Remote Access & Support
Editedit
Remote Access & Support
Show rating breakdown
4.4 out of 5 stars
See all 1,134 Remote Access & Support reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Remote Access & Support, but it has limited features.
Do you work at Remote Access & Support? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Remote Access & Support Alternatives

NetSPI
(4)
4.9 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Adobe Creative Cloud
(36,761)
4.6 out of 5
Microsoft Security
(3,229)
4.4 out of 5
See all Remote Access & Support Alternatives

Remote Access & Support Reviews - Page 40

Editadmin

Remote Access & Support Suite Overview

Editedit
What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
Product Avatar Image
LogMeIn Resolve

439 reviews

Product Avatar Image
GoToMyPC

206 reviews

Product Avatar Image
LogMeIn Central

212 reviews

Product Avatar Image
LogMeIn Rescue

192 reviews

Product Avatar Image
LogMeIn Pro

85 reviews

Remote Access & Support Details
Discussions
Remote Access & Support Community
Show LessShow More
Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

CM
Overview Provided by:
Carolynn Mallozzi
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Remote Access & Support Media

1,134 Remote Access & Support Reviews

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
  • ProductsExpand/Collapse Products Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
1,134 Remote Access & Support Reviews
4.4 out of 5
  • Sort By:
    G2 Sort
1,134 Remote Access & Support Reviews
4.4 out of 5
  • Sort By:
    G2 Sort

Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Raj M.
RM
Auditing Analyst
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Rescue
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

The best remote access login takeover tool i have ever worked with. The tool provided the exact access as on a local machine. The owner of the user had complete control even with the remote enabled. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The tool was slow in nature it would be because of the network speed as well. But if there was something to improve on that fact it would be great. Also the connection method was bit out dated. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

I used this software long back. Back then we would conmect to a users machine with this application and take control to solve issues remotely. All the logs and audit trail would add for documentation Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
SB
Chief Operating Officer
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

It allows me to troubleshoot workstations for users from wherever I am. It assists in the uptime of users. It is easy to use and deploy. The functionality makes connecting easy. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Sometimes I have trouble logging in, as I have both administrative and user accounts, other than that I love the software. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

I am providing remote assistance to the end-user quickly and from wherever I am. Given most work remotely, this tool has become even more important. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Dylan S.
DS
Service Desk Analyst
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy platform to use , very fast and easy to read. I like how the layout is also easy for me to scan through icons. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

They should have more volume love this company Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

To get the service if they dont have it Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

remote support Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
EM
IT Security Engineer
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to use, from tech guys to executive level. Eveyone can easily give access to their systems for support Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It is not very popular, but I think that people does not know it. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Provide support to people. We are using it much more now during remote work. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Government Administration
AG
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about GoToMyPC?

Accessing my office computer 24/7 while away from home. Uptime is 24/7!

GotoMyPrinter

MySeniorCenter Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

I have not encountered any downsides to this day. Review collected by and hosted on G2.com.

Recommendations to others considering GoToMyPC:

Great product...worth every penny! Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Accessing MySeniorCenter terminal while away from the office Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Belinda R.
BR
Owner
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about GoToMyPC?

Using GoToMyPC is convenient and easy to use. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

I have no problems with this at all. Never have Review collected by and hosted on G2.com.

Recommendations to others considering GoToMyPC:

If you are looking for a easy convenient way to work remotely I strongly suggest this company Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Having no problems Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Justin Karl S.
JS
Product Support Engineer
Mid-Market(51-1000 emp.)
Product Reviewed: GoToMyPC
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

I like the user interface and the placement of buttons. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Cant think of any. I have used it for awhile and everything works fine. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Usually Desktop issues. It helps me access users' desktops who are having difficulties. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Naveed A.
NA
Infrastructure Analyst
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Central
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LogMeIn Central?

It's organized. there is an option for creating groups and placing machines as per locations. Use local admin credentials or domain credentials to login to remote machine.

It had a great way of telling the user that machine is now remotely managed by turning the background black.

User won't be notified of logmein running in the background because it doesn't have to be minimized.

Transfer the files in background, run cmd or reboot the machine without actually going on the machine.

It provides a great portal to manage machines in organization and see their important features. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

Sometimes sessions couldn't be established because last session was gone under 2 minutes or so. Two helpdesk agents can't login on to a machine at same time.

You can't remotely login unless someone is signed in, if someone signs out remote session will be disabled.

It should show all monitors in window rather than 2 ,3 windows. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

I have used many remote desktop solutions, it's better than teamviewer or anydesk.

More reliable less time consuming. You can install it when in admin mode. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

We are providing remote support to a company of around 500 employees. It's installed while doing the windows. It runs in the background while user works.

It is better than other remote support solutions available like screenconnect. You can run cmd commands in background without disturbing the actual user.

It's easy to manage license by a central portal provided by logmein. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Angel B.
AB
Customer Experience Sr Analyst
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Resolve
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Is very easy and quick to understand, good Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes could show some performance issues Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Is very productive, you have to use it Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Assisting customers to resolve their issues and help me to achieve and exceptional customer experience Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Aaron P.
AP
Licensed Realtor
Mid-Market(51-1000 emp.)
Product Reviewed: GoToMyPC
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

It's very easy for both the end users and the IT people! End-user experience is key. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Nothing really, it's one of the better Enterprise solutions out there. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

It's super useful to take over a user's computer and troubleshoot. Speed is essential. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Remote Access & Support Categories on G2
Other Product Suites
Other Product Suites

Explore More

AI Regulations in the EU
Google Cloud Translation API reviews
Corporate Culture
Microsoft Collaboration Tools
Out of Office Messages
Writeup
Best Photo Editing Software
Household Employee
Best Task Management Software
Remote Access & S...