Remote Access & Support
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Remote Access & Support
By GoTo
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 6

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
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LogMeIn Resolve

439 reviews

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GoToMyPC

204 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
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Remote Access & Support Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

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Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,132 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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David H.
DH
Leader
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Pro
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )
What do you like best about LogMeIn Pro?

Ability to access my home office computer from anywhere in the world. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Pro?

The service fee has become too expensive Review collected by and hosted on G2.com.

What problems is LogMeIn Pro solving and how is that benefiting you?

As a computer software specialist, I find myself in many different environments. As long as I have access to internet, I can retrieve files, complete work and invoice customer as if I were sitting at my computer at the office. This allows me to connect regardless of time of day, so long as I have a computer and internet. Review collected by and hosted on G2.com.

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Danielle B.
DB
CFO
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about GoToMyPC?

I have used Gotomypc for years at my business for 4 to 10 computers, never had any problems, and would recieve help whenever I needed it. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

I do not have any downside to using this app Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

working remotely Review collected by and hosted on G2.com.

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KN
Developer
Hospital & Health Care
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about GoToMyPC?

The subscription price is cheaper than the alternatives Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Because it is based on taking screen shots of the desktop, you can see the lag between your command and the response. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Remote desktop connection for work Review collected by and hosted on G2.com.

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Rajnish S.
RS
Business Development Executive
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It provides all the IT solutions needed at a single place, either it be RMM, Remote access, ticket monitoring, etc... Their customer support is really awesome, and available 24*7, anytime facing a challenge, you can easily connect with them... Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Still not found and dislike in the product or services... Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

As mentioned earlier, its a one stop solution for all your IT needs... Their assist feature helps me a lot in handling questions of my client in order to provide them immediate support... Review collected by and hosted on G2.com.

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AMAL T.
AT
Engineer
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about LogMeIn Rescue?

Un attented access and unlimited devices management Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

There is no specific setup for the user authentication for unattended devices Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

It is useful to fix end user issue by taking remote we have different methods to connect with user Review collected by and hosted on G2.com.

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RE
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Rescue?

Remote sessions to make it easier for techncian to assit user Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

not being able to control every aspect of the user computer without elevating Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

now users are able to work from home and get help with technical problems Review collected by and hosted on G2.com.

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KC
Executive Director
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: Organic
What do you like best about GoToMyPC?

Our agency has been using GoToMyPC for years. It functions as expected and has been easy to use and seems secure. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

There's nothing that we dislike about this product. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

We have an out of office contracted worker who uses GoToMyPC to access office documents. Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Rescue?

This is a very useful platform for me as an IT professional to provide the remote support for my end users, very seamless indeed. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Would be great if we can integrate ysibg sso for secure access, without having to remember a separate login. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

It provides you with the ability to take control of the remote end user laptop, thus the ease in assisting with the issue or even provide the necessary training. Review collected by and hosted on G2.com.

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Ernesto N.
EN
End user services supervisor
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

its easy to use and deploy, and implement, , stable, secure you can integrate with SAML, and fast you can use it as an MDM Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

the professional version its a little expensive Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote support, software inventory Review collected by and hosted on G2.com.

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Ranjeet V.
RV
Graduate Engineering Trainee
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Used for ticketing support, screen sharing , software solutions , easy integration with other services Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Their basic/free support plan have limiter number of access to support team. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I am working as clouds support eng 1 in aws ( Amazon) from last 20+ months.

I have seen many customers used screen sharing, desktop management.

Last case on which I worked is related to Remote desktop management for server by user . Review collected by and hosted on G2.com.

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