# Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. ## Reputation Pros & Cons **What users like:** - Users value the **user-friendly interface** of Reputation, making it easy to manage multiple properties efficiently. (222 reviews) - Users appreciate the **convenient management of multiple reviews** in one place, streamlining their workflow significantly. (163 reviews) - Users appreciate the **transparency and ease of access** of Reputation, enhancing user experience for both staff and residents. (149 reviews) - Users appreciate the **convenience of centralized reviews** , saving time and simplifying management across multiple platforms. (129 reviews) - Users appreciate the **user-friendly interface** of Reputation, facilitating job functions while enhancing customer satisfaction. (114 reviews) - Centralized Management (106 reviews) - Helpfulness (100 reviews) - Review Centralization (88 reviews) - User Interface (77 reviews) - Intuitive (76 reviews) **What users dislike:** - Users find that improvements are needed for the **support system and survey setup** to enhance user experience and feedback. (54 reviews) - Users find it challenging to **track reviews across platforms** , leading to stress from negative feedback. (46 reviews) - Users are frustrated by the **missing features** like easy template updates, bulk upload, and social media content creation. (44 reviews) - Users are frustrated with the **reporting issues** , including bugs and lack of user-friendly features in the interface. (33 reviews) - Users find the **reporting lags** in Reputation frustrating, leading to confusion in review navigation and scoring. (33 reviews) - Scoring Issues (33 reviews) - Scoring System Issues (32 reviews) - Limited Features (29 reviews) - Users experience **posting issues** with Reputation, including photo cropping, glitches, and challenges in sharing on social media. (27 reviews) - Scoring System (26 reviews) ## Reputation Reviews ### 1. Centralized Hub for Reputation with Room for Social Media Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni A. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Reputation?** I use Reputation for managing our online listings, online reviews, internal surveys, and social media management. It acts like a central hub for all our reputation management, syncing with our social and business listing accounts, which is super handy. I enjoy the UI/UX; it's mostly intuitive and easy to navigate even though there were some initial stumbles. The concept of it being a one-stop shop for all reputation matters is great. I find the response dashboards for online reviews and internal surveys really good and they keep improving them. Their Insights products are also very informative for understanding what our properties are doing well and identifying areas of improvement. When adding new locations, the process has been seamless. **What do you dislike about Reputation?** Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. **What problems is Reputation solving and how is that benefiting you?** Reputation is a central hub that streamlines managing my online and offline reputation, syncing changes across all accounts. The one-stop nature and intuitive UI make it easy to manage listings, reviews, and social media efficiently. ### 2. Good Product with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kim W. | Service BDC. Customer relations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reputation?** I like how Reputation makes it easy to keep track of what customers are saying all in one place. It helps me stay on top of reviews, respond quickly, and understand where we are doing well and where we can improve. It centralizes everything so I'm not bouncing between Google, social media, and other platforms, saving time and ensuring I don't miss responding to anything. **What do you dislike about Reputation?** I'd say the biggest area of improvement is the reputation score itself. It moves up and down so often and there is never a clear explanation for why. That's honestly my biggest frustration. We stay engaged, respond quickly and put in the work but the score shifts without any REAL insight as to what caused it. If the platform offered clearer breakdowns or more detailed reasoning behind the changes, without us having to pay for a package, it would make the tool far more actionable and a LOT less confusing. **What problems is Reputation solving and how is that benefiting you?** Reputation centralizes my reviews and surveys, saving time and making it easy to keep track of customer feedback. It helps me respond quickly and understand areas of improvement without missing anything. ### 3. Centralized Reputation Management That Scales Across 14+ Locations **Rating:** 4.5/5.0 stars **Reviewed by:** Jon W. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** The standout feature is the centralized scalability. Managing 14+ distinct branch locations could easily become a logistical nightmare, but Reputation pulls every review, listing, and social mention into one 'source of truth.' **What do you dislike about Reputation?** While the platform is incredibly robust, there are a few areas where I’d love to see more evolution: Learning Curve for New Admins: Because the platform is so feature-rich, onboarding new branch managers can be a bit overwhelming. The UI is powerful but can feel dense for a non-marketing user who just needs to jump in and respond to a single review. Social Integration Depth: While the review management is best-in-class, the social media publishing and engagement tools sometimes feel a bit basic compared to dedicated social suites. I’d love to see deeper integration for direct messaging and more advanced 'listening' features. Reporting Customization: The standard dashboards are great for high-level KPIs, but creating highly specific, granular reports that merge custom CRM data with Reputation’s internal metrics can sometimes be a bit rigid and time-consuming to configure. Support Response Times: During peak integration periods (like when adding multiple new branch locations), we’ve occasionally experienced slower-than-ideal response times from technical support when dealing with complex API or listing sync issues **What problems is Reputation solving and how is that benefiting you?** This is where the "Director of Marketing" perspective really shines. This question is about proving ROI and showing how the platform aligns with your company's core values. Here is a comprehensive answer for this survey question: What problems is Reputation solving and how is that benefiting you? "Reputation is solving the 'Data Fragmentation' problem inherent in a multi-location business. Before, customer feedback and local business listings were siloed across different platforms and branch locations, making it nearly impossible to have a unified view of our brand health. The benefits have been transformative for our strategy: Operational Visibility: We now have a single dashboard that surfaces which of our 14+ branches are excelling in service and which need more training. This allows us to maintain the 'Four Cornerstones of Service Excellence' at scale. SEO & Lead Generation: By centralizing our local listings management, we’ve eliminated 'NAP' (Name, Address, Phone) inconsistencies. This has directly boosted our local search rankings, ensuring that when someone searches for 'modular offices' or 'mobile classrooms' in the West or Texas, a Pacific Mobile branch is at the top of the results. Turning 'Silent' Customers into Advocates: The automated SMS feedback loops have solved the problem of low review volume. We’re now capturing high-quality sentiment from the majority of our customers, not just the vocal outliers. Benchmarking Success: The Reputation Score gives us a clear KPI to report to executive leadership, allowing us to move from 'feeling' like we have a good reputation to 'proving' it with competitive industry data. ### 4. User-Friendly Interface with Powerful Filtering and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Emily S. | Marketing Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** It's very user-friendly and the interface is super easy to use. I love that you can filter just about anyway which is great if you have multiple accounts within the platform. Our rep, Joey Isaac, is also great! **What do you dislike about Reputation?** The one thing I wish I knew more about is the reporting feature. I feel like there is so much there, but that is the one portion of Rep that's not very user-friendly in my opinion. I feel like Rep is already tracking so many things with reviews, but often times we aren't away of those takeaways simply because we don't know how to fully utilize the platform. **What problems is Reputation solving and how is that benefiting you?** Rep.com responds to all of our positive reviews across the company. This is a HUGE time saver since our employees don't need to do this manually. Again, if you have multiple locations/accounts within Rep, this is a huge help. Recently, they have begun responding to some of our negative reviews too and thats also been a huge efficiency that we've created within our own processes. ### 5. All-in-One Reputation Management with Helpful Support and Future-Focused AI **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah D. | Manager Marketing and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** It has everything related to reputation in one place, so there’s no need to jump between different software throughout the day. The surveys integrate with Yardi, which means they can go out automatically. The team is always helpful when support issues come up, and they also help with improving our online reputation. Overall, it delivers high returns and saves time for a relatively small cost. I also really enjoy the new AI features—they feel forward-looking and focused on the future. **What do you dislike about Reputation?** Some glitches still need to be addressed with the integrations. The user interface also isn’t the simplest to navigate, and it can take a bit of time to figure out where everything is. **What problems is Reputation solving and how is that benefiting you?** It helps us manage our online reputation. It also opens up communication channels so we can receive feedback from our customers and respond to them in a timely way. Soon, it will also help us understand how our company is being promoted online through AI channels. ### 6. Reliable Online Reputation Partner with Excellent Support and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte C. | Client Advocate-Owner Loyalty Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I have been using Reputation.com for approximately six years with our Nissan dealership and have had a consistently positive experience. About a year and a half ago, our company expanded our use of Reputation.com to include our Ford dealership and two GMC locations, and the level of service has remained excellent across all rooftops. Their representatives handle review responses for all of our locations promptly and professionally, ensuring a consistent and positive brand voice. The reporting tools are accurate, informative, and very user‑friendly, making it easy to track performance and identify opportunities for improvement. In addition, the support team is always available and ready to assist. They are knowledgeable, responsive, and timely in addressing any questions or needs we have. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I highly recommend their services. **What do you dislike about Reputation?** The only area for improvement is that, at times, the review responses can feel slightly less personalized than we would prefer. While they are always professional and appropriate, adding more individualized details on occasion would further enhance the customer experience. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I would confidently recommend their services. **What problems is Reputation solving and how is that benefiting you?** Reputation.com solves the challenge of having reviews monitored and responded to 24/7, eliminating the need for me to personally access review sites during off-hours or after work. This provides peace of mind knowing our online presence is consistently managed, even outside normal business hours. ### 7. Streamlined Review Management with Powerful AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Carole M. | Marketing and Communications Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Reputation?** I appreciate how Reputation has helped us integrate with our EHR to send out text invitations for patient reviews, which has increased our positive feedback significantly. The new AI feature that helps draft response to comments and reviews is incredibly helpful and makes the process faster. I also like the ability to allocate managers to manage just their location, which is a great feature. **What do you dislike about Reputation?** It's difficult to add new review platforms and connect them to Reputation. I have not been able to add HealthGrades, Vitals, or other health-related review sites. Also, they charge extra for Yahoo/Apple map review management. Integration with our EHR took several months, and adding a new location can take more than a month. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage reviews across 30+ facilities, increasing positive feedback with EHR integration. The AI for drafting responses speeds up replying to reviews, and assigning managers to specific locations is very helpful. **Official Response from Lerin O'Neill:** > We're thrilled to hear that you find our EHR integration and AI drafting feature helpful. We understand your frustrations with adding new review platforms and integrating with new locations. Your feedback will be taken into account as we continue to enhance our platform. ### 8. Keeps Everything Organized with Easy Cross-Platform Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Senior Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reputation?** Reputation really keeps everything organized and in one place. The reviews, the metrics, and all the social media integrations allow me to schedule easily across platforms. **What do you dislike about Reputation?** There have been hiccups with social media where the integrations at times with posts will fail for unknown reasons. Sometimes reaching out to support isn't very helpful and we have to escalate the ticket to our account manager to fix the issue. **What problems is Reputation solving and how is that benefiting you?** I would say that Reputation us helping solve time management with being able to schedule all social media. The other problem that is being solved would be helping us with upkeep of our negative reviews and being able to mitigate them properly and timely. **Official Response from Lerin O'Neill:** > We're glad to hear that Reputation is helping you keep everything organized and schedule easily across platforms. We apologize for any hiccups with social media integrations and appreciate your feedback. We're continuously working to improve our system and provide better support. Thank you for bringing this to our attention. ### 9. Direct Social Posting and Unified Account Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Marlene S. | senior marketing coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** Being able to post directly to social and the ability to aggregate all accounts into 1 page for easy responses and tracking **What do you dislike about Reputation?** The reports are not always the best. for example on the word cloud summary, i wish it would eliminate words that are not pertinent to job performance. when you pull customer quotes it does not filter out duplicates even if i choose only 1 source to pull quotes from. on the strengths and weakness chart - my audience often confuses the industry average marking with the LO's score so my LO's do not like to use this report **What problems is Reputation solving and how is that benefiting you?** being able to aggregate all reviews and track results into 1 portal ### 10. Efficient Tool with Areas for Improvement in Social Media Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Jason K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Reputation?** I really like the social media management portion of Reputation, especially the mobile app. It allows our team to post from their locations without needing to connect their personal Facebook profiles, which increases their ability and eagerness to post. The reviews management is excellent too, as it keeps everything in one place without having to access each individual review. I appreciate being able to schedule social media posts for different platforms at the same time. The accuracy of our listing information across major platforms like Google, Bing, and Apple is another highlight. Additionally, the surveys and requests for reviews are essential for our business to receive feedback and improve our reputation across the web. The mobile app is particularly effective because it provides flexibility and efficiency for our team. The social media management functionalities, such as scheduling posts for multiple platforms, are really useful. Surveys help us comprehensively improve in all areas of our business. **What do you dislike about Reputation?** Reputation is still working on improvements with social media. Being able to connect to certain social media platforms, and then platforms that aren't owned by the same company to connect to each other and being able to post across all of those platforms. So currently, the only two platforms that really work together well are Facebook and Instagram when posting at one time. But the other platforms require posting individually even if it means just copying the same post and then going back to post on that platform. So that's one negative, I would say, from the Reputation platform at the moment. And then surveys are simplistic. There could be some room for improvement with the type of questioning in the surveys. Making it more interactive for the consumer. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage reviews in one place, receive customer feedback, and sync our business profiles across the web. ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews/reputation-review-4234151?section=pricing&secure%5Bexpires_at%5D=2026-05-25+21%3A22%3A28+-0500&secure%5Bsession_id%5D=3d059f00-1e14-450c-bf63-3729be468c53&secure%5Btoken%5D=3d2bf4cb5fab5bb9312459b6b1ae8811e4a6bc3059f4f370ca42a4a774f8e128&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,938 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,927 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.5/5.0 (3,280 reviews)