Remote Access & Support
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Remote Access & Support
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 44

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
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LogMeIn Resolve

439 reviews

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GoToMyPC

206 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

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Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,134 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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CS
S
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I liked the remote connection to customers and the fact that there was an app for iPad users. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The fact that the number keys on the keypad generally were lost when conencting via Windows. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We stopped using GoToAssist and moved to www.fixme.it Review collected by and hosted on G2.com.

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Verified User in E-Learning
UE
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It look like a more secure..end how to transfer data Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I dont know so far,i havefind yet about it Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

To control other device more easier, tranfering data to ther client Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Mid-Market(51-1000 emp.)
Product Reviewed: GoToMyPC
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Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

I remember using it before as a quick remote access Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

usability and the features it comes with Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

mostly desktop application related issues. not quite sure but I am saving time for sure. Review collected by and hosted on G2.com.

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Verified User in Graphic Design
CG
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

I like the speed, performance, and security of this software. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Till now I haven't found anything that dislikes me. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

It helps me to connect with my client/Stakeholder system easily. Review collected by and hosted on G2.com.

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Verified User in Law Practice
UL
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Pro
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Pro?

I like that there is no lag time between clicking and response. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Pro?

When you enter the program everything is very small. That is the only thing that I don't like about it. Review collected by and hosted on G2.com.

What problems is LogMeIn Pro solving and how is that benefiting you?

It solves the ability to work remotely and still have access to all of the files needed. This means if someone needs to stay home for some reason, they still have access to what they need. Review collected by and hosted on G2.com.

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Verified User in Religious Institutions
AR
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Pro
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Review source: G2 Gives Campaign
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(Original )Information
What do you like best about LogMeIn Pro?

The LogMeIn Pro software was there when we needed it during my medical leave. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Pro?

Sometimes slow or that could have been on the company's end. Review collected by and hosted on G2.com.

What problems is LogMeIn Pro solving and how is that benefiting you?

We purchased LogMeIn Pro to be used during my medical leave part time. After the campus was shut down on March 16 due to COVID-19, I continued to use the software at home until the middle of August. LogMeIn Pro saved us a lot of time and possible exposure in that I could log in from my home into my office computer. It cut down on all of the copies that our volunteers were making to bring me needed documents. Originals were delivered or I picked them up then I could enter everything from my home laptop. It's like being in the office without actually being there. Review collected by and hosted on G2.com.

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KS
Director of IT
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

We love the ease at which we can connect our users and technical staff. Having a single address to land and then put in the code makes it fast and easy for our users. This ease of use makes it the first choice in solving issues received at our HelpDesk. Getting a view of the user's exact processes and reproducing errors makes the resolution more likely to be solving the real problem and not just a poorly reported symptom. This ability has revolutionized out ability to do great desktop support. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I wish it was easier to switch to Admin mode. Sometimes the password field is not visible to us as technicians so we have to have the user enter the password. Terrible practice. This has been the greatest hurdle. I believe this is better now but I don't want to know the user's password and I really don't want them to know mine. Chhanging administrative passwords and local admin passwords on 1500 PCs is a nightmare. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

We have an organization of 1500 users spread out among 42 sites. Driving site-to-site is a horrible option and delays fixing issues to get our medical staff back up and working. GoToAssist has been a great tool to quickly resolve issues on the first call. We have improved customer satisfaction scores, improved our ability to keep seeing patients and produce revenue, and saved money in time amd mileage by not having to send a technician driving 40 miles to an outlying site. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Handful and can be launched very easily. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

No actual notification that changes will be made by the user connected. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remote connections, specifically easy access. Review collected by and hosted on G2.com.

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Verified User in Research
UR
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

A very User-friendly tool. Easy access and setup Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing. To be very honest, this is a very simple and straightforward tool. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Technical issue. To provide troubleshooting Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
UC
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

Easy access and less hassle . Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

I dont know looks like there is no down sides . Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Remote PCs that has having issue having issues can be troubleshoot easily Review collected by and hosted on G2.com.

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