Video Reviews
2,328 Reputation Reviews
Overall Review Sentiment for Reputation
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The most valuable part of Reputation is how easy! I love how it is a one-stop shop. I can answer all reviews from multiple platforms in one area. My favorite part is how it explains your score and areas of improvement. It does help us grow! Review collected by and hosted on G2.com.
The downside to Reputation is setting it up. It is a lot of work to set up, but once it is set up, it is easier. Review collected by and hosted on G2.com.
The upsides of Reputation is that it is very simple to use and very efficient. Upon first use, I felt very comfortable navigating Reputation. It is very easy to implement the data into our business postings. It is a gamechanger no matter how many times I find myself visiting the site ( I visit the site a lot), I do not feel like it is lacking in any way. Review collected by and hosted on G2.com.
No real downsides or anything that i dislike when it comes to Reputation. Review collected by and hosted on G2.com.
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Being able to respond to reviews from many sites in one convenient location.
We have used Reputation within our company for over a year and I have referred it to many people who are looking to take control of their social media and reviews. I love setting up future posts on our calendar, and I really enjoy being able to go to one place to review and reply to online reviews that we receive. Review collected by and hosted on G2.com.
I have not yet experience any dislikes. the number of features are great Review collected by and hosted on G2.com.
Extremely easy to use and allows me to manage and measure performance in real time. The best feature is the focus suggestions to approve your scores. Also, sending reviews is simple and I love it! Review collected by and hosted on G2.com.
One poor score can pull results down substantially. Sometimes the review is out of our control. This should be considered and weighted to avoid such hard loss when the community couldn't prevent it. Review collected by and hosted on G2.com.
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This can be used on the mobile app by our installers in the field and myself from the office. The requests are easy to send, and user-friendly for our customers which has been very effective in growing our Google reviews. Review collected by and hosted on G2.com.
I occasionally get an error and can no longer send requests because I reached the maximum. I asked specifically would this happen and I was told no before we signed up wth Reputation. Review collected by and hosted on G2.com.
I really enjoy that multitude of facets rep.com has to offer. Being able to manage both of my property's online presences in one place is a huge benefit, especially for someone like me who manages 2 properties and needs to be able to toggle back and forth quickly, respond to multiple reviews and revie our social media. Review collected by and hosted on G2.com.
I think reputation has area's for improvement by allowing us to be able to manage all platforms that allow reviews. My properties often get reviews on Yelp and I am unable to respond to those as they are not part of my platform. Additionally responding to review on Apts.com or Apartment List. All in one place would be great. Review collected by and hosted on G2.com.
I love all of the information that it can keep for us and that we don't have to manually figure some of the things out. I like that it allows you to respond to google reviews straight for the platform. I'm still working on learning all the ins and outs of Reputation, so I'm sure there will be much more later that I will be able to say that I love!! Review collected by and hosted on G2.com.
So far, the only thing I don't like is that I can't set up for surveys to out to families past move in. Yes, I want to see how things went throughout the initial stages of moving in, but I also want to be able to see how our current families feel about specific things with care, etc - so that we can be that much better! Review collected by and hosted on G2.com.
I really love the review response features! Easy, professionally curated response that can be mixed an matched! All our reviews are responded to same-day and we never have to second guess what we wrote! The process is very smooth and quick to implemet. Our office uses the tool about 2 or 3 times a week. Integration is seemless and customer support is very responsive. Review collected by and hosted on G2.com.
I think the grading scale for our RepX score could use some tweaking. I don't agree that our scores should drop due to duration of not receiving a review. But it keeps our team on our toes and asking for feedback! Review collected by and hosted on G2.com.
I like reputation.com because of the easy way to answer all reviews and post on social media. The option to be able to see where you are on all review sites without having to login to multiple sites is very helpful. Review collected by and hosted on G2.com.
I wish there was an easier way to dispute reviews that are spam. I have still not been able to get all the spam reviews off of my site. All around, I think it is a great platform. Review collected by and hosted on G2.com.
All reviews from various platforms are funnelled into a centralized platform. Makes it easy to view and respond in a timely manner. Also, I like that Reputation gives you tips on where to focus to increase your score. Review collected by and hosted on G2.com.
We had 10+ reviews come in over 2 weeks ago and our score didn't increase. Not sure how long it takes. Review collected by and hosted on G2.com.