Remote Access & Support Reviews - Page 43

Proper categorization for all kinds of softwares with number of reviews easily visible to gage the interest of industry users. Review collected by and hosted on G2.com.

Too much compartmentalization risks too narrow review pointers which can lead to less-than-accurarw reviews on overall capabilities of softwares. Review collected by and hosted on G2.com.

Its very easy to install and connect to other PC without any hassle. Review collected by and hosted on G2.com.

The UI could be better and sometimes its feel like its lagging. Review collected by and hosted on G2.com.

Ease of use to remote in and take control of a users system. Makes it easy to troubleshoot and fix. System information and event logs are available from the dashboard. Review collected by and hosted on G2.com.

The chat system on the tech side is clunky. Most of the time we end up using notepad to communicate if we are not on the phone or end up typing under the user name. Review collected by and hosted on G2.com.

The timeframe to connect to user computers, takes just a couple of seconds Review collected by and hosted on G2.com.

The interface when it comes to mobile devices, The mobile device interface is not fast at all Review collected by and hosted on G2.com.

They had helped me to for the remote desktop connection,

As well as for some of the MS office thinigs. Review collected by and hosted on G2.com.

They time they took for the support and resolving my query Review collected by and hosted on G2.com.

Easy access to the platform made it friendly for all Review collected by and hosted on G2.com.

The downside is the cost per person per month Review collected by and hosted on G2.com.

I can easily access all my files just using a browser. its brilliant Review collected by and hosted on G2.com.

I wish the interface will be more interesting Review collected by and hosted on G2.com.

Remote support features, specially the mobile remote support access Review collected by and hosted on G2.com.

Not much about the downside, but if the GUI will upgrade it would be great. Review collected by and hosted on G2.com.

It would be good for security purposes and we recommended for network issues Review collected by and hosted on G2.com.

add some chat or multiple people will connect here. Review collected by and hosted on G2.com.

Ability to connect meetings and presentations online. Review collected by and hosted on G2.com.

The fact they kept charging us two years in a row by ACH debit after we had canceled our account. Not only that, but they send out an invoice with an email ar.us@logmein.com that they later claim is not one they use (but its on all the invoices they sent), and on the invoice, indicated we could pay by check or send wire / ACH to their account listed, but nowhere did they indicate they were going to withdraw the money by ACH. After the withdrawal they also did not send a receipt or a copy of the transaction (which is required by law). Clearly, they are intentionally misrepresenting and doing this knowingly. Review collected by and hosted on G2.com.