Remote Access & Support Reviews - Page 36

One of the better remote access / unattended access providers. Of the ones I tested, this one had the fewest issues reconnecting on restart compared to some of the competitors. Review collected by and hosted on G2.com.

The cost compared to the feature sets offered by some of the competition. The remote connection side is great however the scripting / RMM features seemed less complete given the price point. Review collected by and hosted on G2.com.

LogMeIn Rescue is even used by vendors like Microsoft. It is the best and easiest solution to obtain immediate remote access. The solution makes it very easy for the end user to establish a remote connection with the technician, even if they are not savvy. Review collected by and hosted on G2.com.

The cost for the software (in a market that is fiercely competitive) is a bit high. LogMeIn knows they are the leader in the market and is priced accordingly. Ideally, if there are a reason to differentiate them beyond remote access and the features Review collected by and hosted on G2.com.

Ease of use, minimal resource use, and operational compatibility Review collected by and hosted on G2.com.

Nothing in specific. We use it for limited purposes and tool satisfied our needs Review collected by and hosted on G2.com.

I can use on multiple devices. Phone, tablet, laptop or PC. Easy on any of them. Has saved me from having to run in and adjust something so many times. (facility operations is a 24/7 situation) Review collected by and hosted on G2.com.

I don't have my double screens like I do at work, but oh well! Have had a few glitches with connection but that seems to be my work equipment and not LogMeIn. Review collected by and hosted on G2.com.

the ease of getting remote access and installing remote agents Review collected by and hosted on G2.com.

entering limited details for remote agents Review collected by and hosted on G2.com.

The possibility of creating tasks and running updates for all devices remotely Review collected by and hosted on G2.com.

The history reports of Updates could be more detailed in case of fails Review collected by and hosted on G2.com.

My organization has been using GoToMyPC for a couple of years now. We have not had any troubles with connectivity or slow performance. I recommend this product for anyone in need of accessing another device securely with quick performance. I receive notification from the GoToMyPc tech team if and when they will be applying updates to their system, which is always during the late night hours and does not interfere with our connectivity. Review collected by and hosted on G2.com.

There are no dislikes. We have had positive performance with this product. Review collected by and hosted on G2.com.

I use Rescue about 5 times to help me when I got stuck on my computer. Review collected by and hosted on G2.com.

I have no dislike at this time because the program did its job. Review collected by and hosted on G2.com.

Resolve IT asset issues remotely and quickly. Review collected by and hosted on G2.com.

None so far. All the features needed for Service desk support is available. Review collected by and hosted on G2.com.

We use Logmein Pro daily. Now with the gas prices so high, saving trips to the other locations is a LIFESAVER! Review collected by and hosted on G2.com.

The only annoying part is getting through the security steps that are required to keep our account safe. This is a necessary inconvenience Review collected by and hosted on G2.com.