--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2469 scale: '5' date_modified: '2026-07-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users find Reputation **easy to use** , enjoying its straightforward interface that simplifies managing customer feedback and metrics. (103 reviews) - Users appreciate the **easy SMS review requests** of Reputation, enhancing engagement and feedback collection effectively. (90 reviews) - Users value the **user-friendly interface** of Reputation.com, benefiting from clear data and helpful insights for improvement. (79 reviews) - Users value the **centralized review management** of Reputation, simplifying responses and improving dealership oversight across platforms. (69 reviews) - Users appreciate the **centralized management** of reviews and surveys, making response handling efficient and seamless. (62 reviews) - Centralized Management (60 reviews) - Time-saving (53 reviews) - Review Centralization (52 reviews) - Helpfulness (51 reviews) - User Interface (44 reviews) **What users dislike:** - Users note the need for **improvement in integration and implementation** for a smoother experience with Reputation. (25 reviews) - Users find the **survey email issues** frustrating, particularly when incorrect addresses prevent resending requests for feedback. (21 reviews) - Users find the **feedback capture process frustrating** due to issues with bouncing survey emails and resending limitations. (21 reviews) - Users are disappointed by the **missing features** in Reputation, wanting more tools for insights and social publishing. (18 reviews) - Users find **scoring issues** frustrating, with unclear calculations and concerns over score drops affecting team engagement. (17 reviews) - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews) - Difficult Reporting (15 reviews) - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews) - Poor Reporting (14 reviews) - Social Media Integration (14 reviews) ## Reputation Reviews ### 1. Clear, Actionable Insights That Help Improve Our Score **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** My favorite feature is the insights. It lays out clear groundwork for what needs to be done to improve our score. It also gives specifics on what has caused any decreases. **What do you dislike about Reputation?** Sometimes the scoring is a little vague, and some information can be tricky to find if you don't know where to look. **What problems is Reputation solving and how is that benefiting you?** It keeps our listings up to date and encourages us to get more review volume. Something that is often not focused on. ### 2. Easy to Use, Always Updated, and Never Offline **Rating:** 5.0/5.0 stars **Reviewed by:** Ernie G. | Platform Dir/GM NORTH - TOYOTA, KIA, MITSUBISHI, HONDA, SUBARU, CHEVROLET AND DELLA MOTOR SPORTS, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** Easy to use and always updated. Never offline. **What do you dislike about Reputation?** I do not have any complaints. It works as it should. **What problems is Reputation solving and how is that benefiting you?** It keeps us updated with how customers view our organization and also how we are treating our customers. ### 3. EASY TO USE AND GETS THE JOB DONE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Reputation?** Still easy to use. Like that thye templated can be used as is or customized. **What do you dislike about Reputation?** Cannot see what our monthly score is and this is something we get audited on **What problems is Reputation solving and how is that benefiting you?** THEY TAKE THE BURDEN OF SENDING OUT REVIEWS IN HOUSE AND COLLECTING ALL THE STATISTICS AND DATA. **Official Response from Lauren McCutcheon:** > Thank you for the fantastic review! We're thrilled to hear that you find the platform user-friendly and that the built-in templates and navigation meet your needs. It’s wonderful to know that switching to Reputation has been a positive experience for your team. We're happy to take the burden off your shoulders by handling review requests and providing valuable data and insights. Thank you for sharing your experience! ### 4. Effortlessly Manage Google Reviews with AI Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Paige E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** I like how Reputation makes it easy to use and provides AI feedback so I can quickly respond to reviews. It helps me easily respond to reviews and view my reputation score. The initial setup was very easy, making the overall experience seamless. **What do you dislike about Reputation?** no dislikes at this time! **What problems is Reputation solving and how is that benefiting you?** Reputation helps me easily respond to reviews, view my reputation score, and use AI feedback to quickly handle reviews. It's easy to use. ### 5. Excellent Review Organization and Scoring **Rating:** 5.0/5.0 stars **Reviewed by:** Angelique D. | Senior Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like the way it organizes and scores reviews and points. **What do you dislike about Reputation?** It can sometimes be hard to find information. **What problems is Reputation solving and how is that benefiting you?** It helps us understand what we’re doing well and what we still need to improve. ### 6. Fast Response and Insightful Feedback Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Darin W. | CEO/Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Reputation?** I really like how fast Reputation responds, giving me the opportunity to quickly respond to reviews. The dashboard works pretty well too, making it easier to manage things. **What do you dislike about Reputation?** I think the score drops too dramatically with one bad review. **What problems is Reputation solving and how is that benefiting you?** Reputation gives us an idea of what our customers and clients think about us, allowing us to respond quickly to reviews. **Official Response from Lerin O'Neill:** > Thank you for your feedback! We are pleased that you find our dashboard easy to use for managing reviews. We will take your comment about the score drop into consideration for future improvements. ### 7. Easy Way to Reconnect with Guests and Request Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Reputation?** I like that it lets me reconnect with a previous guest and request a Google review. **What do you dislike about Reputation?** I’m not able to see whether the guest replied back to me, so I can’t tell if they have anything else to say. **What problems is Reputation solving and how is that benefiting you?** Since my pay plan is tied to reviews and surveys, using Reputation helps me collect more reviews and makes the process easier overall. **Official Response from Lerin O'Neill:** > Thank you for sharing what you like best about Reputation. We understand the importance of being able to track guest responses, and we are continuously working on enhancing our platform to provide a better user experience. ### 8. Easy-to-View Reports That Are Simple to Understand **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie J. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Reputation?** love how easy it is to view reports and understand **What do you dislike about Reputation?** I don't have any complaints at all it works **What problems is Reputation solving and how is that benefiting you?** getting reviews and sending invites quickly and effective **Official Response from Lerin O'Neill:** > We're thrilled to hear that you find our reports easy to view and understand. Thank you for sharing your positive experience! ### 9. I miss Reputation! **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah R. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Reputation?** I switched reputation platforms and I miss the reporting features in Reputation. They made my job a lot easier as they were simple to use and I could do it all in the platform vs. pulling an excel file. **What do you dislike about Reputation?** I've read that Reputation.com is using Ai to leverage insights. I might consider switching back! **What problems is Reputation solving and how is that benefiting you?** Reputation is helping me from an efficiency standpoint as I have all the information I need for online reputation and experience management all in one place. The reports feature also makes it simple for me to share with others in my organization. ### 10. Easy to Use for Gathering Resident Input **Rating:** 5.0/5.0 stars **Reviewed by:** Birgit B. | Division Vice President On Site Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** Easy to use to send to residents for input **What do you dislike about Reputation?** There isn't anything I dislike about reputation **What problems is Reputation solving and how is that benefiting you?** Company promoted it to improve on line reviews - working well so far. ### 11. Reputation.com is an Asset to any business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Reputation?** I like getting copies of reviews submitted by customers to Google or any of the other 3rd party vendors that we deal with. Having an email from reputation.com with the source of the review, star rating and customer comments alerts us much faster, and we are able to respond more rapidly. **What do you dislike about Reputation?** Everything is a 10 with rep.com. I can't think of anything that needs to be updated or added. **Recommendations to others considering Reputation:** There are several 3rd Party "expert" review sites. I go with Reputation.com because of all the easy to use back-end tools plus it integrates with my websites. **What problems is Reputation solving and how is that benefiting you?** Their timely approach with sending the email alerts when reviews are received enbles us to respond quickly to problematic responses and helps defuse the situation, which has resulted in customers changing their star rating to a more positive one. **Official Response from Chris Black:** > Jim M., we are so happy to read such a great review about Reputation! Thank you for taking the time to leave such detailed feedback. We love to hear when customers up their star ratings - such a wonderful success story! I'll take the Carfax integration feedback to the team to see how we can improve here. If you ever need anything else from us, please feel free to give us a call. Have an awesome day! ### 12. Effortless Email Delivery for Reviews and Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** michelle g. | Director of Quality, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** All reviews and surveys are sent via emal **What do you dislike about Reputation?** no one can explain why rep.com score drops. **What problems is Reputation solving and how is that benefiting you?** We were not able to track all customer concerns. ### 13. Essential Tool for Client Feedback Management **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie Elain S. | Service Adviosr, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like that with Reputation I can view, read, and reflect on feedback which helps me manage concerns better and improve my customer service. It also tells me how to improve and understand from a customer's point of view. The initial setup was good. **What do you dislike about Reputation?** nothing, everything is good **What problems is Reputation solving and how is that benefiting you?** Reputation helps me manage concerns better, improve customer service, and understand feedback from a customer's perspective. ### 14. Fast and Intuitive Reputation Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Gina P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Reputation?** I find Reputation easy to use and appreciate its intuitive platform, making it simple to manage reputation efficiently. It's convenient to reply to reviews all in one place, which speeds up the process. **What do you dislike about Reputation?** Account executive rotation **What problems is Reputation solving and how is that benefiting you?** Reputation makes it easy to reply to reviews in one place, fast and easy to manage reputation, and has an intuitive and easy-to-use platform. ### 15. Easy Updates All in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Reputation?** Being able to make updates all in one place. **What do you dislike about Reputation?** Just like any platform, reoccurring technical bugs. **What problems is Reputation solving and how is that benefiting you?** Being able to update location information efficiently ### 16. Streamlines Customer Review Management Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Ryne S. | Director of Sales Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Reputation?** I like that Reputation streamlines customer reviews and helps us handle issues before they escalate. It also centralizes everything for us and makes the review responses much more streamlined. Additionally, I found the initial setup to be very easy. **What do you dislike about Reputation?** Better auto fill responses **What problems is Reputation solving and how is that benefiting you?** I use Reputation to streamline customer reviews, handle issues before they escalate, and centralize everything for us. ### 17. Useful Data Compilation and Filters **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** Compiles information, has useful filters to dissect data **What do you dislike about Reputation?** The interface is garbage. I can’t, for the life of me, create a report—and even when I manage to, good luck getting the parameters to set correctly. I can’t be the only one who’s complained about this. **What problems is Reputation solving and how is that benefiting you?** I don't think it's solving the problem; it's a reporting tool for me. ### 18. Strong Design and Integrations, Though It Can Feel Heavy for Smaller Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Reputation?** I like the platforms design for our company considering we have multiple locations. The AI-driven insights are fine. Third party integrations are strong. **What do you dislike about Reputation?** We do have a smaller team and the experience feels a little heavy because of this. **What problems is Reputation solving and how is that benefiting you?** Helps prevent having to login to multiple different accounts. This helps to increase performance time. **Official Response from Lerin O'Neill:** > We appreciate your positive feedback on our platform's design and integrations. We understand the concerns about the experience feeling heavy for smaller teams and are actively exploring ways to enhance the user experience for all our customers. ### 19. The site is easy to use considering everything is in one place, they only negative is the load time. **Rating:** 4.0/5.0 stars **Reviewed by:** Russell A. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Reputation?** The fact that everything is on one Dashboard and in one place to view and respond to leads is very helpful. The fact that you can see your reputation score at a glance is also a big plus. **What do you dislike about Reputation?** The fact that the all the pages take so ling to load detract from the overall feel of the site. I would also like to see better explanations of how the actual scores are calculated and how they get to the total Reputation number that the OEM uses. **What problems is Reputation solving and how is that benefiting you?** It's keeping all the reviews and responses all on one easy to use platform. We can see a review and respond right away. You no longer need to log into Differenet sites to see than respond to each review. ### 20. Powerful Sentiment Insights That Help Us Understand Prospects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** It is very helpful in allowing our company capture the sentiment and position prospects have about us. **What do you dislike about Reputation?** Integrations can take a lot of time to properly set up and are not as smooth as expected. **What problems is Reputation solving and how is that benefiting you?** They are solving the issue of our reputation we have with prospects and helping us create a better image with prospects. ### 21. Effortless Social Media Management **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa S. **Reviewed Date:** November 25, 2025 **What do you like best about Reputation?** I love how Reputation significantly saves me time in managing social media tasks, which is crucial for my property's online presence. The ability to clearly view my calendar is a feature I truly appreciate, as it helps me in organizing my social media activities efficiently. Additionally, the option to post immediately or schedule posts in advance provides tremendous flexibility and control over my content distribution. These features not only enhance my productivity but also streamline the overall workflow involved in handling social media pages. **What do you dislike about Reputation?** I would love for more recommendations to be added to boost engagement. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to schedule social media posts efficiently, addressing time management and caption creativity. It saves me time and provides a clear calendar view, allowing for immediate or scheduled posting. ### 22. Effortless Reputation Management with Powerful Survey Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Devan M. | General Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Reputation?** I like that Reputation allows me to 'set it and forget it' with monthly check-ins to review progress. The initial setup was very easy, which was a big plus for our team. **What do you dislike about Reputation?** Potentially finding a way to get even more surveys. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage my dealership's online reputation, respond to reviews, and improve the survey process. ### 23. Effortless Customer Insights with All-in-One Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Reputation?** I love the ease of the dashboard on Reputation. I like that we can see all surveys and reviews in one place. The initial setup was super easy, just a few clicks. **What do you dislike about Reputation?** N/A **What problems is Reputation solving and how is that benefiting you?** We use Reputation for our customer satisfaction metrics. It helps us learn where we are in the industry and what we need to do better. ### 24. Everything you need. I wouldn’t change much from last time I left the review. Great service still **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | Community Manager | Peer Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Reputation?** Still a great service. Easy to use dashbaord **What do you dislike about Reputation?** I think an AI feature would be good. I think there’s lots of ways to implement that. **What problems is Reputation solving and how is that benefiting you?** Managing online social media ### 25. Easy management and insight of customer and colleague sentiment **Rating:** 5.0/5.0 stars **Reviewed by:** Neil B. | Head Of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Reputation?** The platform allows me to monitor both customer and colleague sentiment across various platforms all in one place. It provides real time insights which allows me to make changes to improve any and all aspects of the business. **What do you dislike about Reputation?** There really isn't much to dislike. It's a very simple platform to use and provides key information to support business. **What problems is Reputation solving and how is that benefiting you?** Reputation is allowing me a central place to manage our 44 site listings compared to logging into various platforms to do this. It's also showing insights into customer and colleague experience allowing meaningful and real-time changes to take place. Being able to monitor sentiment from various sources in one platform and respond in that one place is also a massive time saving for the team. ### 26. Industry leader for CX Management & Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Michele B. | Customer Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Reputation?** The Reputation team is constantly working to improve their platform and stay ahead of the Customer Experience experience. They work diligently to be innovative and think of all the different ways a customer's journey is impacted and how to gather valuable information for businesses to better their craft. **What do you dislike about Reputation?** Because of the nature of Customer Experience data, all the different information can be overwhelming at times. Reputation offers lots of different products which give tons of insight, but in that vein, it can be overwhelming. Ultimately, I think they do a decent job of assisting their customers with prioritizing the data they're looking for. Aside from that, there are high fees for implementation of certain products or reporting pieces. Over recent years, implementation of customer feedback for improvements has been slower **What problems is Reputation solving and how is that benefiting you?** Currently, we use the reputation platform to assist with consolidating customer feedback, identifying trends + areas of improvement both as a portfolio and individual site level basis. We also use it to request reviews, manage calendared social posting, business listings maintenance and reporting/analytics. This helps us as a company see trends and effectively plan on improvements + fortifying our efforts that are working - rooted in customer feedback and experience. ### 27. Essential for Learning and Improving Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** ARI H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Reputation?** I like how Reputation sends out many emails to remind the customer. It allows us to gain customer feedback and learn better from mistakes we may not know we've already made. The initial setup was easy. **What do you dislike about Reputation?** Nothing **What problems is Reputation solving and how is that benefiting you?** I use Reputation to collect customer feedback through surveys, helping us learn and improve from unnoticed mistakes. ### 28. Opticians Insight to Reputation **Rating:** 4.0/5.0 stars **Reviewed by:** Adam F. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Reputation?** The software is easy to navigate and very easy to get logged into. When trying to view certain information from the reports, it is easy to filter what sections of the reports you wish to look at. I use this almost daily to track and monitor all of the reviews coming through for our business. I have hardly ever had to contact customer support because everything has worked perfectly but when I have the live chat feature was simple and effective. **What do you dislike about Reputation?** Software can sometimes be a little slow to load management dashboards and when selecting dates, the system feels a little unintuitive **What problems is Reputation solving and how is that benefiting you?** When moving over to reputation, we had a very old and slow system, that struggled to track all the reviews coming through our business and therefore, gave us false information and a poor overview of our customer feedback. Since moving over to reputation it has been easy to track all the reviews coming through, and since the reviews are linked to our company bonus, it is vital that this information is accurate and easy to access which it now is thanks to reputation. We have also done plenty of testing so we now know that every review that is submitted is being tracked through the reputation system. ### 29. All-in-One Platform for Reviews, Social Posts, and Customer Inquiries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I like that you can do everything all on one place; respond to review, create social media posts, and respond to inquiries and comments on social posts **What do you dislike about Reputation?** I haven't found a feature that I don't like yet **What problems is Reputation solving and how is that benefiting you?** Reputation is making it simple to create and schedule social posts ahead of time. ### 30. Easy Navigation and Clear Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I find it easy to navigate and to understand the reporting. **What do you dislike about Reputation?** I don't like the fact that your score will drop if you don't get enough reviews, we shouldn't be punished for that. **What problems is Reputation solving and how is that benefiting you?** I wouldn't say it's helping me solve any but makes me more aware of the level of service being provided. ### 31. It's a streamlined process for our stores, however it has frequent glitches. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** The suggested review responses are nice. **What do you dislike about Reputation?** Verification of the stores gets interrupted quite often, in turn it will not post scheduled content. Also not all reviews show, some pop up months later. **What problems is Reputation solving and how is that benefiting you?** Helping streamline the social image our stores in one place ### 32. Dashboard and Reputation X Are Standout Favorites **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Reputation?** The dashboard and Reputation X have been my favorites **What do you dislike about Reputation?** how much our score goes down when we get a negative review vs how it doesn't go up much when getting a positive review **What problems is Reputation solving and how is that benefiting you?** how our prospects see our account and what we can work on to get it back up ### 33. Lets talk reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Reputation?** My favorite feature in reputation.com is watching the progress of my site grow. My staff puts in a lot of work to gain great feedback and review. Reputation keeps us on our toes and does a great job of providing the data **What do you dislike about Reputation?** a better break down of what each review has on the over all business. one star vs 5 and the platform they are on **What problems is Reputation solving and how is that benefiting you?** The system allows residents to use their voice and provide us with real data to work with ### 34. Real, Actionable Resident Feedback I Can Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Reputation?** It provides real feedback that I can incorporate to handling residents **What do you dislike about Reputation?** I can't sort by surveys by response needed. Some responded to surveys are mixed in with unresponded surveys **What problems is Reputation solving and how is that benefiting you?** I think there may be patterns in property performance. Reputation assists with identifying problems so solutions can be recommended ### 35. Have used for 8 years and am please with the data received **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Reputation?** Quality of the data is very useful and informative. customer support is great. **What do you dislike about Reputation?** To print information is sometimes not that easy. As it relates to Service scores. **What problems is Reputation solving and how is that benefiting you?** Not solving any problems at the moment. Just providing information. **Official Response from Lauren McCutcheon:** > Thank you for being such a loyal user!!! We're delighted you find our data and customer support valuable, and we’ll take your feedback on printing service scores into consideration to improve your experience. ### 36. Easy to Use, Gamified Experience with Great Account Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Reputation?** Ease of use, overall gamification and the account support team. **What do you dislike about Reputation?** Have had long-term issues integrating with other platforms like Bing and Apple. **What problems is Reputation solving and how is that benefiting you?** Collating listing performance data on to one platform, and collation and analysis of reviews across our branch network. ### 37. Comprehensive Services, but Too Buggy and Unreliable to Trust **Rating:** 1.0/5.0 stars **Reviewed by:** Emily C. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Reputation?** Comprehensive in the available services - when it works **What do you dislike about Reputation?** Many bugs, very unreliable service, extremely hard to know what was included in our contract. We paid for services we never received or that never worked. **What problems is Reputation solving and how is that benefiting you?** Created more problems than it solved ### 38. Convenient, Straight-to-the-Point Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Darius J. | customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reputation?** Very convenient to use, and it gets right to the point. **What do you dislike about Reputation?** Helpful to review options about our reviews the dislike would be the points drop majorly **What problems is Reputation solving and how is that benefiting you?** better chance to get higher reviews and view options **Official Response from Lerin O'Neill:** > Thank you for your feedback. We're pleased that you find our analytics and review generation templates useful. We understand the importance of social media integration and are working to enhance the user experience in that area. ### 39. I'm overall satisfied with Reputation! **Rating:** 5.0/5.0 stars **Reviewed by:** Camille P. | Social Media Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Reputation?** I really appreciate using Reputation because it is straightforward and practical. It streamlines responding to customer feedback and makes it easy to access metrics for reporting. The platform’s simplicity and efficiency make managing customer interactions much more effective. **What do you dislike about Reputation?** One area for improvement would be increasing customization options, such as the ability to filter reviews by keywords. Adding more flexible filtering and reporting features could further enhance the platform’s usability and efficiency. **What problems is Reputation solving and how is that benefiting you?** Reputation helps us identify specific opportunities for improvement in our stores and customer service, as well as recognize our strengths. It provides valuable insights into consumer behavior, enabling us to adjust our strategy effectively ### 40. Easy to navigate, workflow, now has AI responses **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Reputation?** The AI responses are new to one of our dashboards and speed up response time. **What do you dislike about Reputation?** The Dashboards are busy still. Maybe an easier way to look at what all is connected to our reputation accounts. **What problems is Reputation solving and how is that benefiting you?** It keeps all of my reviews in one place so that I do not have to spend time going through multiple platforms finding them. ### 41. Efficient review management with basic social publishing tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Reputation?** Reputation.com makes it incredibly easy to track, manage, and respond to online reviews across multiple platforms in one central dashboard. The interface is clean and intuitive, and the ability to reply directly to reviews without logging into multiple sites saves a huge amount of time. I also appreciate the automated alerts and reporting features, which help us stay on top of trends and address customer concerns quickly. **What do you dislike about Reputation?** The social publishing tool feels limited compared to dedicated social media management platforms. Some post formats and advanced features are not supported, and integration with newer platforms is missing. While it’s fine for basic posting and engagement, we often still have to post manually on some channels which limits the efficiency we hope for. **What problems is Reputation solving and how is that benefiting you?** Reputation.com is working on features like bulk delete, better filtering of organic vs. paid posts, unified credentials, and URL shortening with variables, which could make social publishing much faster. Planned updates to the reviews feed, like template prioritization, could help our team respond more efficiently. The ability to reauthorize credentials without fully reconnecting (like for Facebook) would save time and reduce interruptions. Once live, these improvements could make managing reviews and social content far more streamlined. ### 42. Responsive Review Replies That Keep Our Team Covered **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** They respond to all reviews for our team **What do you dislike about Reputation?** The support is not a good as other vendors we use. **What problems is Reputation solving and how is that benefiting you?** Responding to reviews quickly ### 43. Great Staff and Daily Contacts Make Reputation a Pleasure to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra N. | Program Manager, ZappyRide EV Solutions at J.D. Power, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Reputation?** The staff and our daily contacts we work with **What do you dislike about Reputation?** Reputation has always been a good company to work with **What problems is Reputation solving and how is that benefiting you?** Automotive T3 support ### 44. Easy to Use and Makes Reviewing Information Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Reputation?** Ease of use. Easy to access and review information **What do you dislike about Reputation?** Takes time to go through the information **What problems is Reputation solving and how is that benefiting you?** Helped with issues residents have had ### 45. Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia M. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reputation?** There is now new AI features on reputation that help make replying to individuals much quicker and more professional **What do you dislike about Reputation?** I wish the score would update a bit quicker but otherwise I have no complaints **What problems is Reputation solving and how is that benefiting you?** Being able to moniter several platforms as well as reply on one software really helps with efficiency **Official Response from Lauren McCutcheon:** > Cecilia - thank you for your great feedback! We're happy to hear that you find the analytics feature so useful for review monitoring and appreciate the detailed insights it provides. We're also glad to know that Reputation is helping you efficiently manage multiple platforms and respond to reviews in one place. We understand your concern about the lack of notifications for new reviews, and we appreciate you sharing that—it's valuable feedback that can help us improve. ### 46. Reputation creates an easy all in one solution to manage socials, google reviews and business pages **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Reputation?** It's very helpful when using the social calendar to be able to schedule for 12 different accounts at once. It is also very nice having all the reviews for 12 Google pages in one place so I can reply to all of them and not miss any **What do you dislike about Reputation?** The new post publishing platform is quite unreliable and we find issues that present without any real reason, stopping posts from going live. The new review feature is slightly confusing UI. **What problems is Reputation solving and how is that benefiting you?** Reputation solves the issue of managing 12 different google my business pages to ensure every piece of information is accurate and none of our customers are pointed in the wrong direction by perhas us dropping the ball on one or two. ### 47. Excellent Support and a Can-Do Attitude **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** One of the standout aspects of my experience working with Reputation has been the support from our account manager. Their can-do attitude and willingness to go the extra mile have made a real difference. They're always quick to respond, proactive in offering solutions, and genuinely helpful. That level of partnership and reliability is something we truly value. **What do you dislike about Reputation?** The platform is strong overall, but it would be great to see more integration options in the future. For example, connecting with platforms like Glassdoor would help provide a more holistic view of our brand reputation across different audience types. **What problems is Reputation solving and how is that benefiting you?** Reputation is helping us centralise and manage customer feedback across multiple channels, making it much easier to monitor sentiment site by site and respond quickly. It streamlines our review management process, improves visibility across teams, and reporting. Having everything in one place saves time and ensures nothing gets missed. ### 48. Fantastic Insights Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas R. | Digital Customer Engagement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Reputation?** Reputation's customer insights and citations management systems have provided us with invaluable data to guide our business discissions and collate valuable feedback from customers. **What do you dislike about Reputation?** When external platforms update, i.e Google, Apple, there isn't a system in place that alerts you that your listing needs to be updated. However, I have been informed this may be on the way. **What problems is Reputation solving and how is that benefiting you?** No problems with Reputation from a business perspective. An absolutely fantastic support team, although I believe a lager team may be needed. ### 49. User-Friendly Platform for Social Media and Review Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** The platform is user friendly and provides a great system to use for our social media and review tracking **What do you dislike about Reputation?** there are times when there are errors with the publish management section and it takes a while for it to get fixed. **What problems is Reputation solving and how is that benefiting you?** review tracking and easier social media management ### 50. Reputation Management all your social accounts in one place! **Rating:** 5.0/5.0 stars **Reviewed by:** Terry T. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** Easy application to use for all your social posting accounts - love this website. **What do you dislike about Reputation?** There is nothing to dislike! So user friendly **What problems is Reputation solving and how is that benefiting you?** I have not exprienced any issues - just all inclusive application. ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+01%3A45%3A30+-0500&secure%5Bsession_id%5D=c93c4bb7-9953-4902-94f8-a6178ae0b8c7&secure%5Btoken%5D=f0b976f757fef9b2f76b14e17f14f3aa88d73be2dcf7fc35affd4fa2140fc1fd&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,451 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,998 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,878 reviews)