Sanjana G.
SG
Sanjana G.
Mid-Market (51-1000 emp.)
"Easy to use and configure"
4/5
What do you like best about Reprise?

It's feel is like a real demo and I really like how we can change/modify the screens as per our convinience. I find it easy to use and it saves a lot of time for the entire team. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

It's limitations with the image and video insertion in the demo/screens Review collected by and hosted on G2.com.

Response from Karina Babcock of Reprise

It's great to hear that Reprise is helping you release demos faster by eliminating new demo build efforts. We appreciate your support and feedback and we continue to improve the platform. Thanks!

Verified User in Computer & Network Security
TC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Reprise - Guided Demo Review"
4.5/5
What do you like best about Reprise?

Friendly to use, Powerful Guides with multiple Attention Grabbing Options, We love the Masking and the Pulse Guides, these really draw attention to the elements on screen. Customer Support is really good and the agents are very attentive. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

Sometimes the guides can be a bit finicky to position, the New V4 editor has some feature disparity compared to V3 but i believe this will be rectified in future releases. Review collected by and hosted on G2.com.

Response from Karina Babcock of Reprise

Thanks so much for leaving this review and sharing the features of Reprise that you appreciate most! We're actively working on improvements to the V4 Editor - stay tuned and don't hesitate to reach out to your account team with specific questions or challenges.

Verified User in Computer & Network Security
IC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"Reprise - simple and effective"
5/5
What do you like best about Reprise?

The tool is easy to use and our team has begun to extensively use Reprise for our interactive demos on our site.

the Reprise team is also very collabrative and is very proactive in reaching out for suggestions on how to improve the product. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

there are small aspects in the v3 UI that are a little difficult to navigate, but these issues are not present in the v4 version of the tool. Review collected by and hosted on G2.com.

Response from Karina Babcock of Reprise

We're happy to hear that Reprise has been effective for your team's interactive demos, and that challenges in v3 have been addressed. Thanks!

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"A tool I didn't know we needed, and now can't live without it"
5/5
What do you like best about Reprise?

It is amazing being able to capture live experiences and then customize it to fit our use case. We have found so many uses for this tool, and we continue to. I use it every day. Support is really responsive. I wasn't involved in implementation, but as a regular user, I really enjoy this tool. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

There are some limitations and bugs, but nothing that fully diminishes my experience. Review collected by and hosted on G2.com.

Response from Karina Babcock of Reprise

We love to hear that Reprise has become an essential tool for your daily work supporting numerous use cases, and that our support team has been responsive to your needs. Thank you for sharing your positive experience!

David B.
DB
David B.
Enterprise (> 1000 emp.)
"Really great product and even better team!"
3.5/5
What do you like best about Reprise?

Reprise has the same look and feel as the actual product but allows you to anonymize data and create a great story by piecing together different screenshots of your platform UI. Really great product for the marketing/guided tour use case.

Reprise's Support team is top notch - very quick response times and white glove service. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

Editing is time-consuming and tedious... if your platform/application has a lot of tooltips and hovers built into its UI, you're going to need to capture each and every one of these hover items and individually link them to the screen you've screenshotted.

We were an early customer of Reprise; unfortunately, the platform has only become more unusable quarter by quarter. Review collected by and hosted on G2.com.

Response from Jake Sotir of Reprise

Hi David - thanks so much for taking the time to leave this honest feedback. While it's tough to hear we haven't lived up to your expectations in some areas, we deeply value your partnership and I know our team is committed to righting the ship for you here. We'll reach out to you directly to work on that together.

Verified User in Computer & Network Security
TC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Great potential for this product, with a few current limitations"
3.5/5
What do you like best about Reprise?

Extremely easy to capture dynamic, functional screens for use in demos. The ability to see working rollover states and responsive resizing of content is so much better than static screenshots. I also like that it is easy to go back to a captured screen and edit the text/content of those screens after the fact. The new beta V4 editing mode is very easy to use. The Reprise team has been great with providing support and meeting with us. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

The current V3 editing interface can be very cumbersome to use and time consuming. The upcoming V4 edit is much more streamlined. I wish the capture process would include working rollover states for flyout menus and items like that. As it stands now, you have to capture all that stuff seperatley, then piece together "clips" as layers, which do not automatically align and have to be programmed with links seperatley. Also, I wish there was a way to remember your scroll state when going between screens. Right now, when the next screen loads, it loads at the top of page. These are items Repirse reps have said they are working to improve. Review collected by and hosted on G2.com.

Response from Carrie Saracini of Reprise

Thanks for taking the time to share your valuable feedback. It's great to hear you're having success with the latest version of our editor. We're always actively working to improve usability and performance, and your review means a great deal to us. We're excited to get some of the enhancements you mentioned in the hands of users like yourself very soon. Thanks for being a Reprise customer!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Reprise for Product Tours"
4/5
What do you like best about Reprise?

I like that I can easily ad guides and link them together. A lot of the new UX updates they have made make it much easier to use the platform overall and create product tours for our demand or partner teams. With the new pricing options they have made it easier for our enterprise team to send personalize demos to customers as well and highlight only features important to them which helps a ton with longer sales cycle deals. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

I think the UI can be hard to learn for new people. I also don't love that there are only admin roles. I think having view-only roles would be cool or the ability for someone to comment feedback on a version that you can then accept or deny. Review collected by and hosted on G2.com.

Response from Carrie Saracini of Reprise

Thanks for sharing your feedback. We’re happy to hear you're enjoying the new enhancements to UX as you build tours to showcase your product line. In response to your comment about admin roles, we wanted to let you know that we do support view-only roles and we'd love to help get those set up for your team. Please contact us at support@reprise.com for assistance. Thanks for being a Reprise customer!

AA
Adil A.
Sales Engineer
Enterprise (> 1000 emp.)
"Simplifies demo or tutorials of any product"
4/5
What do you like best about Reprise?

We can highlight or add more information of any segment from our demo and also make it interactive Review collected by and hosted on G2.com.

What do you dislike about Reprise?

Not much to dislike. Sometimes it does not precisely replicate the UI/webpage when captured. Alignment issues or font changes etc. Review collected by and hosted on G2.com.

Response from Carrie Saracini of Reprise

Thanks so much for your review! We’re so glad to hear that Reprise is helping you automate and scale your demo strategy with interactive product demos. We appreciate you!

Stallon A M.
SM
Stallon A M.
Product Manager - Privacy and Risk Engineering
Enterprise (> 1000 emp.)
"Great experience using G2 Reprise"
5/5
What do you like best about Reprise?

I have used Reprise to build personalized and interactive demos for accelerating sales cycles at my firm. Until this day I am enjoying it.

The seamless experience of live demos, and end-to-end buyers' journey experience are some of the elite use cases that I am in love with.

Overall a highly recommendable platform to all working in this genre. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

I don't dislike anything about Reprise. If I get the chance to suggest anything, that would be integration. While they are doing great in integrating many experiences, there is scope for more. Review collected by and hosted on G2.com.

Response from Carrie Saracini of Reprise

Thanks for your review, Stallon. We're glad to hear Reprise is helping you accelerate sales cycles with customized, interactive demos. We appreciate you!

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great product for recording product tours"
4/5
What do you like best about Reprise?

Intuitive interface out of the box and once you learn some of the features and how to manipulate the popup instructions it's a great tool for people of varying technical literacy and experience with tour creation. Review collected by and hosted on G2.com.

What do you dislike about Reprise?

Currently it does not fully support creating mobile tour experiences of products from what I can tell from documentation. Our products work on both desktop and mobile and this feature would be a great value add. Especially when users are viewing our site on a mobile phone the tours are not optimized for a mobile experience. Review collected by and hosted on G2.com.

Response from Carrie Saracini of Reprise

Thank you for your review! It's great to hear you're finding Reprise an intuitive, powerful solution for buyer education. We appreciate your feedback, as we're always working to improve!