--- title: respond.io Reviews meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 512 reviews by the users' company size, role or industry to find out how respond.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 512 scale: '5' date_modified: '2026-07-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # respond.io Reviews **Vendor:** respond.io **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.8/5.0 **Total Reviews:** 512 ## About respond.io Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. ## respond.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. (98 reviews) - Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. (51 reviews) - Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. (46 reviews) - Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. (34 reviews) - Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. (33 reviews) - Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (29 reviews) - Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (27 reviews) - Automation (26 reviews) - Time-saving (23 reviews) - Features (22 reviews) **What users dislike:** - Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. (18 reviews) - Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. (15 reviews) - Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. (14 reviews) - Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. (10 reviews) - Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. (8 reviews) - Buggy Features (7 reviews) - Call Issues (7 reviews) - Insufficient Information (7 reviews) - Learning Curve (7 reviews) - Limited Features (7 reviews) ## respond.io Reviews ### 1. quite complete experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2023 **What do you like best about respond.io?** that respond works in desktop and in app **What do you dislike about respond.io?** Prices in RESPOND and 360 DIALOG, is useful but expensive **What problems is respond.io solving and how is that benefiting you?** Respond solve when massive people contact you by whatsapp, **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We truly appreciate it. We're happy to hear that our platform has been able to help you with massive amounts of conversations. We hope that we can continue to do so so that your company can reach new heights 🚀 In regards to pricing, our prices are made to better align our pricing with the value our platform offers as well as providing a more streamlined and cost-effective experience for our customers. We hope that you will continue to have a pleasant experience with respond.io! ### 2. The one and only one stop shop when it comes to managing your social media accounts! **Rating:** 5.0/5.0 stars **Reviewed by:** Marwan K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2022 **What do you like best about respond.io?** Easy, clear, quick. I love the workflow feature and how easy it is to build a successful workflow. I love notes and I use them all the day. The reports on the first page are very helpful... **What do you dislike about respond.io?** simply nothing. I have been using it for few months now and all is good. I'm managing whatsapp and instagram. We look very professional now to our customers. Respond.io has changed our lives. **What problems is respond.io solving and how is that benefiting you?** Unified look and feel to our customers. Comments really a killer when it comes to team collaboration. Workflow help us automating almost all responses. We have a higher success rate now with customers. **Official Response from Blake Chen:** > Hi Marwan, Thank you for your feedback! We're glad you love our Workflows automation feature and find respond.io easy to use for team collaboration as well as managing all customer communication on one platform. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs. Let us know the features you want to see on our platform by upvoting or requesting them on our roadmap [https://roadmap.respond.io]. ### 3. Totally the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about respond.io?** Very easy to access with quick results. CRM has never been so easy. :) **What do you dislike about respond.io?** So far, I can't think of any because it has consistently been delivering. **What problems is respond.io solving and how is that benefiting you?** We are using WhatsApp with respond.io, making it so much easier for me to chat with my clients via WhatsApp and get quick results. The clients also find it very effective in getting their problems solved effectively. **Official Response from Blake Chen:** > Thank you for your stellar review of respond.io! We truly appreciate the time that you've taken to do so. We're so thrilled to hear that respond.io has made life easier for you and your business to chat with your clients! We hope that our platform will continue to serve you well and help take your business to new heights! ### 4. Great tool for team organization and response time. **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about respond.io?** I like that we can have all the accounts in one place and we can assign them to the salespeople so that no message gets missed. **What do you dislike about respond.io?** The approval time for some quick texts, I understand it has to do with meta, but that time lost waiting is valuable. **What problems is respond.io solving and how is that benefiting you?** Keep all messages from all clients located, without missing any. **Official Response from Blake Chen:** > Hi Adriana, We sincerely appreciate your time to leave us a comment about respond.io. We are delighted to know that respond.io has been a great help in tracking your customers' messages across multiple platforms, all in one place. We are also pleased to know that our platform can make life easier when delegating tasks among your team. We sincerely hope that respond.io continues to provide you with excellent service and contributes to taking your business to new horizons. ### 5. easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about respond.io?** user interface is very simple and easy to understand. **What do you dislike about respond.io?** UI could get better in terms of aesthetic. **What problems is respond.io solving and how is that benefiting you?** Being able to respond to customer's queries in a easy and fast manner. With using this platform, it allows me to look up certain conversations whenever needed. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We're happy to hear that you've found out platform simple to use and understand. If you have any feedback or concerns, feel free to reach out to us 👉 https://respond.io/contact so that we can further assist you, even if it comes to UI. We hope that respond.io will continue to serve you well and help take your business to new heights 📈 ### 6. The program is good and easy to use, but it needs some development **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmad H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about respond.io?** Easy access to contacts .. The ability to share everything you need with them .. **What do you dislike about respond.io?** Sometimes I dont find the contacts .. or if I search the contact does not appear to me .. and a waiting period when running the program for the first time, especially on the mobile phone **What problems is respond.io solving and how is that benefiting you?** Ease and speed of communication in the event that I do not wish to make a phone call .. and arrange some of the accumulated matters **Official Response from Blake Chen:** > Hi Ahmad, Thanks for your feedback. We are glad you like our platform and find it easy to use. Good news! We have search function and mobile app improvements planned in our roadmap. So stay tuned for the update! Feel free to contact us here https://respond.io/contact on questions regarding those features, we'll assist you the best we can. ### 7. best practice an good service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard v. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about respond.io?** In addition to the good service and quick answers (if there ever is a problem), it is a good extension of our customer service team to give our customers the best experiences. **What do you dislike about respond.io?** we have no bad experiences so far with repson.io. reliable and pleasant party to work with. **What problems is respond.io solving and how is that benefiting you?** We take our customer experience and that of our users to the next level here. **Official Response from Blake Chen:** > Thank you for your incredibly kind review of respond.io! We're glad you found our service a positive experience so far! At respond.io, we strive to provide the best customer experience and we're glad that has resonated with you. Your feedback is incredibly valuable to us and we'll continue to make sure our customers have a great experience with the platform. ### 8. Powerfull system that has been a very important resource to the growth of my company **Rating:** 5.0/5.0 stars **Reviewed by:** JUAN CARLOS L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about respond.io?** The powerfull resources that the platform has, you can develop just simple thing to the most powerfull workflows. The integration with Whatsapp channels is so easy. **What do you dislike about respond.io?** That theres no way to have a private chat between the members of an organization. That sometimes it is difficult for browsers to mantain the push notifications. **What problems is respond.io solving and how is that benefiting you?** eventhough i havent has a good response in the actions that i have proposed, everytime that theres available an update it comes with benefits that are usefull for all ofus **Official Response from Blake Chen:** > Thank you for your 5-star review of respond.io! We truly appreciate the time that you've taken to do so. We're so happy to hear that you have found respond.io's Workflows useful and that you have had no problem with its integrations! We hope that the Workflows as well as respond.io in general will be able to continue serving you well and take your business to new heights! In terms of new features, do check out our roadmap [https://roadmap.respond.io] to request for new features or vote for existing one! ### 9. Amazing platform to answer messages. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about respond.io?** The automation of the different social media channels. **What do you dislike about respond.io?** The fact that MACs could be a limitation in intermediate plans. **What problems is respond.io solving and how is that benefiting you?** Have an omnichannel communication with the accounts of my clients. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We appreciate the time that you've taken to do so. We're thrilled to hear that our platform has been able to help in terms of automation and streamlining on various social media channels. We fully understand that communication from multiple channels can be taxing, and we're happy that we're able to help in that regard. In terms of subscription plans, do contact us at 👉🏼 https://respond.io/contact should you encounter any issues. ### 10. Awesome platform with prominent future and exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Andrés G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about respond.io?** The support has been in my language, and they care about helping the client, as well as the platform's good documentation. **What do you dislike about respond.io?** In my opinion, some features, such as advanced reports, should be available in my bussiness plan. Some simple glitches still occur, but they are working to fix them. **What problems is respond.io solving and how is that benefiting you?** I have been able to integrate all my communication channels on one platform. Continually evolving and very stable.. **Official Response from Blake Chen:** > Hi Carlos, Thank you for appreciating our superheroes from the Support team! We are glad you find respond.io useful in managing multiple channel communication on one platform. We apologize for the recent lag experience during a platform update. Rest assured that team is always prepared to quickly address any bugs that may arise through hot fixes. For features you'll like to see on our platform, do upvote or request them on our roadmap [https://roadmap.respond.io]. We place a high value on the input of our users in our decision-making process for any new features and updates. ### 11. Chat with multiple options but heavy **Rating:** 3.0/5.0 stars **Reviewed by:** Jorge Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about respond.io?** The chat flow is very useful, as is the ability to assign autoresponses according to the users that can be designated. Segmenting customer service, like technical support, is also very ideal. **What do you dislike about respond.io?** The inability to assign functions such as setting a user for attention per day **What problems is respond.io solving and how is that benefiting you?** Solve the problem of other chats that generate more personalized and suitable attention, which leads to a better conversation with customers. **Official Response from Blake Chen:** > Hello Jorge, We are glad to know that our workflow automation has been useful for your assignment process, and that our platform has allowed you to have better conversations with your clients. For the features you would like to see on our platform, you can vote for them or request them on our roadmap [https://roadmap.respond.io]. We highly value the opinion of our users when making decisions about new features and updates. ### 12. Excelent Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2023 **What do you like best about respond.io?** Best solution of multiple channel communication and multiple users. **What do you dislike about respond.io?** Sometimes the performance is down, but eventually **What problems is respond.io solving and how is that benefiting you?** Attention to customers in different channels and use multiple users to attend. Having only one service integrating all communications for better attention with history. **Official Response from Blake Chen:** > Thank you for your review of respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear that respond.io has been able to make your life easier by having all your communication channels in one place! We're also happy to hear that our platform has been useful in terms of keeping track of conversation history. In terms of performance, if you ever encounter any issues, don't hesitate to reach out to us here: [https://respond.io/contact] ### 13. Pleasant **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco M. | Copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about respond.io?** the posibility of enter details of every client **What do you dislike about respond.io?** A little bit slow at the begining, but when it loads, it works perfectly fine **What problems is respond.io solving and how is that benefiting you?** Provide guidance to clients of a auction enterprise **Official Response from Blake Chen:** > Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're thrilled to hear that our platform has been able to help you in terms of meticulous details as well as communication. We hope that respond.io will continue to serve you well, and help take your business to new heights! 🚀 If you ever encounter any issues, feel free to contact us at 👉🏼 https://respond.io/contact ### 14. All in one communication Service with your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about respond.io?** Integration of all services in a single platform. **What do you dislike about respond.io?** No additionl CRM features that would transform in tickets any scenario where an interaction with a customer is done. **What problems is respond.io solving and how is that benefiting you?** Help not to miss any potential sales or requst from different platforms. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review of respond.io! We truly appreciate the time that you've taken to do so. We're happy to hear that respond.io has been able to help keep all your communication channels in a single platform, and that it helps your business not miss any potential sales requests. We hope that respond.io will continue to serve you well, and help take your business to new heights! Do check out our roadmap [roadmap.respond.io] to request for new features, or vote for existing ones! ### 15. The best chat platform **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about respond.io?** Besides all the integrations, they have a great documentation that helped to use all the functions of the platform. The support team is great, very responsive and patient and the forum is a amazing. **What do you dislike about respond.io?** They still dont have integration with Dialogflow CX, however they have with Dialogflow ES **What problems is respond.io solving and how is that benefiting you?** Respond io makes the team be able to attend much more leads everyday with no hassle **Official Response from Blake Chen:** > Hi Issac, Thank you for appreciating our superheroes from the Support team! We're also thrilled to hear that you and your team are able manage more leads for your busines with respond.io. For Dialogflow CX, we do have a feature request [https://roadmap.respond.io/feature-request/p/new-integration-dialogflow-cx] you can upvote. In the mean time, feel free to contact us https://respond.io/contact as we would love to understand your use case for an alternative solution. ### 16. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about respond.io?** Excelente app. Good customer service. Good price **What do you dislike about respond.io?** Whatsapp template hard to manage. No report with my plan **What problems is respond.io solving and how is that benefiting you?** everything **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We're happy to hear that our platform has been able to serve you and your business well. We're also thrilled that you gave a shoutout to our heroes from the Support team. In terms of plans and subscriptions, do speak to us at 👉🏼 https://respond.io/contact should you encounter any issues! ### 17. Respond.io change the way i prospect. **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge V. | HR Business Consultant LATAM | Senior SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about respond.io?** I love that it is very agile and we can use it all in my team. **What do you dislike about respond.io?** So far I did not find anything that I disliked, every day he surprises me with updates **What problems is respond.io solving and how is that benefiting you?** Effective and secure communication with potential clients of the company and current clients **Official Response from Blake Chen:** > Hi Jorge, Thank you so much for taking the time to leave a review on respond.io! We're so thrilled to hear that we're able to help your manage all your communications effectively, all in one place. We're also happy to hear that you've been enjoying and utilising our updates; for even more updates, feel free to check out our roadmap [https://roadmap.respond.io]. You can request your own features, and even vote for upcoming ones! We hope that respond.io will continue to serve you well and help your business grow! ### 18. respond.io always making improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about respond.io?** respond.io always improves Excelente support. **What do you dislike about respond.io?** The Merge is a little bit complex. I wish there was a tool to do bulk merge **What problems is respond.io solving and how is that benefiting you?** It allows you to manage communication with customers and with them meet their requirements and needs. **Official Response from Blake Chen:** > Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're truly appreciative of your acknowledgment of our improvements. We hope that respond.io will continue to help you manage your communications with your customers and help enhance your customer support! If you encounter any issues with merging tools or anything else, feel free to reach out to us: [https://respond.io/contact] ### 19. Fantastic service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about respond.io?** Fast and useful feature releases - they're constantly making the platform easier to use and more customer friendly. Love the transparent roadmap **What do you dislike about respond.io?** I want to be able to search all conversations (Open/closed/etc) at one time - there is a feature in progress for this though. **What problems is respond.io solving and how is that benefiting you?** Single platform for customer communciations with clarity on who is speaking to whom. Automation and bots. **Official Response from Blake Chen:** > Thank you for your review of respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear you have found respond.io useful and effective for your business! We're glad that our platform has been able to provide a platform for clear and efficient communications with your customers. We hope that respond.io will continue to serve you and your business well, and help take your business to new heights! Also, good news! In one of our new feature releases, we have improved our search capabilities in the messages module. Do check it out in detail, here 👉🏼 [https://roadmap.respond.io/changelog/improved-search-capabilities-in-the-messages-module]. If you happen to encounter any issues, don't hesitate to reach out to us: [contact.respond.io]. ### 20. The best platform to send messages to multiple sites at the same time! **Rating:** 4.5/5.0 stars **Reviewed by:** Diego J. | Maketer en internet, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about respond.io?** What I love the most about this platform is that it allows me to communicate with my work team regardless of their preferred chat platform. **What do you dislike about respond.io?** The business plan is a bit expensive. Maybe if they scaled it down a bit it would be much better. **What problems is respond.io solving and how is that benefiting you?** It helps me avoid going into different platforms to communicate with my team and clients. This saves me a lot of time. **Official Response from Blake Chen:** > Hi Diego, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're so happy to hear that respond.io has been able to help you communicate with your team in an easy and efficient manner, regardless of their preferred messaging platform. We're glad that our platform can help you save lots of time. In terms of pricing, our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet all your business needs! ### 21. very useful service. I have connected all the channels and can communicate from one app. **Rating:** 5.0/5.0 stars **Reviewed by:** Lasha A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about respond.io?** The best about the respond io is the solution they have develoed for bulk communication with the clients. Is also easy to use. **What do you dislike about respond.io?** no dislikes so far. enjoying using it. very user friendly **What problems is respond.io solving and how is that benefiting you?** communication with client **Official Response from Blake Chen:** > Thank you for your kind review of respond.io! We really appreciate the time you've taken to do so. It's great to hear that you have had a positive experience using our service. Our team at respond.io is committed to providing our customers with efficient and user-friendly tools that enable them to communicate with their clients seamlessly. We appreciate your feedback, and we will continue to enhance our platform's capabilities to ensure that our customers have the best possible experience when using our services. ### 22. A lifesaver for managing multiple messaging channels! **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2023 **What do you like best about respond.io?** Its unified platform allows seamless communication across various platforms, ensuring prompt and consistent responses. The automation features and customizable chatbots are game-changers, enhancing productivity and customer engagement. With Respond.io, you'll conquer omnichannel support effortlessly. **What do you dislike about respond.io?** The pricing can be quite high, especially for small businesses or startups with limited budgets. **What problems is respond.io solving and how is that benefiting you?** It streamlines communication across platforms like WhatsApp, Facebook Messenger, and more **Official Response from Blake Chen:** > Hi Dennis, Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're so happy to hear that our platform has been able to provide seamless communication between you and your customers across various platforms! We hope that you'll be able to continue conquering omnichannel support with respond.io. As for our prices, our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet all your business needs! ### 23. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about respond.io?** Easy to set up. Excellent functionalities, I don't need to integrate anything else. **What do you dislike about respond.io?** I have no complaints.I just want more flow options. **What problems is respond.io solving and how is that benefiting you?** It helps me to communicate with my clients in one place, to have an updated database thanks to the tags. In addition, it allows me to save conversations as records. **Official Response from Blake Chen:** > Hello, Thank you for your review of respond.io! We truly appreciate the time that you've taken to do so. We're so thrilled to hear that our platform has been able to help you communicate with your clients in an easy and efficient manner! In terms of more/new options, do check out our roadmap [https://roadmap.respond.io/] to request for additional features or vote for existing ones! We hope that respond.io will continue serving you well and help take your business to new heights. ### 24. Effective tool to implement inbound hand raising systems **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanni G. | Manager of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about respond.io?** - Easy to use - allows users to reach out to you in many ways - you can trigger a number of automations depending on your marketing and sales process **What do you dislike about respond.io?** Pricing model not that flexible for SMB. **What problems is respond.io solving and how is that benefiting you?** Implementation of different ways of inbound communications using all sort of social media and WhatsApp. **Official Response from Blake Chen:** > Hi Giovanni, Thank you for your wonderful feedback! We're thrilled to hear that you love our Workflows automation feature and find respond.io easy to use to manage all customer communication on one platform. In regards to the new subscription plans, the change is made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs. Let us know the features you want to see on our platform by upvoting or requesting them on our roadmap [https://roadmap.respond.io]. ### 25. good service **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about respond.io?** nice service to get more customers and sales **What do you dislike about respond.io?** I don't think there is any undesirable feature. **What problems is respond.io solving and how is that benefiting you?** I think the way to end the conversation can be improved. **Official Response from Blake Chen:** > Thank you for your wonderful opinion on respond.io and your valuable time. We are pleased to hear that respond.io has been able to help your business gain more sales and more customers. We are very happy to hear that you have not encountered any problems using the features of our platform. We hope that respond.io continues to be useful for you and your business, and helps elevate your business to new horizons! ### 26. Professional and full of features **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2023 **What do you like best about respond.io?** The ease of use and right functionality to communicate seamlessly with customers. **What do you dislike about respond.io?** With the recent upgrades, it's becoming better and better. Although, we have to re-login a lot. **What problems is respond.io solving and how is that benefiting you?** Automated responses help decrease the response time. Collaboration between the entire team is now possible. **Official Response from Blake Chen:** > Hi Saurabh, Thank you for your feedback! We're glad you find respond.io easy to use for team collaboration and customer communication. Do speak to us here https://respond.io/contact regarding the login issue, we'll assist you the best we can. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs. ### 27. its great manage all my platform contact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about respond.io?** simple way to integrate diferent platfoms **What do you dislike about respond.io?** cant interupt a flow to continue as agent **What problems is respond.io solving and how is that benefiting you?** my customers want to comunicate and get help about students this way can recive inmediatly and answer inmediantly, automatically and customized **Official Response from Blake Chen:** > Hello, Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're so glad to hear that respond.io has been able to make your life easier in terms of integrating multiple platforms. We're also thrilled to know that our platform can help you communicate with your customers in an easy and efficient manner. For new features, do check out our roadmap [https://roadmap.respond.io/] to request your own or vote for existing ones! We hope that respond.io will continue to serve you well and help your business grow! ### 28. Incredible Support, immediatly and in my language!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about respond.io?** speed and multi-language support. Bernardo was amazing **What do you dislike about respond.io?** indeed, there is nothing to talk negatively **What problems is respond.io solving and how is that benefiting you?** consolidate all our communication channels with clients **Official Response from Blake Chen:** > Hi Gonzalo, Thank you so much for taking the time to leave your feedback of respond.io! We're happy to hear that you're satisfied with our platform, and that we've been able to help you consolidate all your communication channels with your clients. We're also thrilled that our superheroes from the Support Team has been able to provide the help you needed, exactly when you needed it! Also, Bernardo sends his thanks and appreciation ;) ### 29. An amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about respond.io?** The platform is very good for serving customers, it has many mechanics to save time and be more productive. **What do you dislike about respond.io?** That the diffusions changed and now it is more complicated **What problems is respond.io solving and how is that benefiting you?** The solution to respond quickly to customers **Official Response from Blake Chen:** > Thank you for appreciating our superheroes from the Support team! We are glad you find respond.io useful for your business. We have incorporated a range of powerful tools and features on our platform to provide our customers with the most comprehensive and intuitive experience possible. Should you need assistance with our platform, do speak to us here https://respond.io/contact and we'll assist you the best we can. ### 30. Respon.io review for small business **Rating:** 5.0/5.0 stars **Reviewed by:** jose u. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about respond.io?** It´s really simple to set up, and the snooze button helps me track my customers and agenda, is the easiest way than any other software I've tried. Fast to set up and easy to use. **What do you dislike about respond.io?** It needs the option to change the status on WhatsApp. **What problems is respond.io solving and how is that benefiting you?** Englobes all the communications with new and existing customers in one solution. **Official Response from Blake Chen:** > Hi Jose, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're very happy to hear that respond.io is able to help you track all your customer communnications in one place, and thrilled to know that you find our processes seamless and smooth. As for the options to change statuses on WhatsApp, you can check out our roadmap [https://roadmap.respond.io] for upcoming new features, or request one yourself! We hope that respond.io will continue to serve you well as we stay committed to constantly upgrading and improving our platform. ### 31. The software is easy to use and align with the consumer way of connect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about respond.io?** Whatsapp and Facebook channel, reporting **What do you dislike about respond.io?** The data is not able to download via excel in mass **What problems is respond.io solving and how is that benefiting you?** Not at the moment, been talking about mass download of data **Official Response from Blake Chen:** > Hello, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're so happy to hear that our platform has been able to help make your life easier in terms of reporting and communication. For new features, do check out our roadmap [https://roadmap.respond.io/] to request for new ones or vote for existing ones! We hope that respond.io will continue to serve you well and help take your business to new heights. ### 32. Good messaging software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about respond.io?** It makes selling and marketing easier for me. **What do you dislike about respond.io?** Works better on a PC but not good on mobile devices as I find it difficult to use. **What problems is respond.io solving and how is that benefiting you?** It solves the problem of easy interaction with customers online. It enhances my customer support system **Official Response from Blake Chen:** > Hello, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're glad to hear that our platform has been able to help make your life easier in terms of selling and marketing! We're also thrilled to know that our platform is able to enhance your business's customer support system. As for our mobile app, we are constantly releasing new updates to improve our platform. Feel free to contact us here [https://respond.io/contact] if you encounter any issues, we'll assist you the best we can. ### 33. Excellent platform for business communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Enoc Javier V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about respond.io?** The easy way to contact with several clients within all our social networks in one platform. **What do you dislike about respond.io?** There's no way to call to the existent number added at the platform of Respond.io. **What problems is respond.io solving and how is that benefiting you?** They solve the problem very efficienly **Official Response from Blake Chen:** > Hi Enoc, Thank you for your review of respond.io! We appreciate the time you've taken to do so. We're thrilled to hear that our platform has been able to help you keep in contact with multiple clients from multiple networks seamlessly. If you happen to encounter any issues, feel free to contact us here [https://respond.io/contact]! ### 34. Awesome Respond **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about respond.io?** fast communication, can reach people outside the country, **What do you dislike about respond.io?** Sometimes the loading time takes so long **What problems is respond.io solving and how is that benefiting you?** Solving aftersales transactions and answering customers questions about the product **Official Response from Blake Chen:** > Hello, Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're so happy to hear that our platform has been able to help you reach people outside the country effectively. We hope that respond.io will continue to manage your customer conversations efficiently. We're sorry to hear about the loading times! We're constantly trying to improve our platform and aim to provide the best experience for our customers. Should you encounter any further issues, don't hesitate to contact us here 👉🏼 https://respond.io/contact ### 35. I enjoy using respond.io to communicate customers, very superb **Rating:** 5.0/5.0 stars **Reviewed by:** Akinwumi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about respond.io?** Its features make customer communication easier **What do you dislike about respond.io?** Inability to unsend unwanted messages on it **What problems is respond.io solving and how is that benefiting you?** Solves problem of late responses to customers **Official Response from Blake Chen:** > Hi Akinwumi, Thank you for taking the time to leave a review of respond.io! We truly appreciate it. We're so happy to hear that respond.io has been able to help make your life easier when it comes to customer communication! We're also thrilled that our platform is able to help solve some problems for your business. Do check out roadmap [https://roadmap.respond.io/] to request for new features, or vote for existing ones! We hope that respond.io will continue to serve you well and help take your business to new heights! ### 36. Helped us to manage all out social platform in one place ,the easy sync with WhatsApp services **Rating:** 5.0/5.0 stars **Reviewed by:** Tariq A. | IT CHEF, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about respond.io?** +Easy syncing +Management all social media accounts +Messaging our clients with WhatsApp services +Bulding full auto bot 🤖 +supporting RTL languages **What do you dislike about respond.io?** The price might little bit higher But totally worth it **What problems is respond.io solving and how is that benefiting you?** Contacting with our client's + The bots help us to drive all important clients to us **Official Response from Blake Chen:** > Hi Tariq, Thank you for your wonderful feedback! We're thrilled to hear that you love our Workflows automation feature and find respond.io easy to use for you and your team to manage all customer communication on one platform. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs. Let us know the features you want to see on our platform by upvoting or requesting them on our roadmap [https://roadmap.respond.io]. ### 37. Great update for the business **Rating:** 5.0/5.0 stars **Reviewed by:** Daniele P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about respond.io?** Assign to user interface and workflow , graphic , support, update **What do you dislike about respond.io?** Low users for the price , ram consuming App **What problems is respond.io solving and how is that benefiting you?** Helped us fixing two main problems : finding who's responsible for the first contact and close the interaction with the customer with a possible sell. We were able to increase our technical service as well. **Official Response from Blake Chen:** > Hi Danielle, Thanks for sharing your feedback on respond.io! We are thrilled to hear that you like our platform and find it easy to use for your business. Our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. Regarding the RAM consumptions, do speak to us here https://respond.io/contact as we would love to better understand the issue. ### 38. Very good experience with simultaneous chats in a single inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about respond.io?** Very good experience with simultaneous chats in a single inbox **What do you dislike about respond.io?** WhatsApp prices, but it's not due to respond **What problems is respond.io solving and how is that benefiting you?** immediate communication **Official Response from Blake Chen:** > Hi Ricardo, Thank you for taking the time to leave a review for respond.io! We appreciate the time you've taken to do so. We're happy to hear that our platform has been able to help you engage your customers from multiple places simultaneously in a single inbox! Our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs! ### 39. Amazing platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about respond.io?** How easy it is to communicate with our guests and owners in only one place. **What do you dislike about respond.io?** That i need to add a number to send a message. **What problems is respond.io solving and how is that benefiting you?** It's improving our communication service and responsiveness. **Official Response from Blake Chen:** > Hello, Thank you for your review of respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear that respond.io has been able to help you communicate with your guests and owners in an easy and efficient manner. We hope that our platform will continue to serve you well and continue helping you improve your communication services and responsiveness! Do check out our roadmap [https://roadmap.respond.io/] to request for new features, or vote for existing ones. ### 40. Respond io **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about respond.io?** The transactional response is one I like best. Makes it easy to respond based on transactions. **What do you dislike about respond.io?** Actually quite expensive for small business like mine. Would be great to have a plan that's affordable **What problems is respond.io solving and how is that benefiting you?** Helping with communication with customers and ensures that poured service is top notch. Helped my team and I during the free trial **Official Response from Blake Chen:** > Thank you so much for your review of respond.io! We appreciate the time that you've taken to do so. We're happy to hear that respond.io has been able to help you communicate with your customers efficiently! It's great to hear that the software has been able to meet the needs of your organization. Our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet all your business needs! ### 41. Respond.io makes the integration between the communication channels very easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about respond.io?** The customer service team is amiable and helpful **What do you dislike about respond.io?** ThemMobile applications need to be enhanced **What problems is respond.io solving and how is that benefiting you?** linking all the channel under one platform make it very easy to handle all the requests **Official Response from Blake Chen:** > Thank you for appreciating our superheroes from the Support team! We are glad you find respond.io useful in managing multiple channel communication on one platform. Good news! We have mobile app improvements planned on our roadmap [https://roadmap.respond.io/]. So stay tuned for the update! In the mean time, feel free to contact us here https://respond.io/contact should you have any questions, we'll assist you the best we can. ### 42. the most complex customer communication application **Rating:** 5.0/5.0 stars **Reviewed by:** Chelaru V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about respond.io?** integration with whatsapp business and the possibility to create automatic messages **What do you dislike about respond.io?** it is not possible to search for the text contained in the messages **What problems is respond.io solving and how is that benefiting you?** automatic answer **Official Response from Blake Chen:** > Hi Chelaru, Thank you for leaving a review of respond.io! We appreciate the time that you've taken to do so. We're thrilled to hear that respond.io has been able to help you in creating automatic messages for your customers. We hope that our platform will continue to serve you well and help take your business to new heights! Do check out our roadmap [https://roadmap.respond.io/] to request for new features or even vote for existing ones! ### 43. All communication in a central environment **Rating:** 5.0/5.0 stars **Reviewed by:** Anna S. | marketing associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about respond.io?** Ease of use, the platform is super easy to navigate with simple UI/UX. It doesn't take long to figure out how to use the platform - which means more time to get talking to customers straight away! **What do you dislike about respond.io?** Nothing comes to mind at the moment. The option for calls would be nice. **What problems is respond.io solving and how is that benefiting you?** Instead of having conversations across multiple tools we're now able to centralize them all in one platform, it's a lot more efficient and saves a bunch of time/confusion around switching applications. **Official Response from Blake Chen:** > Hi Anna, Thank you for leaving a feedback. We are glad you like our platform and find it easy to use to manage multiple channel conversations on one platform. For features you'll like to see on our platform, do upvote or request them on our roadmap [https://roadmap.respond.io]. We place a high value on the input of our users in our decision-making process for any new features and updates. ### 44. Best ISV for CPaaS customers **Rating:** 4.0/5.0 stars **Reviewed by:** Shahbaz A. | Specialist - Digital Cloud Solutions (Business Development), Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2023 **What do you like best about respond.io?** Very user friendly interface enabling the businesses to the best of availabile tech capabilities **What do you dislike about respond.io?** Pricing model based on MACs is the worst thing ever **What problems is respond.io solving and how is that benefiting you?** Campaign management through multi channel communication **Official Response from Blake Chen:** > Hi Shahbaz, Thank you for leaving a review of respond.io! We appreciate the time that you've taken to do so. We're so happy to hear that respond.io has been able to help make your life easier in terms of multi-channel communication! We're also thrilled that you appreciate our user-friendly interface. In terms of pricing, our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet all your business needs! ### 45. Invaluable tool for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony C. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about respond.io?** The platform is easy to use and offers a wide range of features. **What do you dislike about respond.io?** The platform is very comprehensive. There is nothing important that I dislike. **What problems is respond.io solving and how is that benefiting you?** It resolved our need for a multi-agent platform. **Official Response from Blake Chen:** > Hi Anthony, Thank you for your excellent comment about respond.io. We appreciate the time you have taken to do so. We are glad to know that respond.io has been able to help you organize your messages across multiple platforms. We are also delighted to know that our wide range of features is being appreciated. We hope that respond.io continues to provide you with good service and helps you take your business to new horizons. ### 46. Easy-to-use product. I recommend Respond **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about respond.io?** Using Respond, you can chat with your customers very easily. **What do you dislike about respond.io?** I recommend adding more filters and numbers to the reports page **What problems is respond.io solving and how is that benefiting you?** Building flows and using them to automate the chat process **Official Response from Blake Chen:** > Hello, Thank you for leaving a review for respond.io! We appreciate the time that you've taken to do so. We're thrilled to hear that our automation processes have been able to make your life easier! We hope that respond.io will continue to serve you well and help take your business to new heights! For new features, do check out our roadmap [https://roadmap.respond.io] to request for new ones or vote for existing ones! ### 47. Respond.io is the whatsapp customer service platform that you need. **Rating:** 5.0/5.0 stars **Reviewed by:** Ramón C. | Co-founder and CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2021 **What do you like best about respond.io?** We use respond.io mainly for whatsapp customer service in our company. you can use also with other chat platforms but to be honest in america you usually need it for whatapp. Anyway what I like from this platform and is really hard to find is that they already have implemented the broadcast feature from whatsapp business, also you integrate your whatsapp twilio api (because it works with twilio) and vuala you will have a kind of intercom for whatsapp business. it will let you respond pretty easily when customer chat to your number and if you have a list of suscribed contact you can send a broadcast previously reviewed by whatsapp, also there is an automation feature for autoresponders (not sure if bots) if you use with several seats (customer agents) it will autoasign conversations so in my opinion is a really complete suite and easy to run. **What do you dislike about respond.io?** There are still some features that are missing because they are still in development and my best guess is that the respond.io team it might be really small but still the features that are built right now are most useful. Actually as and example we were looking a software to use whatsapp business through twilio but we didn't want to build the chat and the broadcast feature we expected there were platforms to do it so respond.io was the most complete but not with the feature. We asked for the features throug mail and respond.io forums and depending on the people asking for the features is the priority and guess what? in a matter of 3 months they developed the feature. So even if they miss features they listen. **Recommendations to others considering respond.io:** Don't hesitate resnpond.io is the whatsapp business solution that you need through twilio, it ill save you a lot of time and money it also has built the integration with telegram so there is no excuse our customer now days are looking to reach you at this chat platforms so better to be there with the right tools. **What problems is respond.io solving and how is that benefiting you?** Having a whatsapp business number is headache if you are a limited startup in terms of coders. Usually the first step is to buy a whatsapp business number with twilio or another company who sells them; second problem you will use through apis there nothing built so or you find a platform that has all your requirements.... or you build your own platform (remember limited starup in terms of coders); third problem there ara ver few platforms out there that are really functional and if there are they will try to charge by user and no per monthly fee plus twilio fees. So in order to solve all this 3 problems is why we choose respond.io our team was already custom to work with intercom and respond.io is just as comfortable for our customer service area and they are building time to time new features plus you pay just a monthly fee for respond.io no per customers or sent messages which makes it affordable. **Official Response from Blake Chen:** > Hi Ramon, Thanks for sharing your amazing experience! It's great to hear that you find respond.io easy to use for you and your team to manage all WhatsApp customer communication on one platform. We have fantastic news to share with you! respond.io is now a verified WhatsApp Business Solution Provider (BSP). This means you'll get a more stable and reliable WABA service as well as a truly centralized business messaging platform. Feel free to contact us here https://respond.io/contact to find out more. ### 48. One place to respond to all clients messages **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria M. | Human Resources Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about respond.io?** Of course, Respond.io best thing is that you have one dashboard to respond to your customers from Viber, Messenger and other chats. Moreover, Respond.io offers a very nice website chat you can install on your site. **What do you dislike about respond.io?** I always have to clean my contacts, otherwise I have to upgrade the subscription. I would be nice to autodelete inactive contacts after certain period of time or archive them. **What problems is respond.io solving and how is that benefiting you?** Respond.io allows us to create multiple accounts for our managers with access to communicate with customers via one dashboard. No need to ad them admin rights in Facebook or other messangers. We have full control and statistics in one place. **Official Response from Blake Chen:** > Hi Victoria, Thank you for sharing your feedback on respond.io. We're glad to hear that you and your team find our platform useful in managing multiple channel communication on one platform. Your feedback matters. Let us know the features you want to see on our platform by upvoting or requesting them on our roadmap [https://roadmap.respond.io]. ### 49. Instant Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Abanoub A. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2022 **What do you like best about respond.io?** - Prompt response - They won't stop till they give you a solution or some conclusion **What do you dislike about respond.io?** I wish if they support 1. html emails 2. Merging contacts through API **What problems is respond.io solving and how is that benefiting you?** 1. Using their API 2. Automation => wait for more than 7 days **Official Response from Blake Chen:** > Hi Abanoub, Thank you for sharing your experience using respond.io. We're thrilled to hear that you appreciate our superheroes from the Support team! For features you'll like to see on our platform, do upvote or request them on our roadmap [https://roadmap.respond.io]. We place a high value on the input of our users in our decision-making process for any new features and updates. ### 50. Respond.io helps improve communication channels in an incredibly smooth way. **Rating:** 4.0/5.0 stars **Reviewed by:** Sami F. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about respond.io?** The best feature is the workflows. It really helps to visualize the processing in which the conversation goes through, which also makes it easier to detect bugs and make updates. **What do you dislike about respond.io?** The limitations of the appearance of the website chat widget. **What problems is respond.io solving and how is that benefiting you?** The biggest problems that respond.io solved for me are the number of unlimited users and unlimited workspaces. Having multiple workspaces and many users helps keep everything organized for each channel. **Official Response from Blake Chen:** > Hi Sami, Thank you for sharing your feedback on respond.io. We're thrilled to hear that you love our Workflows automation feature and find our platform useful in keeping your internal and external business communication organized. For Webchat Widget, we have great news for you! We've recently launch a great alternative call Growth Widgets, where you can display single or multichannel chat widget on your website. For more info, check out our changelog here: https://respond.canny.io/changelog/grow-your-leads-with-website-widgets ## respond.io Discussions - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments - [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+04%3A07%3A02+-0500&secure%5Bsession_id%5D=e1441c62-ed3a-472a-8f24-9d440808f454&secure%5Btoken%5D=676cf15b22cdde539ba8fab2968005520888f09e1f4500d3380637d26cf80c43&format=llm_user) ## respond.io Integrations - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Cliniko](https://www.g2.com/products/cliniko/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews) - [Plato](https://www.g2.com/products/plato/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Street.co.uk](https://www.g2.com/products/street-co-uk/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [Teachworks](https://www.g2.com/products/teachworks/reviews) - [Telnyx Voice AI Agents](https://www.g2.com/products/telnyx-voice-ai-agents/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Voximplant](https://www.g2.com/products/voximplant/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## respond.io Features **Channels** - Multi-Channel Coverage - Open Listening **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization ## Top respond.io Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (480 reviews) - [SleekFlow](https://www.g2.com/products/sleekflow/reviews) - 4.6/5.0 (201 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews)