The team at Replicant is very responsive. We've needed quick turnaround times on a few projects and they've been able to deliver (ahead of schedule). From a technology standpoint, the voice AI technology is truly leveling up our call queues - we're able to intelligently route customers to the best agent for a specific question and prepare our agents with more context than ever before! Review collected by and hosted on G2.com.

Using Zendesk for the back and forth on projects isn't ideal. Responses are fast, but I've found that it's hard to convey urgency very well. Review collected by and hosted on G2.com.

Replicant offers a truly intelligent thinking machine that allows our company to remove the "busy work" type calls from our team members and open them up for true problem solving and building customer relationships. In building other AI solutions for other areas of business, I can attest that the Replicant team are true experts in their product. Their team is there to build a solution alongside you, with suggestions and insights along the way. Review collected by and hosted on G2.com.

As our company continues to scale internationally, the only downside is the lack of additional language support. We have a focus of globalizing our customer expirience in 2021, and this is one area that gets left behind. However, we have voiced this, and as a young company, they are working to roll out additional language support that would allow for further expansion. Review collected by and hosted on G2.com.

Quick turnaround times and communication Review collected by and hosted on G2.com.

The dashboard could use a bit more work and give us a little more access to make things work. Review collected by and hosted on G2.com.

Great product and service! I've really enjoyed working with the Replicant team over the past couple of months. The Replicant UI was very easy to learn. Our team was able to pull individual calls seamlessly based on various call types - dispositions, tags, transcripts, etc. We continue to meet weekly to discuss our needs as a business and implement changes to our current workflows. We've seen what the bot can do already and are excited about the growth/potential with Replicant. Review collected by and hosted on G2.com.

Replicant dashboard had limited features. Review collected by and hosted on G2.com.

I have found that the entire Replicant team is highly responsive and very customer-focused. I feel Replicant's commitment to our success, and it is clear that their success only comes with our success. Review collected by and hosted on G2.com.

We want to make our customer experience excellent and consistent regardless of the customer's home market. With our rapid global expansion, we have an ever-increasing need for Replicant to build capabilities in additional languages. Review collected by and hosted on G2.com.

They are a fantastic partner and they always assist with coming up with great solutions. Replicants staff is super friendly and very savy. Review collected by and hosted on G2.com.

We do not have control to make small script changes on our end. Review collected by and hosted on G2.com.

Replicant offers a great quality service with easy integration and fast troubleshooting/mitigation when encountering issues.

Using their service helped us reduce our costs immensely. Review collected by and hosted on G2.com.

I hope they will add support for other languages in the future. Review collected by and hosted on G2.com.

Replicant was able to develop a customized solution for a very specific use case that we hoped to automate. By implementing Replicant AI, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, Replicant provided a much more secure platform (SOC, GDPR, HIPAA and PCI compliant) while maintaining comparable quality metrics as human teammates. The Replicant team is also incredibly communicative and made both the initial pilot phase and full rollout process feel seamless. Review collected by and hosted on G2.com.

As we expand internationally, it would be great to offer languages other than English. Review collected by and hosted on G2.com.

How easy this software is to scale and integrate. Review collected by and hosted on G2.com.

Nothing, if my members are happy, I'm happy. Review collected by and hosted on G2.com.

From my experience, their customer support is what really has helped us be successful with implementing AI on our calls. Review collected by and hosted on G2.com.

Their out of the box dashboards have some limitations to customize the data you want to view. We've solved for this by integrating it into salesforce Review collected by and hosted on G2.com.