Remote Access & Support
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Remote Access & Support
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 41

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
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LogMeIn Resolve

439 reviews

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GoToMyPC

206 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
Discussions
Remote Access & Support Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

CM
Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,134 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Yogen D.
YD
Development Team Lead
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

Speed and performance are best compared to other remote software. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

So far there is nothing to dislike about. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

It is helping me a lot to access my customers computers and remembering username/password is saving lot of times. Review collected by and hosted on G2.com.

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Trupti J.
TJ
Senior Software Engineer
Mid-Market(51-1000 emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

Seamless connectivity, great control over to access machine Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Nothing to dislike. User experience and connectivity was really good. Review collected by and hosted on G2.com.

Recommendations to others considering GoToMyPC:

I would highly recommend usage of GoToMyPC. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

It is very well benefitted to log into any computer and work. Review collected by and hosted on G2.com.

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Ron G.
RG
Senior Analyst, Server and Datacentre Operations
Enterprise(> 1000 emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about GoToMyPC?

Easy access, maneurability, it is easy to provide to customers for connection Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

When disconnected, rarely connects back. When rebooted app sometimes crashes Review collected by and hosted on G2.com.

Recommendations to others considering GoToMyPC:

None Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Software issues specially office products Review collected by and hosted on G2.com.

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Fahmi Ahmed G.
FG
IT Support Specialist
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

Remote access to computers and go to webinars Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

So far I haven't faced any issues with this product Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

I used for learning purposes and it was easy to access to setup remote PC and shows step by step Review collected by and hosted on G2.com.

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James C.
JC
Resident Chaplain Candidate
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Very efficient on the tech end. Remote control easy to set up. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

A bit bulky on the client end. Could be more user friendly. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Remoting in to provide tech support to clients. Great for basic software trouble-shooting. Review collected by and hosted on G2.com.

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Baligh-ud-din Javed F.
BF
IT Support and Surveillance Specialist
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

I liked interface, security and reliability in this software. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

There is nothing I dislike in this software. Absolutely marvelous Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Rescue:

I would definitely love to recommend others to use Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

I was resolving IT support and network related issues for our Canadian clients. Review collected by and hosted on G2.com.

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Muhammad J.
MJ
Information Technology Support Technician
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Rescue
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Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

I like Security and Ease of installation. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

I haven't found any feature yet that i would not like. Maybe in future. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

We are using it for accessing client computer for fixing Firewall issues. Review collected by and hosted on G2.com.

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Carl Joseph R.
CR
Web Hosting Support Specialist
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Various options to connect with the customer Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Various compatibility issues with some Operating System Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

It would be better if the compatibility between different OS like MAC, Windows is fixed Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Technical Issues with clients. Efficiency in resolving technical issues Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LogMeIn Resolve?

Simple to use for just tickets. Well suited to a small organization.

API is useful (but not well documented) Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Additional features are basic and sometimes clunky; change management for example.

Configuration is not intuitive.

Could not make SSO with Microsoft work, even with help from their support team. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Review features carefully, and consider alternatives Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

IT service desk Review collected by and hosted on G2.com.

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Verified User in Architecture & Planning
IA
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about GoToMyPC?

It is really good and performance is also very nice. Best option for Remote connection Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Not facing any problems with this till date. Will definitely give feed back if there will any issues. Review collected by and hosted on G2.com.

Recommendations to others considering GoToMyPC:

Yes Strongly Recommend this to connect Remotely . Really Easy and fast.without lagging. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

It Helps me to Connect with my clients with Good connectivity and With Best Security Review collected by and hosted on G2.com.

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