The most helpful thing about Replicant is the flexibility and extensibility options that can be employed through Replicant. There are endless possibilities to customise campaigns based on any trigger. Review collected by and hosted on G2.com.

The downside or least helpful thing about Replicant is the inability to self-configure outgoing SMS/TEXT. Replicant support is very attentive and timely but I think this should be self-configurable. Review collected by and hosted on G2.com.

The flexibility of being able to connect with customers using various channels, not only voice. They are capable of capturing so much information through various sources which accommodate our customers on a more efficient level. They work with you to customize the customer experience. They help your brand and build customer trust. Review collected by and hosted on G2.com.

Difficult to pinpoint a dislike, we have had a few hurdles to jump during our time but the Replicant team is always available and will get all hands on deck if need be. They truly make you feel like you are their only customer. Review collected by and hosted on G2.com.

Replicant takes the time to understand their partner. They are customer focused. When working with them, I have always felt like they take my feedback and concerns as a top priority. I am not just a person in a ticketing system. My CSM is available and is always trying to confirm that my expectations are being met. Review collected by and hosted on G2.com.

I wish the price were not per minute. Replicant is more expensive than the competition. Offer different pricing models that can grow with the relationship. Review collected by and hosted on G2.com.

The Replicant Dashboard analytics. Having complete visibility into how the IVA is performing on a day-to-day basis helps us to identify areas of improvement within our business processes and achieve higher levels of success for our clients. The Replicant support team has been great since day 1. They make us feel like a valued partner and not just another customer. Review collected by and hosted on G2.com.

There aren't any downsides! The quality is great, and their support level exceeds our expectations! Review collected by and hosted on G2.com.

Replicant was able to deliver two different projects faster than we expected for us in under 8 weeks handling our after-hours volume, eliminating excess costs, and helped us scale our contact center operations for our open enrollment season. With Replicant, we're able to handle more calls with less people and still deliver the same conversion rates Review collected by and hosted on G2.com.

No down sides, we love the team at Replicant as well and their Hyper care program Review collected by and hosted on G2.com.

It can deliver the dashboard based on the user's needs. It's super useful for day-to-day analysis as well. Review collected by and hosted on G2.com.

It doesn't allow us to download the data (Raw Dump) using different timezone. It gives us the data in the UTC timezone only. Sometimes, it didn't capture the data (Final disposition) as per that calling activity. Review collected by and hosted on G2.com.

Support from Replicant's technology / project teams in understanding the Conversational A.I. technology, use cases and path to implementation was fantastic! They were great at educating folks within the organization from start to finish. Review collected by and hosted on G2.com.

Nothing specifically to dislike about Replicant Review collected by and hosted on G2.com.

Launch of our automation system was seamless. Regular touchpoint meetings post-launch, to brainstorm together on how we can improve performance. Effective reporting tools. Upward trend on system performance and success. Review collected by and hosted on G2.com.

May be due to internal changes or potential low staffing, there are times where prioritization of work is needed, and some work/deadlines may be missed and require follow up. Review collected by and hosted on G2.com.

The solution has worked to improve customer experience and provide business flexibility Review collected by and hosted on G2.com.

At this time, I don't have any issues to share that I dislike Review collected by and hosted on G2.com.

You get a highly responsive and dedicate team when choosing Replicant. In under two months we took the Replicant Think Machine live with 5 use cases and quickly doubled are live use cases over the next month and 1/2. Review collected by and hosted on G2.com.

I wish they had a better plateform for ongoing communication between the business and team once you go live. They are great at meeting with you frequently but between those meetings email is the primary communication plateform for suggestions like scripting changes or any other insights you might want their thoughts or to look into. That being said, we have never had an issue with them communicating via email. You just tend to send lots of emails during the intial deployment stages. Review collected by and hosted on G2.com.