Top Rated Remote Access & Support Alternatives
1,132 Remote Access & Support Reviews
Overall Review Sentiment for Remote Access & Support
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Really easy to use and fast to connect. Same quality and efficiency as traditional RDP protocol in local environments. Review collected by and hosted on G2.com.
It is a little pricey at $38 per system. File transfer is also subpar. Review collected by and hosted on G2.com.
It is very reliable and trustworthy product for remote access to the networks and can access files, programs while flexibility from any remote places like home or while travelling.We can sync the data in a secured way as it is encrypted with 256 bits so no need to worry about the files and content to transfer the data. Review collected by and hosted on G2.com.
Linux and MacOS is not supported on this source and so from my server which is on UNIX based system, I cannot access any files and transfer it to my remote desktop. Review collected by and hosted on G2.com.
GoToMyPC gives me the comfort of seeing screens I recognize and use daily, whereever I am. Review collected by and hosted on G2.com.
Hard to say... not much to dislike. Hard to use on my I-phone screen, but it is possible in an emergency. Review collected by and hosted on G2.com.
LogMeIn Rescue provides best and fastest remote login services. It saves our both time and money . It helps in providing IT support to our customers without any glitch and errors. After moving to LogMeIn Rescue , we are able to increase our productivity by 35 % and reduce our response time to atleast 30% to complete our service tickets. It also provides best security from cyber threats and efficiency , provides cutting edge features and technology at reasonable cost. Review collected by and hosted on G2.com.
UI can be improved to make it more user friendly as well with simple control to work as well as train new employees to learn and work with ease . Review collected by and hosted on G2.com.
Easier interface yet providing all important functionalities.
remote desktop feature is quite similar to anydesk
but unlike anydesk, It rarely has shown any connection issues. Its superfast and very reliable in terms of remote connection.
I have used it across macbook, windows and ubuntu. Its flawless across all platforms and easily integratable.
I also like the abundance of documentation available in case of any help.
Customer support is above par. They are able to resolve issues most of the time. Review collected by and hosted on G2.com.
Customer Support: Its at par only. At times, I had to do a lot of to and fro to get an issue resolved with the customer support. Delays are also frequent. Review collected by and hosted on G2.com.
Gives me a secure independent log in to my work pc's. Nice to control my remote access separate from IT provider. Resolution is good. Super easy to use. Review collected by and hosted on G2.com.
My subscription fee went up a bunch from pre-covid. But GTMPC made me a good offer to keep me as a client. Review collected by and hosted on G2.com.
LogMeIn Rescue has made customer support much easier for our agents. It is much more efficient when everyone is looking at the same screen and you are not trying to direct clients to click a specific button and they are on a different screen than you think they are. We utilize LogMeIn all day long. Review collected by and hosted on G2.com.
It slows down the performance of the computer that you are logged into. Review collected by and hosted on G2.com.
I use GoTo Resolve to connect to our client's computers and servers to troubleshoot issues related to our software. It is better than other tools in the way that i don't have to guide clients to grant me specific permissions. Also it gives us control via web and clients don't have to install anything on their computers. Review collected by and hosted on G2.com.
Sometimes the screen freezes mid operation and we have to reload the URL to get access Review collected by and hosted on G2.com.
It has been helpful in terms of helping clients and members of the team and been very excellent in problem solving Review collected by and hosted on G2.com.
Only one issue i had with logmein that if there are many users logged in at once we were not able to access it and this is the one and only issue I had Review collected by and hosted on G2.com.
