--- title: RentRedi Reviews meta_title: 'RentRedi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how RentRedi works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 161 scale: '5' date_modified: '2026-07-23' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # RentRedi Reviews **Vendor:** RentRedi **Category:** [Rental Payment Software](https://www.g2.com/categories/rental-payment) **Average Rating:** 4.3/5.0 **Total Reviews:** 161 ## About RentRedi RentRedi is positioned as the property management software for landlords and real estate investors who want clarity, control, and a smarter way to grow. It is built specifically for self-managing landlords and independent investors who want to run their rentals like a real business, with stronger visibility into performance and fewer operational blind spots. RentRedi brings rent collection, tenant screening, leasing, maintenance, and accounting into one connected system, so landlords do not have to juggle multiple tools or workflows. This creates a single source of truth for rental operations and finances, helping landlords make better decisions with cleaner data and less effort. The platform is designed to grow with a landlord’s portfolio. With unlimited properties, tenants, and teammates included, landlords can expand without worrying about added complexity or changing systems. This makes RentRedi a long-term operational partner rather than a short-term tool. RentRedi is also designed to feel approachable and intuitive. The experience is mobile-first, with clear workflows that guide landlords through key actions like onboarding a property, screening a tenant, collecting rent, or preparing for tax season. This makes it accessible for newer landlords while still powerful enough for experienced investors. Finally, RentRedi emphasizes human support alongside smart technology. Landlords have access to live chat, phone, email, guided demos, and a growing knowledge base, so they are never left figuring things out alone. The combination of clarity, scale, and support is what defines RentRedi’s position in the market. ## RentRedi Pros & Cons **What users like:** - Users commend the **responsive customer support** of RentRedi, making assistance readily available for tenants and landlords alike. (6 reviews) - Users highlight the **ease of use** of RentRedi, making it user-friendly for both landlords and tenants. (5 reviews) - Users value the **clear visibility of deposits** and seamless rent collection features provided by RentRedi. (4 reviews) - Users find RentRedi's **effective rent management** features excellent for tracking dues and ensuring timely tenant payments. (3 reviews) - Users value the **convenient online payment system** of RentRedi, appreciating the ease of rent collection and reminders. (2 reviews) - Users love the **payment tracking ease** with RentRedi, enabling clear visibility of tenant deposits and convenience. (2 reviews) - Users appreciate the **robust property management features** of RentRedi, simplifying portfolio expansion and organization. (2 reviews) - Applicant Screening (1 reviews) - Business Management (1 reviews) - Chat Support (1 reviews) **What users dislike:** - Users report **poor customer support** with RentRedi, experiencing delays and inadequate responses to critical issues. (5 reviews) - Users find **missing features** on RentRedi hinder usability, causing frustrations in property management tasks and support issues. (3 reviews) - Users face significant **payment issues** with RentRedi, including delays and unauthorized access to accounts causing financial harm. (3 reviews) - Users find **poor usability** in RentRedi, struggling with glitches and slow processes that hinder effective property management. (3 reviews) - Users express concerns over **communication issues** with RentRedi, citing poor customer service and unresolved problems. (2 reviews) - Users criticize the **high cost** of RentRedi, especially when customer service fails to meet expectations and support is lacking. (2 reviews) - Lease Management (2 reviews) - Slow Performance (2 reviews) - Technical Issues (2 reviews) - Tenant Issues (2 reviews) ## RentRedi Reviews ### 1. RentRedi Makes Managing Tenants and Rentals Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about RentRedi?** RentRedi help me set up all my tenants info and help me run my small rental units in a way it is very helpful for people as busy as I am running 3 business and the charge for this service is unreal, always very helpfull and accomodating. **What do you dislike about RentRedi?** Time zone is different, and when you travell it makes it more complicated to find quick help **What problems is RentRedi solving and how is that benefiting you?** Saves time and money and keeps landlord easily organized! **Official Response from Crystal Abing:** > Hi there, Thank you so much for taking the time to share your experience! We are thrilled to hear that RentRedi is helping you stay organized and save time while you manage your three businesses—that is no small feat! To make sure you can get help whenever you need it, no matter where you are traveling, we offer 24/7 live chat support, so you can reach out to our team at any hour for quick assistance. We’re happy to be part of your growth as a landlord. Thanks for being part of the RentRedi community! ### 2. One-Stop Solution for Rental Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Austin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about RentRedi?** I like RentRedi because it's a one-stop shop for managing rental properties. It saves me time by creating listings and managing payments effortlessly. The initial setup was so easy that I can't even remember it! **What do you dislike about RentRedi?** I dislike the turnaround time for receiving payments. I’d like to receive the funds from tenants faster once they pay. **What problems is RentRedi solving and how is that benefiting you?** RentRedi helps me with tenant reviews, property listings, and a rent payment portal, saving time from creating listings and managing payments. **Official Response from Crystal Abing:** > Hi Austin, thank you for the 5-star review! We’re so glad to hear that our setup was seamless and that we’re saving you time on your listings and payments. We hear you on the payout speed—waiting for funds to clear can be a major pain point for property owners. To address this and help our landlords get paid faster, we implemented 2-day business funding for all our landlords. This significantly cuts down the industry-standard wait time so you can keep your cash flow moving without the delay. We are committed to making RentRedi the fastest engine for your rental business. If you haven't seen the 2-day funding reflected in your account, please reach out to us at support@rentredi.com so we can look into it for you! ### 3. Effortless Property Management with RentRedi **Rating:** 5.0/5.0 stars **Reviewed by:** Viviana F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about RentRedi?** I find RentRedi super easy to use, which is great for property management. My tenants are also happy with how easy the application is to use. The initial setup was super easy as well. **What do you dislike about RentRedi?** I guess the ledgers sometimes are not as clear for the tenants to understand. **What problems is RentRedi solving and how is that benefiting you?** RentRedi helps me keep track of tenants' needs and monthly lease agreements. It's super easy to use, and tenants find the application easy too. **Official Response from Crystal Abing:** > Hi Viviana, Thank you so much for taking the time to share your experience with RentRedi! We are thrilled to hear that you find the platform easy to use and that your tenants are having a smooth experience with the application process. Making property management "effortless" is exactly what we strive for. We also appreciate your candid feedback regarding the tenant ledgers. We want the experience to be as clear for your tenants as it is for you. If you have specific suggestions for making them clearer, please don't hesitate to reach out to our support team via our 24/7 live chat support. We’re always looking to improve based on your needs! ### 4. Streamlined Rent Payment with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ali C. | Owner **Reviewed Date:** April 14, 2026 **What do you like best about RentRedi?** I really like the super easy payment feature in RentRedi. It's a streamlined service that I've never been given from a property manager or landlord before. The initial setup was also so easy. **What do you dislike about RentRedi?** Nothing **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to pay rent online automatically, avoiding checks and receive automatic updates. It's a really user-friendly service. **Official Response from Crystal Abing:** > Hi Ali, thank you for the fantastic review! Our team works hard to keep the initial setup simple, so it’s great to hear that was a highlight for you! ### 5. Great for Paying Rent in Advance, but Confusing Payment Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about RentRedi?** I like that I am able to pay my rents months in advance and that I can report on time payments to credit bureaus to up my credit score. **What do you dislike about RentRedi?** I constantly get notifications that I have paid random amount when I have not such as $775 or $800. Neither of these are my actual payment amounts. **What problems is RentRedi solving and how is that benefiting you?** It is solving the issue of not being able to keep track of which months I have paid in advance. It gives me an overview of what months I need to still pay. **Official Response from Crystal Abing:** > Thank you for sharing your experience! It’s wonderful that you’re taking advantage of the credit reporting feature to boost your score. However, those 'random' amount notifications sound frustrating and definitely shouldn't be happening. We want to make sure everything is accurate, please reach out to our support team so we can investigate why you're receiving those specific alerts and get that cleared up for you! ### 6. RRR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about RentRedi?** Its a ine stop shop, the easy of collecting payments and set up for tenants. **What do you dislike about RentRedi?** The site isn't very user friendly. Certain sections I'm not sure if I can just search through w/ out the fear of making changes that will be seen by renters **Recommendations to others considering RentRedi:** I assumed RR also provided lists of local maintenance companies to be used if necessary. It thats your thought as well, be advised that's not the case. **What problems is RentRedi solving and how is that benefiting you?** Automating the property management side of landlording **Official Response from Crystal Abing:** > Hi there, thank you so much for being a long-time RentRedi partner! We love hearing that our "one-stop-shop" approach and payment collection tools have helped automate your property management. We appreciate your honest feedback regarding the user interface. We want you to feel completely confident while navigating your dashboard without the fear of making accidental live changes. To help with this, please remember we offer 24/7 live chat support—our team is always happy to walk you through any section of the site in real-time! Regarding your note on maintenance, we do have maintenance services designed to bridge that gap. You can sign up to have your maintenance requests sent directly to professional vendors for repairs, all managed right through your RentRedi dashboard. Please reach out to us via chat if you’d like help setting that up or if there is anything else we can do to make the platform work better for you! ### 7. Easy to Use with Great, Responsive Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sangbum L. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about RentRedi?** It is very easy to use. And the customer service is great - they always provide the information that I need on time. **What do you dislike about RentRedi?** Login process is kind of difficult. I think they can improve mobile app interface **What problems is RentRedi solving and how is that benefiting you?** Rentredi is very helpful in terms of managing tenant interface. I don't need to contact my tenant about rent update or lease questions. **Official Response from Crystal Abing:** > Hi Sangbum, Thank you so much for the kind words and the 5-star rating! We are so happy to hear that you find RentRedi easy to use and that our customer service team has provided the timely support you need. We also really appreciate your candid feedback regarding the login process and the mobile app interface. We are always looking for ways to streamline the experience for our landlords. Please feel free to reach out to our 24/7 live chat support at any time to share more specific details on these improvements; our support team documents all user feedback directly for our product team to review as they plan future updates. Thank you for being part of the RentRedi community! ### 8. Smooth Rent Collection with an Intuitive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher B. | Accounting Manager - Special Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about RentRedi?** I appreciate that RentRedi is straightforward and has a clean user interface. The rent collection process is smooth, which makes managing tenant payments much easier. **What do you dislike about RentRedi?** The process for entering lease extensions and increased rents is clunky. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi to collect rent, e-sign leases, and store signed agreements. It automates rent collection and enforces late fees, which simplifies managing tenants. **Official Response from Crystal Abing:** > Hi Christopher, Thank you for the 4-star review! We’re so glad to hear that RentRedi is making your rent collection and lease signing process smoother. We appreciate your feedback regarding lease extensions and rent increases. We understand that the multi-step process for entering manual lease updates can feel clunky. We are currently prioritizing workflow improvements to reduce the number of clicks required for common management tasks like these. Your specific experience is exactly what we need to see; please submit your feedback via our 24/7 live chat in your dashboard, and our team will add your notes directly to our upcoming product ideas list. We are committed to making every part of RentRedi as intuitive as our rent collection tools. We value your partnership and look forward to continuing to simplify your tenant management! ### 9. Efficient Rent Collection with Room for Affordability **Rating:** 2.5/5.0 stars **Reviewed by:** Richard J M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about RentRedi?** I like that with RentRedi, I don't have to chase down tenants for their checks, and the transfers are usually quick into my account. **What do you dislike about RentRedi?** I think the cost of using RentRedi could be lower. **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi for collecting rent. I don't have to chase down tenants for their checks, and transfers are usually quick into my account. **Official Response from Crystal Abing:** > Hi Richard, we appreciate the honest feedback and are glad to hear that our rent collection and quick transfers are making your life easier. We hear your concern about costs, and we want to ensure you're getting the most value out of your subscription. Unlike many other platforms that charge per unit or increase your rates as your portfolio grows, RentRedi offers unlimited units for a flat fee. This means your costs stay exactly the same whether you have 1 property or 100. When comparing our flat-rate pricing to the per-unit fees of other software, our goal is to remain one of the most affordable options for growing landlords. To help you and others maximize this, we are investing in more automated reporting features so you can see your ROI more clearly within the app. We want to ensure that as you scale, RentRedi becomes even more cost-effective for you. If there’s a specific feature you feel is missing that would make the price feel more worth it, please reach out to us at support@rentredi.com. ### 10. Best Property Management App for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about RentRedi?** I have been using it for over 5 years now, and it has gotten better every year with added features and improved usability. It was easy to adopt, and the customer support has been very responsive whenever I have reached out to them. **What do you dislike about RentRedi?** Any dislikes or features I wanted were addressed with an update at some point. **What problems is RentRedi solving and how is that benefiting you?** Before, I had to go through another app to screen tenants, but RentRedi has incorporated a screening process into its leasing workflow, which centralized all the applicants' information. **Official Response from Crystal Abing:** > Hi there — thank you so much for taking the time to share this. It truly means a lot. Hearing that RentRedi has supported you for over five years — and continued to grow with you — is exactly what we aim for. Building something that’s easy to adopt, improves every year, and actually earns a place in your day-to-day work is what drives our team. We’re especially glad the built-in screening and centralized leasing workflow have helped you stay organized and make confident decisions. That shift — from juggling tools to working from one clear system — is where landlords start saving time and gaining peace of mind. Thanks again for trusting RentRedi as part of your business. We’re excited to keep building alongside you. ### 11. Easy Rent Payments with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about RentRedi?** They make it really easy to pay my rent on time and have an easy to use interface **What do you dislike about RentRedi?** Some menu items can be hard to find, but overall its a good interface **What problems is RentRedi solving and how is that benefiting you?** They make it easy to pay rent and build credit outside of any bias the landlord may have. **Official Response from Crystal Abing:** > Hi Scott, Thank you for the 5-star rating! We are so glad to hear that RentRedi is making it easy for you to build your credit and pay rent on time. I also specifically appreciate you mentioning that some menu items can be hard to find; navigating your payment dashboard should be as seamless as the payment itself. As we add more tools for tenants—like credit boosting and renter’s insurance—our menu architecture grows, which can occasionally make specific legacy settings feel buried. If you ever find yourself hunting for a specific setting, the fastest way to get an answer is via our 24/7 live chat support. Our team can provide a direct pathing guide immediately. Furthermore, we document every "where is this?" question directly for our product roadmap to help us simplify the interface in our future updates. We are committed to maintaining a user-friendly interface that matches the ease of our payment system. Feedback like yours ensures that as we grow, we don't trade simplicity for functionality. We appreciate you sharing this—it helps us keep improving the experience for every renter. ### 12. Effective Tenant Management with Minor UI Flaws **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about RentRedi?** I like RentRedi for its ease of use, which makes managing rental properties and collecting rent straightforward. The initial setup was also fairly simple, which I appreciate. **What do you dislike about RentRedi?** UI is a bit busy **What problems is RentRedi solving and how is that benefiting you?** I use RentRedi for tenant management and rent collection, and I appreciate its ease of use. **Official Response from Crystal Abing:** > Hi Patrick, thank you so much for the 4-star review! We love to hear that RentRedi has made managing your properties and collecting rent straightforward and that your initial setup was simple. We also appreciate your honest feedback regarding the UI. We’re always looking for ways to streamline the experience, and we’d love to hear more of your thoughts. Please feel free to submit your specific design feedback to design@rentredi.com so our team can review it for future updates. We appreciate you being a part of the RentRedi community! ### 13. Worry-Free Payments Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about RentRedi?** I like best about RentRedi that there is auto pay. **What do you dislike about RentRedi?** The website can be a little confusing to navigate. **What problems is RentRedi solving and how is that benefiting you?** RentRedi is solving the problem of collecting rent monthly on time. **Official Response from Crystal Abing:** > Thank you for your review! We’re glad to hear that autopay is making your payment collection 'worry-free'—that’s exactly why we built it. We hear you on the website navigation. We don't want the platform to feel confusing, so we are currently redesigning our dashboard layout and updating our in-app search tools to make finding what you need much more intuitive. Our goal is to ensure the software is as easy to use as the autopay feature itself. If there’s a specific part of the site where you’re hitting a wall, please reach out to us at support@rentredi.com. We’d love to hear your specific feedback so we can address it in our next round of updates! ### 14. Serious Security Flaw – $3,200 Stolen from My Account **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about RentRedi?** I’ve used RentRedi for several years and, up until recently, had no complaints. The platform has been a convenient and reliable tool for managing my properties — I had no reason to question its security or functionality. Unfortunately, after experiencing a serious incident where $3,200 in rent was stolen due to unauthorized access to my account, it's hard for me to think of anything positive to share at this time. The lack of alerts or safeguards around changes to banking information is alarming, especially for a platform handling financial transactions. **What do you dislike about RentRedi?** I’ve been using RentRedi to manage my rental properties, but unfortunately, I recently experienced a serious issue where $3,200 was stolen due to unauthorized access to my account. Someone gained access, changed the banking information, and redirected a tenant’s rent payment. Despite promptly reporting the incident, I was told there was no breach of RentRedi’s or Stripe’s systems and that the activity happened through valid login credentials. As a landlord who relies on this platform to manage sensitive financial transactions, I find this deeply concerning. Security measures should not just stop at deflecting responsibility—there should be proactive safeguards to alert users to suspicious changes, especially when bank account information is updated. I’ve worked hard to establish trust with my tenants, and this breach has not only caused financial harm but has also compromised that trust. I hope RentRedi takes stronger action moving forward to protect its users. At the very least, landlords deserve better protection and transparency. **What problems is RentRedi solving and how is that benefiting you?** It used to be a way for me to collect payments until I lost $3200 through their platform. **Official Response from Crystal Abing:** > Please know that we greatly appreciate your partnership with us. Our escalations team has worked with you regarding this case and I think it’s important to address the security of your account. RentRedi has multiple security measures in place. On top of being compliant with the strictest industry standards, RentRedi encrypts all sensitive data We offer Multi Factor Authentication, and its implementation predates this fraud incident. It is enabled by the customer. When sensitive payment account information is changed, we require the customer to verify this change. Additionally, RentRedi has not experienced any data breaches. The unauthorized change made to your account was initiated by someone who had access to your email as a 6-digit verification code was used to confirm the change. Though we do all we can to protect your account, we cannot protect your email address and other external accounts. The bad actor was able to delete the safeguards that were sent to the email address on file because the breach was external. Please know that your account's security remains our top priority, and we are committed to helping you prevent further incidents. Please reach out to our support team if we can help implement further security measures. support@rentredi.com (646) 741-9393 ### 15. Poor Customer Service, and lack of responsiveness. **Rating:** 0.0/5.0 stars **Reviewed by:** Nickalaus A. G. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about RentRedi?** I think that it is a good start but lacks the best of the market **What do you dislike about RentRedi?** Support was horrible. They are not well trained, they do NOT call you back. I personally left 3 messages and never got the first phone call back. It has been over a month. They only want to refer you to self help articles, which for a paid for service, you would rather not spend all day reading a bunch of self help articles that are lack luster. I also did not like that they FORCED you to sign up for their merchant account services. They get paid for this so that is why they FORCE you to do it. It is a bad business model when you are paying for services already. Not a customer centric company **Recommendations to others considering RentRedi:** Look Elsewhere **What problems is RentRedi solving and how is that benefiting you?** I have not solved any problems with RentRedi just created more problems, there are no known benefits from my experience. They are still holding my money hostage **Official Response from Crystal Abing:** > Hi Nickalaus! First off, we want to extend our sincerest apologies that RentRedi hasn’t lived up to your expectations. We take comments very seriously and use them to help us improve and provide a better experience for our customers. RentRedi takes a lot of pride in our customer's success, so I've notified our support team and they will be following up with you to hopefully get more feedback and address any concerns you have. We’d love the opportunity to help resolve the issue and make your experience with RentRedi better. Thank you again for bringing this to our attention, we always appreciate hearing feedback from our customers. ### 16. I have been paying this platform for over a year just to deal with their incompetence **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about RentRedi?** They are quick to receive their monthly subscription and charge fees, that process is easy and quick. **What do you dislike about RentRedi?** I wanted to share my experience with the RentRedi platform, as I've encountered several issues that have impacted my satisfaction. Firstly, the platform lacks many essential features that would enhance usability.However, the most concerning aspect has been the unprofessionalism in their customer service. I have been trying to resolve an issue regarding a deposit from one of my rentals for the past three weeks. Despite providing them with a statement to show that I have not received the rent, they continue to hold the deposit due to their slow account verification process.In light of these challenges, I have found a more suitable platform that not only offers a greater range of features but also eliminates ACH fees. This new platform includes a built-in AI that generates compliant leases for each state and audits existing leases, which will significantly streamline my operations. **What problems is RentRedi solving and how is that benefiting you?** None **Official Response from Crystal Abing:** > Hi there, Please know that we appreciate your feedback as it helps us grow as a platform. You mentioned essential features missing from the service and delayed account verification, but this doesn't align with our service. We have a host of essential features such as automatic late fee rules, autopay, month-to-month charges, credit boost, credit card and ACH processing, maintenance requests, tenant screenings, listings, and member perks to name a few. Additionally, bank account verification can be completed same day. We would like to hear from you so we can ensure you're able to access all that RentRedi has to offer. Please reach out to our support team! support@rentredi.com (646) 741-9393 ### 17. TERRIBLE CUSTOMER SERVICE **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about RentRedi?** They refused me access because I already had a stripe account registered prior to using their platform. So there's nothing I like about the app. **What do you dislike about RentRedi?** Terrible customer service and incompetent people working ontheir team. Their platform signs you up for a STRIPE account and they claim to have an “underwriting” department. However, if you have an existing STRIPE account they’ll cut you off and refuse to communicate instead of simply offering customer service and connecting your existing stripe account. This is incompetence at its finest. How do you run a tech startup and cannot figure out how to connect a STRIPE account to your users accounts and why would doing such be a “high risk?” They make absolutely no sense and have ZERO problem solving skills. It’s like a bunch of toddlers are running this app. If someone would just get on the phone to communicate like a regular functioning adult, things could be resolved. SAVE YOURSELF TIME AND SIGN UP FOR INNAGO INSTEAD OF RENT REDI. **What problems is RentRedi solving and how is that benefiting you?** Payment acceptance connected to an app to organize units. **Official Response from Crystal Abing:** > Hi there Angela, We do apologize for the frustration this situation caused, but your account was not blocked due to your existing Stripe account. RentRedi partners with Stripe for client verification and your account raised red flags in the Stripe verification system that could not be ignored. As a security message, we can not disclose the exact reasoning behind the security risk. We refunded you the cost of your subscription and informed you of the decision by email and phone call. Though we had to part ways, we wish you the best on your future endeavors. ### 18. As easy to use as you are hoping **Rating:** 5.0/5.0 stars **Reviewed by:** Josh J. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about RentRedi?** Everything is really easy to set up and use. Filling vacancies really intimidated me, but marketing properties and screening tenants with RentRedi is actually easy and effective. **What do you dislike about RentRedi?** As a software engineer by trade, there are aspects of the UI / feature flexibility that I notice still need to mature. That being said, I've been using the product long enough to see continuous improvements, and I don't struggle to manage my properties, and support is very helpful. **What problems is RentRedi solving and how is that benefiting you?** Listing my properties on RentRedi gets them on a lot of sites that drive plenty of high quality leads. The tenant screening feature and very thorough credit/ rental/ criminal checks helps me zero in on tenants that don't give me problems. Tenant onboarding tasks like signing leases and collecting fees/ deposits/ rent is a breeze. Tenants love the automated reminders and maintenance request portal. I feel like I am offering my tenants a high end experience, and I don't need a support staff to do it. **Official Response from Crystal Abing:** > Thank you so much for sharing your experience with RentRedi! We're thrilled to hear that our platform has made filling vacancies easier and more effective for you. It's great to know that our marketing and tenant screening features are helping you manage your properties with confidence. We appreciate your feedback regarding the UI and feature flexibility. As a software engineer, your insights are incredibly valuable, and we're glad you've noticed our continuous improvements. We’re committed to evolving our platform to better meet your needs. We're also happy to hear that our listing and tenant screening features, along with the tenant onboarding tools, are making a real difference in your property management process. Your tenants enjoying the automated reminders and maintenance request portal is fantastic news—we aim to make both landlords and tenants feel supported. Thank you for trusting RentRedi with your property management needs, and please don’t hesitate to reach out if there’s anything more we can do to assist you! ### 19. Using RentRedi has made managing rentals easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alanna L. | Landlord, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about RentRedi?** It is user friendly and easy to use for me and for my tenants. And if you do have an issue or a question, they are readily available to assist. **What do you dislike about RentRedi?** I have not encountered anything that I dislike at this point. I've had a great experience so far. **What problems is RentRedi solving and how is that benefiting you?** Collecting rent with little involvement from me which saves me time. **Official Response from Crystal Abing:** > Thank you for your fantastic review! We're so glad to hear that RentRedi has been easy to use for both you and your tenants. Saving you time and making rent collection seamless is exactly what we aim for! If you ever need anything, our team is always here to help. Happy renting! ### 20. Very convenient and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Ingrid P. | Landlord. Executive Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about RentRedi?** It’s ease of use. I also like the tenant option as well. **What do you dislike about RentRedi?** How long it takes for rent to be deposited. **What problems is RentRedi solving and how is that benefiting you?** Managing my properties makes the process easier for me so I don’t have to stress or use multiple resources **Official Response from Crystal Abing:** > Thanks so much for your review! We're glad to hear you’re finding RentRedi easy to use and helpful for managing your properties—especially with the tenant experience as well. We also appreciate your feedback on deposit timing. Good news—we now offer 2-day funding for rent payments, so you can receive your deposits even faster. We’re always working to improve the platform and make things as smooth and efficient as possible for landlords like you. Thanks again for being a part of the RentRedi community! ### 21. A Good Property Management Program that needs some Work **Rating:** 3.5/5.0 stars **Reviewed by:** Roland S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about RentRedi?** Its easy to use. Customer service is awesome. They are quick to answer and to make sure they fully answered or shown the user how to do it. It's great to have the maintenance view that allows the renter to view also and to request service. **What do you dislike about RentRedi?** The Accounting portion requires a login and opens up in another view. Would be nice to stay in the same RentRedi program to access the accounting. The document upload should automatically state that there is a maximum document size. The Dashboard shoud allow the user to resize the different widget views (like Rent) and also minimize the widget views you don't use a lot like Prequalifications and Applications. The View All Renters should allow the user to choose whether the option Show Balance Due continually display or not per the user instead of having to choose each time the window is opened. The Maintenance tab should allow dated updates to current maintenance requests so tenants can see progress is being made on their request. On the Maintenance Request window, the Status column shows Labor Cost and Material Cost. I can't tell if the Tenant can view this part or not so I am not using this since I don't want the tenant to see what I am spending. **What problems is RentRedi solving and how is that benefiting you?** Combining several apps I've been using into 1 portal. Reducing the cost of the software I'm using (previous Quickbooks Online user) **Official Response from Crystal Abing:** > Hi there Roland, Thank you for the feedback! These changes do take time to implement, but I think they can be strong improvements to the platform. I'll be passing these feature requests onto our development team. Thank you for growing with us! If you have any other feedback, please reach out to our support team. support@rentredi.com (646) 741-9393 ### 22. Great for rent collection **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about RentRedi?** Great for rent collection and reminding tenants to pay **What do you dislike about RentRedi?** Unorganized 1099ks causes frustrations. Would be nicer if they grouped by apartment **What problems is RentRedi solving and how is that benefiting you?** Rent collection and lease signing **Official Response from Crystal Abing:** > We really appreciate you sharing your experience and feedback! Helping landlords like you save time and stress is what we’re all about. ### 23. Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca S. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about RentRedi?** I love that RentRedi has all the features I need and that there's a great team to help guide me through the details. Erentpayments became part of their system and was a huge motivator in making the switch from apartments.com. I used erentpayments in the past and I like the ability to customize late fees. This alone has paid for itself and helps offset my costs for REIHUB. The initial desire to switch came from the partnership with REIHUB for bookeeping. REIHUB is also outstanding and any questions I've had about REIHUB were able to be answered by the RentRentredi folks via chat. I'm looking to expand my portfolio and using an Excel spreadsheet wasn't cutting it. The literal paper shuffle is dizzying. Keeping receipts with transactions and being able to track everything by bank account and property keeps me organized and it's easy. **What do you dislike about RentRedi?** The 3 day hold on funds can be really confusing to tenants when they've paid but the money is still in their account. I had a deposit initiate and it failed even after the money hit my account. This was due to the long hold period and the tenant putting through 2 payments by mistake. Not a dislike but I would love to see receipt/ invoice OCR merged with REI HUB. To be able to scan a stack of receipts and be prompted to match them with transactions would be HUGE. It's a needle in a haystack of receipts to find a transaction or vice versa to match to. Microsoft Excel offers this in their PowerAutomate software and was a big comparison consideration. Ultimately I'm banking on comanies using more AI and more automation to incorporate this. I'll keep requesting it because I think it would be a HUGE benefit. **What problems is RentRedi solving and how is that benefiting you?** RentRedi is helping me do my own bookeeping in a more detailed and organized manner and it's helping me collect late fees more effectively. **Official Response from Crystal Abing:** > Thank you so much for your comprehensive review and for highlighting the outstanding aspects of our customer service! 🌟 We're delighted to hear that RentRedi has been a valuable addition to your property management toolkit and that the integration with eRentPayment and REIHUB has made such a positive impact on your operations. It's fantastic to know that you’re finding it easier to stay organized and manage your portfolio with our platform. We understand that transitioning from Excel and handling the "paper shuffle" can be a challenge, so we're thrilled that RentRedi is helping you streamline your processes. Regarding the 3-day hold on funds, we appreciate your feedback. We understand how this can be confusing for tenants, and we’re actively exploring ways to make this process clearer and more efficient. Thank you for sharing your experience with the deposit issue as well; it’s valuable insights like these that help us improve. Thank you again for your detailed feedback and for choosing RentRedi! If you ever have more questions or suggestions, please don’t hesitate to reach out. We’re here to support you as you expand your portfolio and continue your journey in property management. 😊 Best regards, The RentRedi Team ### 24. When it is time to take the reins, this helps! **Rating:** 5.0/5.0 stars **Reviewed by:** Lissette R. | Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about RentRedi?** Their responsiveness and eagerness to answer questions soar well above expectations. For all accounts, this fills the software and systems gap for landlords who want to self-manage. I fully expected the learning curve to be bumpy, bruising, and completely self-directed. The support was refreshing and has been much appreciated. **What do you dislike about RentRedi?** There is not much to dislike. I believe they even have a referral code with some savings for you. I am happy to look that up for you if you are considering their product. The price is very low with additional services available a la carte. I suppose those whom are not prepared for that part can find it discouraging. **What problems is RentRedi solving and how is that benefiting you?** RentRedi has helped my tenants with services and payment options that mimic those they had with my previous property manager at a fraction of the cost annually. Tenants enjoy some payment options at slightly lower fees. They also can access their accounts, report and schedule maintenance, and send communications directly through an app. https://app.rentredi.com/signUp/OUT879 **Official Response from Crystal Abing:** > Hi Lissette, we're so happy to hear that our customer service team was able to help you answer any questions you had and that you're able to see the benefits of managing with RentRedi! Thank you for this rating and review! ### 25. RentRedi doesn't work with all major browsers. They will NOT refund your money. **Rating:** 0.0/5.0 stars **Reviewed by:** Douglas K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about RentRedi?** There is no upside; I would not recommend it. **What do you dislike about RentRedi?** It does not work in Safari which is the main browser for Apple products. They do not tell you this on their website. They want you to run Chrome. If you have signed up for a year subscription they will not refund your money. Customer Support does nothing to resolve issues. This is a clear indication that their website builder is not making any effort to produce a product that work across all browsers. There is no preview function to preview your rental listing before publishing it to the public. This should be a basic function. Limited functionality relative to charging different types of deposits and whether they are refundable or not. For example, a pet deposit would be fairly standard. You can't define acceptable pet, acceptable breeds etc. you would have to write all of this information into the general description which isn't conducive for a clean listing that is easy for potential renter to scan for information. **What problems is RentRedi solving and how is that benefiting you?** The product has no benefit. **Official Response from Crystal Abing:** > Hi Douglas! Thank you for reaching out and letting us know about your experience. We take each customer's feedback seriously and have reached out to contact you for further clarification! ### 26. Exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Commercial Real Estate Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about RentRedi?** RentRedi is so user friendly that today is the first time after over a year of using RentRedi, that I needed to contact customer support and the support that I needed was for one of our new tenants that had not completed his application. I called RentRedi and chose the option of a callback when my turn in the queue came up. I received the callback as promised and Julia was great and listening and helping. What impressed me most was that she followed up with my tenant and then sent him an email and email to me too summarizing what she had done to assist. Thank you Julia and RentRedi! **What do you dislike about RentRedi?** So far, there isn't anything that I don't like about RentRedi. **What problems is RentRedi solving and how is that benefiting you?** Credit applications for new tenants. **Official Response from Crystal Abing:** > Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with RentRedi and found it so user-friendly. It's great to know that our support team could make a difference for you and your new tenant. Julia will be thrilled to hear your kind words! We always strive to ensure our customers get the help they need promptly and thoroughly, so it’s fantastic to hear that Julia’s follow-up and communication was useful for you. We appreciate your trust in us and look forward to continuing to support you and your tenants in the future. Thanks again for choosing RentRedi! 🚀 Best regards, The RentRedi Team ### 27. User friendly, great help **Rating:** 5.0/5.0 stars **Reviewed by:** katelyn b. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about RentRedi?** It was quick to get up and running when we listed a house a lot faster than expected. The staff was quick to support and help as I started. It keeps everything in one place I don't have to be up on my tenant to submit payment, they can set up auto pay **What do you dislike about RentRedi?** Nothing so far. I have not had any complaints so far. I started using it 3 months ago and it has been great so far **What problems is RentRedi solving and how is that benefiting you?** All in one place, quick tracked ach payments, auto payment to never forget **Official Response from Crystal Abing:** > Thank you for sharing your experience with RentRedi! We're delighted to hear that you found it quick and easy to get started, especially when listing your property. It's great that the support from our team helped you get up and running smoothly. We're also glad that the all-in-one platform and features like auto payments have made managing your property more convenient. Knowing that RentRedi is helping you keep everything organized without any hassles is exactly what we aim for. We’re thrilled that your experience has been positive so far, and we’re here to ensure it stays that way. Thanks again for your feedback and for choosing RentRedi! ### 28. Skeptical, but now I’m sold **Rating:** 5.0/5.0 stars **Reviewed by:** Ann K. | Property owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2024 **What do you like best about RentRedi?** I appreciate the ease of use via my app or computer. I also appreciate the experience of both the landlord and tenants. Customer service is excellent. **What do you dislike about RentRedi?** Can't think of anything. I initially didn't want it at all (the company I was using was sold), but the conversion has gone well and the product is better. **What problems is RentRedi solving and how is that benefiting you?** Getting the rents (they send reminders) and having rent rolls available. **Official Response from Crystal Abing:** > Thank you for sharing your positive experience with RentRedi! We're glad to hear that the conversion has gone well and that the product has exceeded your expectations. We're here to help with any future needs you may have. ### 29. OUTSTANDING **Rating:** 5.0/5.0 stars **Reviewed by:** Jashanpreet S. | PROPERTY MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2024 **What do you like best about RentRedi?** Their customer support is outstanding! Whenever I had inquiries, their team responded promptly with clear and detailed solutions. **What do you dislike about RentRedi?** FOR ME ITS GREAT EXPERIENCE WITH RENTREDI APP. **What problems is RentRedi solving and how is that benefiting you?** IT HELPS TO GET EVERYTHING DONE , SO QUICK. **Official Response from Crystal Abing:** > Thank you for your glowing review! We're thrilled to hear that you've had an outstanding experience with our customer support team. Providing prompt and detailed solutions is always our top priority. We're delighted that RentRedi has been able to help you get everything done quickly and efficiently. If you ever have any more inquiries or need assistance, please don't hesitate to reach out. We're here to help! ### 30. Made for non-tech folks - RentRedi can make it Simple! **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Manager, President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about RentRedi?** RentRedi personnel are quick to resolve problems and explain it for non-techy folks like me. **What do you dislike about RentRedi?** RentRedi surely uses a bunch of different contractors and you have to read and sign all their agreements as well. **What problems is RentRedi solving and how is that benefiting you?** They invoice my customer and take payment via credit or debit card, as well as their bank if my customer chooses, without all the hassle of the credit card industry audits and painful processes. **Official Response from Crystal Abing:** > Thank you so much for your kind words! We're thrilled to hear that our team was able to resolve your issues quickly and make things easy to understand. Our goal is to provide a user-friendly experience for everyone, no matter their tech background. We're also glad you appreciate the payment flexibility we offer. Simplifying the invoicing and payment process for your tenants while handling the behind-the-scenes details is one way we strive to make property management hassle-free. If you ever need anything else, we’re here to help! 😊 ### 31. Property Management Software for that rookie investor **Rating:** 5.0/5.0 stars **Reviewed by:** Darwin D. | Senior Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about RentRedi?** As a rookie investor venturing into the realm of property management, I was inundated with apprehension and uncertainty. However, Rentredi has been nothing short of a game-changer in simplifying the entire process, from tenant acquisition to seamless setup. One of the standout features of Rentredi is its user-friendly interface, designed with the novice investor in mind. From the initial property listing to the final lease signing, every step of the tenant acquisition process is streamlined and intuitive. Even for someone like myself with limited experience in property management, navigating through Rentredi felt like a breeze. The property listing feature is robust and comprehensive, allowing me to showcase my investment properties in their best light. Moreover, the application process for prospective tenants is seamlessly integrated, enabling me to efficiently screen and select the most suitable candidates. What truly sets Rentredi apart is its commitment to simplifying the often daunting task of lease signing and setup. With Rentredi, I was able to generate legally binding leases with ease, ensuring that all necessary documentation was in place to protect both myself and my tenants. Furthermore, Rentredi's support team deserves special commendation for their prompt and helpful assistance. Whenever I encountered any issues or had questions about the platform, they were readily available to provide guidance and ensure a smooth experience. In conclusion, Rentredi has exceeded my expectations in every aspect. It has not only made property management accessible to novice investors like myself but has also empowered me to navigate the intricacies of the rental market with confidence. If you're a rookie investor looking to simplify your property management endeavors, I wholeheartedly recommend giving Rentredi a try. **What do you dislike about RentRedi?** I believe it would make the app complete for rookie investors like me if basic accounting was included vs it being an in app subscription. **What problems is RentRedi solving and how is that benefiting you?** One of the standout features of Rentredi is its user-friendly interface, designed with the novice investor in mind. From the initial property listing to the final lease signing, every step of the tenant acquisition process is streamlined and intuitive. **Official Response from Crystal Abing:** > Thank you so much for your kind words! We're thrilled to hear that Rentredi has made your venture into property management smoother and more manageable. Our team works hard to create a user-friendly experience, and it's wonderful to know that our efforts are making a difference for new investors like yourself. We're especially glad that our support team has been able to assist you promptly and effectively. Your recommendation means a lot to us, and we're here to support you as you continue to grow in your property management journey! ### 32. Comprehensive Rental Management **Rating:** 5.0/5.0 stars **Reviewed by:** Abby W. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about RentRedi?** Setup for real estate owners and property managers. Makes managing tenant payments and documents simple. Easy payment options for tenants, and direct deposit for owner. Customizable for lease term and extra parking fees. Good tech support. **What do you dislike about RentRedi?** Tenants can pay by credit card with a 3% fee. Makes me a little nervous if they can't afford rent! **What problems is RentRedi solving and how is that benefiting you?** Collecting rent without cash or checks. Tracking rent and lease terms. Collecting parking & pet fees. Organizing tenant communication info for notices. **Official Response from Crystal Abing:** > Thank you for sharing your experience with RentRedi! We're thrilled to hear that you've found our platform beneficial for managing tenant payments, documents, and lease customization. Our goal is to make property management as seamless as possible, and it's great to know that our tech support has been helpful to you. We understand your concern about tenants paying rent by credit card and the associated fees. The 3% fee is a standard rate to cover processing costs, but we also offer tenants other payment methods, such as ACH transfers, which have a $1 fee. Additionally, you can select whether or not you'd like to accept ACH-only payments by going into your settings! This will turn off the tenant's ability to pay with a credit card! We're committed to continuing to improve our platform to meet the needs of real estate owners and property managers like yourself. If you have any further suggestions or questions, feel free to reach out—we're here to help! ### 33. Why RentRedi is the best platform **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl Troy Lorenzo C. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about RentRedi?** I like how easy it is to use RentRedi's platform but most of all, their dedication to excelling in customer service each and every single day. I use their platform on my computer and phone every single day and it just has everything that I need in order to manage my tenants, my maintenance team, and anything else I can think of. **What do you dislike about RentRedi?** That I didn't know about it before. Please do more marketing so that more landlords and real estate investors like myself know that you are out there. **What problems is RentRedi solving and how is that benefiting you?** Having everything that I need all in one space and maximizing my efficiency. **Official Response from Crystal Abing:** > Thank you so much for your thoughtful review! We're delighted to hear that you find RentRedi easy to use and that our commitment to customer service shines through. It's great to know that our platform meets all your needs for managing tenants, maintenance, and more, both on your computer and phone. Your feedback inspires us to continue delivering exceptional service and enhancing our platform. If you ever have any suggestions or need assistance, please don't hesitate to reach out. We're here to help! ### 34. Good basic Rental Management App-Beware of opting to use REI Hub Option **Rating:** 2.0/5.0 stars **Reviewed by:** Stephen Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about RentRedi?** Good basic management tool to small property portfolios. Inexpensive with decent feature set. **What do you dislike about RentRedi?** Some features are buggy and incomplete. Applicaation and credit check process difficult for tenants. BEWARE of using the integrated REI Hub option for accountiong. RR pulled a NASTY bait and switch charging $39 vs the REI hub direct monthly of $25. They upped it after a year when I was fully committed to REI Hub. The only benefit of linking the two is automatic rent booking...which REI can actually do using bank transaction description. Further while ACH rent collection is inexpensive, they take a 7-10 day float on the funds before you see in account. **What problems is RentRedi solving and how is that benefiting you?** Automated tenenat management, rentcollection ### 35. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Milicent F. | Senior Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about RentRedi?** I like how easy it is to navigate and how quickly the money is deposited to my account. I have also had great experiences with customer service. **What do you dislike about RentRedi?** I don't have anything negative to say about RentRedi, **What problems is RentRedi solving and how is that benefiting you?** My tenant is able to pay her rent online and the money is transfered to my account within a few days of payment. **Official Response from Crystal Abing:** > Thank you for your wonderful review! We're thrilled to hear that you find RentRedi easy to navigate and appreciate the quick deposits to your account. It's great to know that you've had excellent experiences with our customer service team. Your feedback means a lot to us, and we're here to ensure your continued satisfaction! ### 36. RentRedi is really Ready!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about RentRedi?** RentRedi can be as much or as little as you want it to be, from a quick management to a large full blown operation that you hardly need to touch it. The Implementation is as easy as knowing your property information as well as your tennat information. Customer Support is at your finger tips at the bottom of each page or even following up via email. I use it daily to manage, payments, and property maintenance of each unit. The Integration with other software such as quickbooks is delicate but they bring their own property management software that complements it very well. **What do you dislike about RentRedi?** That everything is an ad on, So it is hard to budget, I would like to see like a pro package that included everything in it. **What problems is RentRedi solving and how is that benefiting you?** One place for everything instead of several spreadsheets. **Official Response from Crystal Abing:** > Hi Claudia! Thank you so much for this awesome review! We really appreciate it and hope you continue to enjoy using RentRedi! ### 37. Simple and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Carol T. | Licensed Real Estate Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about RentRedi?** It was easy to set up my properties and rent charges with rules for late fees. The mobile app is very easy to use as well. Great customer support who have responded quickly to my questions. I use it almost everyday from my home computer and on the road with the mobile app. My tenants report they are satisified and find the online portal easy to use as well. **What do you dislike about RentRedi?** I have not yet used the applicant feature. I hope to use those features more in the future. **What problems is RentRedi solving and how is that benefiting you?** The online portal and automatic rules for late payments from tenant is the feature that attracted me over other products. **Official Response from Crystal Abing:** > Hi Carol! Thank you for this insight and review of RentRedi. We're glad to hear that setting up properties, rent charges, and late fee rules was easy! We're also happy to hear you're enjoying our apps and that your tenants are satisfied with our online payment portal! Thank you again for leaving this review, we really appreciate it! ### 38. Great for the low subscription cost and minimal ACH processing fees **Rating:** 4.5/5.0 stars **Reviewed by:** Nick F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about RentRedi?** The support team is really great and has quickly helped me resolve issues multiple times. This is the most affordable rent processing app that I came across. **What do you dislike about RentRedi?** There seem to be a higher than average number of software bugs. Sometimes the website or app are really slow and crash. I've even had quite a few tenants that have the app crash while they are trying to submit a payment and they end up double submitting payments and if I don't void it within minutes it's a huge headache to try and sort it all out. **What problems is RentRedi solving and how is that benefiting you?** A automated way to collect rent, transfer to my business banking, and assign late fee's. **Official Response from Crystal Abing:** > Hi Nick! Thank you for reaching out and leaving a great review! We appreciate your time and working with us. If you or your tenants ever encounter a bug or issue, please let us know via the chat button in your app or email team@rentredi.com and we will be more than happy to help! ### 39. One stop shopping for landlords **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about RentRedi?** One stop shopping, good live chat help and phone help also available. Ive used it from screening to monthly rent collection. **What do you dislike about RentRedi?** I'nterface could be simpler, cleaner maybe **What problems is RentRedi solving and how is that benefiting you?** Screening, advertising, rent collection and property management **Official Response from Crystal Abing:** > We're glad to hear that you appreciate our one-stop shopping experience and find our live chat and phone support helpful. We're constantly working to improve our interface to make it simpler and cleaner, so we appreciate your feedback. Thank you for using RentRedi for screening, advertising, rent collection, and property management! ### 40. I love how easy it is to manage my properties with rentredi **Rating:** 5.0/5.0 stars **Reviewed by:** Timo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about RentRedi?** I like the ability to have my tenants pay rent online. I also love the ability to sign leases online. So much easier than all that paperwork **What do you dislike about RentRedi?** I don't like that the rent payments take so long to be received in my bank account. I am pretty sure times have been increased as well. I never too so long before. I am up to almost a week now. **What problems is RentRedi solving and how is that benefiting you?** It helps me have people sing leases online and not have to send it in the mail **Official Response from Crystal Abing:** > Hi Timo, thank you so much for the feedback! We appreciate your insights, as we use customer feedback to drive improvements and features on our platform. We're glad to hear you're finding RentRedi useful for tenant online payments and lease signing! As for processing time, our processor uses a 3-day hold to ensure the funds are sufficient in the tenant's account before initiating the transfer process, which can take 1-2 days depending on the tenant's bank processing hours. We are always looking to improve our process and will use your feedback to continue to develop the product! Thank you again! ### 41. Great App but could use a few improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about RentRedi?** I really like the RentRedi has a great customer service platform. I haven't had any issues with receiving my income from my rental property. I think RentRedi is always trying to improve. **What do you dislike about RentRedi?** I don't like that it can be confusing to figure out where things are within the app. It'd be nice if things were more streamlined and simple such as reports for tax purposes. I know it's all here somewhere, but finding it and going to the right spot can be tricky. The ease of use can be improved. **What problems is RentRedi solving and how is that benefiting you?** They are always quick to respond to my customer service needs. **Official Response from Crystal Abing:** > Hi there! Thank you so much for this insight and feedback. We value every customer's insights and would love to hear more about your experience and any suggestions you have for our design team! If you'd like, please contact design@rentredi.com and we will be more than happy to learn more! ### 42. Extremely valuable to me, a new landlord. **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about RentRedi?** They have a 24/7 service support centre that is not automated and has fantastic response times. The platform is simple to use anyway, but knowing me AND the tenants have access to the support centre is a huge weight off of my shoulders. **What do you dislike about RentRedi?** We had an issue with listing our apartments on Zillow and trulia through rent redi. There seemed to be a disconnect between rent redi and these websites that we were unable to resolve and resorted to listing our apartments directly on these websites above. Other than that I am very happy with rent redi and have recommended it to several other landlords and real estate professionals. **What problems is RentRedi solving and how is that benefiting you?** Having to balance all the plates that are involved in managing a property **Official Response from Crystal Abing:** > Hi Eddie! Thank you so much for your feedback and review. We value your insights and are actively working on improving our product always. We appreciate your insights into how we can improve! ### 43. Landlord/property manager **Rating:** 4.5/5.0 stars **Reviewed by:** jon W. | Product Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about RentRedi?** Late fees are now easy! There was never a good way to enforce them. Now it's as easy as setting it up! Tenant screening process is very simple and streamlined making it easier to invite, screen and setup new tenants. **What do you dislike about RentRedi?** There has been a few instances that the app does not work for both myself and the tenants. It usually resolves itself in the same day. **What problems is RentRedi solving and how is that benefiting you?** Cash collection and check deposits. **Official Response from Crystal Abing:** > Hi Jon! Thank you so much for this great feedback and review! We appreciate you taking the time to reach out and let us know that we're helping you benefit from our cash collection and check deposit features. If any app issues occur, please reach out to our team at team@rentredi.com and we will be more than happy to assist you! ### 44. Five Star Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Malo & Company R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about RentRedi?** The customer service technicians help to answer any questions you may have about getting everything set up and becoming more familiar with the application. I researched MANY companies that allow us to offer electronic funds acceptance for our tenants. I have tried some that are absolutely impossible to get the amount of houses we manage input to their system. RentRedi is very user-friendly. **What do you dislike about RentRedi?** I do wish we were copied onto everything sent to the tenants or had access to see what they see. When they have questions, they call me. Of course, I have no idea what the tenant side looks like, just the landlord side. It would be a feature that could help me better take care of the tenants. **What problems is RentRedi solving and how is that benefiting you?** Before RentRedi, we were only accepted check or money orders for rental payments. It makes it very inconvenient for our tenants **Official Response from Crystal Abing:** > Hi there! Thank you so much for this insightful feedback and 5-star review. We appreciate you taking the time to leave us a rating. As for seeing the tenant side of RentRedi, I have passed along your feedback to the team. Additionally, here is a guide where you can explore more about what the tenant side looks like: https://rentredi.com/guide-tenant-app/. We are always using our customer's feedback to improve the app for landlords and their tenants! Thank you again for your insights! ### 45. You can allllmoooost skip the property manager! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about RentRedi?** With the Latchel add on, Rentredi has taken a TON off my plate in managing 4 single family homes from a distance. Tenants arent' blowing up my phone or my email because Latchel handles the maintenance with my preferred vendors, or an alternative if my preferred people can't be reached. Rent reminders are automated. Late fees are automated. A single portal for maintenance requests, even if you dont get the Latchel add on. I can push notifications to peoples phone about maintenance or really anything without having to find their phone number. And my tenants can pay in many more ways without any issue to me PLUS add a boost to their credit score if they make their rent payments on time through RentRedi. We went through a application round already and with RentRedi pushing a listing out to a couple different places, the house had an accepted applicant in less than a week. Filtering through preapplications was easy enough once folks actually used RentRedi's preapplication, so make sure you put in the instructions for a listing to use RentRedi's or it defeats the point of having a consolidated platform. Rentredi could do this by default, but its an easy enough adjustment on the user's end. **What do you dislike about RentRedi?** It did take about 2 months to work out the kinks that the onboarding process should have caught but didnt quite. I think its all sorted now. More ongoing is the in app lease signing. You can only see the tenant signatures AFTER you cosign as landlord and you cannot place signatures in a specific location to draw tenant's attention to difference spaces. Or include your reqiured disclosures in the lease document upload because you only et one blanket signautre at the end. You also cant have the tenants (or even yourself) insert any informtion into the document after uploading, so make sure everything is in there before you upload. Basically, they are lacking the full cpability of a proper e sig system here despite advertising in app lease signings. Getting information out of rentredi in FULL or having the ability to backup to a second location still isnt available. So lets hope their servers hold. It owuld be great if the notifications linked easier to each renter's view or if there was some kind of internal chat system so tenants didnt reply to email notifications from rentredi so much. But again, thats an improvement request, far from a dealbreaker. **What problems is RentRedi solving and how is that benefiting you?** I despise when business contacts have my personal information. RentRedi has prevented that from ever needing to be the case again. Plus the automated rent reminders and late fees, no longer have me paying attention to what day it is on the calendar to check the bank account that everything came thorugh. **Official Response from Crystal Abing:** > Hi Samantha! Thank you so much for this great feedback. We appreciate your insights and will pass along your feedback to the team. Thank you again! ### 46. Great tool to be able to manage your rental properties on your own **Rating:** 4.5/5.0 stars **Reviewed by:** Hayato H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about RentRedi?** I like how the UI is intuitive and with the landlord in mind. Makes it easy to screen tenants and receive applications. **What do you dislike about RentRedi?** I wish that they had contractors in their platform that could help with work orders, but I know that's difficult to manage. **What problems is RentRedi solving and how is that benefiting you?** Allows me to collect rent, but also keep track of my properties all online. **Official Response from Crystal Abing:** > Hi Hayato! Thank you so much for this great review, we're so happy to hear that you're enjoying using RentRedi! For work orders, you can check out our Premium Maintenance services, which includes sourcing out to contractors to help resolve repair issues! ### 47. Overall a good experience with need for a few tweaks **Rating:** 4.5/5.0 stars **Reviewed by:** Mike D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about RentRedi?** Once I figured out how to modify the application questions it became a good tool to review potential tenants and get them set up for monthly payments. Also the customer support has been very helpful and quick to respond. **What do you dislike about RentRedi?** I get random emails saying I'm being charged for things but they don't say what the charge is related to. **What problems is RentRedi solving and how is that benefiting you?** Tenant screening and monthly payment processing **Official Response from Crystal Abing:** > Hi Mike! Thank you so much for this review, we appreciate your valuable insight. We're glad you like our applications and customer support! Thank you for your feedback about the emails. We will review & look into this! ### 48. Good Service - convenient payments and rent collection **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about RentRedi?** Rent collection and property management along with tenant details. I do like the system and how it helps me keep track of things. It's easy to use and set up properties. Customer service is pretty good with a chat feature. I use it several times a month. **What do you dislike about RentRedi?** How long it takes for deposits to come through after rent is paid on the 1st. **What problems is RentRedi solving and how is that benefiting you?** Property Management and tenant tracking **Official Response from Crystal Abing:** > Hello! Thank you for taking the time to leave a review. Your feedback is greatly appreciated and will help us improve our services. We are glad to hear that you had a positive experience with us and we hope to continue providing excellent service in the future. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for your review! ### 49. Great Software, Better Price! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about RentRedi?** I think that this is a great software for managing long term rentals! I especially like the price. If you get a BiggerPockets pro membership RentRedi is free, and most other management softwares cost about as much or more as a BP pro membership so it is great value. **What do you dislike about RentRedi?** It is a little confusing when you are first getting started. I think it would be great to have some instructional videos that you lead people to when they are setting up an account. **What problems is RentRedi solving and how is that benefiting you?** RentRedi helps me automate my tenant's payments, remind them about payments, keep track of income, and manage applicants and background checks easily. I am really enjoying the features and haven't even fully explored them yet. **Official Response from Crystal Abing:** > Hi Jacob! Thank you for leaving us this great review! We really appreciate your insights and feedback. We're happy you found us through BiggerPockets and are enjoying our software! ### 50. Beware - Product Not Yet Ready f **Rating:** 0.0/5.0 stars **Reviewed by:** Alexa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about RentRedi?** Nice concept- should still be in a beta phase- not ready for Mass consumption. **What do you dislike about RentRedi?** RentRedi claims to have a feature that allows you to upload and sign a lease through their portal. While this sounds great for landlords to manage all paperwork in 1 spot, the feature is faulty. I asked customer support about this, and the CS team informed me that because I hadn't linked a payment account for my tenant, and hadn't been approved by underwriting, and that's why it's not showing yet. Now my account has been underwritten approved for days, and the signed lease is still not visable. This is downright dangerous for landlords. There was NO warning that I would not be able to see the lease until I set up a payment account (and I have tenants who prefer to use a check and would likley not want to pay through Rent Redi) Finally- 4-5 days of payment processing time at this point seems amature. **What problems is RentRedi solving and how is that benefiting you?** None- it's causing me problems. **Official Response from Crystal Abing:** > Hi Alexa, we strive to provide the best experience for our customers, and we're sorry we didn't meet your expectations. If there's anything we can do to make your experience better, please let us know! You can always reach us at team@rentredi.com or call us at (917) 793-6068. ## RentRedi Discussions - [Does RentRedi have a landlord referral program?](https://www.g2.com/discussions/32811-does-rentredi-have-a-landlord-referral-program) - 1 comment, 1 upvote - [What software do property managers use?](https://www.g2.com/discussions/rentredi-what-software-do-property-managers-use) - 1 comment - [What is the best software for landlords?](https://www.g2.com/discussions/what-is-the-best-software-for-landlords) - 1 comment - [View RentRedi pricing details and edition comparison](https://www.g2.com/products/rentredi/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+11%3A55%3A00+-0500&secure%5Bsession_id%5D=345192f1-6a85-4d82-8687-5e6ab36ffdb9&secure%5Btoken%5D=a6a65676adefbe243e46bedb30f0aaf069aa05ab22c7c2c6478dc74723d8bcf2&format=llm_user) ## RentRedi Features **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Document Management **Platform Interoperability** - Pre-Built Connectors **Building Operations** - Maintenance Service Requests - Service Portals - Building Announcements - Resource Reservations **Platform Additional Functionality** - Payment - Portal - Mobility - Cloud **Accounting** - Property Accounting - Online Payment - Company Financials - Dashboards **Platform Performance** - Reporting **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top RentRedi Alternatives - [TenantCloud](https://www.g2.com/products/tenantcloud/reviews) - 4.4/5.0 (293 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (270 reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - 4.1/5.0 (21 reviews)