I appreciate Rentvine's tenant and owner chat and messaging functionality. We have eliminated a great deal of phone calls, texting, and email communication by transitioning everyone to portal chat. This saves us time and keeps our records organized and time-stamped. Rentvine also improved tenant interaction, increased online payment adoption, and improved accounting clarity. I switched to Rentvine because its system was far more advanced and capable than Buildium at the time. Review collected by and hosted on G2.com.
Submitting a work order via the portal can only be done while logged in and online. It does not support or pull in voice, text, or email submissions. We had to source another vendor with a Rentvine integration to accomplish that. The initial setup of Rentvine was also fairly difficult. Review collected by and hosted on G2.com.
Thank you for this, and for the detail on how you're using Rentvine day to day. Cutting out phone calls, texts, and scattered emails in favor of time-stamped portal chat is a great example of what centralizing communication should do, glad it's paying off in real time saved and cleaner records. Also good to hear about the lift in online payment adoption and clearer accounting.
On work order submission: that's fair. Requiring a logged-in portal session for now is a real limitation if a tenant wants to call, text, or email one in instead, and we get why you sourced another integration to cover that gap. We'll pass this along to product. Same with the setup experience, we want that to be smoother, and this helps us see where it wasn't.
Thanks for switching, and for sticking with us as we keep building this out.
