Remote Access & Support
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Remote Access & Support
By GoTo
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4.4 out of 5 stars
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Remote Access & Support Reviews - Page 30

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Remote Access & Support Suite Overview

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What is Remote Access & Support?

GoTo's Remote Solutions Group helps businesses address simple to complex technical problems, easily and securely. From fast remote access to streamlined endpoint management to powerful technical remote support across desktop and mobile devices, organizations have relied on GoTo’s remote management, access and support solutions for nearly twenty years.

Included with this Suite
Product Avatar Image
LogMeIn Resolve

439 reviews

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GoToMyPC

206 reviews

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LogMeIn Central

212 reviews

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LogMeIn Rescue

192 reviews

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LogMeIn Pro

85 reviews

Remote Access & Support Details
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Remote Access & Support Community
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Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Description

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

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Overview Provided by:
Carolynn Mallozzi
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Remote Access & Support Media

1,134 Remote Access & Support Reviews

4.4 out of 5
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Overall Review Sentiment for Remote Access & SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JN
Owner
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

reliability is what I appreciate most

always up Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

there is no downside I don't have any dislikes Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

remote repair of customer's computers

not having to go onsite for every repair Review collected by and hosted on G2.com.

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Keshav M.
KM
Communication manager customer service
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Go to resolve help to resolve all queries remotely and streamlines the support system Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

This software has certain downtime and delays the work,nehich cause bad experience Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It solve problems by given an consolidated support system. Super secures all data at all times. Review collected by and hosted on G2.com.

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MT
Accounts Payable Specialist
Enterprise(> 1000 emp.)
Product Reviewed: LogMeIn Resolve
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

It's so easy to use! It's very quick, and when you are done using it, it automatically closes itself out! Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There aren't many downsides to using it that I've experienced. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Resolve:

Just get it! Use it! You're going to love it! It's so simple and such a helpful tool! Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Any issue you have with your computer can be solved by your IT department by using Gotoassist. It cuts down wasted time by allowing someone to view your computer versus having to explain the issues. It's a fantastic little software! Review collected by and hosted on G2.com.

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Felix V.
FV
Technical Support Representative
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

The great connection way and the soft remote control usage Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The most useful options are only under payment Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It has helped me to resolve difficult problems on the customer side without an on-site assistance Review collected by and hosted on G2.com.

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NS
Technology Success Director
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Rescue
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Rescue?

This product allows for for very easy and direct connection to users' devices to provide support and coaching as needed. The ease of connecting though really only pertains to Windows devices, as Apple devices require mulltiple edits by the user to allow for external access. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The only issue I have with the product pertains to issues connecting to non-Windows devices. When connecting to Apple products, the user is required to make a variety of system settings changes to allow technicians access, and to my knowledge, you cannot use this service to connect to Android devices due to the limitation on installing software on those devices. While this may more be an aspect of the hardware manufacturer, it would be nice to have LMI resolve these issues. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

Typically the tool is used to connect with users that are using personal devices to access firm online services or just general users that have a hard time following verbal coaching, and one on one demonstration is required. The benefit is in the fact that a technician can connect to any device (Windows or iOS, unfortunately not Android) and effectively take over to troubleshoot/resolve the issue for the user. Review collected by and hosted on G2.com.

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DM
IT Director
Mid-Market(51-1000 emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about LogMeIn Resolve?

Setting up unattended sessions on remote machines is quick, they remain connected. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Ability to change font size on the fly . Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

Allows me to work remotely. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I love that this suite has desktop support tools integrated. You can track the issue and resolve the issue on one place. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It can be a little confusing finding your way around, and managing users. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It was always a hassle screensharing and contacting customers, you never know which software they might have, and if we use consultants, the same thing. GoToResolv enables us to centralize support and in effect, streamline and improve it. Review collected by and hosted on G2.com.

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BA
Owner
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about GoToMyPC?

Can work from basically anywhere. Can work computer from the road. Easy and convenient. Cost is ok for service provided! Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Wish I could stay logged in longer. Having to log in each time is a pain! Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

Allows me to be home and still accomplish what need to be done. Review collected by and hosted on G2.com.

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Chamal H.
CH
Head Of Implementation & Support Services (Z Factory)
Small-Business(50 or fewer emp.)
Product Reviewed: LogMeIn Resolve
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about LogMeIn Resolve?

I like this product since its having easy to use user friendly UI's Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

i didn't experience anything so far found in this product. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

it help us to resolve our all it related issues on our remote customers. Review collected by and hosted on G2.com.

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Kathleen M. (Kate) L.
KL
Chief Compliance Officer
Small-Business(50 or fewer emp.)
Product Reviewed: GoToMyPC
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GoToMyPC?

I love that I can securely access my business PCs using GoToMyPC. The software is easy to install and use. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

From time to time I have problems printing a document from my remote system on a local printer, but that issue seems to occurring less and less. Review collected by and hosted on G2.com.

What problems is GoToMyPC solving and how is that benefiting you?

I don't have any outstanding issues with GoToMyPC. Review collected by and hosted on G2.com.

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