Top Rated Remote Access & Support Alternatives
1,134 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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Any issues and I mean ANY issues you have with a goto product, they are quick to assist Review collected by and hosted on G2.com.
Not too much I dislike. Response times are awesome and they are so polite Review collected by and hosted on G2.com.
Very easy to install and use. Reasonable price and good connection speeds. Easy to set up remote printers. Review collected by and hosted on G2.com.
Occasionally when downloading multiple files from a client, the download gets stuck. Requires reconnecting. Review collected by and hosted on G2.com.
I like that its easy to use, its also easy to teach people how to use. Its a lightwieght download and it allows even the most un-tech savvy users to be able to access remote help. Review collected by and hosted on G2.com.
I dislike that you have to walk the user through downloading it every time. It also tends to lag and be on the slower end of remote help and support. its hard to chat through the remote client as well. Review collected by and hosted on G2.com.
The learning curve for new users is minimal to nonexistent, and the same is true for end-users working with clients. The ability to open multiple sessions on a single machine simplifies remote access to many computers. This product has been critical in resolving customer issues, remotely upgrading our software solutions, inspecting computer specifications, and monitoring customers' daily activities to achieve efficient communication. Review collected by and hosted on G2.com.
When I had questions about new features or just basic GoToAssist assistance, their customer service was either insufficient to respond quickly or took too long to respond to my emails. The connection is occasionally poor. Customers must download and run this software, which will prompt them for a password after installation. There are online app options that require no password at all, as well as other similar tools, to make things go more smoothly. Review collected by and hosted on G2.com.
The speed to connect with my user clients. Review collected by and hosted on G2.com.
The interface has remained the same for many years, there are no improvements in the technicians' experience. Review collected by and hosted on G2.com.
We have been using Rescue for several years and our agents and customers appreciate the ease of use and performance. I value the partnership with the GoTo teams and their desire to see their customers succeed and grow using their tools. Review collected by and hosted on G2.com.
To this point I have not had many poor experiences with Rescue. The tool has continued to evolve and grow with the needs of the customers. Review collected by and hosted on G2.com.
i used asset management, and endpoint management, and were helpful in managing in organisation Review collected by and hosted on G2.com.
no cons were found till my tenure in work Review collected by and hosted on G2.com.
I like all the features, I wish there was a direct copy and paste. Review collected by and hosted on G2.com.
I don't know if it's already possible for this not to happen, but I would like it to not be possible to remotely screenshot the screen. Review collected by and hosted on G2.com.
I can get work done anywhere I want. Vacation, friend or family events, etc. Wherever you can access the Internet, you can access your work computer. Review collected by and hosted on G2.com.
Initial the price wasn't quite worth the benefits we were getting from using it. Once we got that taken care of, things have been great. Review collected by and hosted on G2.com.
