Remote Reviews & Product Details

What I like most about Remote is the support and onboarding experience. The onboarding process is clearly structured, and it helps both our HR team and new employees understand what information and documents are required.

The UI and user experience are straightforward. The dashboard is easy to navigate, employee information is organised clearly, and I can usually find contracts, documents and onboarding tasks without going through too many screens.

The platform’s performance has been reliable for the day-to-day work I complete. Pages load properly, employee records are easy to access, and I have not experienced major issues while completing regular HR tasks.

Remote also fits well with our wider HR processes, although the integrations could be improved. Some employee information still needs to be checked or updated manually between Remote and our other systems.

From a pricing and ROI perspective, Remote is not inexpensive, but it gives us access to international employment support and country-specific guidance. This reduces the amount of research and administration our internal team would otherwise need to manage.

The support team is one of the strongest parts of the service. They are responsive and provide practical guidance when we have questions about onboarding, contracts or local employment requirements.

I have not used the AI and intelligence features extensively, so I cannot comment on all of them. The automated workflows and guidance are useful, but I would like to see more intelligent reporting, practical recommendations and alerts that help HR teams identify actions earlier. Review collected by and hosted on G2.com.

Remote is a great platform overall, but some processes can feel a bit manual and require support assistance. It would be helpful to have more self-service options and reporting flexibility for HR teams. Improving these areas would make managing a global workforce even more efficient. Review collected by and hosted on G2.com.

I like the UI / UX in general, I feel like it had gotten better. Adding new hires is super easy and intuitive, I also find very useful the recommendations on what options should we choose for example when in comes to pension contributions. Or for the Netherlands, how it explains why we should go for limited contracts at first. It helps me make informed decisions.

Also, I like how helpful the team has been whenever I have a special request or there is a legal case we are managing. Review collected by and hosted on G2.com.

The pricing is high. The benefits offering is limited, and at times it affects the top-talent hiring process. Even though the UX is generally good, it could be more intuitive in some areas.

For example, the way tickets are displayed in the platform can make them hard to find sometimes. The same goes for how employees’ documents are organized: there are too many separate tabs like "Files", "Documents", and "Payslips". It would feel more intuitive if everything were under a single tab, with the option to filter by category. Review collected by and hosted on G2.com.

I like that Remote has features that are easy to access and is very convenient for me. It's great when I have trouble with my payslip because their live agent resolves my issues quickly. I also appreciate that they send updates every time. Setting up Remote was very easy, it didn't take me any time to go through all the stuff, and my team switched from Rippling because Remote is more convenient and less hassle. Review collected by and hosted on G2.com.

I think one thing they should improve is discussing when and how their payslip goes. Or like giving a heads up to the users especially for the first timers. At least like a welcome email or information of what we need to know prior using Remote. Review collected by and hosted on G2.com.

The platform is easy to use and pretty straightforward. The site is organized well, and I think it's a great idea that they used a side bar menu to show the main categories instead of putting it in the top navigation. Their customer service also follows up in a timely manner, which I appreciate. I reached out to them a couple of months ago, and to my surprise, they reached back out a few weeks ago to check on me and make sure that my issue is resolved. Review collected by and hosted on G2.com.

None at the moment. So far, the platform feels straightforward and easy to use, without much complexity.

Although I remember at one time, they forced all Philippine based contractor to use Stripe/Stripe connect. Using it added about a couple more days of delay for receiving our pay outs. Thankfully, they were able to resolve this and allowed us to go back to direct to bank payouts. Review collected by and hosted on G2.com.

I get paid in local currency and into my bank account Review collected by and hosted on G2.com.

The payment takes too long to reflect on my account Review collected by and hosted on G2.com.

I'm very impressed with the quality of service from the Remote team. Onboarding was smooth, and the AI chatbot is reliable. The support articles are easy to understand, and the live agents are prompt and helpful. I've also emailed their support team, and they were great too.

I was the first offshore employee at our company to use Remote. Being able to reach support directly and get quick answers made a big difference. Now that our team is growing, I can help my colleagues navigate the platform, and it's the best one I've used so far.

Day to day, it's just as good. Time tracking and time off requests are easy. Payslips are available at least 2 days before payday, which is fantastic. I can also get documents like a certificate of employment through the website right away. Review collected by and hosted on G2.com.

IDK if this feature is in place but I hope that notifications and follow ups are sent to approvers to ensure nothing is missed like PTOs, holiday pays or night differential. Review collected by and hosted on G2.com.

Eu adoro como a Remote facilita o acesso a documentos com apenas um clique. A plataforma é bem completa e atende às minhas necessidades de forma eficiente. A simplicidade e a facilidade para encontrar e acessar os documentos realmente me impressionam.

A parte de pagamentos também é extremamente eficiente: recebo minha folha de pagamento no início da semana e o pagamento no final, sempre pontualmente. Do meu lado, a configuração foi simples, permitindo fazer o upload de documentos e preencher as informações necessárias sem complicações. Review collected by and hosted on G2.com.

Comunicação com o suporte humano quando necessário é um ponto que poderia ser melhorado. A comunicação é feita por email e pode demorar para ter resposta ou resolver o problema. Review collected by and hosted on G2.com.

What I like most about Remote is how easy and convenient it is to manage my work, submit invoices, and track payments all in one platform. I also really appreciate their customer support. Recently, I lost access to my 2FA and couldn’t log in when I needed to submit an invoice. Their support team responded quickly, escalated my case, and resolved the issue in time for me to regain access and submit my invoice. That experience reassured me that Remote takes both account security and customer support seriously. Review collected by and hosted on G2.com.

One area that could be improved is the 2FA recovery process. When I accidentally lost access to my authenticator, I tried verifying my identity using both my passport and driver's license, but the automated verification was unsuccessful. It was stressful because I had an invoice deadline approaching. Fortunately, once I contacted Remote Support, they escalated the issue and resolved it quickly. A smoother self-service 2FA recovery process would make the experience even better. Review collected by and hosted on G2.com.

Remote made what could otherwise be a fairly complicated process feel straightforward. The product is thoughtfully designed, onboarding was easy, and the platform gave us one central place to handle the administrative side of employing people across different countries. Payroll and the recurring operational pieces were dependable, which is ultimately what mattered most to us.

Pricing felt pretty standard for the industry, and the zero deposit cycle was outstanding. Unlike some competitors that wanted to hold 3x monthly salary in their accounts as a deposit PER employee, Remote simply ran a forward-charged payroll run each month. That was a huge advantage for us.

We also had good experiences with their support team whenever something needed attention. There were occasional situations where an issue took a bit of back-and-forth to resolve, but overall we felt well supported and were able to get everything sorted out. Review collected by and hosted on G2.com.

Overall, there’s not much to dislike. A few of the administrative workflows can feel a bit rigid, especially when you’re dealing with country-specific requirements or changes that require support to get involved. Response times can also vary depending on the issue and how it’s handled. Still, these have been relatively minor inconveniences compared with the overall experience. Review collected by and hosted on G2.com.

The platform separates personal access from team access very clearly, which is helpful if you have a manager or team lead role. From the personal access area, you get a clear overview of your payslips, days off, and expenses. Submitting expenses is also very easy: the system reads your invoice and fills out the fields for you.

From the People Manager perspective, it’s just as straightforward to view everyone’s expenses, days off, and requests. Review collected by and hosted on G2.com.

The AI chatbot for support questions is okay. There’s a large knowledge base where you can search for answers, but there are so many nuances and differences from country to country that sometimes I still prefer to talk to a human. However, when I do reach out to a person, the message often gets redirected and I end up waiting a couple of days for a response, and even then it can still be missing some information.

For onboarding and offboarding employees, there doesn’t seem to be a feature for that (at least not that I know of). Because of that, I have to contact support again.

On the expenses side, there’s no clear information on which expense was reimbursed in full versus taxed on the payslip. It would be helpful to have an expense report so I can confirm everything was paid out correctly, but right now it still requires a manual check.

Some of my team members also had issues with Microsoft SSO; I’m not sure where the integration problem was. Review collected by and hosted on G2.com.