Remote Access & Support Reviews - Page 4

Everything is all together in one place and the UI is solid. The mobile app is also really good compared to other ticketing/inventory systems that I've used and that's a big plus for me. Being able to run scripts, manage devices, and remote software are all pretty great as well. Was pretty easy to implement into our environment and easy to integrate. Users didn't have a hard time getting acclimated to it as well as it's pretty simple to use. Review collected by and hosted on G2.com.

Could be user error on my part, but the software usage isn't as accurate as I would like. Amount of customization for help desk fields could be better. Review collected by and hosted on G2.com.

Go to resolve is one of the finest ticketing and remote desktop tool which help our work easier and better

The ticketing tool has got all the necesary feature that a basic person can understand and work upon. It is a user friendly tool where we can raise a ticket easily. We can also integrate it with multiple other softwares or aplications Review collected by and hosted on G2.com.

When we connect to the remote access , remote pc or local pc doucments cannot be sent to printers . Which is one of the missing feature

And i belive it is under consideration of the product group team and they are working on it.

It is in devolepment pipeline. Review collected by and hosted on G2.com.

The software seems to be highly effective for the remote teams as we often come across challenges with our systems/machines and LogMeIn creates a smooth passage through which the operations are not impacted which ultimately leads to minimum TAT for majority of the issues which requires troubleshooting.

The best part is that it works with all the browsers hence giving almost zero difficulties for the IT teams to operate it.

The support is not much required but seems to be quick and accessible. The implementation being smooth as well.

Though we didin't sign up for any integrations, but it seems to be effective as well. Review collected by and hosted on G2.com.

I believe that the pricing is more on the upper hand which is expected to be the reason that LogMeIn might not be able to tap the smaller businesses. Review collected by and hosted on G2.com.

Very easy to use, reliable, and works well. Review collected by and hosted on G2.com.

Price. I am an individual user, and this product is expensive for me. Review collected by and hosted on G2.com.

It was imperative to use in our job, our clients really liked using it and it was generally very reliable Review collected by and hosted on G2.com.

I think the user experience could be improved - sometimes it's hard to see if a session has been started, or which button to click to resume Review collected by and hosted on G2.com.

I like GoToMyPC because it allows me to connect with remote desktops across the globe with my Mac or mobile phone.

It also allows me to access remotely without installing a software on a local machine. Review collected by and hosted on G2.com.

User Interfaces can be more user friendly and up to date with current UI designs Review collected by and hosted on G2.com.

Ease of access and set up the entire team and their stations are all connected and able to be accessed and monitored at all times Review collected by and hosted on G2.com.

Nothing to dislike this is a must have with the business world if you have a team who work remotely which is the new workforce style you want a program like this only problem is why they werent around so many programs ago... Review collected by and hosted on G2.com.

Supre easy to use the software with user friendly interface. It provides the best, secure and indenpendent access to my remote PC/device. The setup process is very simple. Few featues like file transfer and remore printing are very useful. Review collected by and hosted on G2.com.

This is a bit costlier compared to some other remote access solutions Review collected by and hosted on G2.com.

I have been using GoToMyPC since 2000 and have used it almost daily and the ease for which it allows me to be anywhere and get into my main computer is priceless. I also love that it can now be accessed successfuly from my phone Review collected by and hosted on G2.com.

That they don't allow monthly billing. Only annual. Review collected by and hosted on G2.com.