At Next Insurance, we value ease-of-use and flexibility, and place the utmost importance on the customer experience. Replicant has worked side-by-side with us to craft automated customer support that mirrors these values. The “Virtual Advisor” we’re developing can answer incoming calls in a surprisingly pleasant way. We've enabled customers to get help with common documents even after hours, and are excited about the potential for more end-to-end automation. On top of that, the entire Replicant team has been a pleasure to work with. Review collected by and hosted on G2.com.

There’s little we don’t like - Replicant is a smaller startup, so there are a few things they don’t yet offer that some of the bigger players in the space do (though they’re working on them!). However, their level of service, quality of product, and their commitment to finding us workarounds for now makes up for this! Review collected by and hosted on G2.com.

The team and the improvement ideas suggestions! Review collected by and hosted on G2.com.

Nothing, I like everything! I believe that this tool is very efficent. Review collected by and hosted on G2.com.

Replicant Voice has created an entirely new way to interact with our customers using voice AI. Our mission at Because Market has been to deliver something high quality and unique to older adults and to innovate our customer service experience as well. We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus. Review collected by and hosted on G2.com.

Nothing really! It's been a good experience so far Review collected by and hosted on G2.com.

Replicant's ability to help us quickly triage and prioritize high-value callers while ensuring great quality of service for all callers has been a game-changer for us. In many respects, it is like having unlimited "extra staff on-demand" available to help handle call volumes. They are also a great organization to work with and helped us sort through some of the trickier integration issues quickly and effectively. Review collected by and hosted on G2.com.

Very little. Replicant handled any challenges with grace and worked very closely with us at all steps along the way. Review collected by and hosted on G2.com.

The bot development language they developed made it easy to create and iterate on bot behaviours. Above all, the most astounding thing was the experience of talking to a bot. Replicant has created the most natural conversational bot experience I've ever encountered. Review collected by and hosted on G2.com.

It would be great if the system could support more complex customer interactions. I'm looking forward to seeing their capabilities grow along with their success. Review collected by and hosted on G2.com.