Video Reviews
Understand Your Reputation with Reputation.Com
2,343 Reputation Reviews
Overall Review Sentiment for Reputation
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I enjoy that the reviews come from different areas of the community, regular reviews, work orders, move ins, etc. Review collected by and hosted on G2.com.
Sometimes the dashboard can be tricky to find what we are looking for but with a little digging it's pretty easy! Review collected by and hosted on G2.com.
Reputation is really good at managing reviews and giving recommendations on how to improve Google review scores. Review collected by and hosted on G2.com.
We were oversold on many features like social media management, for example. Reputation is really good at its core functions like review management and surveys, but its additional features miss the mark. Review collected by and hosted on G2.com.
The industry tends to leave negative on reviews. Many of these concerns/ compliants can be recified by taking the time to respond & allow them to heard. Reputation makes it easy to respond & track reviews Review collected by and hosted on G2.com.
I truly have no compliants! Everything works as needed Review collected by and hosted on G2.com.
Reputation has been amazing to use! It is extremely user friendly and easy to navigate. It helps us take customer service to the next level with quick pre-generated review responses, and monthly surveys automatically sent out. It was very easy to integrate and I use it almost every day. I love that is gives you recommendations on how to boost your score and also shows you the industry average! Review collected by and hosted on G2.com.
I haven't really come across any downsides of Reputation. Review collected by and hosted on G2.com.
The software is easy to use, easy to understand, and gives access to all the tools necessary to manage your online reputation in one place. Implementation and integration are seamless, so it's something that the team can use every day to keep our reputation high! Review collected by and hosted on G2.com.
Automatic generated responses would be great - if for nothing more than positive reviews. Review collected by and hosted on G2.com.
I like how easy Reputation is to navigate. I also truly love the AI assistance in responding to reviews. Review collected by and hosted on G2.com.
I don't like that you cannot go back into the responses to edit after it has been submitted. Review collected by and hosted on G2.com.
It is a very useful tool when it comes to reviewing your reputation. I personally love the social media integration and being able to post for social media through reputation. It is very easy to use, the AI tool helps put together great captions. Our team loves using Reputation. Review collected by and hosted on G2.com.
Nothing so far. I think it is very easy to use and haven't encountered any issues at the moment. Review collected by and hosted on G2.com.
I like that you can view the calendar to see what posts are ready to go and what is still awaiting approval. It's fairly easy to create a post as the app links right to your photos and you are able to pull them in. Creating hashtag groups is also a very helpful feature! I do use this app quite frequently to keep my posts up to date. Customer service was helpful the one time I had to reach out. Review collected by and hosted on G2.com.
Reputation seems very basic compared to some other platforms. I wish we could tag people or other businesses, but that does not seem possible. Also, I cannot seem to get any videos to post, only photos. Another issue I have is with the inbox. When I respond to comments made on a post, the transition is very clunky. Most of the time when I go back to my inbox the next day, the same comments are showing up saying I never responded to them. Review collected by and hosted on G2.com.
Being able to go to a centralized location to answer reviews, request feedback, and post on social media is incredible convenient and helps with time management. Review collected by and hosted on G2.com.
Reputation seems to struggle with reels, which is unfortunate as that is from where the majority of social media engagement comes. Having more options with reel editing and posts within the website, would be more convenient. Review collected by and hosted on G2.com.
