Remote Access & Support
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Remote Access & Support
By GoTo
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 9

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
Product Avatar Image
LogMeIn Resolve

439 reviews

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GoToMyPC

204 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
Discussions
Remote Access & Support Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

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Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,132 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Brandon P.
BP
Desktop Support Engineer
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Rescue
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Rescue?

I Love the ease of use and the relability of LogMeIn. Its aslo very easy for the Customer to Use and follow the steps Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The length it takes to connect to the user. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

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Nathan C.
NC
Managing Member
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Central
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Central?

Central is an extension of the tried and true LogMeIn product. It's incredibly stable and easy to use for remote access to workstations and servers, and provides an easy method for background access to gain system info and the like without interuppting the end user. Their mobile app is top notch, as well. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

It touts itself as an RMM of sorts, but its feature set from that perspective pales in comparison to "true" RMMs, and its per-computer cost is crazy expesnsive compared to those other "true" RMM offerings. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

Central provides me an easy method both in the office and out to see and access important systems and servers, providing the ability to give quicker service to key clients. Review collected by and hosted on G2.com.

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Michael B.
MB
Owner
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about GoToMyPC?

I enjoy accessing my office computer and files from anywhere in my travels Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

There is nothing to dislike about GoTomyPC Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Having my office computer with me on the road Review collected by and hosted on G2.com.

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Deepanshu p.
DP
Senior Associate
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

I used logme in for 2 years and very best application for Remote support Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

No such dislike about the application as there is no delay Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

It's done lack in running or connect with multiple devices Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

The best thing about LogMeIn Rescue by GoTo is that it provides remote support, which can help other users to take system controls and troubleshoot the issue. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Sometime network issues may occur due to which remote sessions cannot be established successfully, which I think is a major issue. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

As said earlier, LogiMeIn Rescue by GoTo is used for remote sessions mainly and is used for troubleshooting any issues by taking other systems control. Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoToMyPC?

Easy to acquire and use, and great options. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

The app is on the pricey side, slows down at times. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Provides a remote access for the consultants. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

I have been using gotomypc since a few years back and honestly it has been a life saver for ME on numerous occassions whenever i needed to access my pc remotely for urgent tasks, only thing is you should have good internet connection to have great experience Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

PC needs to be on all the times hence more power consumption Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Collboration between multiple colleagues can be done easily Review collected by and hosted on G2.com.

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Verified User in Medical Practice
AM
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about GoToMyPC?

I was able to add multiple users under one account with ease. This was a great option with people in and out of the office. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

I did notice that the zoom seemed to be off once logged in, but that might just be the laptop I was using. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Keeping the ball moving when not able to be in the office. Review collected by and hosted on G2.com.

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Jay A.
JA
N
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Hassle free user experience

Great connectivity

Doesn't flutter or disconnect while working Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing as such.

Need to improve icon badges Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It removed the boundaries and enables global utility Review collected by and hosted on G2.com.

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parasayya t.
PT
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Internet bandwidth usage is low when compared to other similar tools Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing to dislike, it's just not familiar Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Saves earlier connection, which we use to reconnect Review collected by and hosted on G2.com.

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