--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2468 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2468 scale: '5' date_modified: '2026-07-01' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,468 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users find Reputation **easy to use** , enjoying its straightforward interface that simplifies managing customer feedback and metrics. (103 reviews) - Users appreciate the **easy SMS review requests** of Reputation, enhancing engagement and feedback collection effectively. (90 reviews) - Users value the **user-friendly interface** of Reputation.com, benefiting from clear data and helpful insights for improvement. (79 reviews) - Users value the **centralized review management** of Reputation, simplifying responses and improving dealership oversight across platforms. (69 reviews) - Users appreciate the **centralized management** of reviews and surveys, making response handling efficient and seamless. (62 reviews) - Centralized Management (60 reviews) - Time-saving (53 reviews) - Review Centralization (52 reviews) - Helpfulness (51 reviews) - User Interface (44 reviews) **What users dislike:** - Users note the need for **improvement in integration and implementation** for a smoother experience with Reputation. (25 reviews) - Users find the **survey email issues** frustrating, particularly when incorrect addresses prevent resending requests for feedback. (21 reviews) - Users find the **feedback capture process frustrating** due to issues with bouncing survey emails and resending limitations. (21 reviews) - Users are disappointed by the **missing features** in Reputation, wanting more tools for insights and social publishing. (18 reviews) - Users find **scoring issues** frustrating, with unclear calculations and concerns over score drops affecting team engagement. (17 reviews) - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews) - Difficult Reporting (15 reviews) - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews) - Poor Reporting (14 reviews) - Social Media Integration (14 reviews) ## Reputation Reviews ### 1. I ABSOLUTELY LOVE REPUTATION MGMT! **Rating:** 5.0/5.0 stars **Reviewed by:** Eboni P. | OWNER LOYALTY MANAGER, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** THAT I CAN SEE ALL MY GOOD CUSTOMERS AND COMPLAINTS IN ONE SETTING SO IT'S EASIER FOR ME TO SOLVE MY PROBLEM CUSTOMERS. **What do you dislike about Reputation?** I WISH I COULD GO BACK AND EDIT MY RESPONSES ONCE I SEND THEM WITHOUT IT BEING A TICKET GENERATED. ALSO IF IT CAN PROOFREAD WILL BE GREAT. I'M A MILLENIAL AND I'M SO USED TO SPELL CHECK THAT I WILL READ OVER MY RESPONSE 1000 PRESS SEND AND 3 GRAMMAR ERRORS AND 2 MISSPELLED WORDS. **What problems is Reputation solving and how is that benefiting you?** RP handles all my good customers replies so I can take care of the ones that needs LOVE. ### 2. Finding out what customers think about your business **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia O. | Owner Loyalty Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** At Nissan of Las Cruces we have the QR code displayed in every department(sales,service and parts) so customers can let us know how we are doing. The rating of 1 to 5 stars gives us an overview and the customer can leave details of their experience. I like that we can respond directly to customer about the review and thank them or apologize and try to rectify any problems. **What do you dislike about Reputation?** Most people tend to leave a review only when they have a negative experience. People that are happy do not often feel the need to leave a review. I wish the customer information also included the name and the telephone number. Sometimes it is just the make and model of the vehicle. **What problems is Reputation solving and how is that benefiting you?** Reputation is helping us to identify/solve problems and help manage out online presence. ### 3. Good for responding to reviews **Rating:** 4.5/5.0 stars **Reviewed by:** tim l. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Reputation?** Great follow-ups for reviews and internal surveys **What do you dislike about Reputation?** Price keeps climbing and they are stilling using same images across multiple accounts when it comes to social postings **What problems is Reputation solving and how is that benefiting you?** Helping boost our average customer reviews ### 4. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | Environmental Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Reputation?** I like how easy it is to use, the fact that you can set post out months is a great way to stay ahead of social media demands when it comes to posting on all the platforms. **What do you dislike about Reputation?** It recently has been going off line often and then scheduled posts don't post like theyre supposed to. **Recommendations to others considering Reputation:** Try it and you won't want to use anything else, it makes social media easy to manage. **What problems is Reputation solving and how is that benefiting you?** They're solving that gap in how to easily post on multiple social media sites at once. This is Amazing so I don't have to log into each one and do the same post multiple times, I can just log into Reputation and have it post to all the social media platforms I need it to at once. ### 5. Customer Feedback That Helps Us See Scores Climb **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** The customer feedback. Seeing the score go up. **What do you dislike about Reputation?** Nothing wrong with it that I see. I haven't had any issues. **What problems is Reputation solving and how is that benefiting you?** We are getting customers to rate and respond, which increases incoming business. ### 6. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Licensed Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** Reputation.com has been a game-changer for my business. The platform is user-friendly, making it easy to track and respond to reviews across multiple sites. The insights and analytics are incredibly helpful for improving our online presence. Their customer support is top-notch, always responsive and ready to assist. Highly recommend for any business looking to enhance their reputation! **What do you dislike about Reputation?** Overall I do not have a bad thing to say about Reputation. **What problems is Reputation solving and how is that benefiting you?** I love how this dashboard provides one place to manage socials, reviews and general business updates. This gives me back time. ### 7. Reputation is a great way to keep track of your social media reviews for your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Kris B. | BDC Service & Aftersales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** It is very easy to use. I like how I can separate our scores by month or quarter or year. **What do you dislike about Reputation?** After using Reputation for the last 8 years for multiple dealerships in our group, I see nothing that I dislike about the program. **What problems is Reputation solving and how is that benefiting you?** It has solved how we keep track of our social media complaints for Sales and Service departments. ### 8. IT with Reputation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Reputation?** the IT is extremely quick with their turnaround time I needed access and was granted it within 4 hours of my request it was also easy to begin using once I was aware where everything was located the AI generated responses also make it easier for our agents to action reviews quickly and accurately **What do you dislike about Reputation?** the platform layout seems a little unintuitive had to search around for a little while before I was familiar **What problems is Reputation solving and how is that benefiting you?** reputation allows us to see how our company is being viewed and to respond accurately and quickly to more reviews then before. ### 9. Effective, but Faulty At Times **Rating:** 3.5/5.0 stars **Reviewed by:** Ivan J. | Community Relations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** I love that the platform allows me to post multiple times throughout the month and gather data based on which source is most effective, frequented, etc. **What do you dislike about Reputation?** That sometimes the platforms do not connect with Reputation, so I have to manually do it for each social platform, making Reputation seem pointless until the engineers patch the issue. Also, for the case of Instagram, it is limited on what can be done. Can't tag companies,share with them etc. **What problems is Reputation solving and how is that benefiting you?** It is easier to manage, multiple forms of social platforms. ### 10. A Must-Have for Dealership Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Reputation?** I use Reputation.com every day to monitor and manage our dealership’s reviews across all platforms. The system is user-friendly, provides clear data, and offers helpful insights on how we can improve. It also makes it easy for me to present accurate, detailed information to our GM and VP. Reputation.com has become an essential tool for our business, and I highly recommend it. **What do you dislike about Reputation?** There isn't anything I can think of today **What problems is Reputation solving and how is that benefiting you?** Small dealership and I have multiple jobs - Reputation helps me to handle all our reviews so easily ### 11. REVIEW FOR G2 **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan A. | FUIXED OPERATIONS DIRECTOR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** I LOVE HAVING IT RIGHT AT MY FINGERTIPS AND KNOWING RIGHT AWAY WHO HAS REVIEWED MY COMPANY AND FOR WHAT....IT HELPS KEEP IT FRONT OF MIND AT ALL TIMES **What do you dislike about Reputation?** SOMETIMES THE REVIEWS COME IN BEFORE THE WEEKEND AND i CAN'T GET TO THEM QUICKLY ENOUGH TO CLOSE BEFORE MONDAY SO IT HURTS MY SCORES... **What problems is Reputation solving and how is that benefiting you?** NICE TO SEE THAT OUT CUSTOMERS HAVE AN AVENUE TO REVIEW US IMMEDIATELY, THEREBY I AM ABLE TO SETTLE ANY ISSUES THAT ARISE IMMEDIATELY ### 12. Clarity on metrics needed **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel R. | Marketing and Communications Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** I like all of the tools it provides, frankly. There's such a depth of utility that I haven't gotten around to using them all, and I'd consider myself a power user. I'm currently building some dashboards, managing Reputation for about 200 entities, and use it every business day. I find its tools are reliable. **What do you dislike about Reputation?** I would like more clarity on metrics. And I'm not the only one around who'd like that - many people in my company say the same thing. If the Reputation score for a given entity is a rolling average — or a rolling metric of any kind, really — then it's critical to explain what time frames are being factored into each rolling average. I don't know if my response rate, for example, counts toward my score based on data from the last 3 months, the last month, the last 2 years, the last year... nothing. And none of the Reputation score components offer any clarity on how their rolling timeframes are determined. I'm not asking for the proprietary formula — and frankly, I think it's anything more than a minor risk to Reputation's market share, even if the formula was public. All I'd like to know are time frames for score components. **What problems is Reputation solving and how is that benefiting you?** The primary issue it solves for me is management of a sheer number of hyper-local entities and their reputation. ### 13. It helps improve reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Edison C. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Reputation?** I'm always up-to-date on the good or bad comments consumers make, and they help me know if we're doing our job well or badly. This work tool allows me to have all this information gathered in one place, making it easier to access. It allows me to better understand each consumer's negative comments and thus make decisions that can resolve the inconsistencies that led to a negative review. **What do you dislike about Reputation?** There's no inconsistency that makes me doubt that it's an excellent work tool and that its entire system is well-designed to provide good service. **What problems is Reputation solving and how is that benefiting you?** It helps me make decisions based on real information from consumers who purchase our products. Each real-time report helps provide accurate information. ### 14. I Enjoy Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** MEGAN K. | express service writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** I really enjoy using Reputation mainly because of how easy it is to send requests. It makes a core part of my job easy, which I appreciate greatly! **What do you dislike about Reputation?** I think my only dislike about Reputation is I cannot send requests more than once every thirty days. I have customers who come back frequently that would like to continue to review us! **What problems is Reputation solving and how is that benefiting you?** Reputation allows us to send requests to our ustomers for review! ### 15. Reputation has doubled the number of surveys our dealerships received with their templates. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | Manager of Corporate and Community Development, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** Ease of Use! The reporting portal makes gathering data so easy. With some of our stores having thousands of Google Reviews, seeing our scores calculated beyond a tenth of point allows us to see the week over week improvement. **What do you dislike about Reputation?** It can take a while to get changes to our account, additions, etc processed. **What problems is Reputation solving and how is that benefiting you?** Placing all of our review portals in one spot to review and see the bigger combined picture. ### 16. Great for collating feedback in the one place **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer O. | CX Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** I like the mobile app, the surveys, and the fact that it can link source sites **What do you dislike about Reputation?** The new features aren't user-friendly, like the survey review and google feedback **What problems is Reputation solving and how is that benefiting you?** It's allowing our business to know what's happening in different stores ### 17. Helpful and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Reputation?** I love the Dashboard. Really easy to navigate. **What do you dislike about Reputation?** Seems like updates are only made daily. Would love to see it updated in real time. **What problems is Reputation solving and how is that benefiting you?** Customer service is very important to us so being able to see their feedback is crucial. ### 18. Boosts Brand Trust and Team Motivation with Clear Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Reputation?** Clear visibility of customer sentiment Supports brand trust and credibility Reputation helps motivate teams to elevate service quality **What do you dislike about Reputation?** Exposes issues instantly Requires constant monitoring and effort Small lapses create big dips **What problems is Reputation solving and how is that benefiting you?** 1. Without Rep insights, it is hard to know how customers feel or where the service gap is. Benefit: You get real time feedback that guides you to better decisions and targeted improvements. 2. Slow response to customer issues. Benefit: Rep allows quick response and recovery. ### 19. Great Product, User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Brielle S. | Assistance Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** So at first when our company made the change, it was a bit furstrating. The learning curve was the cause, I had just mastered the previous software that was used. What help me was the traing, and just taking my time to go through the software and check out each option that was available to me. Most recently I have used the AI generated post for verbiage which is "AMAZING"! I also like the feature for reviews where it help you with what to say so that your responses remain netural. Love it!! **What do you dislike about Reputation?** Nothing, I really enjoy it now that I know how to use it. I'm glad that we made the switch. **What problems is Reputation solving and how is that benefiting you?** Multi-Location, being able to make one post and it's posted across all our social media. The main great problem solver is time management, frees up my time. Easy to use, definitely a learing curve as with all new software. **Official Response from Lauren McCutcheon:** > Thank you for your thoughtful review, Brielle! We're thrilled to hear that you're enjoying the AI-generated posts and the review response features. It's great to know that Reputation is helping with time management across multiple locations. Thank you for being a part of the Reputation Nation! ### 20. I had a great experience with the Reputation software, it vastly improved our online presence. **Rating:** 4.0/5.0 stars **Reviewed by:** Sulma H. | Leasing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** Reputation software has been a game-changer for managing online reviews and feedback. It makes it easy to keep track of what customers are saying across different platforms, so businesses can stay on top of their reputation. The insights it provides help you understand customer concerns and take action to improve service. Plus, the ability to automate responses saves time while ensuring you’re always engaging with customers in a timely and consistent way. The reporting tools are also super useful, giving you clear data to help guide decisions and improve your overall strategy. **What do you dislike about Reputation?** Reputation is great but sometimes the automation features may sometimes lack the personal touch that certain customers expect in their interactions. **What problems is Reputation solving and how is that benefiting you?** Reputation software has been a real help for our property management company by making it easier to keep track of tenant reviews across different platforms and stay on top of our online reputation. It also saves us time by automating responses to common questions, so we can always stay engaged with tenants in a timely way. Plus, the insights it provides into tenant satisfaction help us address issues quickly and make improvements where needed, ensuring we provide the best service possible. ### 21. An all-in-one resource! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonna K. | Property Manager, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Reputation?** I love having one dashboard to view all of the resident and prospect feedback. I also appreciate the notifications, which ensure I do not miss responding. Lastly, the preset responses are helpful.. ensuring consistency in narrative when responding. The dashboard also allows us to dive into metrics and review areas of opportunity to increase online reputation based on review volume, review lengths, the platform, etc. **What do you dislike about Reputation?** Unless this has changed, YELP notifications do not go to reputation.com. **Recommendations to others considering Reputation:** It's a great all-in-one option for online reputation management. **What problems is Reputation solving and how is that benefiting you?** Reviewers are 33% more likely to change their review if you respond within 24 hours. Being notified when a review is left gives us the jump on responding and possibly turning a bad experience around. Likewise, other people can see our fast response time and appreciate to see we are active in our resident and prospect feedback. We also have an opportunity to share our side of the experience if there is unwarranted feedback. ### 22. User Friendly Website to See Our Company's Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Raven D. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** I love being able to see our Reputation score and all of our reviews in one place. We also have the ability to see our customer's survey responses so we can learn where our strengths are and where we can make improvements. **What do you dislike about Reputation?** It took a little bit of time for me to learn how to navigate through the different menu options, but once I did it was easy. **What problems is Reputation solving and how is that benefiting you?** Reputation is keeping us aware of any reviews we are getting, good or bad, and all of our customer's survey responses. We are able to see if there are trends in customer responses and levels of satisfaction with our services. It also prevents us from manually having to send survey requests, which is fantastic, while still giving us the ability to send surveys and reviews manually. ### 23. Smooth and give good insights **Rating:** 4.5/5.0 stars **Reviewed by:** Jim B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Reputation?** Knowing where we can improve based on industry standards is a great **What do you dislike about Reputation?** creating the report i need seems a little more effort than it should **What problems is Reputation solving and how is that benefiting you?** Gathering data for pushing reviews ### 24. Easy to Track **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** Reputation makes it easy to track my team's progress with Google reviews, and to respond to the reviews, both good and bad. I love the insights it offers, and the surveys that we're able to send customers. **What do you dislike about Reputation?** This may be a personal issue, but no matter my connection, the loading can be a little slow. **What problems is Reputation solving and how is that benefiting you?** Before Reputation, I would have to look at each site on Google individually, and sometimes guess what date "two weeks ago" meant. Reputation makes it so easy to sort by individual store and time frame. ### 25. Awesome platform, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** vanessa n. | Community manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** Reputation.com is a fantastic platform for property management! It’s user-friendly and makes it easy to monitor and respond to reviews, helping us stay on top of our community’s feedback. Tracking our progress and maintaining a positive online presence has never been easier! **What do you dislike about Reputation?** Reputation.com has some useful features, but I find it frustrating that it displays options we don’t actually offer at our property. This can create confusion for residents and potential tenants, and it would be helpful if the platform allowed better customization to reflect what we truly provide. **What problems is Reputation solving and how is that benefiting you?** helps us stay on top of all resident feedback by ensuring that we don’t miss any reviews—good or bad. We carefully review and respond to every comment, allowing us to address concerns promptly and highlight positive experiences. This helps us maintain strong communication with our residents and continuously improve our community. ### 26. Very user friendly with lots of features that make dealing with social and reviews 10x easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Re-Bath Brand Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** I like how integrative the social features are. Being able to create posts and schedule them for being posted at a later date is very useful. The metrics provided for our online reviews goes really into depth to where you can see how any and everything is affecting your reputation score. **What do you dislike about Reputation?** I do not really have anything that I dislike about reputation. It is very helpful and gives lots of insight into the business. **What problems is Reputation solving and how is that benefiting you?** Reputation makes it a lot easier to check metrics for reputation score and has social media capabilities tied into the application as well. This makes it simple and easy to check scores but also have multifunctional usability on the app so it is a one stop shop for multiple business functions. ### 27. Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Leasing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Reputation?** The ability to plan my whole month out at one time. **What do you dislike about Reputation?** not having the ability to post stories on social media. **What problems is Reputation solving and how is that benefiting you?** N/A ### 28. Very helpful in keeping track of company reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Corryn M. | Leasing consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** The ease of the website, the response prompts to the reviews. **What do you dislike about Reputation?** sometimes can be difficult to switch back and forth between properties to check analytics. **What problems is Reputation solving and how is that benefiting you?** it is helping us to see what's going on with our residents and gives us the option to help with their needs. ### 29. The number one way to build sales and reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Kendervor R. | Studio Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** The upside to using reputation is that all your reviews no matter what site they are from are in one place that you can respond to. **What do you dislike about Reputation?** Theres no automatic respond button. to help you respond without signing in **What problems is Reputation solving and how is that benefiting you?** Helping me bring brand awareness to the business ### 30. The platform is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Christy M. | Market Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** I like being able to update all locations, reply to reviews, and schedule social media **What do you dislike about Reputation?** I wish building the reports were a little easier **What problems is Reputation solving and how is that benefiting you?** Being able to schedule social posts for multiple locations on several platforms at the same time really helps with time management ### 31. Essential for Property Reputation Management! **Rating:** 4.5/5.0 stars **Reviewed by:** Steve M. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** Reputation.com has been an invaluable tool for managing our properties’ online presence and resident sentiment. As a property manager specializing in student housing, staying on top of reviews and resident feedback is crucial, and this platform makes it incredibly easy. The real-time insights help us address concerns quickly, and the advice on maintaining and improving our reputation has been extremely beneficial. The platform’s user-friendly interface and automated features save us time while ensuring we stay connected to what our residents are saying. If you’re looking for a way to enhance your property's reputation and engagement effortlessly, I highly recommend Reputation.com! **What do you dislike about Reputation?** I think that user interface could be polished a little better. **What problems is Reputation solving and how is that benefiting you?** Keeping realtime sentiment on social media and reviews ### 32. It could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** It is easy to send a review request. It is easy to view **What do you dislike about Reputation?** We used a different platform called Podium, which was user-friendly and easy to understand. However, now I don’t find it as user-friendly, possibly due to settings that are not available to us. Additionally, there is a difference when I send a review request from a PC versus a phone. There are options on the PC, such as email, but Facebook is not an active option. Some customers also do not have the option to receive text messages, so having alternatives available on the phone or tablet would be important. How is the Reputation score calculated? While we have more 5-star reviews, our reputation score decreased by 11 points. I would assume this is due to a lower review request-to-response ratio. I can click on “How to improve my reputation score,” but it suggests we need Facebook reviews, which we do not have the option to collect. Therefore, the solution would be to give those on the road more ways to request reviews—through Facebook, email, and not just text messages. It would also be helpful to provide information in an FAQ section or offer simple icons to click, allowing us to access the information immediately. A nice addition would be to have Reputation email the colleague who requested the review once one is obtained. An area to add emails for this purpose would be great so the colleagues and any managers would know immediately. **What problems is Reputation solving and how is that benefiting you?** I do not know. I feel it is a bit rough. ### 33. Customer Friendly & simple **Rating:** 5.0/5.0 stars **Reviewed by:** Heather R. | Lead Support Service clerk, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Reputation?** Perfect for reaching out to people to receive positive reviews since normally the only time anyone submits a review is when they have a bad experience, but this shows all the people who are happy with their experience. **What do you dislike about Reputation?** That there is a limit on how many request you can send in a 24 hour period. I request for 2 locations and we see over 50 people a day so I can not request for everyone seen in a day. **What problems is Reputation solving and how is that benefiting you?** We now receive positive reviews instead of only the negative experiences putting a review in. We can address any and all negative reviews to try to rectify the situation. ### 34. Reputation Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sharnell B. | Client Care, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** Reputation has been easy use and non complicating to view updates **What do you dislike about Reputation?** Sometimes to view live update, the refresh button has to be used **What problems is Reputation solving and how is that benefiting you?** Data for sales ### 35. Great For Business Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Sammi L. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Reputation?** The most valuable part of Reputation is how easy! I love how it is a one-stop shop. I can answer all reviews from multiple platforms in one area. My favorite part is how it explains your score and areas of improvement. It does help us grow! **What do you dislike about Reputation?** The downside to Reputation is setting it up. It is a lot of work to set up, but once it is set up, it is easier. **What problems is Reputation solving and how is that benefiting you?** I cannot think of any. Everything I utilize reputation for is working just fine. I have not delved into utilizing social media through here because it is a lot of steps and I cannot get the two social media links to mix. I just use it separately. ### 36. Efficient Datasource and Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto M. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** The upsides of Reputation is that it is very simple to use and very efficient. Upon first use, I felt very comfortable navigating Reputation. It is very easy to implement the data into our business postings. It is a gamechanger no matter how many times I find myself visiting the site ( I visit the site a lot), I do not feel like it is lacking in any way. **What do you dislike about Reputation?** No real downsides or anything that i dislike when it comes to Reputation. **What problems is Reputation solving and how is that benefiting you?** It is helping me determine if our efforts to providing exemplary customer service are working and/or if we need to adjust our tactics. ### 37. Reputation is a great tool for tracking your audience's perception of your company / service. **Rating:** 4.5/5.0 stars **Reviewed by:** Traci D. | Communications Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** Ability to pull reports in a variety of purposes - actual review, industry average, all locations at once, or only one location, and by date. It is also user friendly **What do you dislike about Reputation?** There is almost too much to learn at one sitting - it requires multiple sessions of hands-on to see ALL the functions **What problems is Reputation solving and how is that benefiting you?** It allows our company to pull individualized data on each of our 16 locations, and that performance / reputation visibility stimulates the competitiveness within those locations. In addition, being able to read individual reviews allows us to respond, but we can even reach out individually to the complainants if additional outreach is necessary. ### 38. Great Team Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** Wide variety of tools available such as analytics, reports, leaderboards, ticket escalation systems, filtering capabilities, and integrations with essential platforms like Google and Apple Maps. Very intuitive system that is easy to use. The implementation team has been great to work with and very communicative. **What do you dislike about Reputation?** Wish there were more auto-sync features with other platforms besides Google, Apple, Bing. **What problems is Reputation solving and how is that benefiting you?** Allowing us to send surveys and then filter the results and make comprehensive reports featuring very specific categories. ### 39. Great for Business Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne H. | Receptionist, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Reputation?** I feel that Reputation gives patients the outlet to be able to express their opinions on how they feel their experiences with their doctors offices or any other business' that use the program. It also gives the companies valuable insight on how they can improve their practice so that their patients or customers have better experience by seeing how their consumers are really feeling. **What do you dislike about Reputation?** I feel that it could be a little more user friendly, and not reset everything everytime you select a new patient. **What problems is Reputation solving and how is that benefiting you?** It is helping to understand if patients are frustrated and are worried about expressing those frustrations in person. ### 40. Great program for Social Media content and Reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Terra F. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** Being able to respond to reviews from many sites in one convenient location. We have used Reputation within our company for over a year and I have referred it to many people who are looking to take control of their social media and reviews. I love setting up future posts on our calendar, and I really enjoy being able to go to one place to review and reply to online reviews that we receive. **What do you dislike about Reputation?** I have not yet experience any dislikes. the number of features are great **What problems is Reputation solving and how is that benefiting you?** Reputation is creating efficiency in our daily content creating and social media related tasks. We are also able to get reviews from residents, review, and respond in a timely manner! ### 41. Reputation Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Reputation?** Extremely easy to use and allows me to manage and measure performance in real time. The best feature is the focus suggestions to approve your scores. Also, sending reviews is simple and I love it! **What do you dislike about Reputation?** One poor score can pull results down substantially. Sometimes the review is out of our control. This should be considered and weighted to avoid such hard loss when the community couldn't prevent it. **What problems is Reputation solving and how is that benefiting you?** Reputation provides a one-stop shop platform to ensure we stay involved in our online presents. It provides all the tools to measure your real-time performance while also monitoring how you stack against the industry. ### 42. really good helps me increase oour social presence and improve our overall online reputation **Rating:** 5.0/5.0 stars **Reviewed by:** G P. | general manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** insigh on how to improve score and social presence **What do you dislike about Reputation?** Ai could be more reactive in learning with instructions given **What problems is Reputation solving and how is that benefiting you?** well it is increasing my social reputation ### 43. Easy and Effective Review Request App **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey B. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Reputation?** This can be used on the mobile app by our installers in the field and myself from the office. The requests are easy to send, and user-friendly for our customers which has been very effective in growing our Google reviews. **What do you dislike about Reputation?** I occasionally get an error and can no longer send requests because I reached the maximum. I asked specifically would this happen and I was told no before we signed up wth Reputation. **What problems is Reputation solving and how is that benefiting you?** Our installers can use the app to send review requests while still in the home. If they forget or do not do it, I can send them from the office. We have received around 50 new 5-star google reviews each month. ### 44. Reputation.com is a streamlined platform for online presence management. **Rating:** 4.5/5.0 stars **Reviewed by:** Sabina H. | Sr. Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Reputation?** I really enjoy that multitude of facets rep.com has to offer. Being able to manage both of my property's online presences in one place is a huge benefit, especially for someone like me who manages 2 properties and needs to be able to toggle back and forth quickly, respond to multiple reviews and revie our social media. **What do you dislike about Reputation?** I think reputation has area's for improvement by allowing us to be able to manage all platforms that allow reviews. My properties often get reviews on Yelp and I am unable to respond to those as they are not part of my platform. Additionally responding to review on Apts.com or Apartment List. All in one place would be great. **What problems is Reputation solving and how is that benefiting you?** Rep.com allows me to access a multitude of online reputation management is a succint place. I like that I can quickly respond to online reviews then toggle over to my social media pages for additional posting AND review my online reputation score to see where I have opportunities to boost that even more. **Official Response from Lauren McCutcheon:** > Sabina, tank you for your insightful review! We're so glad to hear that Reputation is helping you efficiently manage both properties' online presence in one convenient platform. We appreciate your feedback on expanding support for additional review platforms like Yelp, Apts.com, and Apartment List, and we’ll certainly consider this for future improvements. Your ability to quickly respond to reviews, manage social media, and track your reputation score is exactly what we aim to streamline, and we're thrilled it's benefiting you! Thank you again for sharing your experience! ### 45. New User review **Rating:** 4.0/5.0 stars **Reviewed by:** Candyss C. | Director of Social Services, Admissions and Marketing Liaison, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** I love all of the information that it can keep for us and that we don't have to manually figure some of the things out. I like that it allows you to respond to google reviews straight for the platform. I'm still working on learning all the ins and outs of Reputation, so I'm sure there will be much more later that I will be able to say that I love!! **What do you dislike about Reputation?** So far, the only thing I don't like is that I can't set up for surveys to out to families past move in. Yes, I want to see how things went throughout the initial stages of moving in, but I also want to be able to see how our current families feel about specific things with care, etc - so that we can be that much better! **What problems is Reputation solving and how is that benefiting you?** So far, I don't have anything that I've need Reputation to solve. As I mentioned, I am new to this platform, and I am learning from our regionals, how to make best use of these tools. **Official Response from Lauren McCutcheon:** > Candyss, thank you for sharing your thoughts! It’s great to hear that you're finding value in the information Reputation can track and the ability to respond to Google reviews directly from the platform. Your suggestion about being able to send surveys to families post-move-in is a great idea for ongoing feedback -- our support team may be able to assist with setting up surveys for families after they’ve moved in, so I encourage you to reach out if you'd like more guidance on that. As you continue exploring the platform, I hope you’ll discover even more features that meet your needs. If you have any questions or need support as you learn, feel free to reach out! ### 46. To easy! **Rating:** 5.0/5.0 stars **Reviewed by:** maria r. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** I really love the review response features! Easy, professionally curated response that can be mixed an matched! All our reviews are responded to same-day and we never have to second guess what we wrote! The process is very smooth and quick to implemet. Our office uses the tool about 2 or 3 times a week. Integration is seemless and customer support is very responsive. **What do you dislike about Reputation?** I think the grading scale for our RepX score could use some tweaking. I don't agree that our scores should drop due to duration of not receiving a review. But it keeps our team on our toes and asking for feedback! **What problems is Reputation solving and how is that benefiting you?** Feedback management and customer satisfaction tracking ### 47. Reputation.com is a great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Mallory L. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Reputation?** I like reputation.com because of the easy way to answer all reviews and post on social media. The option to be able to see where you are on all review sites without having to login to multiple sites is very helpful. **What do you dislike about Reputation?** I wish there was an easier way to dispute reviews that are spam. I have still not been able to get all the spam reviews off of my site. All around, I think it is a great platform. **What problems is Reputation solving and how is that benefiting you?** I wish that the onsite teams had more communication and training with reputation.com I know that we could benefit from this and probably utilize more of the features that it offers. ### 48. GREAT PRODUCT- USER FRIENDLY **Rating:** 5.0/5.0 stars **Reviewed by:** heather h. | LANE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** VERY USER FRIENDLY!!LOVE THE NEW AI!!!!!!! **What do you dislike about Reputation?** NOTHING TO COMPLAIN ABOUT!!!!!!!!!!!!!!! **What problems is Reputation solving and how is that benefiting you?** IT GIVES US A OPPURTINUTY IF A CUSTOMER IS UPSET TO MAKE IT RIGHT AND THEY CAN UPDATE THERE RESPONSE ### 49. Reputation makes managing reviews and listings effortless and efficient for marketing executives. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** As the head of marketing for a PT company with 15+ clinics, I find it very helpful to see the various clinic listings and reviews for each clinic in one place. I also appreciate the filter functionality for the reviews, as it allows me to assess each clinic's reviews individually, check reviews by date, and even click on the linked Google review to quickly identify which clinic the review is for. This makes responding to reviews much easier and quicker to manage. **What do you dislike about Reputation?** One feature I'd love to see added is the ability to check or filter reviews by keyword to identify which service or treatment was provided and from which clinic. **What problems is Reputation solving and how is that benefiting you?** I manage the online presence of 18 clinics, and Reputation helps me manage all of them through a single platform. ### 50. Easy to navigate and very accurate! I LOVE it!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Candice B. | Senior Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** I love Reputation because it allows you to reach out by text and email to allow customers to share their expereince with you! This website is so easy to navigate and is very helpful to our company. We use it daily and love the features it comes with. We recommend this to everyone! **What do you dislike about Reputation?** The only downside I would say is the time-frame it has to reflect your score. But other than that I love this website. We have challenges each month on who can reach over 900! It's so fun! **What problems is Reputation solving and how is that benefiting you?** Repuatation allows us to improve our scores and customer service! We use it every single day! **Official Response from Lauren McCutcheon:** > Thank you for the kind words, Candice! We're thrilled to hear that Reputation is helping your company improve customer service and manage reviews effectively. We understand that the time-frame for reflecting scores can sometimes be a challenge, and we'll take that feedback into consideration as we continue to improve the platform. Thanks again for recommending us! ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+23%3A24%3A00+-0500&secure%5Bsession_id%5D=74a34d85-c471-4ce5-8e34-ec1219c0ebbd&secure%5Btoken%5D=435fed593eaabd8cef3808f4dfec4699f569b323ca741202851a2a4b7da18a20&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,447 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,998 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,877 reviews)