing time, also in terms of meeting with my account manager and showing me payment options if I required billing in my country. Navigation is very simple and onboarding is really fast, in fact I didn't need to hire onboarding services until now. Finally, an important factor for the decision was the issue of safety, it is good to know that they have regulatory compliance. Implementation is really easy, as you don't need technical knowledge. Also Customer Support is really quick, and that is a plus, I hope it keeps like this. **What do you dislike about respond.io?** In terms of security, I was very happy to know that they have MFA. Some logic questions are not possible with the same platform so you must use integrations like Zappier. It would be perfect not to need third parties for some actions, however, I was able to do the integration without great technical knowledge and in a matter of minutes. **What problems is respond.io solving and how is that benefiting you?** The platform helps me manage communications with my clients immediately. The panels help me understand the needs of my clients and the times in which they are most recurring. With the assignment and reassignment of agents it has been easier to meet the needs of my clients 24/7. **Official Response from Blake Chen:** > Hi Iliana, thank you for taking the time to leave a stellar review on respond.io. We truly appreciate it! We're so happy to hear that you've had a good experience navigating our platform; and that you had a seamless onboarding experience as well! We also really appreciate the shoutout to the heroes from our Support team, they're definitely something else! As for security, our MFA/2FA feature is actually available for all plans. You should be able to implement two-factor authentication with us. If you ran into any issues doing this, please don't hesitate to contact our Support team. We would be more than happy to help 👉🏼 https://respond.io/contact All in all, we're very happy that respond.io has been able to help you manage your client communications efficiently. We hope that our platform will continue to serve you well and take your business to new heights! ### 25. Perfect support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about respond.io?** Really good and patient support. I didnt even pay a plan yet and still got hours of personal support. **What do you dislike about respond.io?** I havent seen anything bad about it yet! **What problems is respond.io solving and how is that benefiting you?** Automated Whatsapp messages and a joined inbox. **Official Response from George Wong:** > Thank you for your kind words! We’re so happy to hear you had an amazing experience with our support team even before starting a plan. It’s great knowing that respond.io has been beneficial to your operations and we’re excited to keep supporting your journey. Don't hesitate to reach out to us if you have any inquiries or feedback: https://respond.io/contact ### 26. Makes work inquiries worked faster and easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2025 **What do you like best about respond.io?** It can automatically connect us to our clients in different social application. Which makes it easier for us to connect and communicate to our valued dear clients **What do you dislike about respond.io?** Due to its busy system,sometimes, it may be hard to received the workflow inquiries from the clients **What problems is respond.io solving and how is that benefiting you?** they keep us notified all the time if there are problems or updates in respond.io system so it would be very much to figure it out why sometimes there are lag delays coming from receiving our clients inquiries **Official Response from George Wong:** > Thank you for your review! We’re glad to hear that respond.io is making it easier to connect with your clients across multiple platforms—that’s exactly our goal! We appreciate your feedback about occasional delays and are continually working to improve system performance. If you have any questions, feel free to reach out—we’re always here to support you. Thanks again, and we look forward to continuing to support your business. ### 27. Very Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about respond.io?** It makes it easier for us to get leads and communicate with customers to know their interest and it makes it easier for us to assist our the customers **What do you dislike about respond.io?** So far so good but only if we can have an option where customers can be specific of the car that they are interested in or the kind of information that they are looking for. **What problems is respond.io solving and how is that benefiting you?** Making it easier for us to communicate ''chat" with customers **Official Response from George Wong:** > Thank you for your positive feedback! We're glad to hear that respond.io is helping you with lead generation and customer communication. We will pass your feedback along to our team. If you have any other ideas, please submit or vote for them here: https://roadmap.respond.io/ Thanks again for taking the time to leave a review; we appreciate it. ### 28. Great experience as SDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about respond.io?** This is a great platform to manage your inbound leads in an organized way **What do you dislike about respond.io?** That's simple, straightforward and a clean interface **What problems is respond.io solving and how is that benefiting you?** To manage my leads and crush my quota **Official Response from George Wong:** > Thank you for sharing your positive experience with respond.io! We're thrilled to hear that you find our platform great for managing your leads and crushing your sales goals. If you have any suggestions for how we can further improve our platform to better meet your needs, please feel free to reach out. Thanks again for choosing respond.io! ### 29. GOOD EXPERIENCE , EASY USE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** March 12, 2025 **What do you like best about respond.io?** The process of lead management is so easy, changing the icons of each status , so the app is quite easy **What do you dislike about respond.io?** there is no the option of sending voice messages, not even direct call. **What problems is respond.io solving and how is that benefiting you?** dealing with the leads in easiest way without passing many steps. **Official Response from George Wong:** > Thank you for the positive review of respond.io. We do support sending and receiving voice messages and WhatsApp Business Calling API, which we support, is currently in beta and restricted to certain countries. If you require any assistance with sending voice messages, please reach out to us, we'd love to help: https://respond.io/contact Thanks again for choosing respond.io, we hope to continue serving you well! ### 30. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about respond.io?** they are always updating and releasing new things **What do you dislike about respond.io?** Let everything be in English and there not be many translations into Spanish. **What problems is respond.io solving and how is that benefiting you?** For my business, most likely more technical support is needed to connect with other platforms like Zapier and Make. **Official Response from George Wong:** > Thank you for your kind words! We are glad to know that you are satisfied with the constant improvements to our software. We appreciate your comments about the Spanish language and have already shared them with our product team. If you need more help, feel free to contact our support team or visit https://roadmap.respond.io/ to vote or request new features. ### 31. Amazing plataform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about respond.io?** I really like that you can have different channels and work spaces with different phone numbers, if you have a medium size business is a really good tool for customer service, I 100% recommend. Is easy to work with and the support is really good. **What do you dislike about respond.io?** For now I don't have any bad comments with the plataform. **What problems is respond.io solving and how is that benefiting you?** Respond helps us to unify all the customer service communication, that anyone in the team can answer the clients questions. We really like that it integrates everything in the same plafatorm including outlook. **Official Response from George Wong:** > Thank you for your glowing review of respond.io—we truly appreciate it! We’re delighted that respond.io has helped you effectively manage your customer interactions across various channels and workspaces. It’s great to know that our dedicated support team has made your experience even better. We look forward to continuing to support your success and helping your business reach new heights 🙌 ### 32. perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2025 **What do you like best about respond.io?** Perfect platform for following up and supervise **What do you dislike about respond.io?** maybe i need Tiktok inbox to be here, hope u doing that **What problems is respond.io solving and how is that benefiting you?** one platform to following all my inboxes **Official Response from George Wong:** > Thanks for your positive feedback! We’re thrilled to hear that respond.io is the perfect fit for your business. On TikTok, we’ve got some exciting news! In case you missed it, TikTok Business Messaging is now available on respond.io. Check out the announcement here: https://roadmap.respond.io/changelog/tiktok-channel-is-here-connect-with-your-audience-like-never-before If you have more suggestions or feedback, don’t hesitate to reach out. We’re always here to help and are committed to improving our platform to serve you better. 😊 ### 33. My experience using Respond.io for more than 1 year++ **Rating:** 4.0/5.0 stars **Reviewed by:** Riza Kharista R. | Senior Customer Service Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about respond.io?** What I like best about Respond.io is that I can use multiple messenger options on one platform, allowing our clients from all over the world to choose their preferred methods to contact our support team. We have clients who prefer using WhatsApp, Line, Facebook Messenger, etc. **What do you dislike about respond.io?** What I do not like about Respond.io? I think it would be better if Respond.io had its desktop PC platform. Using their web platform, I sometimes miss chats from clients because the platform does not always notify me when a new client starts a chat. **What problems is respond.io solving and how is that benefiting you?** In this era, supporting clients through web-based chat platforms may become a thing of the past due to the rise of messenger platforms. Clients find it more convenient to contact a company via their preferred platforms such as WhatsApp, Line, Telegram, Viber, and many more. From my point of view, it's like the client has their own personal support team in their hands and can contact the company anytime they want. **Official Response from Blake Chen:** > We're thrilled to hear that respond.io's ability to consolidate multiple messaging options on one platform has been a significant benefit for you, allowing your clients worldwide to reach out through their preferred channels. Ensuring versatility and convenience in client communication is at the core of what we aim to achieve. We appreciate your feedback on the need for a dedicated desktop PC platform. We understand the importance of reliable notifications to ensure no client chats are missed, and we're continuously working to improve our notification system and explore additional platform options to enhance user experience. It's encouraging to hear how respond.io is helping you meet the evolving needs of client support in the digital age, making every client feel like they have a personal support team available at their fingertips. We recognize the importance of accessible and efficient communication for fostering strong client relationships. Your insights are invaluable as we strive to enhance our services further. Please feel free to reach out with any more feedback or suggestions at https://respond.io/contact. We're committed to providing you and your clients with the best possible experience. Thank you for choosing respond.io and for sharing your experience! ### 34. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Elisandra L. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about respond.io?** i used all day, its vert good for de work. **What do you dislike about respond.io?** dont see picture of leads for speak, just it **What problems is respond.io solving and how is that benefiting you?** time, and facility response with colegues **Official Response from George Wong:** > Thank you for sharing your positive feedback about respond.io! We’re thrilled to hear you’re enjoying the platform. Regarding profile pictures not showing, this limitation is due to the channels themselves rather than our platform. That said, we truly appreciate your feedback! If you have any other suggestions or ideas, feel free to share them with us or submit them on our roadmap: https://roadmap.respond.io/ Thank you once again for your kind words—we look forward to continuing to support your business! 😊 ### 35. Recommendation to other people **Rating:** 4.5/5.0 stars **Reviewed by:** Luther R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about respond.io?** Respond.io helps our company to reply to clients efficiently and on time. It makes our work easier. **What do you dislike about respond.io?** New users may face a learning curve when first using the platform, particularly if they are not familiar with similar tools. **What problems is respond.io solving and how is that benefiting you?** By centralizing conversations, resond.io his helping our business respond to customer inquiries in a timely manner, improving customer satisfaction and rentention. **Official Response from George Wong:** > Thank you for sharing your experience with respond.io! We're thrilled to hear that our platform is making your work easier. We're always looking for ways to improve and make the platform even more intuitive for new users and we're committed to enhancing the experience every step of the way. If you ever need assistance or have questions, our support team is always ready to help. We're here to ensure you get the most out of respond.io. Thank you for choosing us to support your business! ### 36. Very good application with constant improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo A. | CEO, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about respond.io?** They always introduce new features and improvements, the application never becomes stagnant. **What do you dislike about respond.io?** They don't have much support material in Spanish language. **What problems is respond.io solving and how is that benefiting you?** Follow-up and attention to customers quickly and promptly **Official Response from George Wong:** > Hola Rodrigo, ¡muchas gracias por tus amables palabras! Nos alegra saber que respond.io ha sido valioso para tu negocio y que nuestro equipo de atención al cliente te ha atendido bien. Con respecto a los materiales de soporte, ¿has intentado usar el cambio de idioma en nuestro blog y Centro de ayuda? Muchos de nuestros recursos están disponibles en español para satisfacer mejor tus necesidades. Estamos entusiasmados por seguir ayudando a que tu negocio crezca. Si tienes otras preguntas o comentarios, ¡no dudes en comunicarte con nosotros en cualquier momento! 😊 ### 37. Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services **Reviewed Date:** March 18, 2025 **What do you like best about respond.io?** The simplicity to use it, is a easy tool to use. **What do you dislike about respond.io?** Nothing for the moment, all is simple and straighforward **What problems is respond.io solving and how is that benefiting you?** Talk and chat with more customers **Official Response from George Wong:** > Thank you for your positive feedback :) We're thrilled to hear that you find respond.io simple and easy to use. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing respond.io! ### 38. amazing application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about respond.io?** creating a better relationship with prospects **What do you dislike about respond.io?** have to wait and see malfunctions, if any **What problems is respond.io solving and how is that benefiting you?** communicate live time with prospects **Official Response from George Wong:** > Thank you for your positive feedback! We're thrilled that respond.io is helping you create better relationships and communicate with prospects. If you ever require any assistance, please don't hesitate to contact our support team. Thanks again for choosing respond.io! ### 39. I DO NOT RECOMMEND IT **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about respond.io?** The truth is I don't like it because it doesn't allow us to see the client's profile picture, so we don't know if the person writing to us is a man or a woman. **What do you dislike about respond.io?** it limits you from many things like sending photos, sometimes the clients' messages don't arrive, this limits us from responding quickly and correctly **What problems is respond.io solving and how is that benefiting you?** we receive the client's message and we do not receive the notification, we have delayed up to a day in responding **Official Response from George Wong:** > Thank you for sharing your opinion. We understand how important it is to have details like the client's profile picture to improve the chat experience. However, this limitation comes from the WhatsApp Business Platform (API) and applies to all providers, not just respond.io. Unless Meta changes this, no platform using the WhatsApp Business Platform can display profile pictures of contacts. Regarding issues with receiving notifications or sending photos, they can likely be resolved with some adjustments in the settings. Please contact our support team and we will help you resolve it. We are here to improve your experience, so if there is anything else we can assist you with, feel free to contact us. Your feedback helps us grow and ensures that respond.io is the best it can be. ### 40. Useful application for companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about respond.io?** It is a very useful application for companies that handle a large flow of messages and where they have a support channel where more than 2/3 people work. It allows you to monitor who attends and also to assign. Besides that, the fact that they have implemented AI has been very helpful in streamlining processes and facilitating information to the customer. Another positive point is the reports the app offers, from connectivity, response time, etc. It helps to provide feedback to workers and optimize time. **What do you dislike about respond.io?** What I don't like much is that AI is improving little by little, I understand it's a process, however, I think in the future it will be more useful. They could also add connectivity time. For example: how long a team member hasn't connected, but in real time, like WhatsApp. **What problems is respond.io solving and how is that benefiting you?** The problems that respond.io helps me with are purely communication-related. Thanks to this app, I can have just one platform with all the messaging apps, making it easier and faster to respond and allowing executives to respond at the same time as others. It benefits me as I optimize my customer service times, it's very good!! **Official Response from Blake Chen:** > We are very pleased to know that you find respond.io a useful tool for managing a large flow of messages and facilitating coordination in customer service teams! It is gratifying to know that the implementation of artificial intelligence and detailed reports are streamlining your processes and improving efficiency. We appreciate your comments on the progressive improvement of AI and your suggestion about adding real-time staff connectivity tracking, similar to WhatsApp. Your observations are very valuable to us and help us identify areas for improvement to offer an even more effective service. It is excellent to know that respond.io is helping you optimize customer service times and centralize communication on a single platform. This is precisely what we seek: to facilitate and improve the management of communications for businesses like yours. If you have any other suggestions or need more assistance, feel free to contact us at https://respond.io/contact. We are here to support you and ensure that respond.io continues to be a valuable tool for your company! Thank you for your support and constructive feedback. ### 41. BEST FOR BUSINESS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about respond.io?** its easy to connect with the customer and easy chats with the customer. **What do you dislike about respond.io?** notification didnt appear sometimes...... **What problems is respond.io solving and how is that benefiting you?** Connecting with customer easily on respond.io **Official Response from George Wong:** > Thank you for sharing your positive feedback about respond.io. We're glad to hear that you find it easy to connect with customers and chat with them. Regarding notifications not appearing, could you provide us with more details? We'd like to know more in order to diagnose the issue: https://respond.io/contact Our team is constantly working to improve the platform and we appreciate your feedback. If you encounter any further issues or have suggestions for improvement, please feel free to reach out to us. We're here to ensure you have a great experience using respond.io! ### 42. Seamless Migration, endless Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about respond.io?** I love how easily the UX of the product is to interact with. It feels like an update to date product, and it acts like one. The constant updates, as well as attention from support staff is inspiring! **What do you dislike about respond.io?** The only thing that I feel the product is missing is a Twilio VOIP integration that allows us to take phone calls, and record messages on the platform. **What problems is respond.io solving and how is that benefiting you?** We are easily able to have all of our communications from a single customer in one conversation. This allows multiple agents to interact with the same user, and to make sure that there is no history lost. The AI features, and its ability to learn from a defined and updateable Knowledge Source is a big plus. This saves us countless hours in managing conversations, especially outside of office hours. **Official Response from Blake Chen:** > It’s fantastic to hear that you appreciate the user experience of respond.io, finding it modern and efficient, and that our support team's dedication stands out to you. We aim to keep our product up-to-date and responsive to user needs, so your feedback is very encouraging. We note your point about missing Twilio VOIP integration for phone calls and message recording. This is valuable feedback as we continue to explore new features and integrations to enhance our platform's capabilities. We're thrilled to know that respond.io is effectively centralizing customer communications for your team, allowing seamless interactions and maintaining comprehensive conversation histories. It’s great to hear that the AI features and the ability to learn from an updatable Knowledge Source are significantly saving your team time and enhancing efficiency, particularly after hours. Thank you for sharing your thoughts. We're committed to continual improvement and appreciate your input. For any further suggestions or if you need support, please reach out to us at https://respond.io/contact. We look forward to continuing to support your business’s communication needs effectively! ### 43. Good app with a simple and functional ui **Rating:** 5.0/5.0 stars **Reviewed by:** Kaique C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about respond.io?** It has a good starting price with all the features you would need for chatting, they do not hide features that everybody needs on the entry plan as the competitors on the market. We as a small company can afford and be happy with all the features we need just from the initial plan. Also, the ui is very simple, which is really good for usage, we do not need to think to use it. **What do you dislike about respond.io?** Some small changes on UI would be great, I miss an indicator on chat list showing me that the client has not been answered yet. Another feature I miss is the option to inject some html code to tell the clients info to the widget, that my website already has (like name and email), freshchat has this feature and I like it. **What problems is respond.io solving and how is that benefiting you?** Before respond.io some chats was not awsered by us, the inbox of whatsapp was terrible. Now we have control of all the clients and if someone is waiting for too long another agent can respond the chat. **Official Response from Blake Chen:** > Thanks for your detailed review of respond.io! We're thrilled that our pricing structure and essential features meet your small company's needs right from the start. It's also great to hear you find our user interface simple and effective for your daily operations. We appreciate your suggestions for UI improvements, including an unanswered chat indicator and the ability to inject HTML code for customer information. These insights are invaluable as we strive to enhance respond.io further. Knowing our platform has helped you manage and respond to all customer chats more efficiently is exactly what we aim for. For any more feedback or requests, please reach out at https://respond.io/contact. Your input helps us grow and improve. Thank you for choosing us and for your constructive feedback! ### 44. good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about respond.io?** We can work in shifts without the need for a single person with a phone inside the office **What do you dislike about respond.io?** Is it possible to add a service for unanswered messages that appear with a filter on their own? **What problems is respond.io solving and how is that benefiting you?** Do not force a single employee to be present. Any employee who is present can open and work **Official Response from George Wong:** > Thank you for your positive feedback! We’re thrilled to hear that respond.io is helping your business function remotely. We appreciate your note about unanswered messages—you’re welcome to follow our product roadmap to explore, vote on, or request new features: https://roadmap.respond.io/feature-request/p/messages-filter-conversations-by-unread-and-unreplied-messages We’re committed to enhancing your experience and look forward to continuing to support your success! ### 45. respond.io is an excellent multichannel tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about respond.io?** The configuration of each channel, the definition of workflows in its design tool is very easy, the tool integrates AI in a simple way. Excellent Tool!!!! **What do you dislike about respond.io?** The relationship between conversations (channels like WhatsApp), the number of users, and the issue of the contact limit that requires a license change. **What problems is respond.io solving and how is that benefiting you?** Contact with customers for support at our service center **Official Response from George Wong:** > Thank you for your positive comment! We greatly appreciate your kind words and are glad to know that respond.io has been so useful for your business. Regarding your concerns, could you contact us through https://respond.io/contact? We would love to get more details and assist you with whatever you need. Thank you again for choosing respond.io! ### 46. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about respond.io?** Speed, tags in chats, and configuration **What do you dislike about respond.io?** The website look could be more user-friendly **What problems is respond.io solving and how is that benefiting you?** At the moment, everything is fine. **Official Response from George Wong:** > We are delighted to know that you appreciate the speed, tags in chats, and the configuration features of respond.io! We have taken your comment about the user interface into account and are always working to improve. In the meantime, you can follow our roadmap to stay informed, vote for new features, or send suggestions: https://roadmap.respond.io/ If you have more suggestions or need help, feel free to contact us. We are here to ensure you continue to have an excellent experience! 😊 ### 47. Unmatched **Rating:** 5.0/5.0 stars **Reviewed by:** Wassim Z. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about respond.io?** it's all you need to support your clients through all those social media. not to forget that it is very easy to use and if any help is needed their customer support is always there to assist **What do you dislike about respond.io?** All features should be available for all packages **What problems is respond.io solving and how is that benefiting you?** We have 3 brands under 1 company they all have their social media and WhatsApp. respond.io is one of the very few that gives you the ability to add multiple WhatsApp/FB/Inta, etc. at no additional cost **Official Response from Blake Chen:** > It's fantastic to hear that respond.io serves as a comprehensive tool for supporting your clients across various social media platforms, and that you find it user-friendly with readily available customer support. We aim to make our platform accessible and supportive, ensuring you have the help you need whenever it's needed. We appreciate your feedback regarding the availability of features across all packages. We strive to offer flexible and inclusive packages that cater to the needs of all our users, and your input is valuable as we consider adjustments to our service offerings. It's great to know that respond.io is effectively managing the social media and WhatsApp accounts for all three brands under your company, without additional costs for multiple accounts. This capability is designed to provide significant value and efficiency, especially for businesses managing multiple brands. Thank you for sharing your experience and feedback. If you have any further suggestions or need assistance, please don't hesitate to reach out at https://respond.io/contact. We're here to ensure respond.io continues to meet your business needs effectively and supports your brand management efforts seamlessly! ### 48. Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about respond.io?** The improvement in the communication channel... unification regarding customer service... being able to have a conversation history and data with the customer... **What do you dislike about respond.io?** There are times when the message cannot be delivered and I don't have a report on why or what the reason is. **What problems is respond.io solving and how is that benefiting you?** Delay in the response to our partners **Official Response from George Wong:** > Thank you for your feedback! We are glad to know that respond.io has improved your communication and simplified interaction with your clients. Regarding the message delivery issue, we apologize for the inconvenience. Please contact our support team so we can investigate further: https://respond.io/contact. If you have more suggestions, feel free to reach out to us. We are here to help you! ### 49. Best Whatsapp marketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Hafiz S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2024 **What do you like best about respond.io?** its easy to use. best client support.... **What do you dislike about respond.io?** usually on. saturday's the system goes down. **What problems is respond.io solving and how is that benefiting you?** instant communication with the clients for the follow up **Official Response from George Wong:** > Thank you for your kind feedback! We’re delighted to hear that you find respond.io easy to use and that our support has met your expectations. We’ve reached out to you to better understand your concern regarding downtime, as we want to ensure your experience is as seamless as possible. If you ever face any issues or have additional feedback, please feel free to contact our support team—we’re always here to help! 😊 ### 50. Excellent platform, excellent support and updates are in line with market requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2025 **What do you like best about respond.io?** Flexibility, understanding of customer requirements and good support. **What do you dislike about respond.io?** There is nothing tangible. I think the price may be a bit high and can be reduced. **What problems is respond.io solving and how is that benefiting you?** Multiple communication channels in one place **Official Response from George Wong:** > Thank you for your positive feedback! We're glad to hear that respond.io is helping you manage multiple communication channels effectively and that you find us flexible, customer-focused and supportive. If you ever have more feedback or need assistance, please feel free to reach out. We're here to help! ## respond.io Discussions - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments - [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+16%3A34%3A53+-0500&secure%5Bsession_id%5D=9c11aecc-3076-49ce-a2f6-2d66e0702f93&secure%5Btoken%5D=ca7861f0ef3e4edb163d51956d487b572c78cad525ef5e8e6d4ee5c6028a6cb0&format=llm_user) ## respond.io Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Cliniko](https://www.g2.com/products/cliniko/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews) - [Plato](https://www.g2.com/products/plato/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Street.co.uk](https://www.g2.com/products/street-co-uk/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [Teachworks](https://www.g2.com/products/teachworks/reviews) - [Telnyx Voice AI Agents](https://www.g2.com/products/telnyx-voice-ai-agents/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Voximplant](https://www.g2.com/products/voximplant/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## respond.io Features **Channels** - Multi-Channel Coverage - Open Listening **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization ## Top respond.io Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (479 reviews) - [SleekFlow](https://www.g2.com/products/sleekflow/reviews) - 4.6/5.0 (202 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews)