Remote Access & Support
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Remote Access & Support
By GoTo
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 33

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
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LogMeIn Resolve

439 reviews

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GoToMyPC

206 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
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Remote Access & Support Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

CM
Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,134 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Gerald M.
GM
Parcs deal desk representative
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Pro
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Pro?

What I love the most is that it never disappoints, I can never get over how great it is. It is absolutely good to have an integration that can do what yo guys are doing. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Pro?

I can not really mention anything I dislike about you guys, because there isn't. The job that your team has put is significant and I really appreciate that. Keep it up. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Pro:

Enjoy! Review collected by and hosted on G2.com.

What problems is LogMeIn Pro solving and how is that benefiting you?

The benefit I see is that it is reliable. I can trust Pro and that is something I do not take from granted, I look forward to keeping in touch with Pro for as long as I can. Review collected by and hosted on G2.com.

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JH
Office Manager
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Pro
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Pro?

Incredibly easy to use. Login to my computer as if I was sitting in my office. Have never really had any connection issues whatsoever. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Pro?

I really don't have a dislike. I guess maybe the cost. But even I wouldn't complain about that. It is very reasonable for what we use it for. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Pro:

I would highly recommend using it for anyone that needs to work remotely. Review collected by and hosted on G2.com.

What problems is LogMeIn Pro solving and how is that benefiting you?

Being able to work remotely from home, exactly as if I were working from my office. Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

In just a few seconds you can be connected to your colleagues machine for very fast support and resolution to the problem. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

At times its challenging to describe the download process to the client Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Quick online support or our clients computers. Review collected by and hosted on G2.com.

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PB
Team lead
Enterprise(> 1000 emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

Full access control to remote system, fast and efficientl navigating and taking control. Used logmein software for the support. It is simple fast with loaded feature which others do not offer Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

None that am aware of so far. Sometimw it just freezing and auto close and have to relaunch multiple time. Its already loaded with and do not see any changes require Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Great for accesing system remotely fixing the issues. This saves our time and energy and more productive which we spend. Can check multiple system which is located in various location at the same time Review collected by and hosted on G2.com.

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CM
Director of Design and Implementation
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Mainly that it works dependably. Also really nice feature set. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not really a downside for it. I am a fan. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

There are free alternatives, but the quality of the functions delivered makes it a no brainer. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Best way to assist a client or to have unattended access without using VPN/RDP. Review collected by and hosted on G2.com.

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Linda E.
LE
ICOE
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The ability to connect to my clients 24/7. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Occasional issues with firewalls, etc. Mostly it works. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I maintain and develop MS Access databases. When there is an issue, or the client needs a new function, or report, I am able to log on to their computer and resolve the problem Review collected by and hosted on G2.com.

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Verified User in Religious Institutions
AR
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about LogMeIn Resolve?

It's been very easy for most of the Sisters to follow the instructions needed for me to connect into their system. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There was some confusion with the remote user. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Using this product has enabled us to stay connected. Review collected by and hosted on G2.com.

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DH
Deskside Support
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Being able to restart and re-connect. Login as myself. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes the remote users keyboard does NOT control my computer. (Password Resets - user creates own password) Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Helpdesk to end-user support. Review collected by and hosted on G2.com.

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Nagesh T.
NT
IT infrastructure Manager
Mid-Market(51-1000 emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about GoToMyPC?

Best thing to go ahead with GoToMyPc is reliability & session connectivity with enhanced security and a layer of authentication security integrated into it which makes this too complaint with all security measures. ease to use and the best part can be accessed by the web browser. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Nothing to dislike as of now as this tool comes with superior features. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Increased productivity with the reliable session connectivity of the user made productivity increase and feels like working on physical system. and also made remote desktop system secure with layers of security. Review collected by and hosted on G2.com.

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Gosi M.
GM
Director Of Business Development
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about GoToMyPC?

Light weight, simple to use and with the web interface, it is relatively easy for other users to connect to meetings or support calls Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

so far so good, save for relatively unpopular use in preference of other vendors Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

I am able to connect to users for support and also to meet and do webinars Review collected by and hosted on G2.com.

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