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Reputation Reviews & Product Details - Page 2

Reputation Overview

What is Reputation?

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation Details
Product Website
Languages Supported
German, English, French, Spanish
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Product Description

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.


Seller Details
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,224 Twitter followers
LinkedIn® Page
www.linkedin.com
707 employees on LinkedIn®
Description

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.


Lauren M.
LM
Overview Provided by:

Recent Reputation Reviews

JB
Jason B.Enterprise (> 1000 emp.)
5.0 out of 5
"Easy, Intuitive Platform that Consolidates Review Responding"
The platform is very intuitive. You can figure it out fairly quickly with little training. Additionally, it saves time since you can respond to r...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Reputation is an efficient way to get reviews."
I like that reputation has everything right there as you log in. It automatically pre-populates the message and you just need to type in the inform...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Amazing!"
Reputation helps to check the surveys and constantly monitor the reviews from the residents. Its very easy to use.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Reputation Media

Reputation Demo - Reviews
Reputation delivers real-time *transparent* feedback at the location level. Reviews enable you to uncover trends and themes you may have missed in other channels - which allows brands to see what's working & what isn't.
Reputation Demo - Surveys
Dig deeper into your customer's feedback with surveys. You can ask specific questions at a determined point in the customer journey to better understand consumer sentiment.
Reputation Demo - Business Listings
"Near me" searches indicate intent, and when your listings are found, review rating, volume, and profile details are the next consideration points for potential customers. Winning locally starts by winning online - let Reputation help!
Reputation Demo - Social
Social is becoming the channel of choice for customers; they are looking to engage, follow, get support, and most importantly gain connection with their favorite brands. Reputation provides a centralized brand hub for you to manage all of those touch points.
Request more reviews to rank higher in searcher's and attract new customers, and analyze feedback from all sources together to understand sentiment, uncover trends, and prioritize next steps.
Play Reputation Video
Request more reviews to rank higher in searcher's and attract new customers, and analyze feedback from all sources together to understand sentiment, uncover trends, and prioritize next steps.
Easily manage all of your business listings from one location while improving search rankings and local SEO.
Play Reputation Video
Easily manage all of your business listings from one location while improving search rankings and local SEO.
Reputation Score helps you understand your entire reputation in a single metric and provides prescriptive recommendations tailored to your business so you know exactly what to address and how.
Play Reputation Video
Reputation Score helps you understand your entire reputation in a single metric and provides prescriptive recommendations tailored to your business so you know exactly what to address and how.
Use customer sentiment to boost your brand perception with our robust social media management tool.
Play Reputation Video
Use customer sentiment to boost your brand perception with our robust social media management tool.
Track, analyze, and operationalize survey responses, all from one platform.
Play Reputation Video
Track, analyze, and operationalize survey responses, all from one platform.

Official Downloads

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Video Reviews

2,328 Reputation Reviews

4.6 out of 5
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2,328 Reputation Reviews
4.6 out of 5
2,328 Reputation Reviews
4.6 out of 5

Reputation Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ReputationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Sammi L.
SL
Community Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Reputation?

The most valuable part of Reputation is how easy! I love how it is a one-stop shop. I can answer all reviews from multiple platforms in one area. My favorite part is how it explains your score and areas of improvement. It does help us grow! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The downside to Reputation is setting it up. It is a lot of work to set up, but once it is set up, it is easier. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

I cannot think of any. Everything I utilize reputation for is working just fine. I have not delved into utilizing social media through here because it is a lot of steps and I cannot get the two social media links to mix. I just use it separately. Review collected by and hosted on G2.com.

AM
Assistant General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Reputation?

The upsides of Reputation is that it is very simple to use and very efficient. Upon first use, I felt very comfortable navigating Reputation. It is very easy to implement the data into our business postings. It is a gamechanger no matter how many times I find myself visiting the site ( I visit the site a lot), I do not feel like it is lacking in any way. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

No real downsides or anything that i dislike when it comes to Reputation. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

It is helping me determine if our efforts to providing exemplary customer service are working and/or if we need to adjust our tactics. Review collected by and hosted on G2.com.

Terra F.
TF
Property Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Reputation?

Being able to respond to reviews from many sites in one convenient location.

We have used Reputation within our company for over a year and I have referred it to many people who are looking to take control of their social media and reviews. I love setting up future posts on our calendar, and I really enjoy being able to go to one place to review and reply to online reviews that we receive. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I have not yet experience any dislikes. the number of features are great Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation is creating efficiency in our daily content creating and social media related tasks. We are also able to get reviews from residents, review, and respond in a timely manner! Review collected by and hosted on G2.com.

KC
Community Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Reputation?

Extremely easy to use and allows me to manage and measure performance in real time. The best feature is the focus suggestions to approve your scores. Also, sending reviews is simple and I love it! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

One poor score can pull results down substantially. Sometimes the review is out of our control. This should be considered and weighted to avoid such hard loss when the community couldn't prevent it. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation provides a one-stop shop platform to ensure we stay involved in our online presents. It provides all the tools to measure your real-time performance while also monitoring how you stack against the industry. Review collected by and hosted on G2.com.

Stacey B.
SB
Digital Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Reputation?

This can be used on the mobile app by our installers in the field and myself from the office. The requests are easy to send, and user-friendly for our customers which has been very effective in growing our Google reviews. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I occasionally get an error and can no longer send requests because I reached the maximum. I asked specifically would this happen and I was told no before we signed up wth Reputation. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Our installers can use the app to send review requests while still in the home. If they forget or do not do it, I can send them from the office. We have received around 50 new 5-star google reviews each month. Review collected by and hosted on G2.com.

SH
Sr. Community Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Reputation?

I really enjoy that multitude of facets rep.com has to offer. Being able to manage both of my property's online presences in one place is a huge benefit, especially for someone like me who manages 2 properties and needs to be able to toggle back and forth quickly, respond to multiple reviews and revie our social media. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I think reputation has area's for improvement by allowing us to be able to manage all platforms that allow reviews. My properties often get reviews on Yelp and I am unable to respond to those as they are not part of my platform. Additionally responding to review on Apts.com or Apartment List. All in one place would be great. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Rep.com allows me to access a multitude of online reputation management is a succint place. I like that I can quickly respond to online reviews then toggle over to my social media pages for additional posting AND review my online reputation score to see where I have opportunities to boost that even more. Review collected by and hosted on G2.com.

Response from Lauren McCutcheon of Reputation

Sabina, tank you for your insightful review! We're so glad to hear that Reputation is helping you efficiently manage both properties' online presence in one convenient platform. We appreciate your feedback on expanding support for additional review platforms like Yelp, Apts.com, and Apartment List, and we’ll certainly consider this for future improvements. Your ability to quickly respond to reviews, manage social media, and track your reputation score is exactly what we aim to streamline, and we're thrilled it's benefiting you! Thank you again for sharing your experience!

CC
Director of Social Services, Admissions and Marketing Liaison
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Reputation?

I love all of the information that it can keep for us and that we don't have to manually figure some of the things out. I like that it allows you to respond to google reviews straight for the platform. I'm still working on learning all the ins and outs of Reputation, so I'm sure there will be much more later that I will be able to say that I love!! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

So far, the only thing I don't like is that I can't set up for surveys to out to families past move in. Yes, I want to see how things went throughout the initial stages of moving in, but I also want to be able to see how our current families feel about specific things with care, etc - so that we can be that much better! Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

So far, I don't have anything that I've need Reputation to solve. As I mentioned, I am new to this platform, and I am learning from our regionals, how to make best use of these tools. Review collected by and hosted on G2.com.

Response from Lauren McCutcheon of Reputation

Candyss, thank you for sharing your thoughts! It’s great to hear that you're finding value in the information Reputation can track and the ability to respond to Google reviews directly from the platform. Your suggestion about being able to send surveys to families post-move-in is a great idea for ongoing feedback -- our support team may be able to assist with setting up surveys for families after they’ve moved in, so I encourage you to reach out if you'd like more guidance on that. As you continue exploring the platform, I hope you’ll discover even more features that meet your needs. If you have any questions or need support as you learn, feel free to reach out!

MR
Community Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Reputation?

I really love the review response features! Easy, professionally curated response that can be mixed an matched! All our reviews are responded to same-day and we never have to second guess what we wrote! The process is very smooth and quick to implemet. Our office uses the tool about 2 or 3 times a week. Integration is seemless and customer support is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I think the grading scale for our RepX score could use some tweaking. I don't agree that our scores should drop due to duration of not receiving a review. But it keeps our team on our toes and asking for feedback! Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Feedback management and customer satisfaction tracking Review collected by and hosted on G2.com.

ML
Property Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Reputation?

I like reputation.com because of the easy way to answer all reviews and post on social media. The option to be able to see where you are on all review sites without having to login to multiple sites is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

I wish there was an easier way to dispute reviews that are spam. I have still not been able to get all the spam reviews off of my site. All around, I think it is a great platform. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

I wish that the onsite teams had more communication and training with reputation.com I know that we could benefit from this and probably utilize more of the features that it offers. Review collected by and hosted on G2.com.

KB
Community Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Reputation?

All reviews from various platforms are funnelled into a centralized platform. Makes it easy to view and respond in a timely manner. Also, I like that Reputation gives you tips on where to focus to increase your score. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

We had 10+ reviews come in over 2 weeks ago and our score didn't increase. Not sure how long it takes. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

We are using reviews/feedback from our residents to improve our customer service and communication. All reviews are shared with the entire team at our monthly staff meeting. We discuss reviews for praise and how to improve. Review collected by and hosted on G2.com.