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Rep has consistently allowed us to improve our e-commerce conversion rate. The new chat GPT integration is robust and provides for expert-level questions and answers. Review collected by and hosted on G2.com.
While the back end has improved, a decent learning curve exists to get full value. However, they're actively developing and improving it. Review collected by and hosted on G2.com.
47 out of 48 Total Reviews for Rep AI
Overall Review Sentiment for Rep AI
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It's fast and takes full advantage of AI technology. It has helped me make sales. And they are flexible with support and pricing. They assess what we, as e-commerce Store owners, need and help us get there. I recommend this app fully.
I live in a time zone that makes it impossible to be online 24 hours a day. This app makes it possible to have that 24 support for my shop.
The support is incredible. I would like to thank Gabriela S. for her wonderful consideration and support. Great service! Review collected by and hosted on G2.com.
I've had a few customers get frustrated with being unable to speak directly to a human and get stuck in a cycle loop in the app. This isn't a dislike of the app. People genuinely feel like they are talking to someone. There have been more incredible experiences than not great.
I don't really know what to suggest to fix this issue. But I'm sure someone on the REP team will come up with something! Review collected by and hosted on G2.com.
What I like best about Rep AI is its ability to seamlessly integrate with my eCommerce website and transform it into a highly efficient, expert-driven platform. With proper training, it has allowed me to develop the world's expert in my unique product—Marimo moss balls. Rep AI’s behavioral insights, real-time assistance, and tailored interactions have made a significant difference in customer engagement. The platform’s UI is intuitive, and the analytics are incredibly valuable for tracking performance and refining our approach. Overall, it’s been an invaluable tool that has exceeded my expectations in every way. Review collected by and hosted on G2.com.
What I dislike about Rep AI is minimal, but if I had to pick something, it would be the occasional need for extra fine-tuning in its responses. While the integration and training were smooth, sometimes the AI needs additional adjustments to fully understand more niche or specific customer queries, especially in a unique industry like mine. However, this is understandable given the complexity of eCommerce and AI. Other than that, I’m quite satisfied! Review collected by and hosted on G2.com.
As the AI learns more and more about our prouducts it is able to help our customers make better informed decisions and purchases 24 hours a day. It has increased sales and make customers happier. The support team has been amazing also. Any question I have is answered. I love how it also integrates with so many other products also. Makes things easy. Review collected by and hosted on G2.com.
I have not been able to customize it exactly to my liking, but the upsides outweigh the downsides a million to one. This is a great product. Review collected by and hosted on G2.com.
Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out.
What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard.
But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app.
If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended! Review collected by and hosted on G2.com.
Nothing really, fantastic app and happy all the way! Review collected by and hosted on G2.com.
Easy of use, pricing, ease of implementation, and a helpful support team Review collected by and hosted on G2.com.
RepAI really exceeds in pre-order questions, needs some work on customer service or order-related questions (which they are working on) Review collected by and hosted on G2.com.
We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice.
We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do.
Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit. Review collected by and hosted on G2.com.
The learning phase is cumbersome and leads to some weird interactions with a handful customers to begin with. Review collected by and hosted on G2.com.
Rep AI is great at assisting our customers and getting them to where they need to be, whether it's support or checkout! Review collected by and hosted on G2.com.
The mobile popups were a bit bothersome for our customers but Yuval addressed the issue within 24 hours! Review collected by and hosted on G2.com.
Rep AI is very good at determining the best answer to provide to customers to keep the interaction pleasant and helpful. It does a pretty good job of answering common, everyday questions, which keeps these types of questions and scenarios from bogging down our customer service email and phone line. Review collected by and hosted on G2.com.
Rep AI needs to be fed a good amount of FAQ answers before it can reach its most effective state. However, this was expected due to the nature of it being an AI bot that learns from its interations. Review collected by and hosted on G2.com.
