--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2469 scale: '5' date_modified: '2026-07-10' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users find Reputation **easy to use** , enjoying its straightforward interface that simplifies managing customer feedback and metrics. (103 reviews) - Users appreciate the **easy SMS review requests** of Reputation, enhancing engagement and feedback collection effectively. (90 reviews) - Users value the **user-friendly interface** of Reputation.com, benefiting from clear data and helpful insights for improvement. (79 reviews) - Users value the **centralized review management** of Reputation, simplifying responses and improving dealership oversight across platforms. (69 reviews) - Users appreciate the **centralized management** of reviews and surveys, making response handling efficient and seamless. (62 reviews) - Centralized Management (60 reviews) - Time-saving (53 reviews) - Review Centralization (52 reviews) - Helpfulness (51 reviews) - User Interface (44 reviews) **What users dislike:** - Users note the need for **improvement in integration and implementation** for a smoother experience with Reputation. (25 reviews) - Users find the **survey email issues** frustrating, particularly when incorrect addresses prevent resending requests for feedback. (21 reviews) - Users find the **feedback capture process frustrating** due to issues with bouncing survey emails and resending limitations. (21 reviews) - Users are disappointed by the **missing features** in Reputation, wanting more tools for insights and social publishing. (18 reviews) - Users find **scoring issues** frustrating, with unclear calculations and concerns over score drops affecting team engagement. (17 reviews) - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews) - Difficult Reporting (15 reviews) - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews) - Poor Reporting (14 reviews) - Social Media Integration (14 reviews) ## Reputation Reviews ### 1. Effective at certain things, falling short on one major component **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** We can manage all of our Google listings in one location. We don't have to manually update each individual property, but instead export an excel file, make the changes on it, then upload it. **What do you dislike about Reputation?** The inability to verify our Google listings. We initially had this capability through Rep.com via a bulk verification, but have since had to manually attempt to verify our listings with very little succeess. **What problems is Reputation solving and how is that benefiting you?** Resident surverys, updating/adding profiles to our Google listings. **Official Response from Lauren McCutcheon:** > Thank you for your thoughtful feedback! We're glad to hear that managing and updating your Google listings in one centralized location has been a helpful feature for your team. We understand your frustration with the verification process and appreciate you bringing this to our attention. We’re committed to continuously improving and supporting your success. Thank you again for taking the time to share this review! ### 2. Easy Navigation and Insights with detailed information **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel S. | Leasing Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Reputation?** I like being able to find our reviews all in one spot. I also like being able to sort through my reviews and seeing which platform most of the users prefer to leave reviews on and focusing on outreach for the other review sites. **What do you dislike about Reputation?** Things aren't easily found when looking for specific things, no search bar for finding what you need. When pulling reports sometimes it is difficult to discern certain things. **Recommendations to others considering Reputation:** Monitor your reviews and see what people are saying, follow up with new people and send review requests. **What problems is Reputation solving and how is that benefiting you?** Being able to send review requests through other platforms besides Google. Being able to send out reviews automatically within the 30 days of a move in or a renewal. ### 3. Reputation has definitely made my work flow easier **Rating:** 4.0/5.0 stars **Reviewed by:** chase e. | ceo, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** Reputation has definitely made my work flow easier with having everything on and easy to use platform. **What do you dislike about Reputation?** For me theres not to many thing I would change **What problems is Reputation solving and how is that benefiting you?** It providing one place to manage our communty feed back **Official Response from Lauren McCutcheon:** > Thank you for your feedback! We're so glad to hear that Reputation has made your workflow easier and that the platform helps you manage community feedback in one place. If you ever have suggestions or need assistance, feel free to reach out. Thanks for being a part of the Reputation Nation! ### 4. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Ashton W. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** I like how everything is all in one place. **What do you dislike about Reputation?** It has been little difficult to learn how to use it. **What problems is Reputation solving and how is that benefiting you?** It puts everything all in one place which can make it easier to access all accounts. **Official Response from Lauren McCutcheon:** > Ashton, hank you for your review. We're thrilled you enjoy having everything in one place for easier access. We understand learning a new platform can take time and are here to support you every step of the way—don't hesitate to reach out if you need assistance! ### 5. Poor Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Micah N. | Director, Marketing + Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Reputation?** We have had constant issues, I do not recommend. **What do you dislike about Reputation?** The team at Reputation.com has gotten numerous tickets from us to solve the survey integration issues and this has been going on for over 6 months without resolve. This is complete lack of customer service and we have paid thousands of dollars. Do not use this company if you can help it. **What problems is Reputation solving and how is that benefiting you?** Nothing yet. ### 6. Reputation Marketing Software Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Reputation?** I like this Software for it's ease of use. I think that the Library feature is particularly helpful ( this was uploaded by my corporation I think). It is quite easy to add things to the calendar for future posting or posts that you want to appear right away. I like that you can customize the time and have multiple posts in the same day. **What do you dislike about Reputation?** I do think that having the option to edit a photo ( add text, resize, adjust coloring or pixeling) right there within the posting area would be awesome. I also would really suggest that when I am posting ahead of time that the software keep me in the same month that I am posting in once I complete a post ( it sends me to the current month that we are in even though I am posting 1 month ahead, so I have accidentally posted in current time instead of 1 month ahead like I intended). **What problems is Reputation solving and how is that benefiting you?** I simply use it to schedule and post my Social media. I do however know that my corporate office looks at things from the analytical side as well. I have glanced at following and interactions from time to time and see that we are GROWING!!!!! ### 7. THE PLATFORM TO RAISE YOUR CUSTOMER SERVICE SCORE **Rating:** 5.0/5.0 stars **Reviewed by:** DANNY V. | Store Admin / Owner Loyalty Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** That I can see what customers don't like or had issues with and fix the problems. **What do you dislike about Reputation?** That I don't quite understand how many reviews it takes to get our score back up. **What problems is Reputation solving and how is that benefiting you?** Just letting me know what customers need us to improve on **Official Response from Lauren McCutcheon:** > Danny, thank you for your feedback! We're glad that Reputation helps you identify areas for improvement based on customer feedback. Regarding your question about how many reviews it takes to improve your score, this can vary depending on the volume of reviews and the overall rating distribution. If you'd like, we can work with you to help set expectations for your Rep Score improvements and offer more guidance on leveraging reviews effectively. ### 8. Be efficient at managing our reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Reputation?** With managing multiple locations within our business, it makes my job much more efficient when responding to reviews daily. Plus our brand responses give me starting point for creating custom responses for our customers. **What do you dislike about Reputation?** The only thing I don't like is when toggling between locations, I have to select all, wait for it to load, and then select the location I want to view. Its a bit annoying but not the end of the world. **What problems is Reputation solving and how is that benefiting you?** Being able to gather insights from our Google My Business pages and respond to reviews in one place. Makes my job much easier. ### 9. Great way to keep your company relevant **Rating:** 5.0/5.0 stars **Reviewed by:** Jameelah W. | Community manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** How the dashborad is so easy to use. Definitely user friendly. **What do you dislike about Reputation?** Alot of tabs that I dont use on my dashboard. **What problems is Reputation solving and how is that benefiting you?** Helps found out what we can do better over the rest of our comps **Official Response from Lauren McCutcheon:** > Thank you for sharing your thoughts! We're thrilled to hear the dashboard's user-friendliness is a highlight for you. Your feedback on unused tabs is valuable as we strive to make the platform even more streamlined and tailored to your needs. ### 10. GREAT SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan G. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Reputation?** This service helps me and my team understand and validate how our customers appreciate the work we do. It is an easy way for my team to share and receive feedback. **What do you dislike about Reputation?** One thing I may add on maybe adding different filters to simply data received. **What problems is Reputation solving and how is that benefiting you?** This service is helping with staying up in the game with a crowded environment. ### 11. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Fantasya C. | Senior Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** How easy it is to track data and sent out review link **What do you dislike about Reputation?** I do wish that reviews also showed up on google automatically. **What problems is Reputation solving and how is that benefiting you?** Helping getting reviews faster and easier **Official Response from Lauren McCutcheon:** > Thank you for the feedback! We're thrilled to hear that Reputation is helping you gather reviews quickly and easily. We appreciate you being a part of the Reputation Nation! ### 12. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Evan R. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** You can see your entire business reputation in one convenient location. **What do you dislike about Reputation?** Sometimes it loads a little slow on my computer. **What problems is Reputation solving and how is that benefiting you?** It allows us to see our online reputation as a whole and give us areas to target to help our reputation improve. **Official Response from Lauren McCutcheon:** > Thank you for sharing your experience! We're glad to hear that Reputation is helping you monitor and improve your online presence. We appreciate you being a part of the Reputation Nation! ### 13. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** Regular updates on what is increasing/decreasing score. **What do you dislike about Reputation?** User Interface can sometimes be tricky to navigate. **What problems is Reputation solving and how is that benefiting you?** Tracking improvements in local listings. ### 14. Streamline Your Reputation and Social Media Management with REPX **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** Easy to navigate. Universal platform for all of my apartment buildings' reputation and social media needs **What do you dislike about Reputation?** Nothing at this time. I've been using this platform for 4 years and I have not had any complaints. **What problems is Reputation solving and how is that benefiting you?** Enhanced Visibility: More reviews boost business visibility on search engines and review platforms. Improved SEO Rankings: Higher ratings and frequent reviews improve placement and SEO. Increased Brand Awareness: Improved visibility expands brand awareness, market reach, and engagement. **Official Response from Lauren McCutcheon:** > Mike, thank you for sharing your thoughts! We're delighted to hear how Reputation has supported your apartment buildings' reputation and social media management for over four years—what a testament to its impact! We're thrilled to be part of your success story and thank you for being a part of the Reputation Nation! ### 15. Reputation for Review Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kayleigh M. | Analyst SEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** I like the ease of use when managing and responding to reviews. **What do you dislike about Reputation?** Wehn extracting large files, speed is extremely slow to download. **What problems is Reputation solving and how is that benefiting you?** Helping us to organize provider profiles **Official Response from Lauren McCutcheon:** > Kayleigh, thank you for your feedback! We're thrilled to hear that Reputation is helping you manage reviews and organize provider profiles with ease. We also appreciate your input on file download speeds and will look into improving that. Thank you for being a part of the Reputation Nation! ### 16. It has been a very easy navigating this services page. **Rating:** 5.0/5.0 stars **Reviewed by:** starr b. | Leasing Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** The best upsides of reputation is the convenience of being able to spread the word of our property and advertise all in one. It has been super easy, the implement and integration of the catergories blending on the page is neatly set up. Customer support is very responsive. My property uses this service atleast 5 times a week. **What do you dislike about Reputation?** A downside could be that we don't have access to view if our emails have been viewed. **What problems is Reputation solving and how is that benefiting you?** Reputation solves our time budgetting skills, we are able to get work done faster. ### 17. Overall, great tool to condense high amounts of data into one place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reputation?** It really is a great resource especially if you are managing multiple properties. The reporting function gives you a wide array of metrics to be able to filter and pull reports on. This is extremely useful to be able to easily navigate which sites are over performing and by contrast, any that are under performing. You can compare metrics to a previous time period to see if numbers have increased/decreased. It is very easy for me to integrate these reports into condensed snipbits of relevant information for my team. I use the software on a daily basis and encourage on-site teams to do that same. The support function and FAQ section is easy to navigate and find the information you need before reaching out to an associate. Woud definitely recommend implementing this into some version of a performance plan if it relates to your business needs. **What do you dislike about Reputation?** They are constantly making changes and updates to the program in order to address customer needs, so as it sits I currently do not have any negative feedback. **What problems is Reputation solving and how is that benefiting you?** It is able to condense the use of multiple platforms into one userbase. ### 18. Quality Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** It's a one stop shop to get task completed **What do you dislike about Reputation?** It's is difficult to upload videos at times **What problems is Reputation solving and how is that benefiting you?** Time management ### 19. Productive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** Reputation makes everything so much more simple. Especially the sections where it gives you ways in which you can improve your score. **What do you dislike about Reputation?** Sometimes the survey counts were off and would confuse me because it did not match the count I had on my spreadsheet. Otherwise it is a great app. **What problems is Reputation solving and how is that benefiting you?** Before using reputation we were doing surveys and then involving online reviews. Now we are able to do both and it encourages our customers to make online reviews. ### 20. REVIEWING **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** EASY TO POST AND SEE MY REVIEWS. I USE IT OFTEN **What do you dislike about Reputation?** SOMETIMES POSTED DONT PUBLISH. NAVIGATING FACEBOOK POST **What problems is Reputation solving and how is that benefiting you?** HAVING EVERYTHING IN ONE PLACE ### 21. Great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** Reputation is very easy to use, seamless integration love it **What do you dislike about Reputation?** Easier interface to dispute reviews. Some more features or a panel **What problems is Reputation solving and how is that benefiting you?** To get more reviews and keep them the most positive possible. ### 22. Innovative experience to manage posts and reviews. **Rating:** 3.0/5.0 stars **Reviewed by:** Brandon R. | Assistant Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** Seeing the posting calendar for all platforms in one place. **What do you dislike about Reputation?** Not having access on my mobile phone for posting. **What problems is Reputation solving and how is that benefiting you?** Solving the problem of an integrated online reputation and social media management with analytics. **Official Response from Lauren McCutcheon:** > Brandon, thank you for sharing your feedback! We’re glad to hear that the posting calendar and the integrated reputation and social media management features are helping you manage everything in one place. We understand how important mobile access can be, and we appreciate you pointing that out. Our team is always working on enhancing the user experience. Thank you again! ### 23. Great for quickchek **Rating:** 5.0/5.0 stars **Reviewed by:** Russell J. | estimator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** Wide range of monitoring available and the ability to respond within the app. **What do you dislike about Reputation?** Does not update very quickly so its not realtime **What problems is Reputation solving and how is that benefiting you?** we are monitoring csi **Official Response from Lauren McCutcheon:** > Russell, thank you for your review! We're glad to hear that Reputation is helping you with monitoring and responding quickly. We appreciate your feedback on real-time updates and will look into improving that experience. ### 24. Thoughts on Reputation **Rating:** 4.0/5.0 stars **Reviewed by:** Amelia E. | Regional Talent Engagement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Reputation?** I enjoy that you are able to simultaneously post to several platforms at once, with being able to view what your posting looks like prior! I also really enjoy the analytics that are provided. **What do you dislike about Reputation?** I would like to see more reporting features, and be able to filter through the data more, or being able to create custom reports. **What problems is Reputation solving and how is that benefiting you?** Ease of use, it being efficient integrating with several platforms. It saves time, I like being able to view, preschedule and plan out the social calendar in advance. ### 25. Apartment Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald M. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Reputation?** Honest, the real thing I like about Reputation is that we can be as knowledgeable as possible and keep track of all the ratings of all the properties. **What do you dislike about Reputation?** It just the back end can be a little slow at time. **What problems is Reputation solving and how is that benefiting you?** Its helping us understand the market about putting focus on building the property rating up. **Official Response from Molly Blanco:** > Thank you for your feedback, Ronald! ### 26. I love Reputation! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly P. | Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Reputation?** It helps me manage the social content I am posting for my stores and stay on top of all reviews that come my way. **What do you dislike about Reputation?** I really cannot think of anything I do not like. It really is a big help in my day to day work. **What problems is Reputation solving and how is that benefiting you?** Being able to complete multiple tasks from one place. ### 27. Efficient and fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle G. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** Being able to have already branded ideas and being able to schedule post for future. **What do you dislike about Reputation?** There is nothing that I dislike as of yet. **What problems is Reputation solving and how is that benefiting you?** Having all platforms located in one place. **Official Response from Lauren McCutcheon:** > Danielle, thank you for sharing your feedback! We're thrilled to hear that Reputation is helping you streamline your process with branded ideas and the ability to schedule posts in advance. It's great to know that having all your platforms in one place is benefiting your workflow. Thank you again for leaving us your feedback! ### 28. Great Platform for Tracking Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Reputation?** Combines all relevant reviews into one, easy-to-navigate and understand feed with tons of metrics and statistics to help track trends and meet goals. **What do you dislike about Reputation?** It would be nice if 4 star reviews weren't such a negative hit to the overall reputation score. **What problems is Reputation solving and how is that benefiting you?** Easy to track and see how our dealership is perceived by our customers, I don't have to visit 5 different sites to see all relevant information anymore. **Official Response from Lauren McCutcheon:** > Thank you for sharing your experience! We're thrilled that Reputation simplifies tracking customer feedback across multiple platformds. Your point about the impact of 4-star reviews is valuable, and we appreciate your insights as we continue refining our platform to better serve you. Cheers to meeting goals and understanding trends! ### 29. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Taya E. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** The website is extremely user-friendly!! **What do you dislike about Reputation?** The delay from when a review is submitted. **What problems is Reputation solving and how is that benefiting you?** Receiving a notifcation when a review is submitted and providing guidance on how to reply has allowed us to keep up with all reviews! ### 30. Reputation is not the worst **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** Pulse and guage of online reputation, and ability to respond in a fast manner. **What do you dislike about Reputation?** Overall, no complaints. The software seems to be effecient. **What problems is Reputation solving and how is that benefiting you?** I need this for weekly reporting **Official Response from Lauren McCutcheon:** > Thank you for your honest feedback. We're glad Reputation is helping with your weekly reporting - and we’re always working to make navigation more intuitive and appreciate your input as we continue to improve. ### 31. Amazing service that allows for fast improvement of hospital care **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon C. | Customer Experience Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** It is very easy to manage open tickets and access closed ones. **What do you dislike about Reputation?** I do not dislike anything about reputation! **What problems is Reputation solving and how is that benefiting you?** Reputation connects the bridge between poor patient experience and timely resolution. **Official Response from Lauren McCutcheon:** > Shannon, thank you for your kind words! We're glad Reputation helps streamline managing tickets and resolving patient concerns promptly. Bridging the gap between patient experiences and improvements is at the heart of what we do. Here's to driving better healthcare outcomes together! ### 32. Good Review **Rating:** 5.0/5.0 stars **Reviewed by:** trinity d. | Leasing Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** it displays everything very nicely and is not hard to use **What do you dislike about Reputation?** sometimes it is hard to navigate and does not refresh as easily **What problems is Reputation solving and how is that benefiting you?** it is helping us become better reveiwed **Official Response from Lauren McCutcheon:** > Trinity, thank you for your review! We're happy to hear that Reputation is helping you improve your reviews. We appreciate your feedback about navigation and refreshing issues and will work to make that experience smoother. ### 33. very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** dylan o. | assistant aftersales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** everything laid out in an easy to read way. helps us to support customers. lots of useful features and reports. **What do you dislike about Reputation?** i have nott found any downsides so far!! **What problems is Reputation solving and how is that benefiting you?** customer followup **Official Response from Lauren McCutcheon:** > Thank you so much for this feedback, Dylan! We're glad to hear it's making a positive impact for you! If you ever have any suggestions for improvement, feel free to share. ### 34. The perfect platform to easily review and respond to your google reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany H. | Collision Centre Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Reputation?** Effortless Review Management, Enhanced Customer Engagement, Competitive Analysis, Improved Reputation **What do you dislike about Reputation?** Negative Feedback: Exposure to negative reviews can be disheartening . **What problems is Reputation solving and how is that benefiting you?** Ease of replying to reviews and the appropriate verbage **Official Response from Lauren McCutcheon:** > Brittany, thank you for your review! We're glad to hear that Reputation is making review management easier and more efficient for you. We understand that negative reviews can be challenging, but we're happy to know our platform is helping you respond effectively. If there's anything else we can do to support you, feel free to reach out! ### 35. review 2025 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** very informational, organized, user-friendly **What do you dislike about Reputation?** I do not have any dislikes regarding Reputation. **What problems is Reputation solving and how is that benefiting you?** Inegration for reviews- one place for everything. easy to analyze and understand feedback to better resident experience ### 36. Reviewing of the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** I like the ease and detail of seeeing every department's reveiws so we can help each other **What do you dislike about Reputation?** I am not the biggest fan of the complexitiy of the site. there are too many sections **What problems is Reputation solving and how is that benefiting you?** it is allowing us to see where we need to improve as a whole in a company and allows me to reach out to clients and find out what we can do better **Official Response from Lauren McCutcheon:** > Thank you for your feedback! We’re glad to hear that Reputation is helping your team collaborate effectively by allowing you to see reviews from all departments in one place. It’s great that you’re able to use the insights to improve overall company performance. We understand that the complexity of the platform can be a bit overwhelming, and we appreciate your honesty. Our team is always available to assist with navigating the different sections and optimizing your experience. Thank you again for your review!! ### 37. Exceptional Reputation Management Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** The team is proacticve, responsive, and highly professional. They effectively manage negative reviews and significantly improve our online presence. They provide valuable insights for long term reputation buiding. I highly recomend their service for any business looking to enhance their online image. **What do you dislike about Reputation?** There is nothing that I currently do not like. **What problems is Reputation solving and how is that benefiting you?** Enhansing our reponse time to positive and negatsive reviews. **Official Response from Lauren McCutcheon:** > Thank you for sharing such a thoughtful review! We're thrilled to hear that our proactive approach and insights are helping to strengthen your online presence and reputation. We're also glad to be supporting your review response strategy and helping to enhance engagement with your audience. Thank you for your recommendation—and thank you for being a part of the Reputation Nation!! ### 38. An Absolute Must for Online Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ava M. | Spécialiste clientèle - Médias sociaux, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Reputation?** Our company manages over 3,000 profiles for online business listings across Google, Facebook, Healthgrades, and more. Reputation allows us to keep our information accurate and up to date for these profiles through their extensive database. Their platform allows us to manage and respond to multiple reviews per week from our business listings which is an integral part of improving our patient experience. **What do you dislike about Reputation?** We've been pleased with the platform so far, and any limitations we encounter are usually due to budget constraints. We are always seeking to better serve our patients, and integrations with Yelp and TikTok would be beneficial, though we understand their partnership opportunities are limited. **What problems is Reputation solving and how is that benefiting you?** The review management tool allows us a deeper look at patient experience. Through Reputation's reporting options, we can review patient sentiment, popular review topics, and areas of possible improvement in our service. We are able to share this information internally and thus improve patient experience as a whole. ### 39. Easy and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Allie S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Reputation?** Using Reputation.com to get reviews from our customers after their vehicle repairs are completed has allowed us to learn more about what is important to our customer and how we can do better in the future. It has also allowed us to create benchmarks and best practices for our management team when delivering vehicles to customers after being repaired. **What do you dislike about Reputation?** Nothing, everything is easy to use! The one item we wish we could change it API integration from our customer management systems, however, that is not an issue with repuatation. Most of our issues stem from managing change internally. **What problems is Reputation solving and how is that benefiting you?** Previous to Reputation, we found it difficult to earn reviews from our customers. With the automated file upload from our CSM, the review request process has been much easier and we have gained valuable reviews for each of our businesses. This has also allowed us to understand who is inputting customer info correctly and how is not, and where we need to make process changes. ### 40. Reputation Management with AI **Rating:** 5.0/5.0 stars **Reviewed by:** carter k. | Corporate, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** The use of AI & its ability to make life easier. **What do you dislike about Reputation?** Reputation Management works it's magic making life easier; no downfalls. **What problems is Reputation solving and how is that benefiting you?** Time. **Official Response from Lauren McCutcheon:** > Thank you for your kind words! We're so glad to hear that the AI features are making life easier and saving you time. We truly appreciate you being a part of the Reputation Nation! ### 41. Reputation - a great tool for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** It helps us know where to focus our attention when it comes to engaging with our residents. It makes posting on social media and managing reviews easy. It also helps us focus on our customer support. **What do you dislike about Reputation?** The way our reputation score is calulated can be a bit confusing, but overall there's nothing major to note here. **What problems is Reputation solving and how is that benefiting you?** Reputation is helping us manage multiple platforms at once. **Official Response from Lauren McCutcheon:** > Thank you for your thoughtful feedback! We're so glad Reputation is making it easier to manage multiple platforms and focus on engaging with your residents. Your input about the reputation score calculation is valuable, and we'll keep working to make the scoring more clear - especially as we head into the 800 Awards season in February!! Thank you again! ### 42. My Review of Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Jaheem R. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reputation?** I like that we get to track the success of the company, based on customer reviews. I also like that it shows the status of each state, as well as the current progress. **What do you dislike about Reputation?** I think the platform could include a detailed section, on how to address reviews. **What problems is Reputation solving and how is that benefiting you?** I think the platform is solving issues with customer satisfaction. It allows users to see what is working well with consumers, track KPI's, which will utimately lead to increased revenue, a higher ROAS, increase is AOV as well as other metrics within the company. Its benefiting me by allowing me to interact with customers and provide a solution by working with our team. ### 43. Simple Process.. Once you learn it **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle R. | Owner Loyalty Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** We enjoy knowing that we make our customers happy, that our teams provide them with excellent service. Using reputation allows us to ensure our customers are treated with nothing but the best of service! **What do you dislike about Reputation?** It takes some time to understand the ins and outs of Reputation. **What problems is Reputation solving and how is that benefiting you?** If a customer is having any types of issues and not reflecting those issues through out initial survey, Reputation is allowing us to catch any issues. ### 44. Makes Reviews Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** I am a community manager and my company uses reputation.com for reviews. It maks it very easy on the requester side by giving different scripts to use as well as being able to see the status on if the person you've requested a review from has clicked the link or submitted a review. I highly reccomend this platford! **What do you dislike about Reputation?** I am unsure what some of the options mean/are for in the scripts **What problems is Reputation solving and how is that benefiting you?** Getting reviews can be difficult but Repuation.com offers an ease when requestinf reviews as well as offering additional insignt thriughout the process of the review. **Official Response from Lauren McCutcheon:** > Thank you for sharing your experience! We're thrilled that Reputation makes managing and requesting reviews easier for you and your team. It's great to hear that features like review scripts and status tracking are helping streamline your process. We appreciate your suggestion about clarifying the script options—your input helps us improve! 😊 ### 45. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** Up to date scores and user friendly. Good options to use. **What do you dislike about Reputation?** Website navigation difficulty. I wouls like clearer details. **What problems is Reputation solving and how is that benefiting you?** To knwo howmany reviews customers are participating in. **Official Response from Lauren McCutcheon:** > John, thank you for your review! We’re glad to hear that you find the platform user-friendly and appreciate the up-to-date scores. We also value your feedback on navigation, and we’ll pass this along to the team to explore improvements. If you ever need additional clarity or support, feel free to reach out—we're here to help! ### 46. Social Media Convenience **Rating:** 5.0/5.0 stars **Reviewed by:** Hadley R. | Leasing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Reputation?** Reputation is AMAZING for posting to our Facebook/Instagram business page! It is so easy to navigate and very user friendly making it a breeze to reach traffic! **What do you dislike about Reputation?** When posting to social media platforms, it would be helpful to have a "recommended" time during the business peak time to attract more traffic to the post for events, etc. **What problems is Reputation solving and how is that benefiting you?** Reputation is helping attract more residents to our events and recognition of thigs we have going on in the community from month to month. ### 47. Amazing customer service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** It has been incredibly easy to connect with Customer Service and receive an update and support. We have been working to implement Reputation.com and their trainings, ease of response and timliness of support have been incredible. **What do you dislike about Reputation?** Too new to fully determine any dislikes. Working towards learning the system . **What problems is Reputation solving and how is that benefiting you?** Reputation.com allows us to simultaneously schedule social media efficently and to see results of interactions. **Official Response from Lauren McCutcheon:** > Thank you for your wonderful feedback! We’re so glad to hear that our customer service has made your experience with Reputation smooth and efficient. We’re excited to continue supporting you as you get fully up to speed with the platform. If you ever need any additional help or have any questions along the way, don’t hesitate to reach out! Thank you again!! ### 48. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra N. | Senior Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** I love how user-friendly reputation.com is for navigating. As a Property Manager located in Seattle, we rely on reviews to stay current and reputation.com allows me to see all reviews in one place and respond in a matter of seconds. **What do you dislike about Reputation?** Only downside, is I have to accounts and wish I could have one log in and toggle between the two **What problems is Reputation solving and how is that benefiting you?** Its a huge time saver to log in to one site and see all of my reputation management in one location ### 49. It has the most amazing platform to use. My team and I are strving to hit this highest score. **Rating:** 5.0/5.0 stars **Reviewed by:** Tina R. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Reputation?** Super easy to use and templates are the most helpful. Easiet to use. **What do you dislike about Reputation?** Nothing it is all great. Love it all great **What problems is Reputation solving and how is that benefiting you?** none are all amazing **Official Response from Lauren McCutcheon:** > Tina, thank you so much for this review! We're thrilled to hear that you and your team are finding the platform easy to use and that the templates have been especially helpful. We're here to support you as you strive for that highest score—thank you for being a valued part of the Reputation Nation! ### 50. Pros and Cons of Reputation **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Reputation?** Reputation collects a lot of useful data for the purposes of reputation management. I like the customizability of reports and dashboards to fit the needs of each individual user. I also like the concept of Reputation Score - as it helps us to explain to our field colleagues how reputation management plays into their locations ranking in search. **What do you dislike about Reputation?** It would be helpful if you could collect and respond to all reviews from various sources right within the platform. Some platforms can be filtered in, but not responded to (e.g. PissedConsumer). Also, I don't like that many of the features are add-ons for additional scope. I'd rather the platform have everything available up-front. **What problems is Reputation solving and how is that benefiting you?** Reputation makes it easy for us to generate reviews from our customers and then assess insights to discover the areas in which we are meeting customer needs and the areas in which we need to improve. ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+02%3A29%3A24+-0500&secure%5Bsession_id%5D=96b50ac1-38fb-45e6-8d24-45f16ad0c4cc&secure%5Btoken%5D=45f6f4858159a02f48784146fb29e510654900e28a061d6e5a46af86b3231869&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,472 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,018 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,911 reviews)