--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2468 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2468 scale: '5' date_modified: '2026-07-01' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,468 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users find Reputation **easy to use** , enjoying its straightforward interface that simplifies managing customer feedback and metrics. (103 reviews) - Users appreciate the **easy SMS review requests** of Reputation, enhancing engagement and feedback collection effectively. (90 reviews) - Users value the **user-friendly interface** of Reputation.com, benefiting from clear data and helpful insights for improvement. (79 reviews) - Users value the **centralized review management** of Reputation, simplifying responses and improving dealership oversight across platforms. (69 reviews) - Users appreciate the **centralized management** of reviews and surveys, making response handling efficient and seamless. (62 reviews) - Centralized Management (60 reviews) - Time-saving (53 reviews) - Review Centralization (52 reviews) - Helpfulness (51 reviews) - User Interface (44 reviews) **What users dislike:** - Users note the need for **improvement in integration and implementation** for a smoother experience with Reputation. (25 reviews) - Users find the **survey email issues** frustrating, particularly when incorrect addresses prevent resending requests for feedback. (21 reviews) - Users find the **feedback capture process frustrating** due to issues with bouncing survey emails and resending limitations. (21 reviews) - Users are disappointed by the **missing features** in Reputation, wanting more tools for insights and social publishing. (18 reviews) - Users find **scoring issues** frustrating, with unclear calculations and concerns over score drops affecting team engagement. (17 reviews) - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews) - Difficult Reporting (15 reviews) - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews) - Poor Reporting (14 reviews) - Social Media Integration (14 reviews) ## Reputation Reviews ### 1. Reputation.com Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reputation?** Their platform is really great for being able to manage our reputation and see all of our Google reviews in one, convenient place. **What do you dislike about Reputation?** Every now and then we will get/find data that doesn't seem to be accurate, but they always are able to get it fixed. **What problems is Reputation solving and how is that benefiting you?** We are able to view and manage Google reviews from one location and run reports to see Google scores of all of our stores. As we attempt to manage the reputation of all of our stores this is a crucial feature that more easily allows us to do so. Implementation and integration of their platform is a breeze and it is super easy to use. **Official Response from Lauren McCutcheon:** > Thank you for your feedback. We’re glad to hear that Reputation has helped simplify managing Google reviews across all your locations and that our reporting tools are providing useful insights. We appreciate your input on our options and will continue to improve to better meet your needs. Thanks for being a part of the Reputation nation! ### 2. Centralized Review Management for Time Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Chad T. **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I find Reputation to be a very useful tool for maintaining a strong positive presence within our online community. I particularly like the ability to reply to reviews all in one place, which helps streamline our process and saves us time. I also appreciate the insights it provides into the areas where we are strong and where we need improvement. Additionally, the setup was pretty fast and easy. **What do you dislike about Reputation?** I think the inability to save my credentials is an area for improvement. **What problems is Reputation solving and how is that benefiting you?** Reputation helps maintain a strong online presence and solves customer satisfaction issues. I like replying to reviews in one place, which saves time and helps identify our strengths and weaknesses. ### 3. Great Tool for managing Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Owner Loyalty Manager/BDC Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Reputation?** This helps group reviews from a bunch of different review sites into one, easy to manage, platform. **What do you dislike about Reputation?** None needed, I like the layout as it is. **What problems is Reputation solving and how is that benefiting you?** Able to see customer feedback and work on a resolution. Seeing the source of the review is very helpful also. **Official Response from Chris Black:** > Hi Eric H., we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! ### 4. Centralizes Review Management Effectively **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor A. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like how easy it is to monitor the response rate and the review responses with Reputation. We also love using it to send out surveys to prevent people from leaving bad reviews on our business listings. The centralized location for survey communications helps us maintain an SOP throughout the portfolio. The support team is mostly helpful, especially when I use the chat or call in; they are very responsive. **What do you dislike about Reputation?** Having faster responses to emailed issues and more involved customer success managers. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to monitor reviews and response rates centrally, making it easy to manage multiple platforms. We also send surveys to reduce negative reviews on business listings. ### 5. Helpful Einstein Analytics and Templates for Easy Review Generation **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel W. | Sales and Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reputation?** The Einstein analysis is helpful. Like coordinating social media as well. Analytics are helpful. Enjoy the templates for getting reviews from prospects etc. **What do you dislike about Reputation?** The integration of social media in Reputation is a little wonky at times. The files it accepts and doesn't can be specific and need tweaking before they're accepted. Otherwise it's pretty good. Everything else seems adequate. **What problems is Reputation solving and how is that benefiting you?** Getting reviews, planning social media and understanding our reputation. **Official Response from Lerin O'Neill:** > Thank you for your feedback. We're pleased that you find our analytics and review generation templates useful. We understand the importance of social media integration and are working to enhance the user experience in that area. ### 6. Forward-Thinking Team with Unmatched Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Group CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** Working with the Reputation Teams across all aspects is genuinely exciting. Their knowledge is second to none, and it’s always an excellent experience. **What do you dislike about Reputation?** There’s absolutely nothing to dislike. This is a forward-thinking company that genuinely cares about its customers. **What problems is Reputation solving and how is that benefiting you?** We’re developing AI within our business using the Reputation platform. The Insights module has been invaluable, and the support we receive from our onboarding team and account manager is second to none. ### 7. Easy Social Scheduling, Seamless Cross-Posting, and Helpful AI Captions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Reputation?** I enjoy being able to schedule my social posts in advance; it really helps me set myself up for success. I also like that there are integrations between platforms, which makes cross-posting much easier. The AI is helpful when I’m struggling to find the perfect caption, and the training on how to use all the different tools has been really useful. **What do you dislike about Reputation?** Occasionally the scores will not update regularly and sometimes this will cause confusion when we have multiple users. **What problems is Reputation solving and how is that benefiting you?** It solves the problem of needing an on-site, dedicated person to keep up with marketing and UI trends. Now we can monitor these things remotely. **Official Response from Lerin O'Neill:** > Thank you for sharing your positive experience with Reputation! We understand the importance of regular score updates and will strive to ensure a more consistent and reliable system for all users. We appreciate your understanding and continued support. ### 8. Efficient Review Management with Comprehensive Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Emma S. | Social Media Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Reputation?** I like using Reputation for reputation management and email sends. I appreciate having it all in one place, which makes review management easier. I also find the reports feature valuable, as it lets us easily digest the data. **What do you dislike about Reputation?** N/A **What problems is Reputation solving and how is that benefiting you?** Reputation helps with review management by having everything in one place. It also enables us to easily digest data with its reports, which is what I like most. **Official Response from Lauren McCutcheon:** > Emma, thank you for sharing your thoughts! We're thrilled to hear that the insights dashboard, scheduling, and review management features are helping streamline your process. It's great that Reputation is simplifying the number of platforms you need to manage. If you ever have any suggestions or need further support, reach out! ### 9. Wonderful product! So convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Reputation?** It makes it easy for me to go through good and bad online reviews. It's a one stop shop to where I can send review links to customers and see what they are saying about us. It works great with places such as google and cars.com. **What do you dislike about Reputation?** I used to have issues with some reviews not transferring over. I don't seem to have that issue anymore. **What problems is Reputation solving and how is that benefiting you?** It saves time that I can look in one place at our reviews and scroll down. I don't have to go to 4 websites, so it is a big time saver. ### 10. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Reputation?** It's really the perfect platform for a place with multiple locations. **What do you dislike about Reputation?** The price isn't accessible to smaller firms. **Recommendations to others considering Reputation:** Setup took about 6 months before the platform was usable. Partly because we had so many locations. **What problems is Reputation solving and how is that benefiting you?** We are able to post to our 35+ social media properties and manage the reviews, responses, and a host of other amazing things we can do. We are realizing all the other potential abilities this platform has and get more excited every day. **Official Response from Chris Black:** > We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! ### 11. User-Friendly UI and Time-Saving Integrations for Performance Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Reputation?** The UI is very user-friendly and makes it easy to navigate performance reporting. The data is presented in a way that maximizes integrations with various platforms, which has been a real time-saver. **What do you dislike about Reputation?** So far, I haven’t noticed any downsides. That said, there should be an option to dispute false or negative information that gets submitted. Also, people who have not actually stayed at the hotel have the ability to leave a review with modest rating and full of questions about the property. **What problems is Reputation solving and how is that benefiting you?** It solving the guest engagement process and allowing the property to optimize performance based upon feedback from the various channels. **Official Response from Lerin O'Neill:** > We're glad to hear that you find Reputation user-friendly and that it has been beneficial for tracking and understanding resident feedback. We appreciate your feedback about the need for more in-platform guidance and will definitely take it into consideration for future improvements. ### 12. Easy to Navigate and a Helpful Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Zackery H. | National Accounts Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Reputation?** It's easy to navigate, and has been a helpful tool. **What do you dislike about Reputation?** It gives our technicians the power to choose whose voices get heard, and encourages people with good experiences to share their thoughts. **What problems is Reputation solving and how is that benefiting you?** It has helped us raise our overall reviews. It also runs smoothly both online as well as when using the mobile app. **Official Response from Lerin O'Neill:** > Thank you for sharing your positive feedback! We're thrilled to hear that Reputation has been easy to navigate and a helpful tool for you. We understand your concerns about technicians having the power to choose reviews and the impact it may have on feedback. We value all feedback and are constantly working to improve our platform. If you have any specific suggestions or further feedback, please feel free to reach out to us. We're here to assist you and ensure your experience with Reputation continues to be beneficial. ### 13. Great Premise, But Needs More Settings and More Complete Scorecards **Rating:** 2.5/5.0 stars **Reviewed by:** Katherine Z. | service manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I like the premise of it , but i would like more settings and to be able to look up different metrice **What do you dislike about Reputation?** it doesnt show every one correctly. They should have the whole branch and the scorecards **What problems is Reputation solving and how is that benefiting you?** I believe if everyones name from the branch was on there even if they get 0 reps it will push them do do mpore ### 14. User-Friendly Platform with Effective Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Allison W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like how easy the website is to navigate. The residents seem to find the work order survey easy to complete, which makes collecting feedback straightforward. Additionally, while I didn't set it up myself, I remember the setup process being easy and the team was helpful during training. **What do you dislike about Reputation?** I think some of the surveys are too long and therefore people don't complete them. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for resident feedback. It makes work order and tour surveys effective. The website is easy to navigate, and residents find it simple to complete surveys. However, some surveys are too long, making them incomplete sometimes. ### 15. It works well for reviews, social listening, and reputation management. **Rating:** 4.5/5.0 stars **Reviewed by:** Jazmine C. | Communications and Social Media Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** Great customer service, the team responds quickly and is there for your team! **What do you dislike about Reputation?** Social suite could be more user friendly. **What problems is Reputation solving and how is that benefiting you?** Makes responding to social platforms easy and streamlines the process for our customer experience team. ### 16. All Reviews in One Place with Helpful Competitive Comparisons **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia N. | Marketing and Internet Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Reputation?** Having all my reviews in one place makes it much easier to stay on top of response rates. I also appreciate the competitive comparisons, which help me quickly see how we’re doing. **What do you dislike about Reputation?** It can be challenging to make sure all of my connections are working properly. **What problems is Reputation solving and how is that benefiting you?** It helps me keep all of our reviews organized and up to date. **Official Response from Lerin O'Neill:** > We're glad to hear that having all your reviews in one place and the competitive comparisons are making it easier for you to stay on top of response rates. We understand that maintaining connections can be challenging, and we're continuously working to improve this aspect of our platform. ### 17. Would Recommend and Looking Forward to More Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** The support we receive from our account team is great. I also really like the ability to automate so many aspects of the review-requesting process. Their dashboard is also user-friendly. **What do you dislike about Reputation?** It is expensive, so we have not onboarded all of our listings. There are also some features that we would like to implement/other healthcare systems have implemented but we don't have access to because they were grandfathered in which is frustrating. **What problems is Reputation solving and how is that benefiting you?** We wanted to increase our Google reviews and scores across clinics and providers, which it is performing well. This is helping with our SEO and public-facing online reputation. ### 18. Streamlined Dashboard, Powerful Client Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Danny M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I appreciate how Reputation is streamlined, letting me manage all properties from one dashboard, track who I've reached out to, and see timelines. It saves me time and prevents me from pestering people. **What do you dislike about Reputation?** I feel like the dashboard could be "cleaner" there are tabs and filters that seem superfluous. Eliminate the overlap in functionality. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for client and customer relationship monitoring. It helps manage online presence, reach out to positive experiences, saves time, and prevents pestering people. I like that it's streamlined, letting me manage properties, track responses, and timelines from one dashboard. ### 19. Streamlined Feedback Management, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Reputation?** I like using Reputation to manage our online reviews for our automotive group of nearly 100 stores. I find the reputation score particularly beneficial as it provides one metric to focus on, which makes it less overwhelming to handle the vast amount of online feedback. Their team made the initial setup as smooth as they could. **What do you dislike about Reputation?** There have been times when we've dealt with bug issues or technical issues. Their support team could be more helpful when there are issues. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage our feedback in one area, simplifying online review management across nearly 100 stores. ### 20. Streamlines Response to Online Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Erin K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** I use Reputation for managing Google reviews for my stores as a District Manager. It's really helpful to react to one-star reviews without having to scroll through Google to find them. I like being able to celebrate with my team the wins and call-outs we receive on Google threads. The initial setup was very easy, with no issues at all. **What do you dislike about Reputation?** I would love for Reputation to be able to take down reviews that are from fake accounts. **What problems is Reputation solving and how is that benefiting you?** Reputation helps me react to one-star reviews quickly without scrolling Google and lets me celebrate team achievements publicly. ### 21. Extremely Easy Way to Request Reviews via Email or Text **Rating:** 5.0/5.0 stars **Reviewed by:** Shelli R. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Reputation?** It’s extremely easy to use and very handy. The tools are right there to email or text someone and ask them to leave a review, which makes the whole process simple. **What do you dislike about Reputation?** I’m trying to figure out whether I should leave this as an Apartments.com review, a Google review, or post it on both. **What problems is Reputation solving and how is that benefiting you?** The business of getting good reviews matters. Most people read reviews before they visit or make a purchase, and we rely on them as an important part of our business model. **Official Response from Lerin O'Neill:** > We're glad to hear that you find Reputation easy to use and handy for requesting reviews via email or text. Making the process simple for our users is one of our top priorities. ### 22. Interesting, but great product **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Reputation?** Really great insights into online reputation, great for monitoring as well. **What do you dislike about Reputation?** Not that I can think of. I still feel the same was as I did before. **What problems is Reputation solving and how is that benefiting you?** N/A ### 23. Great for Managing Reviews, but Cross-Posting to Social Platforms Is Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Reputation?** One stop shop for all reviews & reply's, easy to reply & understand customer sentiment **What do you dislike about Reputation?** The most challenging is using the platform for posting on other platforms such as facebook, tiktok and instagram **What problems is Reputation solving and how is that benefiting you?** Being a one-stop shop allows me to manage all review platforms from a single, centralized location, fully integrated with our website and software. It saves significant time by eliminating the need to log into multiple sites. Instead, I can access everything in one place, making it easier to identify our strengths, pinpoint weak spots, and focus on areas for improvement. ### 24. Great for Building a Strong Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** C. M. | Community manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Reputation?** This really shows the outlook of how to gain a great reputation **What do you dislike about Reputation?** I wish surveys had an easier way to pinpoint who left the survey. You have to do a little digging to find it. **What problems is Reputation solving and how is that benefiting you?** This is helping us grow our reviews and surveys at the same time keeping it all in one place ### 25. Insightful Reports, Needs Better Review Filtering **Rating:** 5.0/5.0 stars **Reviewed by:** Ron N. | District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Reputation?** I track reviews for my stores with Reputation, and I really like the reports that are available. They're helpful because I'm able to view daily and weekly reports that show the review activity and reputation score. Also, the initial setup of Reputation was very easy. **What do you dislike about Reputation?** There is a need to fight fake or abusive reviews **What problems is Reputation solving and how is that benefiting you?** I use Reputation to track reviews for my stores, allowing me to see what customers think about us. The daily and weekly reports show review activity and reputation scores, which I find valuable. ### 26. All-in-One Reviews & Social Scheduling, But Media Upload Limits Add Steps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I like that reviews, social media, and more are included in one place and that I can schedule responses or posts! **What do you dislike about Reputation?** When posting to social media, there are a few limitations when uploading an image or video which adds extra steps in order to allow them to post, someone who does not know how to resize an image, or faces a different issue, would not be able to post at all. **What problems is Reputation solving and how is that benefiting you?** Reputation helps me easily manage my reviews and the responses to past, current, and future residents. ### 27. Efficient and User-Friendly with Stellar Feedback Management **Rating:** 5.0/5.0 stars **Reviewed by:** Charles E. | Client Services Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Reputation?** I find Reputation very useful for setting goals for quarterly reviews and understanding customer sentiments about our remodeling service. I really appreciate its UI, which is clean and makes managing online perception faster and easier. It's particularly handy how I can send out surveys with just a simple click of a button. The initial setup was very easy to understand. **What do you dislike about Reputation?** Nothing **What problems is Reputation solving and how is that benefiting you?** I use Reputation to set goals for reviews, understand customer feelings, and manage online perception quickly. Its clean UI and easy survey distribution save time. ### 28. Good program, easy to use, lack of innovation, limited functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Reputation?** Haven't come across anything new, perhaps there are enhancements but not aware of them. Wonder if there is a distribution list/newsletter for new features. **What do you dislike about Reputation?** I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tailoring review requests based on industry, and area. **What problems is Reputation solving and how is that benefiting you?** Consolidation of reviews, understanding our brand awareness and reputation. ### 29. Effortless Reputation Management with High Praise **Rating:** 5.0/5.0 stars **Reviewed by:** Jarod M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like Reputation because it allows me to get our customers to speak well about us, letting others know that we're doing a good job. It highlights that a person is one of the top people in the company. Also, the initial setup is very easy; even sending feedback to a customer is straightforward — just answer yes on a text message, and fill out the application. **What do you dislike about Reputation?** I don’t have any dislikes **What problems is Reputation solving and how is that benefiting you?** I use Reputation to inform people about how the company is doing, showcasing that we're performing well. ### 30. Easy to use survey software with great reports **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Reputation?** Still enjoy how easy it is to use, especially for training new employees **What do you dislike about Reputation?** I would still like to hide features that my team doesn’t need **What problems is Reputation solving and how is that benefiting you?** Reputation saves time for my organization with its built-in reports and easy-to-read data. Only using data within the site, we're able to improve our survey and outreach to our customers by analyzing responses, response rate, NPS, etc. ### 31. Decent Platform, wish it was updated more often. **Rating:** 3.0/5.0 stars **Reviewed by:** Allie B. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Reputation?** The reviews are all on one page! I can input templated responses and save time. **What do you dislike about Reputation?** I have been told certain tabs are going away for months now, still visible on our pages, still making employees confused. **What problems is Reputation solving and how is that benefiting you?** The templated responses to reviews help me with this daily task. **Official Response from Lauren McCutcheon:** > Allie, thank you for your feedback! It's great to hear that the scheduling function for social media is helping save you time. We understand your desire for more communication around platform updates, and we are really prioritizing this heading into the new year with our platform releases. Stay tuned for updates there - you should notice more frequent comms! ### 32. Overnight Updates and All Info in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Kate H. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Reputation?** Like how it always updates over night. That all the information is in one area **What do you dislike about Reputation?** That sometimes I struggle to find the ones that i need to respond to **What problems is Reputation solving and how is that benefiting you?** Lets me know what we need to work on **Official Response from Lerin O'Neill:** > We're pleased to hear that you find the overnight updates and centralized information valuable. We recognize the importance of being able to easily locate items to respond to, and we're actively addressing this to enhance your experience. ### 33. Reliable Survey Tool with Excellent UI and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Reputation?** I really like the easy-to-use interface of Reputation, which makes it a great tool for consumers to verify the efficiency and how well a business operates. The setup and maintenance are easy, and IT support is very good at resolving any technical issues quickly. **What do you dislike about Reputation?** No constructive criticism available at this time. Keep doing what youre doing. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to send out surveys post-service. It's easy to use and helps verify our business's efficiency. Customers leave feedback, aiding others with similar issues in pest control. ### 34. I LOVE REPUTATION **Rating:** 5.0/5.0 stars **Reviewed by:** Mikaela C. | PRACTICE MANAGER, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Reputation?** Reputation has been extremely helpful in gathering patient surveys and feedback. I really value that all of the information is organized in one place and presented in detail, so I don’t have to guess what patients like or dislike. I also appreciate the scoring feature, as it allows us to track our metrics more effectively and set higher expectations for our company. **What do you dislike about Reputation?** THERE IS NOTHING TO DISLIKE ABOUT REPUTATION. I LOVE IT. **What problems is Reputation solving and how is that benefiting you?** Reputation helps us solve the challenge of collecting and organizing patient feedback in a clear and centralized way. Instead of guessing what patients value, we now have detailed insights that highlight both strengths and areas for improvement. The platform also tracks our performance through its scoring feature, which makes it easier to monitor key metrics, identify trends, and set higher standards for our team. This has improved our ability to respond to patient needs quickly and continue raising the level of care and service we provide. ### 35. Reputation Leader Review **Rating:** 4.5/5.0 stars **Reviewed by:** Coulter I. | Executive Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Reputation?** The biggest upside to using the platform is using the "quick request", this function alone has taken my scores from the 600's to being consistent in the upper to middle 800's. Very simple to use, great addition to the platform. The reporting is pretty robust as well. **What do you dislike about Reputation?** The part that really upsets me about the platform is, I'll get one maybe two bad scores and the scores drop over night! Meanwhile I'll get 8 or more 5 star reviews in a row and it takes 30 days for the needle to move! WHY ??? I've expressed my displeasure in the past and all I heard was "well the the algorithm" , My response was "maybe change/modify the algorithm" did not hear anything else. **What problems is Reputation solving and how is that benefiting you?** I don't see it as solving a problem, but it gives my customers and potential customers a quick look inside my business. In today's environment reputation management is crucial! Especially with AI scanning the web for content. ### 36. Versatile Platform Enhances Social Media and Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kenyatta W. | Leasing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Reputation?** I like Reputation for the convenience of doing multiple things in one place. I can check reviews, and send emails and texts to people to leave reviews. It's handy to check our Google score and schedule posts on social media. **What do you dislike about Reputation?** I'd like specific guides on what size images I can upload **What problems is Reputation solving and how is that benefiting you?** I use Reputation to post on social media, check our reviews and Google score, and send emails and texts. I like its convenience of doing multiple things in one place. ### 37. The platform is easy to use and their brand representatives are great. **Rating:** 5.0/5.0 stars **Reviewed by:** Avery S. | Social Media Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Reputation?** Automated review gathering is the best and the feed they give you to view all your reviews is very clean and easy to use. **What do you dislike about Reputation?** There are a few areas that could be improved, but the main gripe I have is not being able to upload new users in bulk by myself. Having to go through support for these requests can often take longer than I would like, but it is acceptable. **What problems is Reputation solving and how is that benefiting you?** They are aggregating our reviews, allowing posting to our social media pages, and providing market insights and competitor comparisons. Our brick and mortar stores are now more aware of their online ratings and what they can do to improve them and maintain them. ### 38. Easy Navigation and Quick, Effortless Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Keith W. | Service Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** Easy to navigate the site. Quick and easy reporting **What do you dislike about Reputation?** Our service consultants pay is based on our Reputation score compared to the region, but our consultants cannot see the region score. **What problems is Reputation solving and how is that benefiting you?** It lets us know where customers feel we are not performing the best. ### 39. Real-Time Review Alerts Boost Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** doug g. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I appreciate how Reputation alerts me immediately when a review is posted, so I don't need to constantly monitor the sites myself. It's great to receive help with my responses. Also, the initial setup was very easy, making the transition smoother for my team. **What do you dislike about Reputation?** N/A **What problems is Reputation solving and how is that benefiting you?** I use Reputation to track online reviews. It alerts me to any posted review, so I don't need to monitor the sites myself. I also receive help with my responses, which adds value to my workflow. ### 40. Effortlessly Monitors Reputation, Boosts Customer Footfall **Rating:** 5.0/5.0 stars **Reviewed by:** RKF P. **Reviewed Date:** November 25, 2025 **What do you like best about Reputation?** I love how Reputation allows us to closely monitor our reputation scores, which is crucial for understanding how well we are doing and what areas might need improvement. It's extremely satisfying to see our score adjust, and it gives us a real-time view of our standing. Reputation's capability to enhance our presence on platforms like Google has directly translated to more customer footfall, demonstrating the tangible impact of maintaining a good reputation. The process of setting up Reputation was very easy, which made the transition smooth and hassle-free. This ease of use is important as it allowed our team to integrate the platform quickly without any major learning curve. The fact that Reputation actively contributes to drawing more customers through improved online reviews is an invaluable advantage for our business. **What do you dislike about Reputation?** I would prefer to see a table of who is above us, where they are and how they are above us. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to monitor our reputation scores, leading to more foot traffic by enhancing Google reviews and allowing us to closely monitor performance. ### 41. Everything I've needed it to be, even before I needed it to be! **Rating:** 5.0/5.0 stars **Reviewed by:** Christine M. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Reputation?** I can micro-compare our scores, or macro-compare them to the area. I can see individual responses, reply to individual surveys, schedule social media posts, just about everything, before I even realize it's what we need to start doing more of next. The more my team uses it, the better we get! I particularly LOVE that I can see how many responses we had last year or the year before and what platforms they were on to help our score, too. **What do you dislike about Reputation?** Some of our responses are off-kilter because of changed scores, and I'd like to be able to really tweak some of the reports, but that might be MY know-how, not a limitation of the platform! Also, some managers can get hung up in the "we need these replies" or "we need more of these customers to fill out surveys" instead of focusing on the actual customer service side- I wish the "what you should do" pages reminded them that it's not just "get more Facebook reviews" but "Remember, every one of your customers today should WANT to leave you a great review!" **What problems is Reputation solving and how is that benefiting you?** One of my stores is constantly GREAT and Reputation keeps them up there by finding small slips before they become BIG ones. One of my stores is struggling and Reputation lets them focus on which individuals are struggling and where they may need help. Now, Reputation reminds us how many more reviews we got last year over this year, or what platforms are seeing less traffic than before, so we can focus on why we're missing those reviews. ### 42. Effortlessly Tracks Customer Feedback and Enhances Service Skills **Rating:** 5.0/5.0 stars **Reviewed by:** Frank B. **Reviewed Date:** November 24, 2025 **What do you like best about Reputation?** I really appreciate Reputation for its powerful ability to track CSI scores and customer feedback effectively. This capability is incredibly valuable in resolving customer concerns, as it allows me to see and analyze customer feedback directly. With Reputation, I'm able to hone my customer service skills through repetition, continuously improving the way I address customer issues. The process is smooth and learning from customer interactions has become easier, leading to better service outcomes. Additionally, the initial setup was very easy, which made the transition to using Reputation seamless and stress-free. These benefits culminate in a strong, positive impression of the software, making me very likely to recommend it to others, as evidenced by my top rating of 10 out of 10 likelihood to recommend it to a friend or colleague. **What do you dislike about Reputation?** N/A **What problems is Reputation solving and how is that benefiting you?** I use Reputation to track CSI scores and customer feedback, resolve customer concerns, and enhance our customer service skills through repetition. It streamlines our process of responding to feedback and improves overall customer interactions. ### 43. Consistent and easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Reputation?** The Reputation BL team has gone above and beyond to assist with the complexities regarding syncing and vendor issues. **What do you dislike about Reputation?** Recognize duplication of profile information and perhaps turn off syncs on duplicate profiles **What problems is Reputation solving and how is that benefiting you?** My team is lessening the inaccuracies of our provider's public information. We've realized the benefits of bulk uploading. **Official Response from Chris Black:** > Hi! We're so happy we were able to help you out! We agree, bulk uploading is AMAZING! Thank you again for leaving us this response! ### 44. I love the way reputation is working out in my favor **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald S. | Pest Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like that you can see your work recognized by the reviews people leave **What do you dislike about Reputation?** Nothing i dont dislike anything if you were to ask i really have to say nothing **What problems is Reputation solving and how is that benefiting you?** Its actually giving me good reviews of my service ### 45. Effortless Setup with Outstanding Venue Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Shirley B. | Guest Experience Director, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Reputation?** I find the reporting feature in Reputation particularly valuable as it allows me to gather and analyze insights effectively, which is crucial for managing our multi-location venues. I also appreciate the listing accuracy provided by Reputation, which ensures that our information remains consistent and up-to-date across different platforms. Additionally, the initial setup of Reputation was very easy, making the transition from our previous tool, Tattle, smooth and hassle-free. **What do you dislike about Reputation?** I find that the reporting settings in Reputation could be improved, particularly with the use of global filters. I want to set an automatic date range that saves, and the current setting auto-selects the previous year, which I would like to change. Additionally, I would appreciate the ability to update the filter for all widgets simultaneously. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for review aggregations and surveys, gaining venue-level insights for our multi-locations, benefiting from robust reporting and listing accuracy. ### 46. Easy, User-Friendly Way to Track Customer Feedback and Ratings **Rating:** 5.0/5.0 stars **Reviewed by:** Zack D. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** Easy to see what customer are saying about us and how they are rating the dealership **What do you dislike about Reputation?** Honestly, nothing. Easy to respond to customers and very user friendly **What problems is Reputation solving and how is that benefiting you?** Where we are lacking in the sales and service customer experience ### 47. Simple, Quick to Use—But Needs Email Review Requests **Rating:** 3.5/5.0 stars **Reviewed by:** Chris T. | Tech, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** Simple format makes it easy to use quickly **What do you dislike about Reputation?** Should allow sending email review requests. **What problems is Reputation solving and how is that benefiting you?** Can't say that it is. I service the same hundred businesses every month and send the same review invites every month... ### 48. Great for reporting. Use this platform to monitor the reputation of all properties in the portfolio. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Reputation?** I like viewing the trends over time. Watching the competitive intelligence trends over the portfolio is so useful. **What do you dislike about Reputation?** Reputation does exactly what we need it to do. **What problems is Reputation solving and how is that benefiting you?** We can go login to Reputation to see an overview of each property versus having to log into each one directly. ### 49. User-Friendly Solution with Room for Enhanced Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Reputation?** I love how user-friendly Reputation is. The reports help me easily track and understand resident feedback, and the initial setup was very easy. **What do you dislike about Reputation?** I think there's a need for more in-platform guidance. Having short tutorials, best practice tips, or pointers on what to focus on in the summary page would be really helpful. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for resident surveys. The reports help easily track and understand resident feedback. **Official Response from Lerin O'Neill:** > We're glad to hear that you find Reputation user-friendly and that it has been beneficial for tracking and understanding resident feedback. We appreciate your feedback about the need for more in-platform guidance and will definitely take it into consideration for future improvements. ### 50. Clear, Actionable Insights That Help Improve Our Score **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** My favorite feature is the insights. It lays out clear groundwork for what needs to be done to improve our score. It also gives specifics on what has caused any decreases. **What do you dislike about Reputation?** Sometimes the scoring is a little vague, and some information can be tricky to find if you don't know where to look. **What problems is Reputation solving and how is that benefiting you?** It keeps our listings up to date and encourages us to get more review volume. Something that is often not focused on. ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+23%3A10%3A19+-0500&secure%5Bsession_id%5D=d3227ac6-ce36-403d-9df0-ec110a6b02a6&secure%5Btoken%5D=e7e150f1214a4ebcfc65f12bbe57601ecc90c71c38a879ac9761ecba1abc24f6&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,439 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,990 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,875 reviews)