--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2469 scale: '5' date_modified: '2026-07-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users find Reputation **easy to use** , enjoying its straightforward interface that simplifies managing customer feedback and metrics. (103 reviews) - Users appreciate the **easy SMS review requests** of Reputation, enhancing engagement and feedback collection effectively. (90 reviews) - Users value the **user-friendly interface** of Reputation.com, benefiting from clear data and helpful insights for improvement. (79 reviews) - Users value the **centralized review management** of Reputation, simplifying responses and improving dealership oversight across platforms. (69 reviews) - Users appreciate the **centralized management** of reviews and surveys, making response handling efficient and seamless. (62 reviews) - Centralized Management (60 reviews) - Time-saving (53 reviews) - Review Centralization (52 reviews) - Helpfulness (51 reviews) - User Interface (44 reviews) **What users dislike:** - Users note the need for **improvement in integration and implementation** for a smoother experience with Reputation. (25 reviews) - Users find the **survey email issues** frustrating, particularly when incorrect addresses prevent resending requests for feedback. (21 reviews) - Users find the **feedback capture process frustrating** due to issues with bouncing survey emails and resending limitations. (21 reviews) - Users are disappointed by the **missing features** in Reputation, wanting more tools for insights and social publishing. (18 reviews) - Users find **scoring issues** frustrating, with unclear calculations and concerns over score drops affecting team engagement. (17 reviews) - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews) - Difficult Reporting (15 reviews) - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews) - Poor Reporting (14 reviews) - Social Media Integration (14 reviews) ## Reputation Reviews ### 1. Easy to navigate and very accurate! I LOVE it!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Candice B. | Senior Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** I love Reputation because it allows you to reach out by text and email to allow customers to share their expereince with you! This website is so easy to navigate and is very helpful to our company. We use it daily and love the features it comes with. We recommend this to everyone! **What do you dislike about Reputation?** The only downside I would say is the time-frame it has to reflect your score. But other than that I love this website. We have challenges each month on who can reach over 900! It's so fun! **What problems is Reputation solving and how is that benefiting you?** Repuatation allows us to improve our scores and customer service! We use it every single day! **Official Response from Lauren McCutcheon:** > Thank you for the kind words, Candice! We're thrilled to hear that Reputation is helping your company improve customer service and manage reviews effectively. We understand that the time-frame for reflecting scores can sometimes be a challenge, and we'll take that feedback into consideration as we continue to improve the platform. Thanks again for recommending us! ### 2. Convenience! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Reputation?** Having the ability to manage reviews for multiple manufacturer accounts and the respective responses is very convenient. **What do you dislike about Reputation?** Honestly, I have not found any problems working with Reputation. **What problems is Reputation solving and how is that benefiting you?** Reputation allows me to check for and respond to reviews and some surveys all in one application. That saves me time and helps me to avoid missing them. ### 3. Great Platform to streamline multiple review sites **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan I. | Corporate Director of Business Development & Reputation Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reputation?** I recently started using Reputation.com, and it has truly transformed how I manage my companys online presence. The platform is incredibly user-friendly, making setup and navigation a breeze. One of the standout features is the comprehensive monitoring of my online reputation; it aggregates reviews from various sites, allowing me to respond quickly and maintain a positive image. The customer support team has been exceptional, guiding me through the setup process and promptly addressing all my questions. The analytics tools provide valuable insights into customer sentiment, helping me make informed decisions to enhance my services. Since implementing Reputation.com, I’ve noticed a significant improvement in my online reviews and overall reputation. I highly recommend it to anyone looking to effectively manage their online presence—it’s a powerful tool that delivers real results! **What do you dislike about Reputation?** I don't really have a dislike, only suggestion is the short delay in reviews coming over is a 1-3 day delay at times, could be faster. **What problems is Reputation solving and how is that benefiting you?** Streamlining all Reviews Sites to one location to promptly reply and follow trends, diversity of reviews on various sites and track any negative reviews that need further follow up. **Official Response from Lauren McCutcheon:** > Morgan, thank you so much for your thoughtful review. We're thrilled to hear that Reputation has made managing your online presence easier and that our support team has been able to assist you along the way. Your feedback on the review sync time is also invaluable, and we’re always working on improvements to make your experience even smoother. Thank you for choosing us to be part of your journey! ### 4. Great software with amazing flexibility! **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler M. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Reputation?** I have always received amazing support on any of my questions, whether it be about platform utilization or just simple tech questions. The content library is also one of the most robust systems in place, and it has truly changed how we use social media. I use Reputation on a daily basis. **What do you dislike about Reputation?** There are sometimes technical problems that pop up and it can get in the way of posting content. However, support will always make sure that the situation is resolved as soon as possible! The glitches do cause us to miss some important key dates for posting on social. **What problems is Reputation solving and how is that benefiting you?** A big situation that we deal with is the overall use of social media. Reputation's implementation of social media access is not comparable to the competition because no other company does what Reputation does. Its content library management is very easy to navigate and implements all sorts of social content. **Official Response from Lauren McCutcheon:** > Thank you for the fantastic feedback! We're thrilled to hear that Reputation’s content library and support team have been game-changers for your social media strategy. We appreciate your patience with the occasional technical glitches, and we’re continuously working to improve platform reliability. Thank you for choosing Reputation! ### 5. Reputation.com Review **Rating:** 5.0/5.0 stars **Reviewed by:** Avery G. | Customer Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Reputation?** How everything is organized. Very easy to read. I really like the different sections of the website that break down: the reputation score, actions, reviews and surveys. The new design really makes it easy to follow-up with satisfied & unsatisfied customers. The new update is very user-friendly and it seems much more efficient with the new ticketing system. It's easy to reply and see all the updated reviews on one system. **What do you dislike about Reputation?** Sometimes I recieved a ticket to my email, but it doesnt update on the website as fast as a ticket is created via my email. The other thing that isn't as user-friendly is when forwarding tickets. It's kinda difficult to share certain reviews that mention certain employees by name based on their expereince & rating. Do these employees have to have their own login to be able to see these reviews? **Recommendations to others considering Reputation:** Really usefull! I would recommend. **What problems is Reputation solving and how is that benefiting you?** Only sometimes from a google review showing first on google, but I don't have access to reply to it yet. I have realized how much easier it is to view all social media platforms on one site instead of having to view them all individually. It's much easier to see everything streamlined on one site instead of going back & forth between different platforms. I also enjoy the easabillity of the automated responses with both positive and negative reviews, it helps provide a guideline to make the customer feel valued and welcomed even if they are unhappy with their expereince. **Official Response from Chris Black:** > Hello Avery G., thank you; we appreciate your feedback! It thrills us to learn how the Reputation platform has created efficiencies and save your team time. Excellent job embracing the solutions and truly listening to your customers feedback to drive positive change. Thanks again for taking the time to leave us this information about your experience. Take care! ### 6. Simple...Not a burden to your already busy schedule. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Community Manager with Greystar in Davis, California, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** Reputation is an easy interface which allows you to go in to submit your reviews and then log out. It's 'in and out,' which is ideal as every community manager has a busy schedule. Of course, consolidating reviews from multiple sites is the biggest time saving aspect. **What do you dislike about Reputation?** There are some review sites that do not interface with Reputation. However, I'm sure that's something they are already working on if the site is open to collaboration. **What problems is Reputation solving and how is that benefiting you?** The program allows us to 1) be alerted of new reviews posted online and 2) allows us to log into one site instead of multiple sites for each review platform. ### 7. I love the ease of use for Reputation.com! **Rating:** 5.0/5.0 stars **Reviewed by:** Solis Hills R. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** I like the scheduling and the calendar aspect of reputation.com, it makes it easy to keep up with social media posting. I also like how you can post to multiple avenues using a singular photo and description. **What do you dislike about Reputation?** When posting from reputation.com sometimes on instagram the photo can be a little fuzzy and not as clear as it would be if you posted directly on instagram. **What problems is Reputation solving and how is that benefiting you?** Reputation.com is solving issues on ease of scheduling posts and being able to send our photos to Facebook, Instagram, and google my business. We are also able to keep track of our reputation score in relation to other properities in the Greystar portfolio; we use this as a way to be in compeition and earn accolade from Greystar. We are also notified when reviews are posted and can easily and quickly respond to reviews withe ase. **Official Response from Lauren McCutcheon:** > Thank you for sharing your experience! We’re thrilled to hear that the scheduling and calendar features have made social media posting easier for you. We also appreciate your feedback on Instagram image quality; we'll make sure to pass that along to our team for future improvements. It’s fantastic that you’re using Reputation to track your Reputation Score and stay competitive within the Greystar portfolio! Thanks for being a part of the Reputation Nation! ### 8. Easy to use for your marketing needs **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua B. | Assistant Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** I love that we are able to easily access all social platforms simultaneously. It allwos for us to connect with all of our followers and tenants **What do you dislike about Reputation?** I wish it made it easier to inegrate with google business and post multiple pictures to that platform. There also needs to be a better way for us to post reels and videos **What problems is Reputation solving and how is that benefiting you?** Reputation is making it easier for us to post to multiple social media paltforms at one time. It's benefiting us because it's allowing us to maintain consistency across all platforms. We are also able to easily reply to all reviews that come through **Official Response from Lauren McCutcheon:** > Joshua, thank you for your feedback! It’s great to hear that Reputation helps streamline your marketing efforts and makes daily usage easy. We understand the importance of consistency across multiple platforms, and we appreciate your input on integration improvements. If you need assistance or additional features, our support team is always available to help you maximize your experience. Keep up the great work! ### 9. Reputation has allowed for me to tackle multiple social and marketing tasks with using one site. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh F. | Resident Services Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Reputation?** I really like that reputation allows me to perform a lot of my job duties with at the same time it being very friendly. I like the feature that shows what your reputation score is and all the tips it does provide you with as a user. **What do you dislike about Reputation?** I really wish that we had the capability for some reviews not be posted as they don't have a strong foundation. **What problems is Reputation solving and how is that benefiting you?** At the moment I haven't had to experience a problem I could say is really one. Reputation does fulfill most of what I am responsible in managing with my role and access. ### 10. Very easy to use and the agents on the chat are always so helpful. Amazing experience thus far. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** Very easy to use and the agents on the chat are always so helpful. Amazing experience thus far. **What do you dislike about Reputation?** I honestly like everything about it. It is very user friendly. **What problems is Reputation solving and how is that benefiting you?** Able to organize our various social interactions easier and communicate with our residents/prospects through various social media platforms ### 11. Reputation is one of the best ways to compile all your review sites! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** It is a one stop shop when trying to anazyle your social media precense and monitor what your client base is saying about their expereinces. Once you play around with it the interface and administrator tools are fairly intuitve and easy to navigate. **What do you dislike about Reputation?** The software can be overwhelming for people without an IT background because of all the tools and features you can setup and use. **What problems is Reputation solving and how is that benefiting you?** Save time and hassle of logging into each individual review site to see and monitor the clients' experiences ### 12. Reputation reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** This platform is easy to use. It alerts you if you have already sent a rewuest for a review also. **What do you dislike about Reputation?** If you switch from the type of interaction you have to re enter all of the other fieldds again. **What problems is Reputation solving and how is that benefiting you?** Evaluating customer service experiences for improvement. ### 13. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** Everything all in one place - and easy to respond to across multiple integrations. Great data provided on where to improve **What do you dislike about Reputation?** no downsides to use found so far, very happy with all modules. **What problems is Reputation solving and how is that benefiting you?** Where to focus Patterns of reviews Multiple platforms of reviews to manage ### 14. Great experience using Reputation so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Madison K. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** The layout is simple and easy to navigate. I love how all the different modules (review responding, requesting, listings, social media, etc.) are all included in one dashboard for ease of use. The system is also easy to use if you operate multiple locations or lines of business, with clear toggles to go from location to location. The implementation team is also great, meeting with us every week to go over steps to accomplish and training on the different modules. **What do you dislike about Reputation?** I've found nothing I dislike so far! It is all working as intended with no bugs or issues to come up. **What problems is Reputation solving and how is that benefiting you?** Reputation is solving our ability to monitor and respond to reviews across platforms in one location, and integrate our best practices across multiple lines of business. **Official Response from Lauren McCutcheon:** > Madison, thank you for your thoughtful review!!! We love to hear that you find the platform's layout and integrated dashboard so user-friendly and effective, especially for managing multiple locations. It's great to know our implementation team has been a helpful partner in getting you started. We're committed to providing a seamless experience, and your positive feedback motivates us to keep up the good work! ### 15. Great Marketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Business Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** It is very user friendly. I love the AI feature to help create posts and reply to reviews. I used SoCi prior to Reputation.com and by far, I prefer Reputation.com! I have reached out to the customer support in the past and they are very prompt and and easy to get through to. The implementation process was smooth and seemless as well as the training. Our office uses Reputation.com on a weekly basis and we generally scheduled our posts a month in advance which is great! The integration was easy and works great with IG, FB, and Google! **What do you dislike about Reputation?** I do not have anything negative to say about Reputation to date! **What problems is Reputation solving and how is that benefiting you?** Great for social media engagement! Super helpful for reputation management and resident maintenance work order surveys/feedback. **Official Response from Lauren McCutcheon:** > Thank you for your fantastic review! We're so glad to hear that Reputation.com has been a great fit for your marketing and social media needs. It's wonderful to know that our AI features, easy integration, and customer support and training have made a positive impact. I will share this feedback with those teams - it will make their day! Thank you again Stephanie!! ### 16. Love the streamlined experience of what I was using several sites for! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole R. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Reputation?** Since moving to Reputation, my days run much more smoothly. Internet searches are one of the biggest ways future prospects find out about our community & not having to constantly monitor source after source makes things so much easier! Having built-in templates to respond easier saves time during my day & I find the recommendations to be extremely helpful! **What do you dislike about Reputation?** I'm still trying to figure out the ins and outs of Reputation. Some clicking around for me is sometimes necessary, as I'm not really sure what everything does, or where everything is located just yet. The menu descriptions don't help as much as I feel they can. **What problems is Reputation solving and how is that benefiting you?** Reputation is allowing me to spend more time on other marketing ideas for the business. Now that less time is spent on researching reviews, I can use my time in other ways. ### 17. Enjoyable with gaps **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** System is easy to use and the reporting is great **What do you dislike about Reputation?** Filtering can be awkward, no connecting data with PMS, not great with OTA reviews without content **What problems is Reputation solving and how is that benefiting you?** Bringing reviews together, allowing for a great overview of the venue as a whole ### 18. It has been overwhelming at times going through a buy sell for the past year but it has its perks. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela E. | Owner Loyalty Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** Everything is broken down easy to understand. **What do you dislike about Reputation?** The sentiment score fluctuates. When one bad survey is received the score goes significantly low and when multiple positive reviews are received it doesn't move as much. **What problems is Reputation solving and how is that benefiting you?** None at the moment. ### 19. Reputation.Com provides incomparable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** Our workplace consistently pushes for a solid reputation score of 800+. Reputation.com is amazing in that it assists with the ways to achieve and maintain the level of service and score goals. The daily updates that automatically generate, the platform capabilities and the ease of navigation for diving into reports and narrowing in on all details is incomparable. I am also loving the Reputation X feature to schedule future social media posts to maximize my time. **What do you dislike about Reputation?** The significant drop in score if you go a week without an online review is much more impactful then receiving a review. **What problems is Reputation solving and how is that benefiting you?** The dashboard displays all levels of customer satisfaction without having to pull multiple reports. ### 20. Easy, Efficient, and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Marketing and Public Relations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Reputation?** I've had a fantastic experience with the reputation management software. It’s easy to use, whether from a desktop or phone, making it convenient for our team. The automated reminders ensure we never miss an opportunity to engage with our customers, and the reporting feature provides clear, actionable insights. It has significantly helped us manage our Google and Facebook ratings and reviews efficiently. Highly recommend this tool for anyone looking to streamline their reputation management efforts! **What do you dislike about Reputation?** I have not found a dislike with this solution. **What problems is Reputation solving and how is that benefiting you?** Managing patient experience. ### 21. Such a useful tool for understanding online presence **Rating:** 4.5/5.0 stars **Reviewed by:** Isabella R. | Social Media and Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** Reputation is very helpful because it offers advice and suggestions for how to boost your online presence, and therefore boost your score. **What do you dislike about Reputation?** Although it is nice to have so many options for how to generate reports, I think that the reports features can sometimes be complicated. **What problems is Reputation solving and how is that benefiting you?** Reputation solved the problem and question I had for how to prompt my clients to submit a google review. They provide such an easy platform for reequesting reviews. **Official Response from Lauren McCutcheon:** > Isabella, thank you for your kind review! We're delighted to hear that Reputation has been a valuable tool for boosting your online presence and simplifying review requests for your clients. We appreciate your feedback about the reports feature and will take it into account as we work to make our platform even more user-friendly. Thank you again! ### 22. easy way to communicate with the consumer **Rating:** 5.0/5.0 stars **Reviewed by:** JOHN P. | GENERAL SALES MANAGER, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** like that everything is on one page and able to see all **What do you dislike about Reputation?** not too much it is pretty straight forward when it comes to use **What problems is Reputation solving and how is that benefiting you?** geting the issue or non issue quickly and infront of cust ### 23. Great way to receive feedback in all aspects of the community **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn S. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** I enjoy that the reviews come from different areas of the community, regular reviews, work orders, move ins, etc. **What do you dislike about Reputation?** Sometimes the dashboard can be tricky to find what we are looking for but with a little digging it's pretty easy! **What problems is Reputation solving and how is that benefiting you?** It helps give feedback for maintenance, move ins, etc. Not all residents will share feedback in person, so this gives us a way to improve, create new ideas, and make our community great! ### 24. There are some pros and cons **Rating:** 2.5/5.0 stars **Reviewed by:** Courtney A. | Integrated Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** Reputation is really good at managing reviews and giving recommendations on how to improve Google review scores. **What do you dislike about Reputation?** We were oversold on many features like social media management, for example. Reputation is really good at its core functions like review management and surveys, but its additional features miss the mark. **What problems is Reputation solving and how is that benefiting you?** We leverage the RepScore internally to create KPI's, this is helpful in giving the on-site teams goals, while also improving our online reputation. ### 25. Streamlined Process, Easy & Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Danny M. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** The industry tends to leave negative on reviews. Many of these concerns/ compliants can be recified by taking the time to respond & allow them to heard. Reputation makes it easy to respond & track reviews **What do you dislike about Reputation?** I truly have no compliants! Everything works as needed **What problems is Reputation solving and how is that benefiting you?** The ability to respond to negative comments & allow them to be heard. Reviews play a huge role in my industry and requesting them helps a ton. ### 26. User Friendly & Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Savanna F. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Reputation?** Reputation has been amazing to use! It is extremely user friendly and easy to navigate. It helps us take customer service to the next level with quick pre-generated review responses, and monthly surveys automatically sent out. It was very easy to integrate and I use it almost every day. I love that is gives you recommendations on how to boost your score and also shows you the industry average! **What do you dislike about Reputation?** I haven't really come across any downsides of Reputation. **What problems is Reputation solving and how is that benefiting you?** Reputation is helping me create better and quicker responses to reviews, which is amazing considering a portion of our score comes from response rate. It also allows us to understand our residents' needs better through the surveys as they don't always reach out with this feedback. **Official Response from Lauren McCutcheon:** > Savanna, thank you for your wonderful review! We're thrilled to hear that Reputation has been so user-friendly and beneficial in improving your customer service efforts. We also appreciate your feedback on how the platform helps you understand your residents' needs better. Thanks for being a part of the Reputation Nation! ### 27. Works perfectly for onsite teams and guides you to improvements! **Rating:** 5.0/5.0 stars **Reviewed by:** Vestara M. | Community Manager, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** Most helpful is one platform for all in one place as well as tips to increase scores. **What do you dislike about Reputation?** Would love more capability from the mobile app! **What problems is Reputation solving and how is that benefiting you?** Keeping up with online reviews and finding ways to improve our score. The feedback on ways to improve your score broken down by category or site is highly beneficial and leads us to tackle the appropriate target areas. Love having everything in one place. ### 28. The Only All-in-one Reputation Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Nico A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** The software is easy to use, easy to understand, and gives access to all the tools necessary to manage your online reputation in one place. Implementation and integration are seamless, so it's something that the team can use every day to keep our reputation high! **What do you dislike about Reputation?** Automatic generated responses would be great - if for nothing more than positive reviews. **What problems is Reputation solving and how is that benefiting you?** Maintaining property reviews and understanding overall prospect and resident experience. ### 29. True Manager Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** I like how easy Reputation is to navigate. I also truly love the AI assistance in responding to reviews. **What do you dislike about Reputation?** I don't like that you cannot go back into the responses to edit after it has been submitted. **What problems is Reputation solving and how is that benefiting you?** It helps collect all new reviews from all websites and consolidates to one location. The advanced AI responses also help tremendously. You can of course edit and personalize these as well. ### 30. Reputation as a tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** It is a very useful tool when it comes to reviewing your reputation. I personally love the social media integration and being able to post for social media through reputation. It is very easy to use, the AI tool helps put together great captions. Our team loves using Reputation. **What do you dislike about Reputation?** Nothing so far. I think it is very easy to use and haven't encountered any issues at the moment. **What problems is Reputation solving and how is that benefiting you?** It is helping us see our overall reputation picture, the areas we need to improve to hit our goals, and other things. It helps us reply to reviews faster and easier, same with posting for social media. ### 31. Works well for basic posting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** I like that you can view the calendar to see what posts are ready to go and what is still awaiting approval. It's fairly easy to create a post as the app links right to your photos and you are able to pull them in. Creating hashtag groups is also a very helpful feature! I do use this app quite frequently to keep my posts up to date. Customer service was helpful the one time I had to reach out. **What do you dislike about Reputation?** Reputation seems very basic compared to some other platforms. I wish we could tag people or other businesses, but that does not seem possible. Also, I cannot seem to get any videos to post, only photos. Another issue I have is with the inbox. When I respond to comments made on a post, the transition is very clunky. Most of the time when I go back to my inbox the next day, the same comments are showing up saying I never responded to them. **What problems is Reputation solving and how is that benefiting you?** It solves the problem of having to go in everyday and create a post since you can add a full months worth at a time. The analytics can be helpful as well, knowing how many views we are getting, new subscribers, turn around time for comments. It also takes care of the posting approval process. **Official Response from Lauren McCutcheon:** > Thank you for your detailed feedback! We're glad to hear that Reputation is helping you stay on top of your posts and analytics, and we appreciate your suggestions about tagging, video posting, and the inbox experience—these are valuable insights for our team to consider. If you'd like to submit these directly to our product team, you can do so within the dashboard → Resources → Idea Portal, and our product team will review! Thank you again for taking the time to leave us a review. ### 32. Reputation provides a convenient location for all your online management needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Sr. Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Reputation?** Being able to go to a centralized location to answer reviews, request feedback, and post on social media is incredible convenient and helps with time management. **What do you dislike about Reputation?** Reputation seems to struggle with reels, which is unfortunate as that is from where the majority of social media engagement comes. Having more options with reel editing and posts within the website, would be more convenient. **What problems is Reputation solving and how is that benefiting you?** Reputation helps centralize a lot of social media and online reputation systems into one easy to use location. ### 33. Glad to have Reputation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Aida D. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** Reputation has been a game changer for our office and our tenants. The platform is very easy to navigate, making the entire experience smooth and efficient for everyone involved. Whether managing reviews or interacting with tenant feedback, the user-friendly interface helps streamline our processes and enhance communication. Highly recommend! **What do you dislike about Reputation?** There is nothing that I dislike about Reputation **What problems is Reputation solving and how is that benefiting you?** Reputation platform has significantly helped our community gather reviews more seamlessly from our tenants. This ease of collecting feedback has allowed us to better understand their needs and experiences, which in turn has improved our customer service. By facilitating open communication and timely responses, Reputation is enhancing the relationship we have with our tenants and fostering a more connected, supportive environment." **Official Response from Lauren McCutcheon:** > Thank you for sharing your experience, Aida! We're thrilled to hear how Reputation has streamlined your processes and strengthened connections with your tenants. Thank you for trusting us to support your community! ### 34. Easy to post across all channels from one place! **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany M. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Reputation?** The ability to post on all social media outlets from one spot. I also enjoy the calendar dashboard so that I can be sure I am posting enough to my company's standards at a quick glance. **What do you dislike about Reputation?** The inability to share posts from other pages such as local outlets to advertise events or partner with other businesses in our community **What problems is Reputation solving and how is that benefiting you?** Reputation allows quick access to seeing reviews and surveys as they are delivered to my inbox shortly after received. **Official Response from Lauren McCutcheon:** > Brittany, thank you for your feedback! We're happy to hear that Reputation is streamlining your posting process and keeping you updated on reviews and surveys—your suggestion about sharing posts from other pages is very valuable as well. If you'd like to formally submit this to our product team, you can do so within the dashboard → Resources → Idea Portal. Thanks again! ### 35. Great and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony A. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** Very easy way to decipher our propertys current reputation score based on reviews, online traffic and other methods. Love how easy it is to use. **What do you dislike about Reputation?** I haven't found much that I dislike about repuation. If I had to choose one thing, I would say how long it takes a review to appear. **What problems is Reputation solving and how is that benefiting you?** Allowing me to figure out where my social interactions are coming from! ### 36. Love the ease of the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle G. | B, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Reputation?** it is reliable and always works when you need it **What do you dislike about Reputation?** Nothing. I enjoyed the product. Everyone of my sales people can use it with no problem **Recommendations to others considering Reputation:** The dashboard is great. It gives you a huge overview of what your online reputation is. I can add new users very easilty and have them start using the service immediatly. 5 stars. **What problems is Reputation solving and how is that benefiting you?** The dealership attaining more positive reviews and our rating has gone up since going live on the platform ### 37. Reputation is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** I have not experienced any sort of technical issues with this site and being able to schedule posts makes it really easy and convienent. I use it all the time for facebook and instagram posts! **What do you dislike about Reputation?** It would be more helpful to provide a breakdown of the reputation score. What entails this score? Is it how many times you post? Is it the engagement on the posts? **What problems is Reputation solving and how is that benefiting you?** I do not have to manually post something on my companies social medias every day. I can take a couple hours at the beginning of each month to schedule posts that way everything is set to go up and I can be productive and stay focused on other things! ### 38. Good system for managing diverse reviews **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** Reputations filtering system allows for good sorting of reviews allowing efficient responding to reviews in priority order. **What do you dislike about Reputation?** Recent design changes have made it more difficult to filter reviews. Would also benefit from the ability to load more than 10 reviews per page. **What problems is Reputation solving and how is that benefiting you?** Allowing us to respond to a large number of Google reviews across a wide number of businesses in one organised place. ### 39. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Antoine S. | Community Association Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Reputation?** This method of getting reviews has been by far one of the simpliest to use. I find this service to be very effective and encouraging to collaborate with coworkers on capturing our clients' experience. **What do you dislike about Reputation?** No fault of reputation.com, but I would like if there was a QR code or a link that could be used outside of sending it through the system. Our office would like to havea solution like this to have on display at our front desk. **What problems is Reputation solving and how is that benefiting you?** Increasing our division's online presence for potential customers to see our expectional rating for the exceptional services that is provided to all of our clients currently utilizing our service. **Official Response from Lauren McCutcheon:** > Thank you for your thoughtful review, Antoine! We're thrilled to hear how effective Reputation has been for your team and appreciate your suggestion for a QR code solution—feedback like this helps us improve and better support your needs. If you would like to submit this as a formal request, you can do so in the dashboard --> Resources --> Idea Portal! I think it's a great idea :) ### 40. One stop shop **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha M. | Assistant to the General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** I like that you can access multiple review platforms all in one place. It makes monitoring customers and their satisfaction alot easier. **What do you dislike about Reputation?** It does glitch quite often but it does not hinder from day to day business **What problems is Reputation solving and how is that benefiting you?** Repuation helps us give a presence on quicker and easier. We can get to customer responses faster and stay ontop of day to day business. ### 41. Effective Platform for Reaching the 900 Club! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Managing Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** I appreciate how user-friendly Reputation is, with all key information easily accessible on the dashboard. The filtering options are especially helpful for pinpointing areas where we can improve. It’s equipped with all the tools I need to keep our agency on track and work toward reaching the 900 Club! **What do you dislike about Reputation?** There’s absolutely nothing I dislike about Reputation so far! I’ll be happy to provide feedback if that ever changes in the future. **What problems is Reputation solving and how is that benefiting you?** Reputation is helping us monitor and enhance our online presence effectively. A year ago, our reputation score was close to the 900 club, and now that I’m managing and fully utilizing this tool, I’m confident it will help us reach that goal! **Official Response from Lauren McCutcheon:** > Thank you for your positive feedback! We're thrilled to hear that Reputation is helping you work toward your goal of reaching the 900 Club and that the user-friendly dashboard and filtering options are supporting your efforts. Thank you for being a part of the Reputation Nation! ### 42. Reputation Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** One of the key advantages of using Reputation.com is the ability to post across multiple social media platforms and schedule posts for future dates. As leasing agents, we often juggle many tasks throughout the day, so being able to efficiently handle all our social media content in one go is a huge time-saver. It allows us to stay on top of our online presence without the hassle of posting in real-time. **What do you dislike about Reputation?** At first, navigating Reputation.com can feel a bit challenging, but the more you use it, the easier it becomes. With time, you'll become more familiar with its features and functionality, making it a much smoother experience for managing your online presence. **What problems is Reputation solving and how is that benefiting you?** Reputation.com is making it easier to manage both social media posting and customer reviews. It streamlines the process, allowing us to stay on top of our online presence without the hassle, saving us time and effort while maintaining a strong reputation. **Official Response from Lauren McCutcheon:** > Thank you for your wonderful review! We're so glad to hear that Reputation has been a time-saver for your team, helping you efficiently manage social media content and customer reviews. We appreciate your feedback about the initial learning curve and are happy to know that the platform becomes smoother with use. Your insights are valuable! ### 43. I like reputation.com, there customer support is very helpful everytime I call **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan Z. | Install manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Reputation?** It is very straight forward, the customer has only one way to leave a review, there is no other option **What do you dislike about Reputation?** The biggest issue we have with reputation.com when leaving a review, is you cannot send another review unitl 30 days after the first one is sent. There is no Secondary option to send a follow up reminder **What problems is Reputation solving and how is that benefiting you?** Tagging reviews to the correct requester that sent the request. Also answering any follow up questions ### 44. Reputation is an amazing way for business's to keep track of their reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Mekiah W. | Sales and leasing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Reputation?** Reputation is an amazing way for business's to keep track of their reviews and overall customer satisfaction. Reputation helps me to easily request the my clients share their feedback. Not only that but it allows for easy streamlining of reading and replying to reviews posted through different sources **What do you dislike about Reputation?** Reputations could allow me to do a fully custom message, and than include the link at the bottom. However that is just a minor comment, the system works well, and gets great results **What problems is Reputation solving and how is that benefiting you?** Its helping me ensure that I am getting reviews from customers. That way my online presence can be seen, and my customer experience known to the world. Reputation makes it easy. **Official Response from Lauren McCutcheon:** > Mekiah, thank you for your feedback! We're glad to hear that Reputation is helping you streamline your review management and improve your online presence. We appreciate your suggestion about custom messages and will pass that along to the team as we continue to enhance the platform. ### 45. Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** Reputation is great that all our reviews are in one place. It is so easy and streamlined to respond to reviews and keep track of our scores. **What do you dislike about Reputation?** Sometimes it takes a little while for the review to show up in rep.com and we have to try and respond within 48 hours. I also wish the pre-populated review answers changed from time to time or may have an AI tool to help come up with more unique responses. **What problems is Reputation solving and how is that benefiting you?** Reputation is making it easy to see when we are getting a review and when to respond. It also helps keep track of our reviews across all sites so we can manage our score. **Official Response from Lauren McCutcheon:** > Ashley, thank you for your valuable feedback! We're thrilled to hear that Reputation is helping you streamline your review management and stay on top of responses. We understand that the delay in reviews appearing can be a challenge, and we’re always working to improve the platform. Your suggestion for AI-powered review responses is insightful, and we’ll certainly pass it along for consideration. Thanks again for sharing your experience with us! ### 46. Reputation.com Is A Great Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie H. | Director of Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** I love that I can see our google ratings and reviews, quickly and easily. It helps our Google ratings because we can send texts or emails to happy consumers who are likely to give us a good review. **What do you dislike about Reputation?** There are no apparent downsides to Reputation. **What problems is Reputation solving and how is that benefiting you?** Before, we didn't have as many Google reviews. Our rating has increased. ### 47. Easy, Intuitive Platform that Consolidates Review Responding **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** The platform is very intuitive. You can figure it out fairly quickly with little training. Additionally, it saves time since you can respond to reviews on multiple sites with it. **What do you dislike about Reputation?** There are some review sites Reputation is not compatible with. However, I am sure they are working to implement these as times goes on. **What problems is Reputation solving and how is that benefiting you?** Reputation consolidates reviewing to resident reviews, so you can log on to the site and review them all at once. Additionally, it alerts you that new reviews are ready so you do not have to log in aimlessly and check. ### 48. Property Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** I love that people are able to leave reviews on multiple different platforms, then I can respond to them all in one easy to use format! I also love the ease of sending out requests for reviews. The pre-filled emails are professional and sound sincere. If you want to edit them to make them your own, you can do that too! **What do you dislike about Reputation?** Nothing that I've come across so far! Been using for about 18 months now! **What problems is Reputation solving and how is that benefiting you?** Responding to reviews on multiple different platforms. With Reputation, you can respond to them all in one place. ### 49. Reputation **Rating:** 4.0/5.0 stars **Reviewed by:** John B. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** The most helpful thing about reputation is how I can make reports for all my clients almost automatically. **What do you dislike about Reputation?** I dislike how sometimes the unresponded reviews section doesn't contain all the unresponded reviews. **What problems is Reputation solving and how is that benefiting you?** Its helping us solve the problem of having to go to different sites to respond to reivews, putting them all on one platform. **Official Response from Lauren McCutcheon:** > John, thank you for sharing your feedback! We're thrilled to hear that Reputation is helping you automate reports and streamline your review management. We appreciate your input about the unresponded section and will work to improve that visibility. Let us know if there's anything else we can assist you with! ### 50. Your REPUTATION matters! **Rating:** 5.0/5.0 stars **Reviewed by:** Erica B. | Senior Manager of Performance Strategy with Greystar, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** The spread and resources on Rep Score X to provide where next sourcing reviews should come from to raise the overall score. **What do you dislike about Reputation?** The algorithm can be tricky plus the spread, volume, and timliness of response. **What problems is Reputation solving and how is that benefiting you?** The errors of uploading multiple reviews or non at all from Google. Duplicates and making sure sites are assigned correctly. ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+00%3A12%3A49+-0500&secure%5Bsession_id%5D=11160a2f-6940-4088-b629-b88c994bb759&secure%5Btoken%5D=2f3892552793c8f326fa8ecde4e4da1fe25f904087c3489e9d2cd6c6c44adf17&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,466 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,991 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,888 reviews)