--- title: Reputation Reviews meta\_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2469 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Reputation Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. [(103 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459068&qs=pros-and-cons#reviews) Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. [(90 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457524&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. [(79 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457704&qs=pros-and-cons#reviews) Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. [(69 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1455787&qs=pros-and-cons#reviews) Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. [(62 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459009&qs=pros-and-cons#reviews) Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. [(25 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458814&qs=pros-and-cons#reviews) Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. [(21 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457808&qs=pros-and-cons#reviews) Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. [(21 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457116&qs=pros-and-cons#reviews) Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. [(18 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458196&qs=pros-and-cons#reviews) Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. [(17 mentions)](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458273&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Reputation ##### 1. Ease of Use Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. [ See 103 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459068&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good program, easy to use, lack of innovation, limited functionality" What do you like about Reputation? Haven't come across anything new, perhaps there are enhancements but not aware of them. Wonder if there is a distribution list/newsletter for new feat ![Erika S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika S.") ES Erika S. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use application" What do you like about Reputation? The application makes it easy to access reviews and surveys all in one place, shows what words are used the most and can show me how my property is do ##### 2. Review Management Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. [ See 90 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457524&qs=pros-and-cons#reviews) See Related User Reviews ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.") DM Danny M. Mid-Market (51-1000 emp.) 4.0/5 "Visually pleasing & streamlined process. No complaints" What do you like about Reputation? I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Wonderful product! So convenient!" What do you like about Reputation? It makes it easy for me to go through good and bad online reviews. It's a one stop shop to where I can send review links to customers and see what th ##### 3. Helpful Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. [ See 79 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457704&qs=pros-and-cons#reviews) See Related User Reviews ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.") DM Danny M. Mid-Market (51-1000 emp.) 4.0/5 "Visually pleasing & streamlined process. No complaints" What do you like about Reputation? I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful ![Erika S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika S.") ES Erika S. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use application" What do you like about Reputation? The application makes it easy to access reviews and surveys all in one place, shows what words are used the most and can show me how my property is do ##### 4. Centralized Reviews Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. [ See 69 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1455787&qs=pros-and-cons#reviews) See Related User Reviews ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.") DM Danny M. Mid-Market (51-1000 emp.) 4.0/5 "Visually pleasing & streamlined process. No complaints" What do you like about Reputation? I still enjoy being able to view multiple properties effortlessly, I would add that the ability to view who already responded and when is also helpful ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Wonderful product! So convenient!" What do you like about Reputation? It makes it easy for me to go through good and bad online reviews. It's a one stop shop to where I can send review links to customers and see what th ##### 5. Reputation Management Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. [ See 62 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1459009&qs=pros-and-cons#reviews) See Related User Reviews GA Giovanni A. Mid-Market (51-1000 emp.) 4.0/5 "Centralized Hub for Reputation with Room for Social Media Improvement" What do you like about Reputation? I use Reputation for managing our online listings, online reviews, internal surveys, and social media management. It acts like a central hub for all o JR Jodi R. Enterprise (\> 1000 emp.) 5.0/5 "Successful Partnership, Great Results" What do you like about Reputation? This program has made managing online reviews seemless. The partnership brought awareness to our entire organization, stressing the importance of GBP ### 5 Cons or Disadvantages of Reputation ##### 1. Improvement Needed Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. [ See 25 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458814&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good program, easy to use, lack of innovation, limited functionality" What do you dislike about Reputation? I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail GA Giovanni A. Mid-Market (51-1000 emp.) 4.0/5 "Centralized Hub for Reputation with Room for Social Media Improvement" What do you dislike about Reputation? Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understa ##### 2. Reporting Issues Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. [ See 21 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457808&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good program, easy to use, lack of innovation, limited functionality" What do you dislike about Reputation? I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail ![Danny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny M.") DM Danny M. Mid-Market (51-1000 emp.) 4.0/5 "Visually pleasing & streamlined process. No complaints" What do you dislike about Reputation? The occasional bug is still present, something like responses being duplicated on my dashboard. It is always very minor things- Truthfully I don't hav ##### 3. Review Management Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. [ See 21 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1457116&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good program, easy to use, lack of innovation, limited functionality" What do you dislike about Reputation? I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Wonderful product! So convenient!" What do you dislike about Reputation? I used to have issues with some reviews not transferring over. I don't seem to have that issue anymore. ##### 4. Missing Features Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. [ See 18 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458196&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good program, easy to use, lack of innovation, limited functionality" What do you dislike about Reputation? I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail GA Giovanni A. Mid-Market (51-1000 emp.) 4.0/5 "Centralized Hub for Reputation with Room for Social Media Improvement" What do you dislike about Reputation? Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understa ##### 5. Scoring Issues Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. [ See 17 mentions ](https://www.g2.com/products/reputation/reviews?filters%5Bsentiment_snippet%5D=1458273&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good program, easy to use, lack of innovation, limited functionality" What do you dislike about Reputation? I'd like to see a more robust leaderboard with review insights, volume and summarized requests/activity levels. Engaging AI further especially in tail ![Kim W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim W.") KW Kim W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly, Reputation Management Requires Attention" What do you dislike about Reputation? I find the whole reputation score aspect challenging. It's possible to increase our score, but maintaining it is difficult due to numerous variables b ![doug g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "doug g.") DG doug g. Mid-Market (51-1000 emp.) 4/15/2026 "Real-Time Review Alerts Boost Efficiency" 5/5 What do you like best about Reputation? I appreciate how Reputation alerts me immediately when a review is posted, so I don't need to constantly monitor the sites myself. It's great to receive help with my responses. Also, the initial setup was very easy, making the transition smoother for my team. Review collected by and hosted on G2.com. What do you dislike about Reputation? N/A Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to track online reviews. It alerts me to any posted review, so I don't need to monitor the sites myself. I also receive help with my responses, which adds value to my workflow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![RKF P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RKF P.") RP RKF P. 11/25/2025 "Effortlessly Monitors Reputation, Boosts Customer Footfall" 5/5 What do you like best about Reputation? I love how Reputation allows us to closely monitor our reputation scores, which is crucial for understanding how well we are doing and what areas might need improvement. It's extremely satisfying to see our score adjust, and it gives us a real-time view of our standing. Reputation's capability to enhance our presence on platforms like Google has directly translated to more customer footfall, demonstrating the tangible impact of maintaining a good reputation. The process of setting up Reputation was very easy, which made the transition smooth and hassle-free. This ease of use is important as it allowed our team to integrate the platform quickly without any major learning curve. The fact that Reputation actively contributes to drawing more customers through improved online reviews is an invaluable advantage for our business. Review collected by and hosted on G2.com. What do you dislike about Reputation? I would prefer to see a table of who is above us, where they are and how they are above us. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to monitor our reputation scores, leading to more foot traffic by enhancing Google reviews and allowing us to closely monitor performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite CM Christine M. Customer Service Manager Mid-Market (51-1000 emp.) 8/30/2022 "Everything I've needed it to be, even before I needed it to be!" 5/5 What do you like best about Reputation? I can micro-compare our scores, or macro-compare them to the area. I can see individual responses, reply to individual surveys, schedule social media posts, just about everything, before I even realize it's what we need to start doing more of next. The more my team uses it, the better we get! I particularly LOVE that I can see how many responses we had last year or the year before and what platforms they were on to help our score, too. Review collected by and hosted on G2.com. What do you dislike about Reputation? Some of our responses are off-kilter because of changed scores, and I'd like to be able to really tweak some of the reports, but that might be MY know-how, not a limitation of the platform! Also, some managers can get hung up in the "we need these replies" or "we need more of these customers to fill out surveys" instead of focusing on the actual customer service side- I wish the "what you should do" pages reminded them that it's not just "get more Facebook reviews" but "Remember, every one of your customers today should WANT to leave you a great review!" Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? One of my stores is constantly GREAT and Reputation keeps them up there by finding small slips before they become BIG ones. One of my stores is struggling and Reputation lets them focus on which individuals are struggling and where they may need help. Now, Reputation reminds us how many more reviews we got last year over this year, or what platforms are seeing less traffic than before, so we can focus on why we're missing those reviews. Review collected by and hosted on G2.com. Show More 11/25/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Frank B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank B.") FB Frank B. 11/24/2025 "Effortlessly Tracks Customer Feedback and Enhances Service Skills" 5/5 What do you like best about Reputation? I really appreciate Reputation for its powerful ability to track CSI scores and customer feedback effectively. This capability is incredibly valuable in resolving customer concerns, as it allows me to see and analyze customer feedback directly. With Reputation, I'm able to hone my customer service skills through repetition, continuously improving the way I address customer issues. The process is smooth and learning from customer interactions has become easier, leading to better service outcomes. Additionally, the initial setup was very easy, which made the transition to using Reputation seamless and stress-free. These benefits culminate in a strong, positive impression of the software, making me very likely to recommend it to others, as evidenced by my top rating of 10 out of 10 likelihood to recommend it to a friend or colleague. Review collected by and hosted on G2.com. What do you dislike about Reputation? N/A Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation to track CSI scores and customer feedback, resolve customer concerns, and enhance our customer service skills through repetition. It streamlines our process of responding to feedback and improves overall customer interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/10/2021 "Consistent and easy to navigate" 4/5 What do you like best about Reputation? The Reputation BL team has gone above and beyond to assist with the complexities regarding syncing and vendor issues. Review collected by and hosted on G2.com. What do you dislike about Reputation? Recognize duplication of profile information and perhaps turn off syncs on duplicate profiles Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? My team is lessening the inaccuracies of our provider's public information. We've realized the benefits of bulk uploading. Review collected by and hosted on G2.com. Show More Response from Chris Black of Reputation [Editedit](https://www.g2.com/survey_responses/reputation-review-4791894/official_response/edit) Hi! We're so happy we were able to help you out! We agree, bulk uploading is AMAZING! Thank you again for leaving us this response! 6/11/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gerald S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald S.") GS Gerald S. Pest Technician Mid-Market (51-1000 emp.) 4/15/2026 "I love the way reputation is working out in my favor" 5/5 What do you like best about Reputation? I like that you can see your work recognized by the reviews people leave Review collected by and hosted on G2.com. What do you dislike about Reputation? Nothing i dont dislike anything if you were to ask i really have to say nothing Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Its actually giving me good reviews of my service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shirley B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shirley B.") SB Shirley B. Guest Experience Director Entertainment Mid-Market (51-1000 emp.) 11/26/2025 "Effortless Setup with Outstanding Venue Insights" 4/5 What do you like best about Reputation? I find the reporting feature in Reputation particularly valuable as it allows me to gather and analyze insights effectively, which is crucial for managing our multi-location venues. I also appreciate the listing accuracy provided by Reputation, which ensures that our information remains consistent and up-to-date across different platforms. Additionally, the initial setup of Reputation was very easy, making the transition from our previous tool, Tattle, smooth and hassle-free. Review collected by and hosted on G2.com. What do you dislike about Reputation? I find that the reporting settings in Reputation could be improved, particularly with the use of global filters. I want to set an automatic date range that saves, and the current setting auto-selects the previous year, which I would like to change. Additionally, I would appreciate the ability to update the filter for all widgets simultaneously. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? I use Reputation for review aggregations and surveys, gaining venue-level insights for our multi-locations, benefiting from robust reporting and listing accuracy. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: Seller invite ![Zack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zack D.") ZD Zack D. Sales Manager Mid-Market (51-1000 emp.) 4/15/2026 "Easy, User-Friendly Way to Track Customer Feedback and Ratings" 5/5 What do you like best about Reputation? Easy to see what customer are saying about us and how they are rating the dealership Review collected by and hosted on G2.com. What do you dislike about Reputation? Honestly, nothing. Easy to respond to customers and very user friendly Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Where we are lacking in the sales and service customer experience Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chris T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris T.") CT Chris T. Tech Enterprise (\> 1000 emp.) 4/21/2026 "Simple, Quick to Use—But Needs Email Review Requests" 3.5/5 What do you like best about Reputation? Simple format makes it easy to use quickly Review collected by and hosted on G2.com. What do you dislike about Reputation? Should allow sending email review requests. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? Can't say that it is. I service the same hundred businesses every month and send the same review invites every month... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 1/11/2023 "Great for reporting. Use this platform to monitor the reputation of all properties in the portfolio." 5/5 What do you like best about Reputation? I like viewing the trends over time. Watching the competitive intelligence trends over the portfolio is so useful. Review collected by and hosted on G2.com. What do you dislike about Reputation? Reputation does exactly what we need it to do. Review collected by and hosted on G2.com. What problems is Reputation solving and how is that benefiting you? We can go login to Reputation to see an overview of each property versus having to log into each one directly. Review collected by and hosted on G2.com. 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