Remote Access & Support
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Remote Access & Support
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 42

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
Product Avatar Image
LogMeIn Resolve

439 reviews

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GoToMyPC

206 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
Discussions
Remote Access & Support Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

CM
Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,134 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Guljeet S.
GS
System Analyst
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

You can easily transfer the files via FTP using this tool. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes the program sends error when it gets time out. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I am getting other software developers ideas which are helping in improving the current processes. Review collected by and hosted on G2.com.

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Lithun K.
LK
IT Administrator
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

grouping, file sharing, remote reboot, remote updates Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Sometimes client system shows offline , needs manual reebot Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Rescue:

good Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

software issues, updates, hardware and software support Review collected by and hosted on G2.com.

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Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about GoToMyPC?

easy to set up and use, just has a few clitches Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

the download everytime I login, needs to remember me and not ask for password evertyime Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

none at the moment, no problems Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It is really convenient and easy to use. Now days remote support is really necessary and ofcourse keeping the pendmic in mind this is really helpful. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Bit difficult to setup if the guys receiveing assistance is not education about how to use a PC would find it difficult to setup and get assistance. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Daily IT assitance issues which saves time and increases productivity. Review collected by and hosted on G2.com.

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Taushif H.
TH
IT Support
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

The login method and to get support immediately as well as browse help articles video,etc. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Nothing yet but to check wither the user is robot or programmed Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Most of the time transfer of files is slow Review collected by and hosted on G2.com.

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Lithun K.
LK
IT Administrator
Mid-Market(51-1000 emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

easy client management, access, grouping etc Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

sometime clients pc shows offline then we have to restart computer manually, file copying function Review collected by and hosted on G2.com.

Recommendations to others considering GoToMyPC:

easy interface, easy client management Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

helping client computers remotely, assisting software issues ,troublshooting etc Review collected by and hosted on G2.com.

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Verified User in Computer Networking
UC
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Go to assisst support, easy to use

Easy and interact Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Messaging system could be better with interactive layout Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Realy it will solve big issue and save your time and effort incase of any disruption of work Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

During panadmic and as a working from home user a kot of issue happened and need IT support and Go To Assisst solve this Review collected by and hosted on G2.com.

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Paul M.
PM
Senior Network Engineer
Computer Networking
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

THis product makes it much easier to support our geographically wide area of coverage. It has all the features that make is as close as sitting in front of the monitor as can be without being onsite. This lowers time to respond and travel costs associated with supporting a large number of overall staff members. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Prior to being purchased by logmein, this product was rock solid. Post logmein, well it is very questionable if it will work at all. Sometimes it does, sometimes it doesn't and there is no reason we can find. We have compaired it against two computer, with the same software and update levels... one will work and one will not. Even went as far as flipping the switch ports and still the same one would work and the other one wouldn't. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Find a different product. We still use it, but are currently seeking another solution. The only reason we have not moved to another product yet was just purely down to too many projects. However now that some of thoes are finished, this one's turn has came up. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Supporting our users in the most efficient manner possible, while lowering the costs of having to have a tech travel to remote locations. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
EI
Mid-Market(51-1000 emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

Instant access remotely to the pc. Secure and safe connection. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Software needs to be installed.

There should be a common link that can be accessed online to access pc on remote. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

It is reliable and do not lag even with slow internet connection. Review collected by and hosted on G2.com.

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Jon S.
JS
IT Executive Consultant
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Pro
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Review source: Organic
LogMeIn Pro
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