Remote Access & Support
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Remote Access & Support
By GoTo
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 38

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
Product Avatar Image
LogMeIn Resolve

439 reviews

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GoToMyPC

206 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
Discussions
Remote Access & Support Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

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Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,134 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AC
IT Manager
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Rescue?

The ability to connect to any device with in seconds. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Has its corks with using the software on a Mac but it is manageable. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

Configuration, User, Server troubleshoot collaborative tools. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about GoToMyPC?

I can connect anywhere I have my phone and laptop PC. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

When connecting sometimes I hit the connect button twice because the software does not tell me it is trying to connect. When I try to enter my pin on my host the screen greys out. Sometimes it does this several times. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

I can work from home thereby avaiding contact with others during the continuing pandemic. Review collected by and hosted on G2.com.

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Vernon W.
VW
Information Communication Technology Officer
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Most queries are answered more satisfactory and can really assist you with basically other tips or tools to your resources and advantage. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Disseminate more information and outreach GoToAssist and their services needs to be frequent and wider audience on other platform social or main stream. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Much of my problems especially for me is the lack of knowledge of how to communicate with others users and customers services. Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Pro
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Pro?

Just the way that this is designed. It is completely up and down. I would recommend this to every friend that I have. Even to my family members and colleagues from the university. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Pro?

I don't have anything bad to say about it. I would recommend redesigning it so it is way better to use and understand for older folks who may not have very good computer skills. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Pro:

It is a great tool. Please use it wisely. Review collected by and hosted on G2.com.

What problems is LogMeIn Pro solving and how is that benefiting you?

It is confidential information and I shouldn't say this here but I would share it if someone gives me a call. This sensitive information should not be asked here. Review collected by and hosted on G2.com.

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Verified User in Machinery
UM
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoToMyPC?

Easy access from remote locations. Quickly connects to internet. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Occasional loss of connection, usually an internet issue. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Offsite quoting for customers. Review collected by and hosted on G2.com.

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Bernard A.
BA
Advisor I, Technical Support
Enterprise(> 1000 emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

The best thing about GoToMyPC is its real-time use when performing remote troubleshooting but at the same time ensures its safety thru Advanced Encryption Standard (AES) encryption. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Nothing to dislike about this product at all from my point of perspective. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

I can install/uninstall/repair software or application remotely on the client's device. I became more productive as it allows me to do troubleshooting on multiple sessions. Review collected by and hosted on G2.com.

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Verified User in Religious Institutions
AR
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Pro
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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about LogMeIn Pro?

Best is remote access to office computer. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Pro?

Can't think of any downside issues to say. Review collected by and hosted on G2.com.

What problems is LogMeIn Pro solving and how is that benefiting you?

Being able to send notices from Office computer when we can not access the office, or in an emergency. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

GoToAssist is simple to use for both technician and the end-user. Remote control is a huge part of how i support users. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Can't think of anything i dislike at this time. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

GoToAssist solves the issue of remote supporting users that aren't on our domain. Review collected by and hosted on G2.com.

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jayendar c.
JC
Desktop Analyst
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

the best is no need a person to provide the access of the machine which we need to take control. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

i liked it very much, nothing is to dislike anything. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

the first one is multi-monitor remote support. where we can take control of multiple monitors of a single machine.

as well we can transfer the files over remote. Review collected by and hosted on G2.com.

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Verified User in Accounting
CA
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Easy to use. Tracks time on accounts for billing Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The Web version needs some work. The file upload and download are not as user friendly as the app version. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It let me move out of California and I can do 99% of my work remotely. Review collected by and hosted on G2.com.

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