Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Easy Utility & Rent Charges with Centralized Transaction Records"
4/5
What do you like best about RentRedi?

It's easy to post charges for utilities and rent. It keeps record of transactions in one spot. Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

It charges a $1 fee to the tenants for the transactions. Now when I look through transaction history it looks like double the transactions. Not a big deal but just a little cluttered. Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Thank you for your review & feedback! We're glad the dashboard has made it easy to see all your properties in one place, and that our support team has been quick and helpful when you've had questions. We'd love to help turn this into a 5-star experience, so we're glad you shared your thoughts on the website UI. Our team is dedicated to creating the best experience possible, and we use feedback like this to keep improving the product for landlords everywhere. Thank you for your feedback!

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Convenient All-in-One Solution with Room for Improvement"
5/5
What do you like best about RentRedi?

I use RentRedi for maintenance, applications, prequalifications, and all communications with our tenants. I also use it for accounting purposes and to keep track of our properties. I appreciate the convenience of having everything in one app, whether on my phone or desk. I really appreciate being able to call customer service during the weekdays and get help. I like it when they screen share, and they're able to promptly help you through a process if there's a problem. My tenants seem to appreciate the credit boost option. The initial setup was seamless. Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

Occasionally (not a lot) I have issues with the settings. For example, I will set up the payment order settings, and at times, it will revert back to other settings. I want it to be the payment order of oldest charges first, but sometimes it doesn't always do that. I've called RentRedi a few times about that, and they do seem to get it taken care of. But then glitches occasionally re-occur after it's been taken care of. Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Hi there,

Thank you so much for taking the time to share your experience with us! We're so happy to hear that having everything all in one place is making things easier for you. It’s also great to know your tenants are loving the credit boost feature and that our team has been able to jump on a screen share to help you out quickly when you need it.

We also want to thank you for your feedback about the glitch with the payment order settings. We completely understand how frustrating it is to have that revert back when you need it to stay on "oldest charges first." Our product and development teams are actively working on a fix to ensure these settings stay locked in place exactly how you want them.

If it acts up again before that update rolls out, please feel free to reach right back out to us so we can look into your account and get it sorted out for you. We truly appreciate you being a part of the RentRedi community!

gregg h.
GH
gregg h.
Owner/Sales Director
"Intuitive Real Estate Management Made Easy with RentRedi"
5/5
What do you like best about RentRedi?

I really like RentRedi's user friendliness. The interface is very intuitive and makes setting everything up, from leases to payments and merchant processing, really comprehensive and intuitive. Another aspect I appreciate is the back end support. When I've had a customer support claim, I can quickly get on a chat with someone who provides fabulous support and answers my questions promptly. Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

There was a little bit of a hiccup when I was in the middle of a transition between leases. I needed to collect payment for a lease that had expired, and there weren't really capabilities within the software to do that. If the development team could look into a way to handle leasing transitions, like collecting payments from expired leases or old tenants, that would be ideal. Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Hi Gregg,

Thank you so much for the 5-star review! We are so glad to hear that you find RentRedi intuitive and that our support team has been able to provide the prompt, fabulous service you deserve.

We also really appreciate your specific feedback regarding leasing transitions and the ability to collect payments from expired leases. This is a great point, and we want to make sure it gets the right eyes on it. Please feel free to reach out to our 24/7 live chat support at any time to share more details on how you’d like that feature to work. Our support team documents these conversations specifically for our product roadmap and future updates so we can continue to improve the software for you.

Thank you for being part of the RentRedi community!

David P.
DP
David P.
Small-Business (50 or fewer emp.)
"Facilitates Rent Management But Needs App Improvements"
3/5
What do you like best about RentRedi?

I like that RentRedi allows me to charge my tenants and automatically notifies them when rent is due, which is helpful. It gives them updates on when their rent is due and allows them to pay in different ways, like with a credit card or through their bank, which is really nice. I appreciate that my tenants can send maintenance requests through it and I can report their payment history through a credit reporting company. The setup was pretty easy and didn't take more than ten minutes. Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

Sometimes, I think my tenants have issues with the apps. It doesn't delete charges very well. I've had to go and delete the same charge, like, three times. Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Hi David,

Thank you for the 5-star rating on our core features like credit reporting and automated notifications. We specifically want to acknowledge your feedback regarding the difficulty you’ve had deleting charges—having to repeat an action three times is a clear friction point that we want to eliminate for you.

The fastest way to resolve a persistent duplicate or stubborn charge is to message our 24/7 live chat support. Our team documents these instances directly for our product roadmap to ensure a permanent fix. Additionally, your tenants can work directly with RentRedi customer support as well; we can troubleshoot their app issues firsthand so you don't have to manage the technical side for them.

We appreciate you giving us this feedback. It helps us keep improving the experience for you and your tenants.

JoAn M. S.
JS
JoAn M. S.
Marketing Director Union Essex Chapter
Small-Business (50 or fewer emp.)
"Streamlines Property Management with Ease, Perfect for Small Landlords"
4/5
What do you like best about RentRedi?

I love how easy RentRedi is to use and set up, as it takes no time at all. I really appreciate that it helps with listing properties to get more traction online, which aids with SEO for promoting listings. I find it useful for storing communication records and current leases, which are easy for both my tenants and me to access. The mobile and desktop applications are convenient, allowing me and my tenants to use it on different devices and access it on the go. I also like that everything is kept in one place, making management simpler. I would 100% recommend it. Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

The cost of promoting and accounting, as well as the maintenance plans, are just a little bit out of my budget. In the beginning, they did ask for management agreements, which I did not like or have readily available. Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Hi JoAn, thank you for the 4-star review and for sharing your experience!

We’re glad to hear you’re using the platform to manage your properties, and we appreciate your feedback regarding our verification process and software features.

It sounds like there was some friction around the management agreement requirement and perhaps some confusion on the value of our built-in tools.

To provide more value to our landlords, RentRedi accounting is now included for free with every subscription, so you can track your finances without extra costs. Regarding the management agreements, we require these specifically to verify landlords. These security measures and feature updates are all part of our commitment to providing you with a secure, all-in-one management tool.

We’re happy to have you with us! Please reach out to our team via our 24/7 live chat support if you need help setting up your free accounting.

Thai Hung N.
TN
Thai Hung N.
Landlord
Small-Business (50 or fewer emp.)
"Easy Setup and Simple Rent Collection"
4.5/5
What do you like best about RentRedi?

Easy to set up and to use to collect rent. Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

The fee charged to either landlord or tenant per transaction. This should be disclosed clearly up front Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Thank you for the review, Thai! We're glad the setup process and rent collection have been straightforward for your business.

On the transaction fee, it's outlined in our product materials and shown directly in the tenant app, though we're always open to making things even clearer! If you have any questions or suggestions on how to make that more visible that would help you or your tenants, our 24/7 live chat support team would love to hear them and can pass suggestions along to our product team.

We appreciate you sharing your experience with RentRedi!

Stephanie S.
SS
Stephanie S.
Procurement Analyst level II
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Streamlined Rental Management That Makes Key Tasks Easy"
5/5
What do you like best about RentRedi?

The monetization of the important duties to manage rentals. Clearly someone took historical notes and data for my ease Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

When they source some of their divisions else where, how hard it is to bridge the connections Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Thank you for the review!

We're glad to hear that RentRedi has made managing maintenance and accounting easier by keeping your historical data and key tasks organized in one place.

We also hear your feedback about bridging connections when certain services are handled through outside partners. Integrations like this can sometimes add extra steps, and that feedback is valuable as we keep working to make those connections more seamless.

If you run into a specific snag, our 24/7 live chat support team, available online or mobile, can walk through it with you directly.

Thank you for being a part of the RentRedi community!

Richard M.
RM
Richard M.
Owner
Small-Business (50 or fewer emp.)
"Effortless Rent Collection, Instant Updates"
5/5
What do you like best about RentRedi?

I really like RentRedi because I see my deposits clearly and they keep track of my deposits every month. It's very helpful to know when tenants make their deposits and a few days later, the amount reflects in my account. I don't have to deal with stories about checks being in the mail. I also appreciate that I can store my lease there and recently found out that I can get my lease signed through RentRedi instead of needing to use DocuSign. The setup was fairly easy too. Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

When I do have a question at night, I can text it. The issue is that you're getting AI answers. And you're not reaching a human being. But I usually call if I have a problem during the day. Actually speak to somebody. And they answer directly. Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Hi Richard,

Thank you for the fantastic review! We are so happy to hear that RentRedi is helping you with rent collection and that you’ve found the lease signing and deposit tracking features so helpful for your business.

We also appreciate your feedback regarding our support. While we do use AI to help provide instant answers to common questions, we want to make sure you know that we have 24/7 live chat support with real humans available! You can always ask to speak to a representative, and one of our team members will be there to assist you immediately—no matter the time. We pride ourselves on being accessible whenever our landlords need us, day or night.

Thank you again for being part of the RentRedi community!

Kelsey W.
KW
Kelsey W.
Owner/Landlord
Small-Business (50 or fewer emp.)
"All-in-One Dashboard — Incredibly Easy to Use"
5/5
What do you like best about RentRedi?

Everything I need is consolidated on the dashboard, and it's incredibly easy to use. Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

I don't like that I have to pay for REI Hub, I wish it was all in the platform. Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
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Hi Kelsey, thank you for the 5-star review!

It's great to hear the consolidated dashboard is working so well for you and that getting everyone paying through one portal has taken the chore of chasing down late payers off your plate. That kind of time back is exactly what we're aiming for.

Regarding REI Hub, it's worth knowing that RentRedi also includes free built-in accounting, with automatic expense categorization and tracking, tax-ready Schedule E reports, and real-time mileage tracking, so a lot of landlords find they can stay organized at tax time without the extra cost. Worth a look to see if it covers what you need!

Thank you for being part of RentRedi!

Wayne B.
WB
Wayne B.
Building Maintenance
Small-Business (50 or fewer emp.)
"Automatic Rent Deductions Make Payments Effortless"
4.5/5
What do you like best about RentRedi?

I don't have to worry about taking rent to office and it is automatically deducted from account Review collected by and hosted on G2.com.

What do you dislike about RentRedi?

I haven't found anything yet that has given me a problem Review collected by and hosted on G2.com.

Response from Crystal Abing of RentRedi
Edit edit

Thank you for the great review, Wayne! We love to hear that autopay has taken the hassle out of collecting rent and given you confidence that payments are coming in securely and on time. That kind of reliability is exactly what we aim to provide for landlords managing their properties day to day.

We appreciate you sharing your experience with RentRedi!