Reptrics
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Reptrics
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5.0 out of 5 stars
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Reptrics Reviews & Product Details

Editadmin
Oscar R.
OR
Technical Services Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reptrics?

-Easy to implement, adopt, and use

-Very receptive to feedback to improve solution

-Friendly Pricing

-Their team is all about setting you up for success Review collected by and hosted on G2.com.

What do you dislike about Reptrics?

Not much to say here, always looking forward to hear about features they are working on.

Having the opportunity to see and use from beta to now has been a joyful experience. Review collected by and hosted on G2.com.

What problems is Reptrics solving and how is that benefiting you?

-Understanding customer pain points

-Trends

-CSAT tracking

-Increasing productivity

-Understanding churn Review collected by and hosted on G2.com.

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Reptrics Overview

Editedit
What is Reptrics?

Reptrics is all-in-one Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leader to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities. Reptrics empowers customer success teams to become revenue centers rather than a cost center. Helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time. Headquartered in Florida, founded in 2019 is VC backed platform. Trusted by global clients like Hook Security, Web-est, Skill Struck, Kinectify, and many more to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with fastest implementation of tech-stack under 90 days.

Reptrics Details
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Reptrics Community
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Product Description

Reptrics is a SaaS platform that enhances customer feedback by providing customer experience data and reviews across multiple platforms including Google, Facebook, and more. With Reptrics, you can get started in minutes with customized customer experience software solutions. Our CSAT surveys are easy to use and integrate with the CRM platform that works for you. NPS will help organizations understand their customer sentiment to take real action. Gaining new reviews has never been easier with Reptrics Reviews. With Reptrics companies have a complete Customer Experience solution.

Seller Details
Seller
Reptrics
Year Founded
2019
HQ Location
Tampa, Florida
Twitter
@reptrics
6 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Kevin G.
KG
Overview Provided by:
Kevin Goodwin

Recent Reptrics Reviews

Oscar R.
OR
Oscar R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy Solution for Common Struggles"
-Easy to implement, adopt, and use -Very receptive to feedback to improve solution -Friendly Pricing -Their team is all about setting you up fo...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Reptrics Makes My Customer Success Life Easier!"
Reptrics is super easy to use. Reptrics provides a proactive, collaborative platform that I can share with my teammates. Its three-fold purpose emp...
Read more
Kevin G.
KG
Kevin G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Significantly Improved Our Customer Experience and Ratings"
Reptricss software is easy to use and their support team is amazing. It only took a few minutes to get step up and we got new reviews on the first ...
Read more
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Reptrics Media

Reptrics Demo - Onboarding
Understand your customer's needs and deliver outcomes that make your customer onboarding as seamless as possible.
Reptrics Demo - Customer 360
360° view of every account with activity timelines of every digital interaction automagically captured from new lead to loyal customer.
Reptrics Demo - Account Health
Goals, completion status, customer health, what needs to be done are visible in Reptrics Customer 360.
Reptrics Demo - Integrations
Customer Success Technology stack in one place.
Reptrics Demo - Playbooks
Customize dashboards to visualize marketing campaign data in a snap. Real-time reports on lead follow-up times, and email opens-and-clicks
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2 out of 3 Total Reviews for Reptrics

5.0 out of 5
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2 out of 3 Total Reviews for Reptrics
5.0 out of 5
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2 out of 3 Total Reviews for Reptrics
5.0 out of 5
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Verified User in Oil & Energy
AO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reptrics?

Reptrics is super easy to use. Reptrics provides a proactive, collaborative platform that I can share with my teammates. Its three-fold purpose empowers me to track customer health with automaticity, get more customer feedback with surveys while managing the customer lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Reptrics?

I wouldn't say there is a downside to using Reptrics. Reptrics is super easy to use compared to other platforms. Although it does not have the same customization that others have, but we don't need that customization. Review collected by and hosted on G2.com.

Recommendations to others considering Reptrics:

It's worth at least going through a demo to see if it's a good fit. Review collected by and hosted on G2.com.

What problems is Reptrics solving and how is that benefiting you?

I've been pleased overall with Reptrics, post onboarding. Onboarding was so easy to use with their native solutions. We needed a dedicated CSM platform that gave us more than Salesforce could alone. Also, we needed a central repository for all of our customer data (not just their CRM data). Reptrics let us eliminate our survey software due to they have NPS and CSAT built-in. They also helped us manage the customer lifecycle and identify customer churn risk and find more expansion opportunities: no more spreadsheets and lack of visibility. Review collected by and hosted on G2.com.

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Kevin G.
KG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reptrics?

Reptricss software is easy to use and their support team is amazing. It only took a few minutes to get step up and we got new reviews on the first day. Review collected by and hosted on G2.com.

What do you dislike about Reptrics?

There is not a lot to dislike. Reptrics does what they say it does for way less than other solutions. Review collected by and hosted on G2.com.

What problems is Reptrics solving and how is that benefiting you?

We have increased our volume of reviews and the star ratings by using Reptrics that has lead to more appointments. Getting more insights using the NPS and CSAT feature has been great for us to know how we are doing. Review collected by and hosted on G2.com.

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